33
Integrate mobile phone with your PBX: save money and be more productive

Integrate mobile phone with your PBX: save money and be more productive

Embed Size (px)

DESCRIPTION

Integrate mobile phone with your PBX: save money and be more productive. Mission Statement. ENTERPRISES. Mission Statement. QuesCom is a leading technology vendor of innovative FMC VoIP telecom appliances - PowerPoint PPT Presentation

Citation preview

Page 1: Integrate mobile phone with your PBX: save money and be more productive

Integrate mobile phone with your PBX: save money and be more productive

Page 2: Integrate mobile phone with your PBX: save money and be more productive

2Preliminary information – Non-contractual document

QuesCom is a leading technology vendor of innovative FMC VoIP telecom appliances

Providing seamless convergence for enterprise networks, unique mobility features and fast ROI through Least-Cost call termination

Mission Statement

DISTRIBUTORS

Targeting all enterprises via2 roads to market channels

SERVICE PROVIDERS& OPERATORS

Mission Statement

ENTERPRISES2

Page 3: Integrate mobile phone with your PBX: save money and be more productive

3Preliminary information – Non-contractual document

Enterprise Market: - world-wide distributor & partner network

- emerging “Managed Services” offer through Service Providers

Service provider & operator market: >deployed in over 40 countries

Leading Player of Fixed-Mobile

convergence

Best of Breed Technology

Strong growth and Backing

Tier One VC: Sofinnova (US/Fr), Seventure (Fr), Baytech (Ger.), SGAM ,Saffron Hill

Strong Revenue growth: €2m (’04) €4.2m (’05) €8m (’06) €11,5m (’07)

Clear Technology leader in VOIP-Mobile convergence

3rd Generation of appliances

VOIP-GSM/UMTS/PCS technology, Virtual SIM technology, Mobility services

QuesCom company profile

Founded in 1999,

Offices in Sophia Antipolis (HQ), Paris, London, Belgrade

60 employeesAbout us

Page 4: Integrate mobile phone with your PBX: save money and be more productive

4Preliminary information – Non-contractual document

Partners

InternationalDistributors

More than 200 resellers

Certification

CustomerReferences Groupe

Alain Ducasse

Page 5: Integrate mobile phone with your PBX: save money and be more productive

5Preliminary information – Non-contractual document

Product range

GSM channels

PBX connection

Company size

Mobility users

2

RNIS

10 - 20

0

Q50

2-8

VoIP+ISDN16 to 32 VoIP

20 – 100

< 100

Q300

0-12

VoIP+ISDN16 to 32 VoIP

100 - 500

> 100

Q400

0 (no SMS)

2 PRI 32 VOIP

50 - 100

50 - 100

FAX BOXNew Version V5.0

Page 6: Integrate mobile phone with your PBX: save money and be more productive

6Preliminary information – Non-contractual document

Advanced telephony appliances

1. Mobility services

MobiQ – The appliance companion on your mobile phone

2. Fax & SMS server

3. VoIP & GSM gateway

QUESCOM 400

QUESCOM 300

Discover the features of the new software version 5.0

New Version

Page 7: Integrate mobile phone with your PBX: save money and be more productive

7Preliminary information – Non-contractual document

Architecture & connections

IPGSM

All PBX ISDN

Internal Extensions

ISDN

BRI or PRI

BRI or PRI

GSM

IP Internal extensions

All IPBXH.323 & SIP

PC

FAX & SMS

IP

MobiQ client

Nokia S60(2nd & 3rd Edition)

Windows Mobile 5 on Pocket PC & Smartphone

Newversion

Page 8: Integrate mobile phone with your PBX: save money and be more productive

8Preliminary information – Non-contractual document

1. Mobility Services & MobiQ

MOBILE EXTENSION Single number Voice & Fax 5 mobility profiles (activated via GSM or web) Use your mobile as a DECT Conference (V5.0), call transfer, music on hold,

short dialing IVR & integrated voicemail system

PBX & mobiles INDEPENDANT Compatible with any DTMF phones Compatible with any PBX ISDN or SIP/H323

