Installation Steps

How to use ASUS LCD Monitor WHQL Driver?

WHQL is an acronym for Windows Hardware Quality Labs.

1.Go on Support Site, find the driver on which model you need.

Notes:

i. Not every model has applied for WHQL driver, but it should not affect the normal

use.

ii. Windows 7/ 8 driver can’t be used on Windows 10 System

2. Unzip the WHQL file, and you will see .cat, .icc, .inf files here.

INF driver files

Please follow the below steps to use it.

1. Right click the Setup Information (.inf file) and choose " Install " the driver

2. Check your monitor label detected by system:

i.Right click on the desktop, click " Screen resolution "

ii.Click " Advanced settings "

iii.Switch to tab " Monitor " . If you haven’t installed the INF driver, you can see

Monitor Type hasn't recognized.

iv. Check Monitor Type after you install it

ICC color profiles

There are a number of standard color profiles built-in in Windows, but only one

profile at a time can be the default profile.

Follow the steps below to select a default ICC color profile for your monitor under

Windows environment:

1. Right click on the desktop, click " Screen resolution "

2. Click " Advanced settings "

3. Choose " Color Management " tab, and click " Color Management " button again

4. Choose " All Profiles " tab and click " Add "button.

5. Select the ICC profile (.icc file) you prefer, Click [OK] button to exit from the dialog.

6. Choose " Advanced " tab, and select the Device profile for your monitor.

LCD Monitor key lock & unlock

When you enable key lock option, every function of OSD will be locked unless you

unlock it again. The method is related to OSD types. Please check what button types your

monitor belongs to.

Note: It’s NOT necessary for monitors to have key lock feature, please check the user

manual/ Quick Start Guide for further detail.

1. You can also find Key Lock option on the OSD and enable it.

2. Use Hotkey to enable/ disable Key Lock function

I. The icon is printed on the bezel, including “Menu” button:

For this kind of OSD type, press “Menu” key for about 5 seconds to enable/ disable

the key lock function.

II. The icon is NOT printed on the bezel, with only points.

For this kind of OSD type, press the key next to power button for about 5 seconds to

enable/ disable the key lock function.

III. MG series monitor

For MG series model, press “Down” on the 5-way navigation button for about 5

seconds to enable/ disable the key lock function.

IV. PG series monitor

For PG series model, press “Close” button over 5 seconds to enable/ disable the key

lock function.

Note: PG278Q does not have Key Lock function

How to adjust frequency and resolution of monitor?

Please follow the steps as below:

1. In the Control Panel> Appearance and Personalization> Display> Screen

Resolution, here can adjust the resolution; then click Advanced settings to confirm

screen frequency.

2. Switch to the page of Monitor; you can know about the Screen refresh rate.

3. If you can't adjust the resolution and refresh rate that you want, please check the

Supported Timing List on the user manual of this model. If the monitor can’t reach to

the supported timing spec, please contact with ASUS Service Center.

For example: VX278 Support Timing List

LCD Monitor Troubleshooting - No Sound／Speaker Noise／Abnormal Voice／

Cannot control volume

No Sound

1. Please check you are connecting with the correct input/ output ports with your PC

and audio device.

There are two ports that are common confusing:

i. Audio-in

port (

recognized as green port): It needs to be connected with PC if you’re using VGA or

DVI signal port but want to play audio from monitor.

ii. Earphone

jack

(recognized as black port): It needs to be connected with your audio

equipment for output.

Note: Earphone jack have no recording function.

2. Check your monitor that is with built-in speakers or you needs to use earphone

jack to connect with an audio equipment to play.

3. If you want to transfer audio source with video cable, please make sure you’re

using HDMI-HDMI, or DisplayPort-DisplayPort cable to connect with your PC.

Because VGA / DVI switch will filter out audio source from HDMI or DP signal

4. If your PC has no HDMI or DP port, please connect audio cable with your PC for

help.

5. Check speaker setting on PC

i. Choose your monitor as default audio device

Go to Control Panel > Hardware and Sound > Sound > Change system sound

ii. If you’re missing the monitor speaker in the list, go into Device Manager in

Control Panel. Uninstall and install the device again and make sure the computer

sound card driver is properly installed and activated.

6. Check speaker setting on OSD

iii. OSD -> Sound -> Mute is OFF

iv. OSD -> Sound -> Source is Line in / HDMI / DisplayPort

Can’t control volume

1. Please check the step 5 as above; make sure audio device is the one you’re

adjusting.

System Noise or Sound Abnormal

1. Please check computer sound card driver is properly installed and activated.

2. Move away any mobile that signals may interfere with the speakers.

3. 3.5mm earphone jack (black color) at ASUS LCD monitors support TRS connector/

cable. We recommend you use 3.5mm TRS earphone cable.

If you connect TRRS earphone cable to ASUS LCD monitor 3.5mm earphone jack, you

may hear some electronic white noise in the background via TRRS cable’s

microphone input.

From left to right:

3.5mm TRS audio cable (ASUS) / TRS cable(iPod) / TRRS cable(iPhone)

4. All Reset your monitor

If those steps above didn't solve the problem, please contact ASUS Customer

Center for help.

