INTEGRATED MANAGEMENT SYSTEMS – MIDDLE EAST

www.rsk.co.uk

Businesses and organisations across the globe rely on support from RSK to solve and manage their environmental, engineering, sustainability and health and safety issues.

ABOUT RSK

With over 2000 staff across the Middle East, Europe and the former Soviet Union, RSK provides professional services on your doorstep. RSK is one of the few consultancies of its kind worldwide to have achieved certification to the standards of ISO 9001 (quality management), ISO 14001 (environmental management) and OHSAS 18001 (health and safety management).

RSK Environment llc, the Middle East regional office, was established in Abu Dhabi in 2006. The office is staffed by a team of specialist environmental consultants. From this base, RSK operates throughout the Middle East, Iraq and North Africa, and undertakes projects in the United Arab Emirates (UAE), Saudi Arabia, Qatar, Oman, Egypt, Kuwait, Iraq, Iran, Libya, Algeria and Morocco.

Integrated management systemsRSK has undertaken many management system design and development programmes that address both voluntary and compulsory standards and regulations. However, the best way to ensure that the maximum value and impact of such management systems are realised is through the full integration and implementation of an integrated management system.

The benefits of a correctly designed and implemented integrated management system include

■ clear processes to identify and reduce legal, operational, environmental and occupational risks

■ reduced duplication of administrative and monitoring tasks

■ enhanced awareness, competency and ownership of the operational processes and a reduction in environmental, health and safety risks

■ meaningful data on key environmental, health and safety metrics

■ a platform for continually improving processes

■ successful certification to ISO 9001, ISO 14001 and OHSAS 18001, where this is an objective, because the system is designed around the Abu Dhabi EHSMS Regulatory Framework, implements the organisation’s processes and has involved and is understood by all staff and key stakeholders.

TURKEY

IRAQ

RUSSIA

KAZAKHSTAN

AZERBAIJAN

UAEQATAR

FRANCE

NETHERLANDS

BELGIUM

AUSTRIA HUNGARY

ROMANIA

GERMANY

POLAND

ITALY

INDIA

SAUDI ARABIA

KENYA

TANZANIA

UGANDA

Visit www.rsk.co.uk/item/91-our-offices.html for a full list of RSK office locations and contact details.

Aviation in the Middle EastThe aviation industry is expanding rapidly regionally, nationally and internationally. Strategically located air hubs are being planned, developed or expanded in many parts of the world. In parallel, the global regulatory framework governing airport activities and flight is becoming much more stringent.

RSK is helping operators, developers, architects and prime contractors to understand and meet their growing obligations while also improving their business efficiency, competitiveness and health and safety performance, and progressively cutting their carbon dioxide emissions.

In the Middle East, both the sustainable development of Abu Dhabi as an international air centre served by five strategic airports and the strategic expansion of Dubai International Airport have benefitted from RSK’s integrated environmental services.

RSK creates sustainable solutions at many levels. These include gaining planning consents, achieving greater energy efficiency, reducing risk exposure and enhancing corporate image. We have more than 30 years of experience in designing out, offsetting and mitigating adverse impacts that are important to local residents and the wider community.

Our specialist teams support clients during complex new construction, refurbishment and modernisation projects, and in improving the performance of busy operating airports.

Although many factors have a high immediate public profile, including acoustic, visual and air quality effects, other less-obvious aspects are often equally important. These include the potential impact of new road and rail links, warehousing and terminal facilities; waste strategies; contamination; drainage; ecology; geology; hydrology; water sourcing, use and discharge; odour; energy and/or renewable power; energy efficiency; and archaeology, heritage and legacy issues.

Integrated management system project experience

Abu Dhabi Airports Company (ADAC) RSK developed an integrated management system covering the all operational activities at all five of ADAC’s airports in the UAE, which employ some 4500 people. The key objective was to develop a practical and comprehensive management system that would gain Department of Transport approval to the local regulatory environmental, health and safety requirements of the aviation sector and internationally recognised certification.

