INSPIRING LEARNING AND SKILLS - FutureQuals · 6.2 Describe how work and/or personal learning ... 5 Know how to handle hazardous substances and materials 5.1 Identify hazardous

Level 2 Certificate inPRINCIPLES OF FUNERAL OPERATIONS AND SERVICES

Evidence LogbookQualification recognition number: 601/3817/8Qualification Reference: L2CPFOS

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L2CPFOS _V4_10/06/19 (601/3817/8) Evidence Log Book | 2

Assessment Principles

1. Assessment Principles Please refer to the FutureQuals website (www.futurequals.com) for the current version of the Assessment Principles and the latest version of the qualification specification for any specific Assessment Principles relating to this qualification.

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Component 1: Understanding How Individuals and Teams Contribute to the Work of a Funeral Business Component Reference Number: R/503/9792 Level: 2 Credit: 3 GL: 17

Assessment Method

Evidence Ref. Page number, Method

Assessor Decision Sign and Date

You must be able to:

1 Know how the roles and responsibilities of colleagues relate to the structure and operation of a funeral business

1.1 Describe the different job roles and responsibilities of colleagues within a funeral business

1.2 Describe the lines of accountability within a funeral business

2 Understand the characteristics of effective team work within a funeral business

2.1 Explain how working as a team benefits the operation of a funeral business

2.2 Outline the personal qualities required to be an effective member of a team

3 Know how to communicate with colleagues within the working environment

3.1 Describe the importance of effective communication with colleagues

3.2 Describe the different methods for communicating information between colleagues


3.3 Describe how presenting inaccurate, incomplete or illegible written information to colleagues can impact upon the performance of a funeral business

4 Know how to maintain confidentiality of information within the working environment

4.1 State the type of information that must be treated as confidential

4.2 Describe organisational procedures for exchanging confidential information between colleagues

5 Know how to maintain constructive relationships with colleagues within a funeral business

5.1 Describe approaches that can be used to resolve disagreements and/or conflicts with colleagues

5.2 Identify organisational standards and guidelines relating to behaviour in the workplace

5.3 Identify different situations where behaviours with colleagues will need to be adapted

5.4 Describe how to provide support to colleagues in their work

5.5 Describe how to respond to feedback from colleagues

6 Know how to reflect upon personal performance

6.1 Describe methods for assessing personal development needs

6.2 Describe how work and/or personal learning objectives are set


6.3 Describe how work and/or personal learning objectives are monitored and reviewed

6.4 Describe how work and/or personal learning objectives can inform future learning and career decisions

7 Know how to deal with the pressures within a funeral service environment that can affect emotional wellbeing

7.1 State the importance of emotional wellbeing when working in a funeral service environment

7.2 Identify the circumstances that can trigger emotional distress within the funeral service environment

7.3 Describe personal strategies for coping with emotions

7.4 Describe how to maintain a work life balance

7.5 Identify sources of support that are available to help employees cope with the pressures of the funeral service environment


Learner declaration of authenticity: I declare that the work presented for this component is entirely my own work. Learner signature: Date:

Assessor sign off of completed component: I confirm that the learner has met the requirements for all assessment criteria demonstrating knowledge and skills for this component. Assessor name: Signature: Date:


Component 2: Understanding How a Funeral Business Maintains Health and Safety Within the Working Environment Component Reference Number: D/503/9794 Level: 2 Credit: 2 GL: 17

Assessment Method




1 Know the main provisions of health and safety legislation in relation to a funeral business

1.1 Describe the responsibilities, in relation to health and safety legislation, of:

•employers

•employees

1.2 Describe how the legal requirements of funeral businesses are met in terms of:

•the control of substances hazardous to health

•the disposal of clinical waste

•the notification of infectious diseases

•the use of personal protective equipment


2 Know what actions to take in accidents and emergencies

2.1 State the actions, within own limits of authority, that should be taken in the event of accidents and emergencies such as:

•fire

•floods/water leakage

•acute illness or accident

•faults in power supply

3 Understand the employees' responsibilities in reducing risks to health and safety within own working environment

3.1 Explain why it is important to report hazards and potential risks to health and safety to a designated person within own organisation

3.2 Describe organisational procedures for reporting:

•accidents and emergencies

•potential hazards and risks to health and safety

3.3 Identify the infectious diseases which are notifiable to the local Health Authority

3.4 Explain how safe working practices can contribute to:

•the prevention of the spread of disease and infection

•the prevention of personal injury and damage to clothing


•the reduction of wastage and spillage of hazardous substances

3.5 Explain the importance of not exceeding the limits of own responsibility and authority when dealing with health and safety risks

4 Know safe handling and lifting techniques for own working environment

4.1 State the importance of identifying potential risks in situations which require handling and lifting of:

•deceased persons

•equipment

•materials

4.2 Describe safe techniques for the handling and lifting of:

•deceased persons

•equipment

•materials

5 Know how to handle hazardous substances and materials

5.1 Identify hazardous substances and materials that may be found in own working environment

5.2 Describe safe practices for:

•storing hazardous substances and materials

•using hazardous substances and materials

•disposing of hazardous substances and materials


6 Know own role and responsibilities in maintaining health and safety standards within own working environment

6.1 State the importance of complying with organisations' health and safety procedures

6.2 State own responsibilities and duties for ensuring that equipment, materials and instruments are:

•used correctly

•stored safely




Component 3: Understanding Employment Responsibilities and Rights Component Reference Number: D/602/4769 Level: 2 Credit: 3 GL: 30

Assessment Method




1 Know the statutory rights and responsibilities of employees and employers within own area of work

1.1 Outline employee rights and responsibilities under Employment Law

1.2 Describe how related legislation can support employees in the workplace

1.3 Describe employer responsibilities in the workplace

1.4 Identify sources and types of information and advice on own employment rights and responsibilities

2 Understand agreed ways of working that protect own relationship with employer

2.1 Explain the terms and conditions of own contract of employment

2.2 Describe information shown on own pay statement

2.3 Explain the procedures to follow in event of a grievance

2.4 Identify the personal information that must be kept up to date with own employer


2.5 Explain agreed ways of working with employer

3 Know how own role fits within the wider context of the sector

3.1 Describe the effect of own role on service provision

3.2 Describe how own role links to the wider sector

3.3 Describe the main roles and responsibilities of representative bodies that influence the wider sector

3.4 Outline different viewpoints around an issue of public concern relevant to the sector or occupation

3.5 Describe how issues of public concern have altered public views of the sector or occupation

4 Know career pathways available within own and related sectors

4.1 Describe occupational opportunities within own sector and related sectors

4.2 Identify sources of information related to a chosen career pathway

4.3 Identify next steps in own career pathway





Learner Name

FutureQuals Learner Number

Centre Name

Centre Number

Component Number Component Title Credits Date Verified Learner Signature Assessor Signature IQA Signature EQA Signature

1

Understanding How Individuals and Teams Contribute to the Work of a Funeral Business

3

2

Understanding How a Funeral Business Maintains Health and Safety Within the Working Environment

2

3 Understanding Employment Responsibilities and Rights 3

Competence has been demonstrated in all the components recorded above using the required assessment procedures and the specified

conditions/contexts. The evidence meets the requirements for validity, authenticity, currency, reliability and sufficiency.

Internal Quality Assurer Signature Date

Level 2 Certificate in Principles of Funeral Operations Summary of Achievement


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INSPIRING LEARNING AND SKILLS - FutureQuals · 6.2 Describe how work and/or personal learning ... 5 Know how to handle hazardous substances and materials 5.1 Identify hazardous