InspIrIng next generatIon

health leaders through

real-world experIence

2014 annual report

Canadian College of HealtH leaders | annual report 2014 2

the canadian college of health leaders is a national, member-driven, non-profit association dedicated to ensuring that the country’s health system benefits from capable, competent and effective leadership.

with 21 chapters across the country, representing thousands of individual and corporate members, the college offers capabilities-based credentialling, professional development opportunities, and an extensive career network. guided by a code of ethics and the leads in a caring environment framework, we help individuals acquire the skills they need to change their own organizations and, ultimately, the health system.

VIsIonAdvancing leadership, shaping health systems

MIssIonTo develop, promote, advance and recognize excellence in health leadership

strategIc dIrectIons

reVolutIonIze the college experIenceWe will create an unparalleled experience with members and be seen as critical to the enablement of exciting and fulfilling career trajectories in health.

stIMulate transforMatIVe thoughtWe will challenge and disrupt traditional notions of leadership through ground-breaking research, passionate debate and innovative, tailored programs for members. Our thought leadership will contribute to advancing meaningful system reform.

networks of InfluenceWe will connect local and global leaders by creating access to provocative, inspired and collaborative environments.

Canadian College of HealtH leaders | annual report 2014 3

leadership cultures are transforming to support

two significant changes that are complex and

unprecedented in scope – the realignment of how

health services are organized and delivered and the

preparation of a new generation of health leaders to

replace the retiring “baby boomers.” to address this

shift, we re-imagined our role and service offerings

through a highly engaged strategic planning process.

The College’s bold strategic directions are founded on the premise that advancing leadership through strong developmental experiences is fundamental to building leadership cultures and leader capacity. Both are needed to reshape how health systems better serve the population. The use of the LEADS framework across Canada, supported through the LEADS Business Unit and a talented team of coaches, facilitators and partners, is improving the quality of organization leadership and talent management. Our unique Health Professionals Roundtable for Strategy (HPRS™) program as well as study tours also stimulate knowledge exchange between private, public and international leaders, all focused on innovations to our health systems. Our e-learning webinars, on-line peer-reviewed journal and mentoring programs use the latest technologies to connect our members with a richness of knowledge that supports all geographies, generations and sectors in Canada.

Our new focus positions the College to influence health policy, inform research and offer highly valuable personalized learning solutions. Working closely with the local chapters and key partners will be fundamental to our success and impact.

We extend our most sincere appreciation to our members, chapter executives, volunteers and partners for their support and to the College staff for their commitment and tireless effort in 2014.

Ray J. Racette, CHE Brian T. Schmidt, FCCHL President and CEO Chair, Board of Directors

executIVe Message

HPRS™ is a trademarked program of the Canadian College of Health Leaders.

Canadian College of HealtH leaders | annual report 2014 4

the Board of directors is comprised of the most senior, respected leaders in healthcare. all volunteer their time to guide staff in setting policy and making pivotal decisions.

Brian t. schmidt, fCCHl Chair

sue M. owen, CHe Vice-chair

alice Kennedy, fCCHl past-chair

david n. t. thompson, CHe British Columbia

feisal Keshavjee, CHe alberta

Michael J. redenbach, CHe saskatchewan

shannon g. Webber, CHe Manitoba

gino picciano, CHe ontario

Brian steered a number of province-wide health service improvement initiatives in BC, such as provincial emergency department triage standards and reporting.

Shannon navigated her long-term care home through a complete restructuring so staff could have more one-on-one time with residents.

David demonstrated that leadership is not about the pay grade or title; he accepted a position at a lower salary to explore a new area of health-care leadership that ultimately rounded-out his career.

Michael worked with health and human service agencies to address the social determinants of well-being, including as part of the City of Regina Crime Prevention Advisory Committee.

Sue put her thirst for knowledge to good use at York University as an Adjunct Professor teaching courses on health leadership and management to undergraduate students.

Alice steered the planning, construction and operationaliza-tion of new facilities and models of care including protective care residences for clients with moderate dementia.

Gino organized a talented team of volunteers to establish the first non-public health H1N1 vaccination clinic for staff, physicians and families at The Ottawa Hospital.

Feisal spearheaded the post-merger integration of two health regions in New Zealand and established a teleradiology business segment with an overseas reading facility.

Board of dIrectors

Canadian College of HealtH leaders | annual report 2014 5

Board of dIrectors

Marie-suzanne lavallée, CHe Quebec

Jeff J. Carter, CHe new Brunswick

andrew Macdougall, CHe prince edward island

Karen Mumford, CHenova scotia

pat s. Coish-snow, CHe stephen Jackson, CHe Colonel dan farris, CHe pamela Winsor, CHe ray J. racette, CHenewfoundland & labrador northwest territories/nunavut/Yukon Canadian forces Corporate representative president and Ceo (non-voting)

Marie-Suzanne developed leadership strategies to foster employee communication and adherence to the use of new software that changed professional practices.