Value added MobiQ client software Friendly interface Smartphone (Symbian, Windows Mobile) Dual Mode Phone (GSM-WiFi) (V5.0)

Newversion

Newversion

Page 9: Integrate mobile phone with your PBX: save money and be more productive

9Preliminary information – Non-contractual document

Advantages

Your GSM is an extension of the PBX

The same DECT services on your GSM

Your company optimizes its mobile calls costs

Page 10: Integrate mobile phone with your PBX: save money and be more productive

10Preliminary information – Non-contractual document

ISDN

Paul’s landline

Your GSM is an extension of the PBX

Customer

Incoming calls on One-Number

Paul’s mobile phone

Page 11: Integrate mobile phone with your PBX: save money and be more productive

11Preliminary information – Non-contractual document

ISDN

Paul’s landline

Your GSM is an extension of the PBX

Customer

Call transfer from one device to another

Paul’s mobile phone

Page 12: Integrate mobile phone with your PBX: save money and be more productive

12Preliminary information – Non-contractual document

One Number Landline, GSM, Fax, IP

Multiple ring on up to 5 telephones

Caller ID display (CLI)

Call transfer from one desk to another (Universal Handover)

auto or manual

Call routing(2-step dialing : Mobile to Appliance+ Appliance to Contact)

Automatic (with call chaining v5.0)

On demand

Mobile click-to-dial (Callback request v5.0)

Auto dialing from Outlook or any web phonebook

Call request via SMS or HTTP link

Your GSM is an extension of the PBX

Newversion

Newversion

Newversion

Newversion

Newversion

Page 13: Integrate mobile phone with your PBX: save money and be more productive

13Preliminary information – Non-contractual document

Advantages

Your GSM is an extension of the PBX

The same DECT services on your GSM

Your company optimizes its mobile calls costs

Page 14: Integrate mobile phone with your PBX: save money and be more productive

14Preliminary information – Non-contractual document

ISDN

Paul’s fixed lineOne number

Robert’s fixed lineExt. 4842

The same DECT services on your GSM

Customer

Paul

Music on holdDual call

Page 15: Integrate mobile phone with your PBX: save money and be more productive

15Preliminary information – Non-contractual document

ISDN

Paul fixed lineOne number

Robert fixed lineExt. 4842

The same DECT services on your GSM

Customer

Paul

Conference

Page 16: Integrate mobile phone with your PBX: save money and be more productive

16Preliminary information – Non-contractual document

ISDN

Paul fixed lineOne number

Robert fixed lineExt. 4842

The same DECT services on your GSM

Customer

Paul

Transfer

Page 17: Integrate mobile phone with your PBX: save money and be more productive

17Preliminary information – Non-contractual document

The same DECT services on your GSM

Call transfer: attended or unattended

Music on hold Corporate message Customizable message (v5.0)

Conference with 3 people (v5.0)

