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Businesses are operating in a more volatile world than ever before. Every business model is open to challenge and under constant threat. Increasing levels of data and pressure to move faster make it difficult to take time to step back and think – making businesses and their people resistant to change. On top of that, demanding consumers want more for less and rely on their feelings as facts. These aspects of the current business landscape make it challenging to get inspired and create breakthrough innovations. To inspire the future, we must turn many of the principles that have guided market research for the last 50 years upside down. Inspiring the future is all about consumer inspired growth by creating real value in customers’ lives. This session will cover six key principles of an ‘outside in’ approach to helping organizations grow and serve as pillars to inspire the future of your business: Creating deep and intimate relationships Asking a really big question that matters to your customer Listening for possibilities Inventing together to acknowledge that everyone is creating Generating passion and creativity through play Building momentum with your consumer These principles will be brought to life with real life examples from around the world of co-creating with your customers.
Citation preview
Inspiring the future
March 2013
Co-creating…
The future of flying
Brand Extensions
The restaurant of
the future
Retail service propositions
Better money in a cashless
world
A global mission – ‘make everyday
delicious’
Through online communities
Agenda
1 Why inspiring the future is so difficult
2 How do you inspire the future
Why inspiring the future is so difficult
Inspiring the future | slide 6
Inspiring the future | slide 7
How can you build temporary monopolies?
Inspiring the future | slide 8
When there is more choice than ever…
Inspiring the future | slide 9
When consumers are in charge…and are becoming more and more demanding…
Inspiring the future | slide 10
When it comes to customers, feelings are facts
Inspiring the future | slide 11
When there is no time to think…
Inspiring the future | slide 12
When data usage has exploded…
2.9m emails sent every second
20 hours of video uploaded to YouTube every minute
50m Tweets every day (www.bigdatadiary.com)
Inspiring the future | slide 13
When 90% of the world’s data will be created in the next two years (Gartner)
Inspiring the future | slide 14
When human beings are uncomfortable with change …
Inspiring the future | slide 15
I love Paris in the the springtime
Inspiring the future | slide 16
How do you inspire the future?
Inspiring the future | slide 17
…by creating value in customers’ lives
Inspiring the future | slide 18
1By creating relationships
Inspiring the future | slide 19
Inspiring the future | slide 20
2 By asking a big
question
Inspiring the future | slide 21
The bigger the question, the bigger the breakthrough
Inspiring the future | slide 22
3By listening for possibilities
Inspiring the future | slide 23
GREEN/CONSERVATION
ROMANCE/LUXURY
Inspiring the future | slide 24
4 By inventing together
Inspiring the future | slide 25
Inspiring the future | slide 26
5 By playing/dreamin
g
Inspiring the future | slide 27
Thank you!
Charles Trevail| CEO [email protected]
Promise’s first book is out now!
Promise Communispace75 Wells StreetLondon W1T 3QHtelephone: +44 (0) 207 290 0290