Stephen guided, and continues to lead, the most northern Canadian group of Toastmasters empowering individuals, in all walks of life, to become more effective leaders and communicators.

Andrew pursued collaborative partnerships with residents, their support networks and key health system partners to better connect to and establish relationships with the surrounding communities.

Pamela, as co-Chair of the United Way of Peel, and her colleagues participated in a role playing exercise about poverty for the “Living on the Edge” campaign to raise awareness about the need for better healthcare for those who struggle to meet their daily needs.

Ray led the voluntary merger of two hospitals in rural Manitoba and the planning for a new regional centre that replaced the aged facilities.

Pat was appointed by the Lieutenant-Governor-in-Council to Memorial University’s Board of Regents to safeguard the university’s property, revenue and business affairs.

Jeff directed a team of professionals during the design and construction of the new, state-of-the art Oncology Centre at The Moncton Hospital.

Dan received the Order of Military Merit for exceptional service in leading his team to deliver quality health support throughout his career, including to those providing life-saving care to our troops in Afghanistan.

Karen organized a multisite perioperative initiative that resulted in the implementation of 66 process changes, a 1.7 million dollar savings and sustained operating room case volumes.

paul Heinrich, CHe ontario

Paul led a LEAN transformation at the North Bay Regional Health Centre where people at all levels and professions used applied learning to support real-life quality improvement initiatives.

Canadian College of HealtH leaders | annual report 2014 6

decIsIon Makers chapter chaIrs

John Knoch, CHe Mark pugh, CHe paul gallant, CHe Heather Wolfe, CHe gabriela prada, CHe sean Molloy, CHe Bryan Herechuk, CHe assiniboia (sK) BC interior BC lower Mainland Bluenose (ns & pei) eastern ontario greater toronto area (on) Hamilton and area (on)

Beverley laurila Wayne overbo, CHe Hilary dogbeson Mark Hartman, CHe nancy roberts, CHe Cathy Hoyles, CHe Brenda rebman Manitoba Midnight sun neon lights (on) neon lights (on) new Brunswick newfoundland and labrador northern alberta (the territories)

greg Marr, CHe sandra Blevins, CHe Martin Beaumont, CHe Barbara Boyer Barbara Major-Mcewan, CHe lt. Col. stephan plourde, CHe tim orr, CHe northern BC northern and Central Quebec southern alberta southwestern ontario starlight, Canadian forces Vancouver island saskatchewan Health services group

decIsIon Makers

Board chaIr

Brian t. schmidt, fCCHl Board of directors

coMMIttee chaIrs

Brian t. schmidt, fCCHl executive Committee

gino picciano, CHe audit and finance Committee

Michael J. redenbach, CHe governance Committee

shannon g. Webber, CHe national awards advisory Committee

councIl chaIrs

Jeff J. Carter, CHe ethics Council

Colonel dan farris, CHe professional standards Council

alice Kennedy, fCCHl fellows Council

pamela Winsor, CHe Corporate advisory Council

Bryan Herechuk, CHe (co-Chair) Chapter advisory Council

Heather Wolfe, CHe (co-Chair) Chapter advisory Council

david n. t. thompson, CHe leads operations Council

Kevin Mercer, fCCHl Healthcare Management forum editorial Board

Committee chairs

Canadian College of HealtH leaders | annual report 2014 7

Canadian College of HealtH leaders | annual report 2014 8

150mentors and mentees challenged each other to expand their current thinking and unlock hidden talent in their organizations.

350delegates were present for the

BC Health Leaders Conference, more than any previous year.

1of15 awards, the Quality of Life Award winners started a movement to empower patients and families to create safety initiatives at the local, provincial and national levels.

Canadian College of HealtH leaders | annual report 2014 8

meAningfuL miLestones

Canadian College of HealtH leaders | annual report 2014 9

138health leaders entered the Certified Health executive program, a record high.

CHE™ is a trademarked program of the Canadian College of Health Leaders.

All10provinces received services

from the LeADs Business unit, demonstrating the rapidly growing

uptake of the leadership framework as the choice of Canadian leaders.

3,000 members nationwide connected with their peers by registering for 74 chapter events.

more than

Canadian College of HealtH leaders | annual report 2014 9

Canadian College of HealtH leaders | annual report 2014 10

94%of members renewed in 2014, surpassing all previous renewal records.

