Innovative Business Intelligence for Government Kevin Mergruen Vice President, Public Sector

Innovative Business Intelligence for Government

Kevin MergruenVice President, Public Sector

Information Sharing For GovernmentEnterprise Integration and Business Intelligence

ENTERPRISE INTEGRATION

Fund Accounting

Custom Apps

Data Warehouse

External Data

RMS

Legacy

BUSINESS INTELLIGENCE

Police

Finance

Public Safety

Human Resources

HHS

MANAGEMENT

EMPLOYEES

ANALYSTS

IT

•Executive Portals•Global Operations View•Performance Metrics •Financial Analysis

•Payroll Processing•Operations•HR Reporting•Financial Reporting

•Crime Analysis•Accounting•Budget Office•Human Services

•Development•Maintenance•System Administration•User Support

FIREWALL

FIREWALL

CITIES

FEDERALGOVERNMENT

CITIZENS•Financial Reports•Crime Statistics•Quality of Life Applications

•Health Alerts•Human Services•Funds Analysis•Integrated Justice

•ARRA Reports•Bioterrorism•Port Security•Public Safety

Aggregates all disparate data for centralized reportingBetter information sharing across departments…

Improved operational efficiencies… Higher citizen service levels…

Copyright 2007, Information Builders. Slide 3

Information BuildersGovernment Solutions


Financial Management and Reporting Health & Human Services Operational Reporting EBT Fraud Detection Child Welfare Compliance Reporting Law Enforcement Analytics Integrated Justice / Fusion Information Center

Police, Courts, Corrections, etc. Health Information Exchange ARRA Fund Manager

Federal Stimulus Fund Reporting Offender Management System Reporting

NCOMS Open Source Solution Government Health Insurance Analytics and Reporting K-12 Student Performance Management

Research Based Intervention Solution for Individual Student Improvement


Columbus City Schools: Deployed the All School Improvement Plan which provides proactive research-based intervention to improve student performance and graduation rates.

Information BuildersSolutions Tailored For Any Size Government Organization

NYC DataShare: Deployed an integrated justice system improving how police,prosecutors, courts, and other criminal justice agencies communicate and share information.

Oklahoma Dept of Health & Human Services: First state to achieve SACWIS federal compliancy ensuring children are moving into permanent guardianship from foster care.

Maryland Dept of Transportation: Deployed a financial management information system to ensure contract compliancy for the MBE community.

Pennsylvania State Police: First state to deploy a Uniform Crime Reporting (UCR) public website helping police fight crime and giving citizens access to crime statistics across the state.

California Dept of Health Services: Over 5,000 budget analysts can now do real time analysis of the DHS budget vs. waiting 2 weeks after a month end close.

Louisiana Dept of Social Services: Developed a public domain application to identify and reduce food stamp fraud to ensure that taxpayer money is not being misappropriated.

Charlotte-Mecklenburg: Deployed an intelligence-led predictive policing solution for their 1,750 officer department. Police officers can view a predictive dashboard right from their squad car.

http://www.imagengine.net/assets/images/NYC_Seal-ref.jpg

http://www.governor.ca.gov/state/portal/myca_homepage.jsp?BV_SessionID=@@@@1886588893.0989855584@@@@&BV_EngineID=dalklkcglembemfcfkmchcgi.0

http://en.wikipedia.org/wiki/File:Charlotte-Mecklenburg_Police_Department_logo.jp


Innovative Business Intelligence in Public SectorWhy?

Revenue shortfall means we must do more with less Identify new economic development opportunities

Need proactive analytics to understand and manage deficitMeet compliancy requirements for federal funded programsCosts continue to rise across the board – Medicaid, education,

transportation, etc. Improve operational efficiencies Identify Waste, Fraud & Abuse before payments are made Transparency & Accountability requirements for both

internal & external public reportingAlignment with initiatives from your elected officialsCitizen demand for services continues to rise


Data redundancy across various departments

Information is not a resourceInformation is not a resource

Government Innovation ChallengesLack of Information Consistency


Public Sector Innovation Management Affects All Levels of the Organization

Governor / Mayor

Chief of Staff

Information Information TechnologyTechnologyInformation Information TechnologyTechnology

Finance Finance &&

Administration Administration

Finance Finance &&

Administration Administration

Health & Health & Human Human ServicesServices

Health & Health & Human Human ServicesServices

Human Human ServicesServicesHuman Human ServicesServices

TransportationTransportationTransportationTransportationPublic SafetyPublic SafetyPublic SafetyPublic Safety

AnalystAnalystAnalystAnalyst ANALYSTANALYST AnalystAnalystAnalystAnalystAnalystAnalystAnalystAnalyst AnalystAnalystAnalystAnalyst

