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Innovation Part 2: Innovation in Action
By: Tom Gorman
77 Designing & Testing
88 Rolling out New Products
77 Designing & Testing
INNOVATION is the physical form of an idea.
DESIGN is the determination of how it will look, feel, and work.
DESIGN affects cost, materials, safety, manufactrability, storage, distribution and delivery.
DESIGN = underlying plan for structure and function.
The Snot Spot®
www.snotspotgear.com/product.html
Design Example:
The Puzzle Alarm wakes you up by firing four puzzle pieces up in the air, then it is your mission to get the pieces and put them back in the alarm clock or it won’t turn off until then. Price:$52[via Gizmodo]
Design Example:
Holofiber® is embedded with microscopic mineral crystals that harness certain wavelengths of light as well as the body's radiant energy and redirect them into the body. This relaxes the capillaries in the skin, increasing blood flow and oxygen delivery to the tissues
EcoSpun fiber - made from 100% post consumer recycled plastic bottles. Recycling saves energy, reduces oil consumption and waste in our landfills.
Two new fibers combined
Design Example:
Strain-Reducing Wheeled-Leverage Snow Shovel
scoops snow and allows you to throw it into piles as high as 4', greatly reducing strain on your back.
can be adjusted for various body heights and snow levels
Item 72777 .............$119.95
SOLD OUTDue to the popularity of this item.
77 Designing & Testing
Customers’ expectations & desiresCost of materials, assembly, packaging, transportation & storage, & installationDurability, maintenance, repair, parts availablility, technical service skillCustomization factors
Getting Design Right:
77 Designing & Testing
It does what it is supposed to do and performs to expectations
It is safe & easy to use Has the parts needed to perform its function;
no more / no less Form follows function. Aesthetics still count
FUNCTIONALITY
Design Example:
Cell towers needed to maintain your cell phone signal are polluting our landscape.
Ericsson has started creating designs for cell phone towers that aren’t nearly as ugly as some the ones we are accustomed to seeing.
77 Testing
Product TestingProduct Testing determines how well the product or service works for the customer
Test design, usage, instructions, quality, performance, durability.
77 Product TestingProduct Testing
Know what you want to test. Develop ways to measure those thing,capture information
For B2B products & services, test for compatibility with current operations and client customization
If products are complex, guage instructions, training & support needed.
Note features users like/dislike Note misuse & danger
77 MARKET TestingTesting
Market testing is used for assessing buying behavior
Best used to assess - PRICING DECISIONS & SALES FORECASTS (Purchase Volume estimation & Price Sensitivity)
Cost and skills needed for statistically significant samples just isn’t practical for many products.
PRICING DECISIONS & SALES FORECASTS
88 Rolling out New Products
the actions necessary to produce at a larger volume, plan and execute marketing, hire & train sales and support
personnel, select distribution channels, and prepare to sell and support the
product.
PRODUCT LAUNCH: Go to Market Strategy
88 Rolling out New Products
PRODUCT LAUNCH: Go to Market Strategy
Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers (1991, revised 1999), is a marketing book by Geoffrey A. Moore
Emphasize Early Adopters
88 Rolling out New Products
Product Price Packaging Place Promotion.
Attend to the 5 “Ps” of Marketing
88 Rolling out New Products
Find first buyers (innovators & early adopters)
Consumers: target demographics –
Socio-economic characteristics B2B: rapidly growing or established
companies with excellent reputations
Value Proposition – Unique Selling Proposition Why the customer should buy the product Distinguishing or unique benefits of the product or
service Competitive advantages and high performance
8 8 Rolling out New Products
Example from Outsourcing IT Serviceshttp://glowtouch.org/proposition.html
88 Rolling out New Products
.
Tackle SALES CHALLENGES
Find the right retailers, wholesaler, OEM (original equipment mfgs.) and other middlemen to help bring product to customer
http://ww2.nscc.edu/gerth_d/MKT2220000/Lecture_Notes/unit13.htm