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Insurance Designations for Career Development in Insurance Operations

February 1, 2012

AAA NCNU INSURANCE EXCHANGE

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Insurance Educational Incentives

Program Name (Level) Level Courses Bonus

ACSR Accredited Customer Service Representative Entry 5 (mini courses) $500 pre-tax

API Associate in Personal Insurance Foundation 4 $1,000 pre-tax

AINS Associate in General Insurance Foundation 3 $1,000 pre-tax

AIC Associate in Claims Intermediate - Pre CPCU 4 $1,500 pre-tax

CPCU Chartered Property Casualty Underwriter (Foundation) Advanced 4 + Ethics $3,000 pre-tax

CPCU Chartered Property Casualty Underwriter (PL Concentration/Elective) Advanced 4 $2,500 pre-tax upon completion and $2,500 one year post

commencement if still with AAA

ARM Associate in Risk Management Intermediate 3 $2,000 pre-tax

ARM-ERM Associate in Enterprise Risk Management Intermediate ARM + 1 $1,000 pre-tax

ARe Associate in Reinsurance Advanced 5 $2,500 pre-tax

SCLA Senior Claims Law Associate Advanced4 programs

7 courses each28 courses total

2,500 pre-tax upon completion and $2,500 one year post commencement if still with AAA

SCLA Silver Senior Claim Law Associate Advanced5 programs

7 courses each35 courses total

$2,500 pre-tax upon completion and $2,500 one year post commencement if still with AAA

SCLA Gold Senior Claim Associate Advanced 6 programs

7 courses each42 courses total

$2,500 pre-tax upon completion and $2,500 one year post commencement if still with AAA

CSRP Certified Subrogation Recovery Professional Advanced 2 programs,

14 courses total$2,500 pre-tax upon completion and $2,500 one year post

commencement if still with AAA

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In addition to the bonus, employees who complete their full CPCU designation will also receive a paid trip for two to the national CPCU conference.

Books, Course and First Test will be paid by AAA. AAA will pay for the first test. If you fail, you will be reimbursed for

one exam once it has been passed. Courses may be self-study or classroom. If enough interest classes

may be arranged on site. You may be enrolled in one class at time.

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Designation Descriptions

Program Name Description

ACSR Accredited Customer Service Representative

Enhance profitability by managing a better book of business and avoiding E & O claims, with a more comprehensive knowledge of insurance products. Increase ability to cross sell products with a thorough understanding of client needs. Improve overall staff efficiency with an increased confidence in capabilities and knowledge. Develop customer loyalty by demonstrating higher levels of professionalism and customer service.

AINS Associate in General InsuranceEnhance effectiveness with a sold understanding of personal property and liability insurance principles and practices. Improve performance by understanding how to balance increasing customer expectations in products and services with insurer needs for profit and expense control.

API Associate in Personal InsuranceEnhance effectiveness with a sold understanding of personal property and liability insurance principles and practices. Improve performance by understanding how to balance increasing customer expectations in products and services with insurer needs for profit and expense control.

AIC Associate in ClaimsReduce time and costs by improving technical claims handling skills. Improve customer satisfaction and retention with communication and negotiation skills. Help avoid costly lawsuits by learning good faith claim handling. Reduce costs associated with coverage disputes by gaining in depth policy knowledge.

CPCU Chartered Property Casualty Underwriter Improve effectiveness by relating risk management and insurance principals to everyday practice.Handle complex commercial property and personal loss exposures with advanced technical knowledge. Increase effectiveness and positively affect overall operations with increased understanding of how different functional areas interact with and relate to each other.

ARM Associate in Risk Management

Enhance contribution to organization’s value by acquiring skills needed to develop effective and thorough risk assessments. Increase participation in risk control programs through better understanding of staff motivation. Support the organization’s overall financial goals by learning to build and implement a balance risk financing strategy using retention, transfer, and hybrids.

ARM-ERM Associate in Enterprise Risk Management Case Study

ARe Associate in Reinsurance Enhance your ability to build a better book of business through an expanded knowledge of commercial coverage forms and endorsements as well as of auto insurance and homeowner’s contracts and endorsements. Be able to design a reinsurance program by gaining advance coverage knowledge and financial risk management skills.

SCLA Senior Claim Law AssociateImprove effectiveness by relating risk management and insurance principals to everyday practice.Handle complex commercial property and personal loss exposures with advanced technical knowledge. Increase effectiveness and positively affect overall operations with increased understanding of how different functional areas interact with and relate to each other.

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Guidelines for Participation

Complete Individual Development Plan with your Manager.

Decide which coursework to begin.

With approval from Manager, order your books, materials and test fee online at designations respective websites below:

CPCU, ACSR, SINS, API, AIC, ARM, ARM-ERM, ARe http://www.aicpcu.org/ SCLA, SCLA Silver & Gold http://aeiclaimslaw.com/ CRSP https://www.subrogation.org/csrp.aspx

Expense report utilizing “education” account.

Select testing window and schedule your testing date/time

Books can be donated to a common library, so others can reference or borrow.

When specific level is obtained for Bonus payout, appropriate documentation of satisfactory completion should be submitted to immediate manager. Your immediate manager will submit payment request.

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Appendix

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Accredited Customer Service Representative

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Associate of Personal Insurance

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Associate in General Insurance

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Associate in Claims

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Chartered Property and Casualty Underwriter

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CPCU (continued)

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Associate in Risk Management (and ARM-E)

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Associate in Reinsurance

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American Educational Institute - Senior Claims Law Associate -

http://www.aeiclaimslaw.com/

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Exams & Professional Designations

http://www.aeiclaimslaw.com/

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SCLA Awards - Silver and Gold

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https://www.subrogation.org/csrp.aspx

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https://www.subrogation.org/csrp.aspx

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https://www.subrogation.org/csrp.aspx

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• The Certified Subrogation Recovery Professional (CSRP)® designation is the professional designation for subrogation professionals. It is a statement that those possessing the designation have met stringent, academic and experience requirements and have agreed to be bound by the Code of Professional Ethics of Certified Subrogation Recovery Professionals.

• Industry developments wait for no man or woman, so plan this year to learn all there is to learn in our field and demonstrate that mastery to your colleagues. If you don't, how will you contribute to your team, your department and your company in a way that will set you above the rest?

• In its debut year of 2004, 118 subrogation professionals received the CSRP designation. Over 680 individuals have studied, passed the exam and are now CSRP designees. Won't you join them?

• The course text, Subrogation Recovery: Principles and Practices, is the most comprehensive work on subrogation available and is only available through NASP's CSRP program. Matriculate now, receive your Course Text and Study Guide and prepare to take the exam.

• CSRP Designation Requirements & Information• Academic Requirements• • All candidates must pass a comprehensive examination on a variety of subrogation related topics that are covered in the course text, Subrogation

Recovery: Principles and Practices. The course text is a compilation of knowledge of many subrogation professionals who have worked long and hard to create the most complete text on subrogation available. The exam covers 14 topics, including:

• Subrogation and the Insurance Industry • Legal Liability • Products Liability • Investigation and Evidence • Collision Subrogation • Property Subrogation • Workers' Compensation Subrogation • No Fault and Medical Payments Subrogation • Healthcare Subrogation • Miscellaneous Forms of Subrogation • Dispute Resolution • Subrogation Management • Information Technology • Recovery Service Providers

https://www.subrogation.org/csrp.aspx