The project included setting up a team highly experienced in all the relevant regulatory, airport operation and aviation aspects and drawn from our Middle East office and the wider RSK group. The RSK team worked alongside the client through a steering committee and directly with the operational teams. We provided training, workshops and mentoring to staff. The management system is fully accessible and integrated through ADAC’s intranet. In December 2012, the ADAC airports were certified to ISO 9001, ISO 14001 and OHSAS 18001.

The outcomes also included

■ approval from the Department of Transport in relation to the Abu Dhabi EHSMS framework

■ clear processes to identify and reduce legal, operational, environmental and occupational risk

■ enhanced awareness, competency and operational process ownership

■ meaningful data on key environmental, health and safety metrics

■ a platform for continually improving the processes within ADAC and its businesses.

RSK structured the integrated management system to give flexibility by creating bridging documents (department portfolios) and overarching documents that detail short-term actions for the integration of operations and interfaces with key stakeholders. This approach enables departments and subsidiaries to retain technical authority and control over their own processes while maintaining consistency with best practice and reducing duplication. RSK’s plan is to capture and utilise best practice across ADAC through the continuous improvement cycle and the business excellence model.

RSK has also provided many specialist support services to various teams within the airports, including

■ bird surveys for baseline assessment purposes

■ legionella surveys of all terminal air conditioning systems

■ asbestos surveys of specific building areas.

Maximus Air

The Maximus Air project integrated the General Civil Aviation Authority and IATA operational safety audit requirements for operators into a single management system that meets the requirements of the Department of Transport for the safe operation of the airline activities in Abu Dhabi. The project entailed a review of the company’s activities and risks and then developing and updating mitigation measures to ensure the risks were as low as reasonably practicable. Risk assessments and environmental, health and safety management system awareness were also provided. The systems developed covered both ground and flight operations from Abu Dhabi. The system is currently being reviewed to address its operations and air operator’s certificate in Ukraine.

TURKEY

IRAQ

RUSSIA

KAZAKHSTAN

AZERBAIJAN

UAEQATAR

FRANCE

NETHERLANDS

BELGIUM

AUSTRIA HUNGARY

ROMANIA

GERMANY

POLAND

ITALY

INDIA

SAUDI ARABIA

KENYA

TANZANIA

UGANDA

Western Region Development Council

RSK developed and implemented an integrated management system for the Western Region Development Council to address the environmental, health and safety management system requirements of the Environment Agency – Abu Dhabi and to gain ISO 14001 and OHSAS 18001 certification. Throughout the project, RSK ensured that the systems developed were fully integrated with the existing ISO 9001 certified system, which made implementation more effective.

This resulted in approval from the Environment Agency – Abu Dhabi for the environmental, health and safety management system, and successful first time certification to ISO 14001 and OHSAS 18001. The environmental, health and safety management system was implemented 11 months ahead of the regulatory requirements. A key component was the successful transfer of knowledge and skills to the staff though training, workshops and mentoring. The training included risk assessment, environmental, health and safety auditing, impact assessments and system integration.

ENER-G Natural Power

The ENER-G Natural Power project was a step change for the client involving integrating issues such as business improvement, legal compliance and management systems. Applying RSK’s experience of identifying the key issues in complex situations resulted in a substantial performance improvement, a more structured way of working and cost savings of over AED600,000.

This project utilised process mapping and lean techniques to ensure that the management systems addressed environmental legislation, the ISO 9001 and ISO 14001 standards, and added value to current and future operations. Training in lean tools and techniques was customised and delivered to teams across the company.

Zayed Higher Organization for Humanitarian Care & Special Needs

RSK provided the team for the development, certification by the Abu Dhabi EHS Centre and implementation of an environmental, health and safety management system that meets the requirements of Abu Dhabi EHSMS Regulatory Framework and the international standards ISO 14001 and OHSAS 18001. The project also included training and mentoring of staff in risk assessment, and reviewing and commenting on all the risk assessment work they undertook.