LCD Monitor Troubleshooting - Picture or Text blur／Display Position or Resolution

not correct／Screen color is abnormal or random jitter

Picture or Text blur / Display Position or Resolution not correct

1. Automatic calibration (Auto Adjust): Press and hold the SPLENDID

key about 4 seconds for automatic correction

NOTE: i. "Auto Adjust" is valid only when the input is analog signal (VGA).

ii. Not every model has Auto Adjust hotkey.

2. Please adjust the current resolution to the correct setting and refresh rate

according to different sizes:

［4:3］17": 1280x1024/ 60Hz

［16:9］23"-46": 1920x1080/60Hz, 65": 1920x1080 / 120Hz

［16:10］20": 1680x1050/ 60Hz, 24": 1920x1200/ 60Hz

3. Update the graphic card driver:

My monitor cannot display proper resolution

4. Monitor Reset: Back to the initial value of display

Hold down the MENU key and select MENU > System Setup > Reset > select " Yes "

5. Check if the signal cable ( VGA / DVI / HDMI / DisplayPort / USB ) is connected

well, and confirmed another end of the output cable has been firmly connected to

computer input port (graphics card). Unplug and plug 2-terminals again and make

sure all the pins aren't bent.

6. Replace other identical signal cable ( VGA / DVI / HDMI / DisplayPort /

USB ) and try again, and make sure the cable version is suitable for the monitor's

port.

If there is other screen or PC, try it to confirm whether the screen is normal. That

can help us identify the symptom more efficiently.

Screen color is abnormal (reddish, greenish, yellowish, etc.) / Screen color random

jitter (e.g.: sometimes normal, sometimes reddish)

Please follow the step 1, 4~6 as above to do troubleshooting as well.

If those steps above didn't solve the problem, please contact ASUS Customer

Center for help.

Please provide the product model and S/N for us to deal with it:

How to connect MHL Cable to your MHL device?

What is MHL?

Mobile High-definition Link(MHL) is an innovative technology that fundamentally

changes the way we work and play. Transform your smartphone into a home theater

system and stream and play your favorite TV channels, movies, and home videos in

high-definition. Experience the music you love with immersive surrounding sound.

You can play mobile games via the big screen while charging your phone, or you can

even use it as a controller.

MHL shares your inspiration with the world around you. More than 750 million MHL

devices are waiting for you! Reference:http://www.meetmhl.com/consumer.aspx

MHL Enabled Devices

MHL technology can be applied in hundreds of millions of devices and it’s widely

used in lots of Smart phone and pad products (with Android system) with a steady

stream of products release.

To find a full list of manufacturers that use MHL adopters, please click the link below

http://www.meetmhl.com/devices.aspx

How to Connect with MHL

Attention: Each MHL adopted mobile device may have different ways to connect

with display products, please check with the mobile vendor for further detail.

1. Standard MHL Cable (HDMI - Micro USB)

Compatible to the most MHL enabled phones

2. HDMI adapter cable for ASUS PadFone 2

Note: It is not necessary for ASUS PadFone 2 to add up with power cable

3. ANDROIDTM Devices with Micro- USB to HDMI

MHL Cable (included) For ANDROIDTM Devices is listed as below table

Brand *Model (Dec. 2014)

Sony

Xperia Z, Xperia Z1, Xperia Z1 Compact, Xperia Z2,

Xperia Z3 Compact etc.

HTC Butterfly, Butterfly S, One, One M8, One Max, Sensation

LG Optimus G

Samsung Galaxy SII

4. iPad & iPhone with HDMI adapter

5. Samsung Galaxy S3, S4, S5, Samsung Galaxy Note 4

a. MHL device with passive cable and 5-to-11 pin adapter tip

b. Set up HDMI cable with an adapter and 5-pin to 11-pin tip

c. Samsung MHL 2.0 HD TV Smart Adapter

[LCD Monitors] What is Low Blue Light Technology?

Low Blue Light Technology reduces the blue-light component emitted by your LCD

monitor.

You can choose Blue Light Filter from level 1- 4 for the best eye care experience.

Note: Each model may have different button or OSD menu arrangement, please check

the correct spec from the user manual.

Level 1 (Web browsing)

Perfect for online shopping while viewing the objects on webpage with the exact color

without color shift

Level 2 (Multimedia)

Suggest for Multimedia Mode to ensure video/music performance under eye care

protection

Level 3 (Reading)

By reducing blue light simulating paperback reading experience provide the suitable

comfort reading environment

Level 4 (Darkroom)

Pre-adjusting the blue light level to find a pleasure viewing atmosphere for eye

comfort

It is also adopted in 2 of the pre-set modes in SplendidPlus Technology. These two

modes are Reading Mode and Darkroom Mode.

[LCD Monitors] What kind of graphic card should I use?

Please check with the manufacturer or retailer of Graphic Card in order to know

which card can match/support your display request. Below are some points you need

to check if it supports

Signal ports that compared with your monitor

1. HDMI

2. DisplayPort

3. VGA (D-Sub)

4. DVI

Display technique

1. 4K Resolution or above

2. AMD FreeSync™ Technology

3. NVIDIA 3D Vision™

4. NVIDIA G-SYNC™

Sometimes I saw some TV have promotion for 4K.

May you tell me what is 4K Resolution?

4K is a high resolution spec for TV used. It's 4 times as much as the resolution of HD.

The resolution has 2 kinds of pixels spec mainly, such as 3840 x 2160 and 4096 x 2160.