Profiles selection Checking QuesCom voicemail

Newversion

Newversion

Page 18: Integrate mobile phone with your PBX: save money and be more productive

18Preliminary information – Non-contractual document

Value added MobiQ client software

QuesCom Mobility Services

Mobile phone Mobile phone+ MobiQ

Transfer, hold on, conference

YES Code *#

YES User friendly interface

Voicemail check, profile selection, device swap

YESCode *#

YES User friendly interface

Call routing Programming TransparentAuto or on demand

Administration No software Remote software installation &configuration

Compatibility Any mobile phone DTMF Symbian S60Windows Mobile 5.0

Page 19: Integrate mobile phone with your PBX: save money and be more productive

19Preliminary information – Non-contractual document

Advantages

Your GSM is an extension of the PBX

The same DECT services on your GSM

Your company optimizes its mobile calls costs

Page 20: Integrate mobile phone with your PBX: save money and be more productive

20Preliminary information – Non-contractual document

Your company optimizes its call costs

Industrial site in AsiaHeadquarters in France

Supplier

1 international mobile call = 1 fixed call to local fixed line

0€0€

Local fixed call €

IP

Calling abroad

Page 21: Integrate mobile phone with your PBX: save money and be more productive

21Preliminary information – Non-contractual document

Your company optimizes its calls cost

Industrial Site in AsiaHeadquarters in France

Customer

1 incoming call on a mobile, received abroad= 1 Mobile call to a local mobile

Localcall €

Profile:  ”Asia”Swap SIM card

0€IP

« Passive » Roaming

Page 22: Integrate mobile phone with your PBX: save money and be more productive

22Preliminary information – Non-contractual document

Your company optimizes its calls cost

Industrial site in AsiaHeadquarters in France

Client

1 call placed by a mobile abroad= 1 fixed call to local fixed line

0€

0€

Fixed Local call €

Smartphone Dual Mode & MobiQ

Handover in Wi-Fi

IP

« Active » Roaming

Page 23: Integrate mobile phone with your PBX: save money and be more productive

23Preliminary information – Non-contractual document

Mobile click-to-dial (Callback request)

Issue How to place calls for free from my mobile ? How to use my CRM software to call my

customers ?

Solution Mobile user requests a call by clicking a link

(or by SMS) QuesCom appliance calls the mobile user and

its correspondant Both calls are connected

Only with advanced integration

Example of Mobile Click to dial from CRM

Page 24: Integrate mobile phone with your PBX: save money and be more productive

24Preliminary information – Non-contractual document

3. Fax & SMS server

Mike TommasiBusiness Development

Tel - Fax - Mobile : +33 497 234 835

Page 25: Integrate mobile phone with your PBX: save money and be more productive

25Preliminary information – Non-contractual document

How does it work?

PBX

ISDN

GSM

IP

Tel.

FAX

Page 26: Integrate mobile phone with your PBX: save money and be more productive

26Preliminary information – Non-contractual document

Incoming Fax

Receive all calls and fax on the same DDI number (One number)

Compatible with all email clients

Personal & Confidential

Page 27: Integrate mobile phone with your PBX: save money and be more productive

27Preliminary information – Non-contractual document

Outgoing Fax

Integrated inMicrosoft Outlook Whatever

MS Office attachment

Lotus Notes compatible

Page 28: Integrate mobile phone with your PBX: save money and be more productive

28Preliminary information – Non-contractual document

Technical pre-requisites

On the PBX No installation in ISDN or IP environment T.38 for an IP connection

No configuration on the email server

On the PC No installation (compatible with Microsoft Fax Service) Or Plug-in Microsoft Outlook

Page 29: Integrate mobile phone with your PBX: save money and be more productive

29Preliminary information – Non-contractual document

SMS

Outgoing and incoming SMS to PC

Several recipients

Acknowledgement by email

MS Outlook interface

Page 30: Integrate mobile phone with your PBX: save money and be more productive

30Preliminary information – Non-contractual document

3. VoIP & GSM Gateway

Traditional PBX VoIP MIGRATION VoIP : SIP & H.323 16 to 32 VoIP channels per appliance

SIP TRUNKING Connection to a SIP operator on a traditional PBX

Page 31: Integrate mobile phone with your PBX: save money and be more productive

31Preliminary information – Non-contractual document

3. VoIP, GSM et SMS Gateway

GSM Gateway Convert Fixed to Mobile in Mobile to Mobile Convert Mobile to Fixed in Fixed to Fixed Starting with 2 GSM Channels

Network REDUNDANCY Possible backup VoIP, GSM & ISDN

Page 32: Integrate mobile phone with your PBX: save money and be more productive

32Preliminary information – Non-contractual document

Customers’ benefits

INCREASED productivity for people on the road Always reachable Same services in and out of the company

INCREASED profitability for the company « Fixed to Mobile » calls cost reduction … « Mobile to fixed » … International

INCREASED efficiency Only one equipment to install and administer

INCREASED durability Compatible with all PBX, operators, telephones Certified by the best equipment suppliers

Page 33: Integrate mobile phone with your PBX: save money and be more productive

33Preliminary information – Non-contractual document

QuesComGSM gateways

SIM Servers

SIM arrays

IP

Configuration Web ServerDatabase

Server

SIM Server Cluster Solution