RSK servicesAviation and transport – acoustic, visual and air quality effects; the potential impact of new road and rail links, warehousing and terminal facilities; waste strategies; contamination; drainage; ecology; geology; hydrology; water sourcing, use and discharge; odour; energy and/or renewable power; energy efficiency; and archaeology, heritage and legacy issues

Contaminated land and brownfield redevelopment and geotechnical and landfill assessment – site investigations and assessments; turnkey remediation services; geotechnical consultancy; geophysical surveys; and landfill monitoring

Construction environmental management – on-site auditing and management of construction activities to comply with regulatory requirements.

Environmental management services – due diligence; environmental auditing; management systems; training; and communication

Construction materials testing and resource evaluation – on-site and off-site materials testing, including concrete, aggregate and bituminous materials

Environmental assessment services – archaeology; asbestos management and risk surveys; ecology, including specialist desert ecologists; environmental impact assessments; marine studies; geographic information systems (GIS); landscape and visual impact assessments; landscape design; project scoping; and programme management

Health and safety – occupational and construction health and safety training; and railway safety

Permitting services – compliance auditing; environmental, social and health impact assessment; IPPC and COMAH; and planning consents

Sustainability – corporate responsibility services; corporate responsibility at project level (social impact assessment and stakeholder management); sustainable construction and regeneration; BREEAM and similar assessment methods; and building envelope assessments

Key features of our service offering Rapid turnaround times – one-stop shop for environmental services

Cost-efficiency – in-house expertise enables multidisciplinary projects of all sizes to be undertaken

Experienced, highly qualified staff – attracted to and retained by RSK (staff turnover is just 2.6% per annum)

Local experience – close links with local regulatory authorities

In-depth regulatory knowledge – our network of experts provides continuous updates on regulatory changes

Account partnership approachAs there cannot be a one-size-fits-all approach when addressing a client’s requirements, RSK aims to identify the client’s needs at a very early stage and thus provide better support to achieve the desired solution.

RSK’s Middle-East-based integrated support team strives to

understand clients’ needs in order to deliver tailored project solutions

apply all project lessons learned to all team operations

continually improve through training, education and experience

apply account-specific performance indicators to deliver a quality service on time and to budget.

RSK Environment llc client relationshipsRSK has been establishing links and forging partnerships within the Middle East for some time. Our capabilities include multisite due diligence work; environmental impact assessments; geoenvironmental ground investigations; environmental management during construction; specialist construction materials consultancy; resource evaluation; construction quality assurance; environmental monitoring; sustainability; and health and safety consultancy.

RSK has strategic alliances throughout the Middle East and North Africa, predominantly for the oil and gas, construction and property sectors. However, our involvement with the manufacturing sector is increasing rapidly.

We are currently licensed with the Environment Agency – Abu Dhabi in the UAE as a recommended National Environmental Consultant (Class A). Additionally, we have pre-qualified or are currently in the process of pre-qualifying with most major stakeholders in the UAE.

Why RSK? Local, in-country expertise and experience

Robust communication, flexibility and a dedicated key account management structure ensure that client objectives are met on time and to budget.

As one of the few consultancies of its kind to achieve certification to ISO 9001, ISO 14001 and OHSAS 18001, RSK has a dedication to quality, the environment and health that is among the best in the Middle East.

RSK has consistently added value to a clients’ projects by

shortening project planning authorisation processes

optimising the costs associated with remediation and legacy issues

reducing liabilities on-site through staff training, with particular emphasis on health and safety.

If necessary, RSK Environment llc can bolster its staff numbers and range of expertise through liaison with staff in RSK offices across Europe and the former Soviet Union.

Impr

oved

perf

ormance

Lessons

learned Focu

sed

service t

eam

Understanding

client needs

www.rsk.co.uk For further information, please contact info.middle.east@rsk.co.uk

RSK Environment llc: 902 Silver Wave Tower, Mina Road, Mina, PO Box 45103, Abu Dhabi, United Arab Emirates

Tel: +971 (0)2 611 8500 · Fax: +971 (0)2 632 2006 · Email: info.middle.east@rsk.co.uk

M0273_9