VICWATER 2013 ANNUAL CONFERENCEThursday 12 – Friday 13 September, 2013

The Langham Melbourne – One Southgate Avenue, Southbank

“Innovation, Co-operation and Sustainability”

‘Reframing the Future, Unlocking our Potential’

Our SpOnSOrS:

WELCOME

This Conference attracts delegates from the most senior levels of the nineteen Victorian water corporations. Together with leaders from Victorian Government departments, regulators and other state and national key water industry stakeholders.

“Reframing the Future, Unlocking our Potential” is the theme for this year’s Conference. The ways in which water corporations provide products and services is coming under increasing pressure as social, political, economic and technological systems become more dynamic and influence customers’ expectations.

Distinguished presenters will explore how water corporations can reframe the future by planning, adapt-ing and innovating to meet these challenges and mechanisms to unlock our potential in the ever changing business environment that they operate in.

The Victorian water industry has a proven track record of working together to ensure strong customer, community and environmental outcomes are delivered. The opportunity now exists for the industry to take a fresh look at how it can continue to provide relevant services into the future.

VicWater believes that the 2013 VicWater Conference program will inspire and challenge you to consider the future possibilities for your organisation, as well as, ways that your organisations resources can be used to realise these opportunities.

The conference dinner, welcome drinks and session breaks throughout each day will provide delegates with the opportunity to network with colleagues and industry representatives. Allowing sufficient space for establishing new contacts, strengthening existing networks and exchanging of ideas which are all critical components of the Conference’s ongoing success.

We look forward to welcoming you to what we believe will be an outstanding Conference.

On behalf of the Victorian Water Industry Association and its Board of Management it is our pleasure to invite you to the 2013 VicWater Annual Conference.

Mark Lawlor Tony Wright Chair Chief Executive Officer

Pre-Conference Welcome Wednesday, 11 September 2013

7.00pm Pre Dinner Drinks: Alto Room

7.30pm Informal Welcome Dinner: Alto Room

Thursday, 12 September 2013

9.00am Registration

9.30am Welcome address Mark Lawlor Chair, VicWater

9.40am Opening Address Michael Waller Chief Executive Officer, Office of Living Victoria

10.10am Keynote Address Domenic Thurbon Chief Creative Officer and Co-Founder ChangeLabs

11.10am Morning Tea – Trade Display Area

11.40am Panel Session Michael Waller Facilitated by Tony Wright Chief Executive Officer, Office of Living Victoria

Ron Ben-David Chair, Essential Services Commission

David Webster Deputy Secretary Commercial, Department of Treasury and Finance

Cynthia Gebert Energy and Water Ombudsman (Victoria)

12:40pm Scenario Planning Phil Anstis Strategic Planner, Central Highlands Water

1.10pm Lunch – Trade Display Area Sponsored by:

2.10pm The Invisible Water Corporation: Peter Prevos Moving from Asset Performance PhD Candidate, La Trobe University to Customer Experience Manager Land Development, Coliban Water

2.40pm Reframing the Future of Gavin Hanlon Northern Victoria Irrigation Managing Director, Goulburn-Murray Water

3.10pm Sustainability Award project Jamie Ewert ‘My Liveable City’ Melbourne Water & CRC for Water Sensitive Cities

3.40pm Afternoon Tea – Trade Display Area

VICWATER 2013 CONFERENCE PROGRAM‘Reframing the Future, Unlocking our Potential’

Thursday, 12 September: continued...

4.00pm VicWater Annual General Meeting VicWater Council Delegates are asked to attend the VicWater Annual General Meeting. All other delegates are invited to observe.

7.00pm Pre Dinner Drinks – Trade Display Area

7.30pm Annual Conference Dinner (Dress Smart Casual) Dinner Sponsored by: Adam Elliot will be the speaker at the dinner

Friday, 13 September 2013

9.00am To PPP or not to PPP Jeff Rigby Managing Director, Coliban Water

Neville Pearce Chief Operations Officer - General Manager Service Delivery and Infrastructure, Coliban Water

9.30am What would the Water Industry Bryan Lukas Look like if Richard Branson ran it? Professor of Marketing, University of Melbourne

10.20am Morning Tea – Trade Display Area

10.50am Managing Risk in Innovation Projects Dr David Hillson The Risk Doctor

11.50am Organisational Resilience Keith Davis Project Manager – Strategy and Sustainability Wannon Water

