Innovation Strategies How to inspire effective teams · EMS Level 2 Management system approach (e.g., ISO 14001) Defined processes and records Spreads out “tribal knowledge” of

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©2006 Excel Partnership Inc.All Rights Reserved 05/2006Summit Team Effectiveness Handout.ppt Page 1

Presented by: Diana BaldiSenior Consultant

Innovation Strategies

How to inspire effective teams

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Personal Background

Creative Problem Solving Children’s Program● 10th year as coach

Bringing to corporate world to focus on innovation● Partnership with non-profit organization

Passionate about the future● Integrated systems—Simplify the complexity● Demonstrating the thought-to-be-impossible to be possible

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Session Objective

Interactive fun leading to insights that

foster innovation through more effective teams

match creative problem solving preferences of team members to type of problem

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Agenda

Set the Stage—why innovation

Creative Problem Solving Organizations

Tools

● Assessment of Style: VIEW

● Thinking Tools

Hands-on Instant Challenge

Wrap Up

Questions

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Key Business Issues

Costs are escalatingCustomers/shareholders are expecting ‘more’

“Status Quo’ just isn’t cutting it any moreNeed new ways to improve and faster

P2 ideas can limit to incremental change

Environmental still seen as “separate”Even within integrated systems

Need innovation to truly support Triple Bottom Line

Need thinking beyond our fence-linesMeaningful engagement with wider stakeholders

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EMS Maturity Levels

Management System Improvements

Fire Fighting

Defined but not embraced

Return on Investment

The Sky’s the Limit

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EMS Level 1

Environmental responsibilities isolated or not definedSporadic noncompliance● Penalty costs● Remediation costs

Added Costs $$● Expensive add-on controls● Spill and accident clean-up● Inefficiency costs● High insurance● Environmental viewed as loss center

Low or negative public image

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EMS Level 2

Management system approach (e.g., ISO 14001)

Defined processes and records● Spreads out “tribal knowledge” of environmental staff ● Improved environmental awareness

Compliance improvement likely● Fewer spills, accidents, NOVs

Can be seen as not value-added● Costs of maintaining documentation● Following procedures can be seen as “extra work”

Aspects assessed as inputs & outputsFocus on core business and direct impacts

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EMS Level 3

Wide environmental participation in organization● Improved morale

Environmental performance evaluation (e.g. metrics)Financial Gains● Decreased production waste, spills & incidents● More efficient resource & energy use: $$ saved● Lower insurance premiums

Improved public image● Public reporting● Improved regulator relationships and community support

Going beyond regulatory compliance mandates● EPA Performance Track

Extend influence to suppliers

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EMS Level 4

Innovation● Integration with multiple stakeholders in win: win: win: win● Integrated System Design, ZERI Principles & Goals● Beyond core business and suppliers: OPTIMIZE system● Antipoetic synergy & unexpected benefits:

−Value-added products−Competing based on quality and cost− Sustainability

● Aspects assessed as input output input output …● Life cycle assessment/Product Cascading/cradle 2 cradle 2…● Example: Manufacturing/ Separation Technologies at

ambient temperature/pressure with 5 Kingdoms of Nature

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EMS Level 4

High company, society, and personal morale/ pride● Economic Productivity with Job Growth

− Poverty Alleviation and Social Equity● Conflict resolution● Reduction of tensions over resources● Excellent relations with local & global communities● Triple bottom line ($$, social, environmental)● Recognized as good share value and solid investment

Positive contribution toward…● Ethical, spiritual & physical health● Co-Evolution all five kingdoms of nature● Regeneration of the environment

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LevelQuality Environmental Health and

Safety

Baldrige Framework for

Excellence

Quality control,

customer upsets

Sporadic compliance, releases to

environment

Injuries, illness and accidents

Ad hoc—“hope”

Management systems(ISO 9001)

Management systems(ISO 14001)

Management systems

(OHSAS 18001)

Basic—systematically

deployed

Lean, JIT, Six Sigma

Beyond Compliance

(EPA Performance Track)

OSHA Voluntary Protection

Program (VPP)

Overall—aligned

Baldrige—fully engaged

ZERI Principles

? Multiple—integrated

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How Maturity of Systems “feel”

Ad hoc —lots of variability in the process since persons may not know or follow defined process, so you feel pulled in different directions

Fully deployed —every person reliably follows the defined processes, so you can start to troubleshoot problems based on process indicators

Aligned —various processes are focused on common goals, so different programs feel supportive even though they are separate initiatives

Integrated —every requirement and performance goal is coordinated so systems feel natural and not burdensome----results are motivating; focus on priorities is clear

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SAI-Global / DIcor® Partnership

Roots in Business

Improvement

Roots in Business

Improvement

Roots in Creative

Problem Solving

Roots in Creative

Problem Solving

Innovating with Others

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What is Destination ImagiNation®?

