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InfoToday 2002. Stephen Marvin West Chester University [email protected] Reference Coordinator VID Coordinator. Virtual Reference Building Block. You send web pages. You Chat here. They Chat there. Special Administrative Functions. How will your Customers Benefit?. - PowerPoint PPT Presentation
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InfoToday 2002
Stephen Marvin
West Chester University
Reference Coordinator
VID Coordinator
Virtual Reference Building Block
• You send web pages
You Chat here
They Chat thereSpecial
Administrative Functions
Virtual Reference Building Block
• You send webpages
You Chat here
They Chat thereSpecial
AdministrativeFunctions
Virtual Reference Building Block
• You send webpages
You Chat here
They Chat thereSpecial
AdministrativeFunctions
How will your Customers Benefit?
• NO CHANGE TO WHAT WE ALREADY DO!!
• Place to find more Information
• Place to Transfer Ideas
• Place for further Reflection
• Gain in Confidence
• Expand Potential
• Increase Knowledge Skills
• Empowerment in a tailored learning environment
Future of Libraries(Academic)
is in Teaching
Information Fluency
How will your Customer Benefit?
• Find sources
• that are current, accurate and unbiased
• and incorporates into their own research
• and identifies trends with personal SWOT team!
• Instructional outcomes
• Damage control
• Encompass behaviors (time) and convenience
• NO CHANGE TO WHAT WE ALREADY DO!!
Team Up!!
C o n s o r t ia l C o o p e r a t io n
W ith in Y o ur S yste mV ir tua l In fo r m a tio n D e sk
Y o u r F a cu lty
W ith in Y o ur R e g io nS ta r t U se r G r o up s
e .g . D o c ute k
W ith in S ub je c t S p e c ia lt ie s
C D R S / L ib r a r y o f C o ng r e ss
O the r U nive r s it ie s o r C o lle g e sIP L , L S S I , C D R S , O C L C
Their Electronic ToolsALA will publish this Fall a Virtual Reference Primer
Statistics
ScriptsAdd Modify, or Delete replies.
SCRIPTS
Includes
* Information you want to provide
* Answers to questions already asked
* Frequently asked Reference questions
(FARQ’s)
Expert Reference Builder
Select from pull-down menu, a sub-category,
Keywords for search, title, and
description.
Select from saved transcript.
Customer would see this.
Expert Reference Builder by a librarian .
Developed in house by Librarian
Modify or Delete!
View whole text.
Selecting a Transcript for an Expert Builder Entry.
Saved for easy retrieval.
New Electronic Tools include:E-Mail ! (AskALibrarian)Instant MessagingPersistent Button (Convey)Roving - monitor user behavior
detects anomalies of useBLOGS - Shared web page to place such things as subject guides, bibliographies, joint publications, comments, etc.
Computers in Libraries in D.C. this year had an excellent description of
BLOGs and their use
New Electronic Tools include:
BLOGS - Shared web page to place such things as subject guides, bibliographies, joint publications, comments, etc.Bots - brief automatic replies to specific questions.Incorporated with system in use (video, sound, knowledge base, logs, scripts, remote control, etc.)
Your ElectronicTools
Library Internet Accessible Catalog
Catalog
Catalog
Resources
Databases
Catalog
Resources
Databases
Groups ofDatabases
Catalog
Resources
Databases
Groups ofDatabases
Fulltext JournalsJstorProject Muse
SerialSolutions, TDNet, WebJournal Cite
Catalog
Resources
Databases
Groups ofDatabases
Fulltext JournalsJstorProject Muse
EjournalsEbooksWebsites
SerialSolutions, TDNet, WebJournal Cite
Internet seen as a Competitor
• Use Internet as a way to enhance your services
• Show off your Inventory (Infostructures)
• Adjust to a different kind of Customer
• This is not your exclusive Presence to Customers
• Enables you to solve more questions in less time
• Virtual services provide additional direct Mediation
• Increase your Market Share!!
