INFORMATION

TECHNOLOGY

SUPPORT SERVICES

RFP RESPONSE

ABSTRACT The purpose of this document is to serve as the RFP

response for Village of Pinckney

Tyler Samp Technology Solutions Consultant tylersamp@vectortechgroup.com

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 1

Contents 1.0 RFP Organizational Section ..................................................................................................................... 2

1.0.1 Vector Tech Group – Who We Are .................................................................................................. 2

1.1 General Information ........................................................................................................................... 4

1.2/1.3 Understanding / Statement of Interest ........................................................................................ 4

1.4 Personnel ............................................................................................................................................ 5

1.5 Biographies ......................................................................................................................................... 6

1.6 References .......................................................................................................................................... 8

2.0 Scope of Work ......................................................................................................................................... 9

2.1 Service Desk ........................................................................................................................................ 9

2.2 Service Field Technician ...................................................................................................................... 9

2.3 Network Infrastructure Monitoring .................................................................................................... 9

2.4 Network Administration ................................................................................................................... 10

2.5 Microsoft Services and SQL Server Administration .......................................................................... 10

2.6 Back-up As A Service ......................................................................................................................... 11

2.7 Desktop as a Service ......................................................................................................................... 11

2.8 Security and Compliance................................................................................................................... 12

2.9 Professional Services ......................................................................................................................... 13

2.9.1 Print Management ......................................................................................................................... 13

2.9.2 Cloud Hosting ................................................................................................................................. 13

2.9.3 Wireless as a Service ...................................................................................................................... 14

2.9.4 Project Work .................................................................................................................................. 14

2.9.5 Structured Cabling ......................................................................................................................... 14

2.9.6 Additional VCIO Support ................................................................................................................ 14

2.9.7 Information Security Training ........................................................................................................ 14

2.9.8 Office 365 Conversion and Support ............................................................................................... 15

2.9.9 Web Content Development and Hosting ....................................................................................... 15

3.0 Solution Investment .............................................................................................................................. 16

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 2

1.0 RFP Organizational Section

1.0.1 Vector Tech Group – Who We Are

Vector Tech Group, a privately held company, has had its roots in technology management and

consulting for close to 30 years. SPI Innovations in Freeland and Flint was started in 1991 serving the

technology needs of small and medium business, government, schools and non-profits. In 2017, SPI

Innovations merged with the Vector Tech Group out of Holland Michigan and assumed the name Vector

Tech Group. The founder, President and CEO of SPI Innovations, William Loiacano, assumed the same

role for the combined unit and is a principal owner. Jon Novakowski, our Chief Visionary Officer and

Keith Torno, our Chief Operations Officer also serve as principal owners from the Former Vector Tech

Group.

We operate out of three offices in the state of Michigan. Those offices are located in the following

cities:

Vector Tech Group – Freeland 9364 W. Freeland Road Freeland, Mi 48623 Vector Tech Group – Holland 170 Veterans Drive Holland, Mi 49423 Vector Tech Group – Flint 5585 Miller Road Flint, Mi Our core competencies within the technology space are vast and are backed up by a number of the

country’s largest technology providers. Those competencies include the following:

- Service Desk Support - Network Design and Implementation

- Desktop/Laptop Support - Wireless Support

- Structured Cabling - Software Development

- Print Management - Network Monitoring and Management

- Cloud Application Hosting - Data Back-Up and Management

- VCIO Consulting Services - Disaster Recovery and Business Continuity

The partners we use to supply technology services are some of the top providers in the country. They

include:

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 3

Vector Tech Group has been engaged in technology services for Gladwin Government entities for close

to a decade. This relationship gives the village an excellent opportunity to understand our capabilities

with respect to technology services. We have been engaged with Gladwin 911 for almost 10 years

providing desktop hardware and software support. Our technician is on site one day a week at 911 and

has built many deep relationships with the personnel in that office.

In addition to 911 technology support, we also provide Managed Services to the City of Gladwin in much

the same fashion that the Village is requesting via this RFP. Our Service Desk provides support for City

personnel. We support and maintain the cities desktops, provide email services for city employees and

provide data back-up as a service for the city. Many of the same services the Village is requesting are

currently deployed within City of Gladwin government.

Outside of working with Government entities, Vector Tech Group works with a wide field of clients in

industries such as health care, financial, construction, legal, retail, manufacturing and hospitality. This

large breadth of experience across industry verticals gives us many perspectives on how technology can

be applied to an organization. We work with many clients on innovative solutions and bring those ideas

to our client base as a whole.

Vector Tech Group delivers innovative technology solutions to the most critical issues facing today’s

organizations. We build affordable reliability into our clients technology which aids them to be the very

best they can be in todays hyper competitive business environment. Hardware, software, and services

help organizations increase the quality and reliability of their technology, reduce the cost of

deployment, and ensure consistent performance even in the most challenging environments. You are

always one phone call or email away from someone who can help you analyze a challenge and suggest

strategies to move you beyond it.