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Destination ImagiNation® is…

TheThe world’s largest ‘non-profit’ creative problem-solving, process--oriented, International Program for kids Offered in 49 states and 42countries/provinces12 million+ kids/1 million+

coaches have participated

350 Annual Destination ImagiNation® TournamentsMore than 60,000 volunteers and officials!An annual Global Finals which draws over 18,000 participants, officials and support personnel!

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Destination ImagiNation, Inc. Goals:

Foster creative and critical thinking

Learn and apply Creative Problem Solving methods

and tools

Develop teamwork, collaboration, presentation and

leadership skills

Nurture research and inquiry skills, involving both

creative exploration and attention to detail

Learn to take informed risks

‘Turn kids into world class Innovators’

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PERSPECTIVES ON CREATIVE PEOPLE

LEVEL – How creative am I?

STYLE – How am I creative?

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What If:you could become world class

Innovators…

and improve problem solving meeting productivity by 25%...

all in one day????

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What If:you could become world class

Innovators…

and improve problem solving meeting productivity by 25%...

all in one day????

Scientific Formation of

Problem Solving/

Innovation Teams

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How are problem solving teams formed?

• From the Org’ chart?• Geographically?• Based on history/track

record?• Related skill/expertise?• Time availability?• Their problem to fix?

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An Assessment of Problem Solving Style

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VIEW DEVELOPERS

Dr. Ed SelbyCenter for Creative

Learning, Inc.

Dr. Don TreffingerCenter for Creative

Learning, Inc.

Dr. Scott G. IsaksenCreative Problem

Solving Group, Inc.

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PURPOSE OF VIEW

To help assess your problem solving ‘style’..

In order to better understand, develop, and promote your creative strengths…

So that you can use these strengths, and appreciate the preferences of others…

When managing change and solving problems.

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INFLUENCES ON CREATIVE BEHAVIOR AND PROBLEM SOLVING

Task Ability

Creative Behavior and Problem SolvingCreative Behavior and Problem Solving

Environment Style

Motives Skills Others

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UNDERSTANDING & APPRECIATING STYLE HELPS INDIVIDUALS TO:

Better recognize and understand their personal strengths and limitations

See patterns in the kinds of challenges or opportunities on which they chose to work, and the types of tools they prefer to use

Modify their communication approach to collaborate more effectively with others

Look beyond one’s own individual tendencies, and ‘value/leverage’ those differences

Adapted from: Isaksen, Dorval, and Treffinger (2000).

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UNDERSTANDING & APPRECIATING STYLE HELPS A TEAM TO:

• Know and understand each other better

• Identify possible group ‘blind spots’, as well as

‘strengths’

• Form improved problem solving teams, and

ultimately improve the outcomes


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UNDERSTANDING & APPRECIATING STYLE HELPS AN ORGANIZATION TO:

Discover how well its human resources/capital match its mission, vision, or purpose

Help improve the mix

Strengthen the effectiveness of internal and external communication

Be more ‘scientific’ about problem solving.


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THE VIEW ASSESSMENT

34 Item; 1-7 pointsemantic differential scale

Paper or Web-based Version10-15 minutes working time

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Learning StyleStructure, authority, physiology, and environment impact individuals’ problem solving behavior to varying degrees.

Cognitive StyleIndividuals attend to, encode, organize, process, and apply information differently.

Psychological TypeIndividuals differ in the ways they interact with others when processing information and in their primary basis for making decisions.

VIEW INCORPORATES:

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WHAT DOES VIEW ASSESS?