CUSTOMERS

PARTNERS / PUBLIC

CITIZENSCITIZENSCITIZENSCITIZENS

FEDERALFEDERALFEDERALFEDERAL

SERVICESERVICESERVICESERVICE

SUPPLIERSUPPLIERSUPPLIERSUPPLIER


Innovation Strategies Performance and Motivation


Focus on stakeholders Employees Contractors Regulated entities

Business Benefits Revenue generation Cost savings Reduced fraud

Key Technologies Business Intelligence Applications Portals, Enterprise Search & Mobile Predictive Analytics Performance Management

Increase Employee Productivity Supply/Value Chain

Optimization


Enabling a Culture of Innovation

Communication Dashboards Strategy Maps Robust alerting Collaboration Publishing

Alignment Operational & Strategic

closed loops Visual Cause/Effect tools Aligned projects/initiatives Cascaded Scorecards Pooled Metrics and

Benchmarks

Analytics Drill Anywhere, Enterprise Search Guided Ad Hoc and OLAP Trending & Predictive Analysis Correlation tools Visual Analytics and GIS

Customer Experience:

Columbus City Schools


Achieving Academic ExcellenceChallenges

Only 55% of students were graduating from high school Limited amount of time to affect change within a school yearTurning data into useful information to identify improvement

needsNeed for real-time course correction with evidence-based

strategies that are known to work Deploying an effective planning process for improving school

performance across all levels of the organization


Data-Driven Decision-Making in Columbus City Schools

Develop a repeatable model for providing compliance data to improve student performance

Establish compliance-based information framework

Establish ability to project year-end State and Federal performance results

Develop and implement in partnership between Nationwide and Columbus City Schools


Building Scorecard


Individual Student Trend Report







Charlotte Mecklenburg Police Department


Meet Our CustomerCharlotte-Mecklenburg Police Department


“Information Builders’ dashboard and predictive analytics software will allow staff at every level of the police department to deal with facts in real time. We’ll be better equipped to optimally assign officers to response areas with the highest likelihood of criminal activity, resulting in reduced crime and lower operating costs.”

Rodney MonroePolice ChiefCharlotte-Mecklenburg Police Depatment


Estimated Population: 777,827

Land Area: 438 square miles

1725 Sworn Officers

500 Non-sworn personnel

CMPD BI Dashboards & Predictive Crime Analytics

Background Information


CMPD 2009 Index Crime Breakdown

Year-to-Date Index Offenses by Type


Current Crime Events


Calls for Service Activity- Detail


Created predictive dashboard for the following major crime categories:

Commercial RobberyPersonal RobberyAggravated AssaultResidential BurglaryCommercial BurglaryAuto TheftLarceny from Auto

Predictive Dashboard


Used WebFOCUS RSTAT to build the seven predictive models based on a series of inputs:

Historical geographic crime patternsRecent criminal activity (within past 24-48 hours)Day of week and time of dayWeather conditionsMoon PhasesRecent call for service activitySchool holidaysSpecial Events

Predictive Dashboard (Continued)


Predictive Crime Analytics


LA County Auditor Controller


LA CountyBackground

Established February 18, 1850One of the nation’s largest counties with 4,084 square milesHas the largest population of any county in the USAApproximately 27% of California’s residents live hereBoard of Supervisors is the governing bodyLA County would have the 19th largest economy in the world if

it were a nation

44


LA County Auditor ControllerProfile

Provides financial leadership and advocacy for financial integrity and accountability for all County business. Responsibilities include: Establishing County fiscal and internal control policies Operating eCAPS for integrated accounting & disbursing

system Administering the County payroll Conduct audits and fraud investigations of departments,

employees and contractors

LA County Auditor ControllerChallenges

Supports reporting and analytics for the human resources and payroll aspects of a 100,000+ employee population

Need to help all departments better manage their contracts and expenditures

Identify waste, fraud, and abuse across departments Move away from Excel spreadsheets to do contract

management Excel was cumbersome & error prone Multiple versions of the truth

Initial roll out to 5,000 users in the Auditor Controller’s office prior to full County deployment

Graphical dashboard to capture user’s attention


LA County Auditor ControllerContract Management Dashboard

Business Intelligence Application that provides every department’s top executives with: Visibility into which vendors were awarded a contract How much is the contract budget Current spending against that contract Better monitoring of contract activities Countywide

Enables improved cost controls in today’s difficult economic environment


Dashboard DemoOverview

48

Summary


Information Builders in Public SectorSummary

Leverage standards for information exchangeEnable collaboration across departments while leveraging

existing technology investmentsMake more informed decisions when balancing budgetsReduce bureaucracy, fraud, abuse, and improve efficiency

Gain more favorable funding from the state or federal government

Provide higher service levels to your constituents


Information Builders in Public SectorEnabling Innovative Government!

Right information, right people, right time!


Questions


Documents

Innovative Business Intelligence for Government Kevin Mergruen Vice President, Public Sector