Integrating an OMS and VOIP Inmate Phone

System

Maine Department of Corrections

xwave Corporation

May 2007

Integrating an OMS and VOIP Inmate Phone

System

Maine Department of Corrections

xwave Corporation

May 2007

CORIS Phone System Overview2

Problem StatementBackground InformationCORIS Phone System

FeaturesBenefitsComponents

Questions

AgendaAgenda

CORIS Phone System Overview3

Problem StatementProblem Statement

• 2003: Maine DOC was asked to address concerns regarding the telephone services provided to prisoners/residents

• Summary of Concerns:– Rates are too high– Not taking advantage of telecommunications trends:

• Fixed-priced prepaid calling across the U.S.• Shorter telecom provider contract periods

– Major inmate phone system components are too tightly integrated:

• Telecommunications Service (the Carrier) • Call Processing and Security • DOC Commissions

CORIS Phone System Overview4

Background Info Background Info

• MDOC partnered with xwave to complete a successful OMS implementation: CORIS

• CORIS is a web-based Offender Management System, integrating:– Adult Facilities– Adult Community– Juvenile Facilities– Juvenile Community– Financials (Restitution, Fees, Inmate Trust, Canteen/Commissary)– Inmate Phone System

• Telecom Vendor challenges in the Inmate Phone Services market

• Legacy System based solely on an collect calling model (expensive)

• The public / families experience:– High rates– Few Options

CORIS Phone System Overview5

CORIS Phone System CORIS Phone System

• Result of extensive research and analysis on alternative telephone systems to address the Public Advocate and PUC concerns

• MDOC consulted with xwave to– Assess available technologies– Determine if a new phone system could be integrated into

CORIS– Determine how MDOC could leverage existing offender

information– Provide a secure and more cost-effective telephone service

• Additional levels of security• Providing additional & cheaper options

– Leverage Bell Aliant (xwave’s parent company) expertise in the development and deployment of custom telephony solutions

CORIS Phone System Overview6

CORIS Phone System FeaturesCORIS Phone System Features

• Voice Over IP (VOIP) Technology• State-of-the-art Security

– Eliminate the need for debit phone cards– Significantly reduced call fraud– Restricted calling lists– PIN access– Voice Biometric Verification– Call Control via OMS Integration

• Offender Trust Account• Call Detail Records and Reporting• Call List Management / Contacts (white list / black list)• Housing Verification - Unit-level privileges• Call Recording / Monitoring

• Debit-calling as Primary Mechanism• Collect Calling options through PCS solution

CORIS Phone System Overview7

CORIS Phone System – BenefitsCORIS Phone System – Benefits

• Offenders– Flat per-minute rate option for all calls within the

U.S.– No connection charge (Debit Calling)– Called Party not billed (Debit Calling)– Possible increase in per-call duration due to reduced

costs• Increased outside contact = positive psychological

impact on offenders

• Public– Enhanced security reduces possibility of

unauthorized calls (i.e. calling a victim)– Public website allows the public to

• Access active offender public information, including Release Dates, Location, basic Offender Identification

CORIS Phone System Overview8

CORIS Phone System – BenefitsCORIS Phone System – Benefits

• Offenders’ Families and Friends– Lower rates– Possible increase in call time (due to the lower rates)– Families / Friends do not incur phone charges directly– Convenient web-based service to deposit money into

inmate trust and/or telephone accounts

CORIS Phone System Overview9

CORIS Phone System – BenefitsCORIS Phone System – Benefits

• Department of Corrections– Call control software a component of the OMS– Web-based Deposit system is self-funded (via

service fees)– Reduced operational costs via increased efficiency

(no duplicate data entry)– Integration with CORIS

– Call Details, reports, and recordings– More effective Investigations– Trust and Phone accounts

– Immediate revenues realized (for Debit Calls)– Increased Security / Reduced Litigation Risk

– Fewer mistakes due to inmate housing reassignment

– Reduced instances where incorrect authorization might be granted for calls

CORIS Phone System Overview10

CORIS Phone System ComponentsCORIS Phone System Components

• Cisco (routers / switches / Call Manager)• Hewlett Packard (servers)• Diaphonics – “Spike Server”

– Voice Biometric Verification– Recordings– Call Monitoring

• Verizon – T1’s• xwave - OMS Integration• PCS – Collect Calling Services and Network

Outsource• InforME – Public Funds Deposit to Inmate

Accounts

CORIS Phone System Overview11

Questions?Questions?

CORIS Phone System Overview12

Contact InformationContact Information

• Dave Packard – State of Maine, DOC– Agency Information Technology Director– Dave.Packard@Maine.gov– 207.287.4303

• Doug Rowe – xwave Corporation– Engagement Manager– Doug.Rowe@xwave.com– 800.566.9772 ext. 225