10leaders ventured to italy to

collaborate with their counterparts and witness first-hand the current

developments in health services policy and system structure. the1st

in British Columbia, an agreement with menno Place was signed that sets the Certified Health executive designation as the standard for its leaders.

Canadian College of HealtH leaders | annual report 2014 10

Canadian College of HealtH leaders | annual report 2014 11

5penned with sAge publishing for Healthcare management forum, making the journal part of a family of 300 association-based journals.

A year agreement was

729delegates converged at the national

Health Leadership Conference to plan how to champion bold leadership

strategies in their own work. 9 HPRs sessions involving 112 panelists, some of the most senior leaders in healthcare, were held in 6 cities across north America.

Canadian College of HealtH leaders | annual report 2014 11

Canadian College of HealtH leaders | annual report 2014 12

”” ”

LeADs testimoniALs

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““

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The Saskatchewan Leadership Program, based on the LEADS framework, found a way to combine best practice initiatives with my business objectives. I now have stronger leadership competencies and can confidently manage myself with greater empathy and, at times, self-control. Leaders add the most value not by paddling the canoe, but by creating calm waters ideal for team performance.

leah neufeld, CHrp, Human resources Consultant, saskatchewan Cancer agency

To us, LEADS means learning by example. The framework provides opportunities to heighten teamwork and, mostly importantly, cultivate collaborative partnerships with patients, families, and communities. If I become a better listener, patients and their families might be willing to offer feedback and participate more in their care. At the same time, I am creating trustworthy and transparent relationships with other leaders around me.

Michelle gilchrist, lead specialist, Kaizen promotion office, sun Country Health region

The LEADS framework supports a broad understanding of leadership practices in a very practical way. As part of our executive education program, it helps everyone talk about leadership as a vehicle for positive change. The learners, and those around them, can articulate how leadership skills, behaviours and attitudes support the resolution of the challenges faced in healthcare today.

stevie Colvin, program Manager, leadership development, alberta Health services

The LEADS learning series puts leadership under a different lens. Leaders support behavioural changes on a consistent basis by remaining focused internally and outwardly on what they do and how they project themselves. The notion that it is important to acknowledge the process or deliverable they are leaving behind, before moving on, also becomes an important step.

lise lindia, program Consultant, the Canadian institute for Health information

The LEADS framework pushes our leaders to conceive, design, map and mobilize more robust change initiatives and has shifted the nature of conversations in our organization. One of our practitioners captured it best when she said that ‘LEADS gives me a place to pause, consider effects, recognize synergies and move forward where otherwise I may have been stuck’.

nadine Whelan, strategist, organizational effectiveness, eastern Health

The career plan helped focus my short and long term planning and ‘take stock’ of where I want to take the next chapter. By using the LEADS domains as a framework, I was able to further define important areas for development in my career and life.

preston Blair, CHe candidate and Vice president, emerald Health information systems ltd.

Canadian College of HealtH leaders | annual report 2014 13

3M Canada Companyabbott Medical opticsalcon Canada inc.amgen Canada inc.aramark Canada ltd.athabasca universityBaxter CorporationBd CanadaBeckman Coulter Canada inc.Borden ladner gervais Boston scientificBsn Medical inc.Canada Health infowayCanada’s research-Based pharmaceutical Companies (rX&d)Canadian agency for drugs and technologies in HealthCanadian foundation for Healthcare improvement Canadian institute for Health informationCanadian Mental Health association the Canadian patient safety institute (Cpsi)Cardinal Health CanadaCarillion Canada inc.Cisco systemsClass 1 inc.Closing the gap Healthcare group-rehab express inc.Compass group CanadaConvatecCooK Canada inc.CovidienCpsideloitte & touche

dialogdorothy M. Wylie nursing leadership institute field lawfresenius Medical Care Canadage Healthcaregetinge Canada limitedgs1 Canada niagara Haldimand Brant Community Care access Centre Hay group Health Care ConsultingHCp social infrastructure (Canada) ltd.Healthcare insurance reciprocal of CanadaHealthpro procurement services inc.Healthtech Consultants Herman Miller HealthcareHill-rom CanadaHoneywell limitedHospira Healthcare Corporationikaria Canadaimparkipsos reidJanssen inc.Johnson & Johnson Medical CompaniesJohnson Controls KpMg Canadaleo pharma inc.lifelabsMcKesson CanadaMedbuy CorporationMedeCMedela Canada