Interconnecting resources to the Catalog
Catalog
Resources
Databases
Groups ofDatabases
Fulltext JournalsJstorProject Muse
EjournalsEbooksWebsites
Links
Links
LinksLinks
SerialSolutions, TDNet, WebJournal Cite
Use of Traditional Resource as a Value Added Resource
Catalog
Resources
Databases
Groups ofDatabases
Fulltext JournalsJstorProject Muse
EjournalsEbooksWebsites
Links
Links
LinksLinks
SerialSolutions, TDNet, WebJournal Cite
More Value Added Resources
Catalog
Resources
Databases
Groups ofDatabases
Fulltext JournalsJstorProject Muse
EjournalsEbooksWebsites
Links
Links
LinksLinks
ServicesBook Request
What’s New
Directory
Hours
Library Policies
Interlibrary Loan Request
SerialSolutions, TDNet, WebJournal Cite
Catalog
Resources
Databases
Groups ofDatabases
Fulltext JournalsJstorProject Muse
EjournalsEbooksWebsites
Links
Links
LinksLinks
ServicesBook Request
What’s New
Directory
Hours
Library Policies
Interlibrary Loan Request
Electronic Reserves
SerialSolutions, TDNet, WebJournal Cite
More Value Added Resources
Catalog
Resources
Databases
Groups ofDatabases
Fulltext JournalsJstorProject Muse
EjournalsEbooksWebsites
Links
Links
LinksLinks
ServicesBook Request
What’s New
Directory
Hours
Library Policies
Interlibrary Loan Request
Electronic Reserves
AskALibrarian - Email
SerialSolutions, TDNet, WebJournal Cite
Catalog
Resources
Databases
Groups ofDatabases
Fulltext JournalsJstorProject Muse
EjournalsEbooksWebsites
Links
Links
LinksLinks
ServicesBook Request
What’s New
Directory
Hours
Library Policies
Interlibrary Loan Request
Electronic Reserves
AskALibrarian - Email
PathfindersSerialSolutions, TDNet, WebJournal Cite
Pathfinders - Where to put them?What to put in them?Where to get them?
On the Library Web Site
On the E Reserve for specific Courses
In the Catalog
Catalog
Resources
Databases
Groups ofDatabases
Fulltext JournalsJstorProject Muse
EjournalsEbooks
Web
Links
Links
LinksLinks
ServicesBook Request
What’s New
Directory
Hours
Library Policies
Interlibrary Loan Request
Electronic Reserves
AskALibrarian - Email
Pathfinders
CORC Project
SerialSolutions, TDNet, WebJournal Cite
Catalog
Resources
Databases
Groups ofDatabases
Fulltext JournalsJstorProject Muse
EjournalsEbooksWebsites
Links
Links
LinksLinks
ServicesBook Request
What’s New
Directory
Hours
Library Policies
Interlibrary Loan Request
Electronic Reserves
AskALibrarian - Email
Pathfinders
FARQ’s
SerialSolutions, TDNet, WebJournal Cite
FARQ’s - Frequently Asked Reference Questions
On the Library Web Site
On the E Reserve for specific Courses
On the Virtual Reference ScriptsExample: The correct form for the citation is as follows --Griswold v. Connecticut, 381 U.S. 479 (1965)
This is formatted according to A Uniform System of Citation (informally referred to as the "Bluebook"), which is compiled by the editors of the Columbia Law Review, the Harvard Law Review, the Pennsylvania Law Review and the Yale Law Journal.
Catalog
Resources
Databases
Groups ofDatabases
Fulltext JournalsJstorProject Muse
EjournalsEbooksWebsites
Links
Links
LinksLinks
ServicesBook Request
What’s New
Directory
Hours
Library Policies
Interlibrary Loan Request
Electronic Reserves
AskALibrarian - Email
Pathfinders
FARQ’s Help Guides
SerialSolutions, TDNet, WebJournal Cite
Help Guides(Describe How to use Resources)
On the Library Web Site
On the E Reserve for specific Courses
On the Virtual Reference Scripts
Catalog
Resources
Databases
Groups ofDatabases
Fulltext JournalsJstorProject Muse
EjournalsEbooksWebsites
Links
Links
LinksLinks
ServicesBook Request
What’s New
Directory
Hours
Library Policies
Interlibrary Loan Request
Electronic Reserves
AskALibrarian - Email
Pathfinders
FARQ’s Help Guides
Virtual Real Time Services SerialSolutions, TDNet, WebJournal Cite
Remember How you Started?
Catalog
Emergence on the Internet
Thank You.
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