Orientation to Change

DeveloperExplorer

Ways of Deciding

Person Task

Manner of Processing

External Internal

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BENEFITS: ORIENTATION TO CHANGE

• Supply departures from tradition

• Provide radically different options to consider

• Take an unpredictable approach, providing new ways of doing things

• Help others understand the big picture

• Ask “why”• Engage in fundamentally new

opportunities

Explorers are more likely to: Developers are more likely to:

• Supply stability, order, and continuity

• Help make options more workable and understandable

• Take a step-by-step approach, making their work easier to understand, carry out, and share

• Provide precision, accuracy, and thoroughness in options and plans

• Ask “how”? • Provide a safe base for riskier

operations

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Instant ChallengeInstant Challenge

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GeneratingMany, Varied, andUnusual Options

Focusingby Identifying a Promising

Direction or Theme

The “Heartbeat” ofCreative Problem Solving

© 2003, Center for Creative Learning

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Thinking ToolsThinking Tools

Tools for Generating

BrainstormingAttribute ListingMorphologicalMatrix

Force-FittingSCAMPER

Tools for Focusing

Hits and Hot SpotsALoUPaired Comparison

AnalysisSequencing: SMLEvaluation Matrix

Notes


© 2002, Scott Isaksen, K. Brian Dorval, & Donald J. Treffinger. Reproduced By Permission

CHARACTERISTICS OF:

MORE EXPLORATORY OPTIONS MORE DEVELOPMENTAL OPTIONS• Provide fundamental changes or

radical breakthroughs

• Create the need for new structures and systems

• Disrupt systems; take longer to implement

• Provide incremental improvements or modifications

• Improve the existing structures and systems

• Fit within systems; quick to implement

Morphological Matrix

CHOOSING TOOLS FOR GENERATINGCHOOSING TOOLS FOR GENERATING

Ask Why? or Why Else? Ask How? or How Else?

TYPE OF OPTIONS NEEDEDTYPE OF OPTIONS NEEDED

USE TOOLS LIKE:Brainstorming with Post It® Notes

SCAMPERForce-Fitting• Attribute Listing

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Clustering

Sequencing S-M-L

Evaluation Matrix

Selecting Hits

WHEN YOU NEED TO:

QUANTITY OF OPTIONSQUANTITY OF OPTIONS

USE TOOLS LIKE:

ORGANIZE EVALUATE ANALYZE PRIORITIZE DEVELOP

Large Numbers Moderate Numbers Small Numbers

PairedComparison

AnalysisALoU

CHOOSING TOOLS FOR FOCUSINGCHOOSING TOOLS FOR FOCUSING

© 2002, Scott Isaksen, K. Brian Dorval, & Donald J. Treffinger. Reproduced By Permission

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Summary

Insights into your “style” enables confidence to contribute in your most productive manner ● Also enables higher level of respect of team member

contributions

Insights into “style” of others enables focused selection of team members to ● enhance creativity● avoid blind spots and ● removes common barriers in teamwork

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Summary (cont’d)

Alignment/balance of type of challenge and “style” of team members greatly enhances effectiveness and productivity of team● Innovation vs. enhancement

Use of “thinking tools” fosters practice and enhances effectiveness

We are all highly creative……bring out the best in yourself and others through creative problem solving

Working with multiple problems in creative way opens up new and varied possibilities

Notes


Diverse Needs; Common Problems?

Organization

Community

Regulators

Environment

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Diverse Needs; Common Problems?

Organization

Community

Regulators

Environment

innovationWhy are we so obsessed by

tackling one issue at the time, when

the system solutions require

you to link numerous problems and provide flexible

and adaptive solutions that can evolve over time?

Gunter Pauli

www.ZERI.org

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Innovative Solutions

Gaviotas—regenerating rainforest in Columbia where desert savannah reigned for centuries

“The power of the Las Gaviotas pilot project, which completed 8,000 HA in 1998, is that it rewrote the science of forestry. It also redrafted the framework for social development.” www.zeri.org

Pure drinking water for sale to help fund next 6.3 MM HA of savannah

Carbon Units, anyone?

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Recent Feedback

“Relevant, practical, easy to use/understand…high

energy, fast moving”

“You learn/absorb more when you are having fun”

“World class training, plus glad to help the kids”

“Applies to everyone, regardless of job, age,

education background or industry”

“Measurably improves our Innovation skills”

“America’s innovation secret weapon”

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Value to American Industry

‘Tangible’ Innovation approach

Proven track record/references/benefits

Hands-on, applied learning

Quick study

Easy to understand/use (intuitive)

Measurable benefits

Applies to everyone

Kid’s non-profit partnership unique

FUN!!!

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Questions?

Thank You for Attending“Innovation Strategies

How to inspire effective teams”

If you have any additional questions, please contact SAI Global-Excel Partnership, Inc.

[email protected]

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Innovation Strategies How to inspire effective teams · EMS Level 2 Management system approach (e.g., ISO 14001) Defined processes and records Spreads out “tribal knowledge” of