Medlior Health outcomes research ltd.Medtronic of Canada ltd.Merck Canada inc.Minogue Medical inc.Molnlycke Health CarenrC picker Canadanorth east Community Care access Centre north simcoe Muskoka Community Care access Centre novartis pharmaceuticals Canada inc.odgers Berndtsonontario Hospital association osler, Hoskin & Harcourt paladin security group ltd.petalMdpendopharm, a division of pharmascience inc.rana respiratory Care grouproche Canadasiemens Canada limitedsmith & nephew inc.sodexo Canada ltd.st. Jude Medicalstericycle inc.stryker Canada studer groupthe Canadian Medical protective associationthe Medfall grouptrane CanadaVenture HealthcareVirox technologies inc.

academy of Canadian executive nurses (aCen)

accreditation Canada (aC)

american College of Healthcare executives (aCHe)

athabasca university (MBa program)

australasian College of Health service Management (aCHsM)

Canadian agency for drugs and technologies in Health (CadtH)

Canadian association of Health services and policy research (CaHspr)

Canadian Coalition for green Health Care (CCgHC)

Canadian forces (CHe employer’s partner)

Canadian Health information Management association (CHiMa)

Canadian Health infoway

Canadian foundation for Healthcare improvement (CfHi)

Canadian Health leadership network (CHlnet)

Canadian Healthcare engineering society (CHes)

Canadian institute for Health information (CiHi)

Canadian institutes of Health research (CiHr)

Canadian Medical association (CMa)

Canadian nurses association (Cna)

Canadian patient safety institute (Cpsi)

Canadian society of physician executives (Cspe)

dalhousie university (school of Health administration, MHa program)

dentons Canada llp

dorothy M. Wylie nursing leadership institute (dMW-nli)

emerging Health leaders (eHl)

fairmont Hotels & resorts

fraser Health authority

goodlife fitness

gs1 Canada

Health action lobby (Heal)

Health Canada

Healthcare insurance reciprocal of Canada (HiroC)

HealthCareCAN

McMaster university (degroote school of Business, MBa program, and degroote school of Business and school of rehabilitation science, MHM program)

MedeC

Menno place, BC (CHe employer’s partner)

Morneau shepell inc.

north east CCaC (CHe employer’s partner)

ontario Hospital association (oHa)

pBl insurance limited

Queens university (MBa with Certificate in Health Management)

red river College (Health services leadership and Management Certificate program)

royal roads university (Ma in leadership program)

silver Birch Hotels & resorts

st. Michael’s Hospital (affiliated with rotman school of Management)

the art of productions

the Clemmer group inc.

the Conference Board of Canada

the personal insurance Company

uK institute of Healthcare Management (iHM)

university of alberta (school of public Health, MpH program)

university of British Columbia (sauder school of Business, eMBa program, and school of public Health, MHa program)

university of ottawa (telfer school of Management, MHa program)

université de Montréal (Mâtrise en administration des services de santé)

university of saskatchewan (school of public Health, MpH program)

university of toronto (institute of Health policy Management and evaluation, MHsc program)

university of Western ontario (richard ivey school of Business, MBa and eMBa program and MpH program)

Via rail Canada

Wound Care alliance of Canada (WCa)

York university – schulich school of Business (MBa with specialization in Health Management)

CoRPoRAte memBeRs PARtneRs

Canadian College of HealtH leaders | annual report 2014 14

finAnCiALs

To the members, Canadian College of Health LeadersWe have audited the accompanying financial statements of the Canadian College of Health Leaders, which comprise the statement of financial position at December 31, 2014 and the statements of changes in net assets, operations and cash flows for the year then ended, and a summary of significant accounting policies and other explanatory information.

Management’s responsibility for the financial statementsManagement is responsible for the preparation and fair presentation of these financial statements in accordance with Canadian accounting standards for not-for-profit organizations, and for such internal control as management determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

Auditor’s responsibilityOur responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with Canadian generally accepted auditing standards. Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement.

An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor’s judgment, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control.

An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the financial statements.

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.

OpinionIn our opinion, the financial statements present fairly, in all material respects, the financial position of the Canadian College of Health Leaders at December 31, 2014, and the results of its operations and its cash flows for the year then ended in accordance with Canadian accounting standards for not-for-profit organizations.

Supplementary financial informationOur audit was performed to form an opinion on the financial statements of the Canadian College of Health Leaders as a whole. The supplementary information included in the Financial Schedules is presented for the purpose of additional analysis and is not a required part of the financial statements. Such supplementary information is the responsibility of management and was derived from the underlying accounting and other records used to prepare the financial statements. The supplementary information has been subjected to the auditing procedures applied in the audit of the financial statements and certain additional procedures, including comparing and reconciling such supplementary information directly to the underlying accounting and other records used to prepare the financial statements or to the financial statements themselves.

