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Innovate to bring
therapies to patients
that significantly
improve their lifes
OUR PURPOSE
To be the premier
innovative
pharmaceutical
company
OUR MISSION
OUR VALUES
Customer focus Community
Respect for people
Performance Collaboration
Leadership
Integrity Quality
Innovation
WHO WE ARE WORLDWIDE (2012)
colleagues revenues (WBB, PCH e PAH)
US$ 59 BILLION
7
Research & Development centers (5 in USA, 1 in UK
and 1 in Japan)
investments in R&D manufacturing sites R&D partner institutions
US$ 7 BILLION
58 78
discovery projects in 5 disease areas
countries in which Pfizer sells products
260
150 90 THOUSAND
Last update: March/2013
WHO WE ARE IN BRAZIL (2012)
colleagues revenues (WBB, PCH e PAH)
R$ 4,6 BILLION*
3,200 3
manufacturing sites (Guarulhos, Itapevi e
Campinas)
exportation to 80 countries
R$ 145 MILLION
discovery projects, involving 2,000
patients
investments in manufacturing sites
US$ 15 MILLION
46 TOP PRODUCTS
WBB
Enbrel, Zyvox, Sutent, Liptor, Vfend, Geodon,
Lyrica, Tazocin, Celebrex e Pristiq
Centrum, Advil, Caltrate, Magnésia e Clusivol
Dectomax, Vivax, Linco Spectin, Vanguard e TLMA
TOP PRODUCTS PCH and PAH
*Source: IMS (PMB e NRA), Sindan e exportation
Last update: March/2013
The way we work is evolving…
What we do…
How we do it…
Where we do it…
And what Global Operations is doing about?
• Promotes teamwork, collaboration and diverse work styles
• Encourages interaction, open discussion and debate
• Manages change and increases agility
• Supports results-oriented performance by increased productivity
• Spaces assigned to groups, not workstations to individuals
Pfizer’s goal is to provide colleagues a flexible workplace in
which they can perform to the best of their ability.
Alternative Workplace Solutions (AWS) is a workplace designed to
provide alternative choices in WHERE and HOW colleagues work.
iSpace as Pfizer’s alternative workplace model
APAC first
What is iSpace?
Methodology Provides places for
Concentrated work and for Collaboration
The workplace is arranged to create the types of communication patterns
that produce innovation and colleague engagement
Focused on user behaviors
Collaboration happens in the open plan (buz zones) and other shared
spaces
Focused on businesses need to innovate Choices in workplaces settings for all colleagues
Focus
Social
Collaboration
Learn
Workplace Impact • Promotes team productivity
• Fosters Innovation
• Increases colleague engagement
• Agile, adaptable space • More cost effective than traditional Workplace designs
• Less carbon emissions per employee
iSpace
iSpace
iSpace
Pfizer Brazil
Background…
Jan09
- Pfizer acquires Wyeth
- Three sites
880 Headcount (HC)
Oct09
- One Pfizer
- New space required
Oct10
- New space found (B10)
11.700 sqm / 880 HC
- Projects started
- Preparing to sell Dumas
Oct11
- AH spin off decision
- Not move AH: 100 HC
- New solution required
- Decision to return B10
Mar12
-B10 exit
- Impact of other options
- Dumas site retrofit start with
iSpace concept
- Rent new space
1.100 sqm / 130 HC as annex
- Change Management
Mar13
- Dumas opening
- iSpace fully implemented
6.600 sqm
Direct results from iSpace strategy:
B10 one site
11.700 sqm
880 headcount
100% assigned workstations
B11 site (AH)
900 sqm
100 HC / 100 WS
Assigned workstations
CENU site (annex)
1.100 sqm
130 HC / 108 WS
iSpace concept
Non assigned WS
DUMAS site
6.600 sqm
650 HC / 535 WS
iSpace concept
Non assigned WS
26% area reduction
30% decrease in capital allocation
35% operation expenses savings
Main requirements for mobility success:
16% of total budget invested in technology
improved wireless network
increased the number of notebooks
VoIP investment
new softphone licenses
video conferencing
Collaboration and mobility results…
Before iSpace (Dec 2012)
• High silos / work groups with Low interdisciplinary
communications across BU’s
• 88% of individual focused spaces
• 12% of collaborative shared spaces
After iSpace (Mar 2013)
• Increased communication across all work groups
• 8% of individual focused spaces
• 92% of collaborative shared spaces
To measure the effect of the new workplace model, colleagues were asked to indicate how often they talked to each other
for work or social.
savings in the order of US$240K in
time loss annually
potential productivity gains of 1.2%
85% of satisfaction with the workplace
Indirect results of iSpace project
Interaction
14.7% increase in
collaboration and
interaction.
1% decrease in the loss
of time trying to find the
people needed to work
with
after
before
Mobility
7.8% increase in
campus mobility
14% reduction in time
loss trying to find a place
to meet
after
before
Communication,
privacy and noise
22% increase in
communication
5% reduction of time
loss due to distractions =
12 hours of productive
work gained back to
employees daily
after
before
Visible
Pfizer Culture
Image and identity
index scores improved
18%
The perception of
attraction, retention
and engagement index
improved 14%
after
before
Leadership
support is
crucial to drive
acceptance
and model
behaviors
1 Involve change
management
early in the
project and
engage people
and speed up
adoption
2 Adapt solutions
to local culture
to reduce
resistance to
change
3 Mobility highly
influences
across group
connectivity
and interaction
4
Lessons Learned
A sound
technology
strategy is key
for the success
of alternative
work and
mobility
implementation
5
Fix our
innovative core
and generate
medicines that
profoundly
impact health
Make the right
capital allocation
decisions that
maximize value
and enhance
shareholder
returns
Earn greater
respect from
society
Create an
ownership
culture
1 2 3 4
Company Imperatives “Differentiating ourselves from the competition
will come down to the culture we foster at Pfizer.”
Ian Read
http://www2.epfizer.com.br/inauguracaoprediodumas/video.wmv
Seeing is Believing
Backup
Dumas workplace transformation:Measuring the Effects of Pfizer’s New Workplace Model on Colleague communication Patterns
To measure the effect of the new workplace model, colleagues were asked to indicate how often they talked to each other
for work or social.
Network Measures Decber
2012
March
2013
Density: overall measure of network
connectedness (% of relationships)
19% 21% Higher Density is better
Cohesion: average number of steps required
to reach any other person in the network
2.1 1.8 Lower cohesion is better
Centrality: average number of relationships
per person in network
18 20 Higher centrality is better
Colleague communication patterns BEFORE workplace
transformation to AWS ispace Colleague communication patterns AFTER
workplace transformation to AWS ispace
Key Observations
• High silos / work groups
with Low interdisciplinary
communications across
BU’s
• Medical: main connector
between BU’s / acting as
as a gatekeeper.
Key Observations
• Increased communication
across all work groups
• Medical continues to be
central connectors.
• Increased interdisciplinary
communications across BU’s