Innovation Steps:
Methods, tools and training options within NSS
a) Define
problem
statements
b) Develop
aligned vision
of future
c) Co-creation
of ideas
d) Identify /
recruit skills &
resources
Methods: e.g. Creative Problem Solving, Serious Play, User Centred Design, Art of the
Possible, Hackathons, QUBE RABBIT model
Training: Leadership, innovation, user centred design
e) Co-create
development
prototypes
f) Identify
partners/
methods to
develop
g) Identify /
recruit skills &
resources
h) Develop
product in
collaboration
Methods: e.g. Open innovation, Civtec, QUBE, PI sprints
Training: Design, Agile, Change types, leadership, change management
i) Business
case
j)Procurement
k)
Engagement
l) Scale up
Methods: e.g. Innovation cluster, HIAP, Agile, QUBE
Training: Agile, Change types, Leadership, change management
Step 1
Step 2
Step 3
Change Management – Identifying the right type of change
Before starting a new change project you should first determine the type of change it is. This will help you to understand the best methods to use when managing
change as not all project management tools are suited to all types of change
You should want to think about the different types of leadership needed to manage this change and also ho the team might be feeling in relation to the change as
we all have different preferences on our preferred change types. Someone who enjoys clarity on all aspects for example would not enjoy leading a foggy project
Movie project: We know how but don’t know what. We may have a
standard process for doing something but the outcome may change
or be unpredictable (imagine clinical situations) and we need to
have good process and review mechanisms in place to monitor the
what as it emerges
Fog: We don’t know what to do or
how to do it but we know we can’t
stay where we are. This might be a
typical innovation project. We want
to take small steps, quick actions and
assess the next step Planning 2 years
ahead for a foggy project is pointless.
Aligning and collaborating around the
short term actions will move us as a
group much more effectively and
quickly.
Quest: We know what to do (seek out the holy grail) but don’t know
HOW to do it (so we might send our knights out on a 3 month
expedition with a limited budget, bring them back, find out what
they learned, re-plan and then send them out again). Agile
methods can work well for these projects, working on one user
story at a time
Paint by numbers: We know what to
do and how to do it. PRINCE2
methodology works well for this, we
can scope it out early and roughly
know what to expect as the project
progresses
Know What
Know How
Don’t Know How
Don’t Know What
Types of Change
Ref: Prof Eddie Obeng and Pentacle the VBS
Lego Serious Play for Design Thinking
What is Design Thinking?
Design Thinking (DT) is a discipline for creative problem
solving, encouraging organizations to create human-centered
products, services, and internal processes, therefore a key
process for digital transformation.
Adopting a full Design Thinking approach requires quite some
time and numerous iterations. The condensed version of the
DT process is the Design Thinking Sprint
What is a design sprint?
The sprint is a five-day process for answering critical business
questions through design, prototyping, and testing ideas with customers.
Developed at Google Ventures, it’s a “greatest hits” of business
strategy, innovation, behaviour science, design thinking, and more—
packaged into a battle-tested process that any team can use.
Many of the techniques
used in DT sprints rely
heavily on making people
move and use hands to
pretotype ideas into
tangible objects, with an
underlying goal of
keeping energy high. Yet,
unless the facilitator is
highly skilled, energy will
be spent without being
converted into a real
outcome.
LSP is also an energy
optimizer because it
preserves energy during
moments of individual
relaxing to invest it when
it really matters, on the
listening and converging
phase.
Converting
energy into
results
In DT empathizing with
your user means
capturing human
experiences and distilling
many stories, emotions
and touch-points into the
single most important
point of view.
LSP is designed to make
abstract concepts
tangible. It is the perfect
remedy for exploring
human needs. It is like a
magnifying glass to help
zoom more clearly on
what customers mean
when using words like
"being comfortable" or
"feeling important" or
"being afraid of", all
topics that surface in
human-centered
approach.
Capturing the
intangible
Sprint participants are
called to switch between
convergent and divergent
modes of thinking
multiple times during the
same sprint, which can
lead to a feeling of
cognitive fatigue, a
feeling that there are too
many post-its, words,
noise.
LSP is a noise canceling
device, as it helps
participants to listen to
each other. It is effective
during customer
interviews, in storytelling
and elevator pitches.
Cognitive
Fatigue
During a condensed
sprint, there is a strong
bias for action, and there
is little time to dwell on
discussion. Time
pressure helps keep the
ball rolling, but it is also a
good excuse to jump
ahead without too much
depth
.
LSP blends speed and
depth; it allows quality
conversation about
multiple elements of the
same complex scenario
without compromising
between the details and
the bigger picture.
Lack of DepthWhy use LEGO Serious
Play?
The traditional Design
Thinking Sprint uses brain-
storming and consensus-
building techniques relying on
words and Post-It notes. But
this technique often produces
inconsistent results and has
been criticized as an
oversimplified version of a
complex process. Through
incorporating The LEGO
SERIOUS PLAY methodology
(LSP) in Sprint design
overcomes four major
challenges facing traditional
Design Thinking Sprint
workshops:
www.rasmusssenconsulting.dk.
http://r20.rs6.net/tn.jsp?f=001oneehRvMXjE3UPBA_i-xTHraPNXHm97ZbqcvCH4wkUQuzm7Krq5SGOVHP-NWCtjxxmF-UwHoHhKHNIf9PnOG5-D4myxCBKoi6BM4h-ZVzkzU8Zs6_s_SDYaDYFtSmyiSS40ErR-BxUHx2AodzZTWpJQQZNwMByuOioLdTM4otzwKg9-zT2lBYQ==&c=lcdWRPUzJkrqrK4KN_ihZY2cOLIRgs1eBmIWVH3j-D-NkeBvwoUxlg==&ch=XdEoJPGQRZbu5gM3NVT5ARVu2z27bZAp81o1C1CaFJFpNHdC_D-6SA==
