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Inova Health System and VRI (Video Relay Interpreting)
May 2012&
Inova Health System includes:
HospitalsEmergency Care Centers Urgent Care CentersPrimary Care Centers Adult and Pediatric Specialties
Stand-alone Inova Emergency Care Centers
Hospital-based EmergencyRooms
• Inova Emergency Care Center – Fairfax • Inova Emergency Care
Center – Leesburg • Inova Emergency Care
Center – Reston/Herndon • Inova HealthPlex
Emergency Care Center •
• Inova Alexandria Hospital Emergency Room
• Inova Fairfax Hospital Emergency Room/InovaRegional Trauma Center
• Inova Fairfax Hospital forChildren Emergency Room/InovaRegional Trauma Center
• Inova Fair Oaks Hospital Emergency Room
• Inova Loudoun Hospital Adult and Pediatric Emergency Room
• Inova Mount Vernon Hospital Emergency Room
• Inova Urgent Care Center–Centreville
• Inova Urgent Care Center–Dulles South
• Inova Urgent Care Center–Purcellville
• Inova Urgent Care Center–Vienna
Inova Primary Care Practice Locations&
Inova Family Medicine Inova Internal Medicine • Ashburn • Falls Church • Chantilly • Mark Center • Gainesville • Mclean • Lake Ridge • Old Town • Springfield • Reston
• Centerville
Pediatric Specialties • Pediatric endocrinology • Pediatric gastroenterology • Pediatric genetics • Pediatric cancer • Pediatric nephrology • Pediatric neurosurgery • Pediatric rheumatology • Pediatric intensivist • Pediatric hospitalist • Pediatric psychiatry
Adult Specialties
• Breast Surgery • Endocrinology • Hospitalists • Intensivists • Neurology • Neurosurgery • Obstetrics • Orthopaedics • Orthopaedic Trauma • Pathology • Psychiatry • Surgery • Transplant • Trauma
Inova Interpreter Services:
• Inova firmly supports patient centered care. We demonstrate this in our interpreter services by asking each and every patient and their companion if they communicate in English or/if they use another language to communicate. If they desire a Sign Language Interpreter we let the individual make the decision if they want to use an in person interpreter, or VRI.
Emergent Situations:
• In the event that a patient is comes into one of our Hospitals under emergent circumstances we offer our VRI as an option until the in-person interpreter arrives. In this aspect VRI services are very prompt and effective. • VRI is not suitable for certain circumstances.
Inova’s Innovation:
• Inova currently has a staff of 22 PRN American Sign Language Interpreters, and one full time ASL Interpreter. • Inova has a Sign Language Scheduler on duty 24/7
(for staff at any of our locations to request an interpreter). • We are currently exploring using VRI in house (we
are testing this with spoken languages as well as American Sign Language).
VRI Obstacles:
• We have similar concerns as most with VRI, such as: – unusable for those with visual impairments or any number of
complex situations (immobilized, fatigued, distressed, etc.), – two dimensional, – connectivity or internet concern (natural occurrences or
disasters can cause problems).
Suggestions for VRI Medical Interpreters&
• Extensive In-person medical interpreting background • Continual education in the most current medical
terminology, and current practices and procedures • Self awareness - VRI in a Emergency Department has the
possibility of being very intense (imagine being a 911 operator with a view into the callers entire world)
• Medical interpreting is not for everyone. • Being in a VRI environment where you may get cut off due to
any number of reasons (IT problems, In person interpreterarrives, patient is rushed to any number of life saving measures) • can be very stressful, so being emotionally prepared for these
complex situations is key.
Closing:
• Our Mission is “To improve the health of the diverse community we serve through excellence in patient care, education and research.”
• Feel free to visit www.inova.org for more information.