12.20pm Improving Productivity through A TechnologyOne Customer Performance Reporting

12:35pm Conference Close Mark Lawlor Chair, VicWater

12.45pm Lunch – Trade Display Area

‘Reframing the Future, Unlocking our Potential’

GuEST SPEAkErS

Domenic Thurbon Dominic Thurbon is Chief Creative Officer and Co-Founder of international behaviour change organisation ChangeLabs, a world top-10 speaker, and for some years was Head of Research for global generational trends and business strategy consultancy Peter Sheahan Pty Ltd. In his role as Chief Creative Officer of Change Labs, Dominic works with partner organisations to address important social issues in areas such as health, education and skills shortages. He is currently focusing on projects to do with helping companies embrace the potential of Web 2.0 and adopt to new technologies.

Dinner Entertainer – Adam Elliot Academy Award ® winner Adam Elliot, is one of the worlds most celebrated and critically acclaimed independent filmmakers. Adam writes, directs and animates. His five animated films have been viewed by millions of people and have participated in over five-hundred film festivals. His films include Uncle, Cousin, Brother, Harvie Krumpet and Mary and Max. Adam is a naturally gifted and entertaining communicator who will share his life story of hard work, persistence, patience and determination which led to him to win an Academy Award, eclipsing the work of Hollywood giants, Disney, Pixar and the Fox Studios. His universal and very funny story is not only thoroughly entertaining but incredibly inspiring and motivating.

Bryan Lukas Bryan Lukas is Professor of Marketing and head of the marketing discipline in the Faculty of Business and Economics at the University of Melbourne. He is the University’s most senior marketing academic and one of Australia’s leading marketing experts. He is accredited as a Certified Practicing Marketer (CPM) by the Australian Marketing Institute. Bryan is an experienced executive educator and consultant. His expertise has been relied on numerous times in marketing-related litigation.Bryan holds several academic awards, including three Best Paper awards from the American Marketing Association and two Best Paper awards from the Australian and New Zealand Marketing Association. He has also co-authored three textbooks with the international educational publishers Cengage, John Wiley & Sons and McGraw-Hill. Bryan is an editorial board member of the Journal of Marketing, Journal of the Academy of

Marketing Science and Journal of Business Research, which are among the Marketing disciplineýs leading peer-reviewed academic journals. He is also a member of the editorial advisory board of the Asia Pacific Journal of Marketing and Logistics.

David Hillson Dr David Hillson is The Risk Doctor. As an international risk consultant, David is recognised as a leading thinker and expert practitioner in risk management. He consults, writes and speaks widely on the topic and he has made several innovative contributions to the field. David’s motto is “Understand profoundly so you can explain simply”, ensuring that his work represents both sound thinking and practical application. David’s contributions to the risk discipline over many years have been recognised by a range of awards, including “Risk Personality of the Year” in 2010-11. He received both the PMI Fellow award, the PMI Eric Jennet PM Excellence Award and the PMI Distinguished Contribution Award from the Project Management Institute (PMI®) for his work in developing risk management. He is also an Honorary Fellow of the UK Association for Project Management (APM), where he has contributed to the risk discipline over many years.David Hillson is an active Fellow of the Institute of Risk Management (IRM), and he was elected a Fellow of the Royal Society of Arts (RSA) to contribute to its Risk Commission. He is also a Chartered Fellow of the Chartered Management Institute (CMI) and a Member of the Institute of Directors (IOD).

Michael Waller Mr Waller has worked extensively in both public and private sectors. He is currently the Chief Executive Officer of the Office of Living Victoria and Chairman of Basslink Ltd. In 2011 he chaired the Living Victoria Ministerial Advisory Council, which recommended transformational reforms to Victoria’s urban water planning and management. He was previously a board member of EPA Victoria (2009-2012), Chair of Sustainability Victoria (2008-2011), a member of the Victorian Earth Resources Development Council (2006-2011) and a Chair of the Business Council of Australia’s Taskforce on Climate Change (1999 -2001). Mr Waller founded and was a co-director of Heuris Partners (2001-2011), a consultancy specialising in the resources and energy industries, as well as Chief Economist for BHP Billiton. Before joining BHP Billiton,

Mr Waller held senior positions in the Australian Federal Government and was instrumental in delivering the National Competition Policy under the Hawke and Keating Governments. Prior to coming to Australia, Mr Waller worked at senior levels in the UK Treasury.

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