Ouseley Hanvey Clipsham Deep LLP, Licensed Public Accountants Ottawa, OntarioMarch 20, 2015

This information has been extracted and summarized from the 2014 audited financial statements. A complete set of the audited financial statements is available on the College’s web site at www.cchl-ccls.ca.

Canadian College of HealtH leaders | annual report 2014 15

finAnCiALs stAtement of oPeRAtions stAtement of finAnCiAL Position

For the year ended December 31, 2014 2014 2013Revenues Membership fees $ 1,074,528 $ 1,108,633Registration 560,639 618,942Leads Workshops and tools 818,122 460,096Advertising 297,921 267,571Sponsorship 410,031 392,456Administration fees – project 93,239 103,580Other 1,503 2,271Interest 7,728 12,708Publications and Forum 105,177 54,965 3,368,888 3,021,222

Expenditures Salaries and contractors 1,529,306 1,434,101Travel 206,101 199,458Panelists and speakers 116,534 148,546Catering 222,889 211,361Office and miscellaneous 142,470 97,961Occupancy 71,065 84,350Leads Collaborative – salaries and contractors 552,297 323,866Membership fees 10,392 16,177Amortization of capital assets 64,924 66,395Translation 24,903 38,785Bank charges 45,057 38,822Printing 26,716 21,535Leads Collaborative – operating costs 240,073 150,738Audio and visual rental 61,286 52,087Interest on long-term debt 11,866 14,548Professional fees 9,108 12,994Room and facility rental 14,024 16,590Chapter incentives – 4,842 3,349,011 2,933,156Net revenue for the year $ 19,877 $ 88,066

For the year ended December 31, 2014 2014 2013Current assets Cash and cash equivalents $ 800,391 $ 842,174Accounts receivable 345,367 250,839Due from related party 23,255 58,272Prepaid expenses 33,238 34,604 1,202,251 1,185,889

Capital assets 827,116 873,024Intangible asset 1 1 827,117 873,025 $ 2,029,368 $ 2,058,914

Current liabilities Accounts payable and accrued liabilities $ 160,185 $ 208,479Government remittances payable 14,410 –Due to related party 18,175 4,430Current portion of long-term debt 45,128 50,048Deferred revenue 1,039,096 1,018,259 1,276,994 1,281,216Long-term debt 146,385 191,586 $ 1,423,379 $ 1,472,802

Net assetsInvested in capital assets 635,424 631,211Internally restricted 25,000 25,000Unrestricted (54,435) (70,099) 605,989 586,112 $ 2,029,368 $ 2,058,914

On behalf of the Board:

Brian T. Schmidt, FCCHL Gino Picciano, CHE Chair, Board of Directors Treasurer

Canadian College of HealtH leaders | annual report 2014 16

292 Somerset Street West, Ottawa, Ontario K2P 0J6Telephone: 613-235-7218 | Toll-free: 1-800-363-9056

Fax: 613-235-5451 | E-mail: info@cchl-ccls.cawww.cchl-ccls.ca

PHoto CReDits

Photography is courtesy of Dan Harper with some exceptions.

Cover: Jennifer Pougnet and Meighan Maguire volunteer at the National Health Leadership Conference.Page 3: Ray J. Racette and Brian T. Schmidt collaborate on College business.Page 7: Looking down at the Awards Gala.Page 8, top: College booth at the BC Health Leaders Conference.Page 8, left: Cholly Boland of the Winchester District Memorial Hospital and mentee Melissa Chin of the UHN discuss health systems planning. Photo by Cholly Boland. Page 8, right: Donna Davis and Carole Kushner from Patients for Patient Safety Canada receive the Quality of Life Award.Page 9, top: Bernard Blais and Peggy Taillon of Bruyère Continuing Care hold LEADS materials. Photo by Chantal Renaud.Page 9, left: Heather Toporowski, Roger Boyer II and Lt. Kristine Self receive their CHE designation. Page 9, right: Jerry Stanger and Gentil Mateus at a chapter-based member appreciation event. Photo by Paul Gallant.Page 10, top: Delegates attend meetings as part of the Italy Study Tour. Photo by Debra McPherson.Page 10, left: Andria Marin, Melina Dharma-Wardene, Jennifer McCue and Danielle Swerhone attend the Awards Gala. Photo by Barbara Boyer.Page 10, right: Menno Place, BC. Photo by Sharon Simpson.Page 11, top: Julie Ho during the one-on-one coaches’ corner sessions.Page 11, left: SAGE, CA. Photo by Andrew Thompson.Page 11, right: Matt Pepe and Peter McCaw of 3M Canada.