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 4

1.1 General Information

Supplier: Vector Tech Group, A Privately Held Company 9364 W. Freeland Road Freeland, Mi 48623 Contact: Tyler Samp Phone: 989-412-3088 Email: tylersamp@vectortechgroup.com Contract Contact Point: Tyler Samp _________________________________________________________ Date: ___1/29/2021_________ Authorized Signature – Tyler Samp

1.2/1.3 Understanding / Statement of Interest

It is understanding of Vector Tech Group that the Village of Pinckney wishes to partner with an

experienced technology organization positioned to provide a turnkey Managed Services solution to the

village. We believe that vision of “Turnkey” to mean the provision of the following services on behalf of

the Village:

• Technology Leadership, Visioning at Strategy

• Service Desk

• PC/Laptop/Server Hardware Support, Maintenance, Repair and Refresh

• Firewall

• Network Engineering

• Data Back-Up

• Cyber Security Services

• Business Continuity and Disaster Planning

• Third Party Software Support Including Office 365

• Mobile Device Support

Vector Tech Group has been providing the types of services outlined in the RFP to many of our clients

for almost three decades. We are excited for the opportunity to provide those same services to the

Village and look forward to responding to the requirements of the RFP in full. Vector Tech Group

intends to provide all services internally utilizing our local employees.

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 5

1.4 Personnel

Vector Tech Group has in excess of 55 people ready to serve the village’s needs. VCIO Consulting, Sales

and Account Management, Service Desk, Network Engineering, Structured Cabling, Purchasing and

Project Personnel are within the scope of our resources. We will have lead resources assigned to the

account to support its technology needs backed up by our service desk of professionals ready to

respond when issues arise. Biographies of our lead resources are provided and all of our resources are

background checked through the state police LIEN Criminal History Check Database.

Our service delivery methodology begins with the Technical Sales Consultant. This individual is available

to the village on a continual basis for the purpose of ensuring proper service delivery across all of our

delivery channels. This person will be the main point of contact for the village for all of their technology

needs outside of day to day service calls which are directed to our support organization.

A VCIO is assigned to the account to consult on overall strategy and approach to technology. This

resource also serves as back-up to the Technical Sales Consultant for all other service delivery questions

and is directly responsible for day to day service delivery. The VCIO will meet with village personnel, aid

in the development of technology strategy and projects, ensure project implementations are organized

and delivered via our service delivery department and resolve any issues which may arise.

Our Service Desk is a shared services organization which learns your organization through building

relationships and the documentation provided during the initial on boarding exercises. Our Service Desk

is available from 6am to 6pm Monday through Friday and can be reached via a toll free 800 number, via

an email to the service desk email box or via on online web portal. There is an emergency support

number for after hour emergency support. All support issues are assigned a ticket number when they

are reported and they are tracked through to completion by the service desk.

Our desktop support engineers are experienced personnel who have spent many years working in the

field with our clients. When issues come to them via the service desk, they will track the issues through

support or project tickets to completion via our internal ticketing system. Village personnel will also

have the opportunity to log tickets directly with the desktop engineers while they are on site. The

managed service solution outlined stipulates a number of on site hours each month for our desktop

engineers. This can be adjusted based on village needs.

Our network engineers will work both remotely and onsite on the village’s behalf. In many cases, it is

more efficient to work remotely to resolve a network issue. If something cannot be resolved remotely,

our engineers will come on site. All engineering work is tracked through service or project tickets to

completion.

Vector Tech Group also has a number of resources available for project work as well as other services.

We do not wish to limit our partnership to purely the needs outlined in this RFP. We have a vast array of

resources available to the Village as additional needs arise.

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 6

1.5 Biographies

Tyler Samp – Technology Solutions Consultant

Mr. Samp is a Technology Solutions Consultant who partners with CEO’s and COO’s to help define and

enhance their technology. Tyler has 3 years of experience in the technology field serving the needs of

his clients by providing thought and project leadership over a wide variety of industry verticals. Tyler has

been with us for 6 years as a technician before transitioning to his current role. Tyler is a hands on

consultant who will often times participate in the delivery of project not only through management but

as an active participant in delivering the actual service. By rolling up his sleeves and immersing himself

in the detail where necessary, Tyler is able to ensure the right attention is given to project details and

the client.

Gary Richardson – VCIO and Service Delivery

Mr. Richardson is a CIO with 36 years of technology experience who partners with CEO’s, CFO’s, COO’s

and CIO’s to enhance and grow their technology environment. After consulting in the Manufacturing

space, Gary moved into Financial Services where he spent his time innovating customer service and

delivery technology for local as well as large multi-national financial organizations. Working both

domestically and overseas, Gary was instrumental in creating complex technology shared services

organizations which drove value to the bottom line through the efficient use of technology and

resources. In recent years, Gary has been consulting with a variety of business and government

agencies on the application of technology as well as cyber security best practices.

Dan Gomez – Desktop Engineer

Mr. Gomez has 20 years of experience in the technology industry working directly with clients providing

end user support for desktops and laptops across many industry verticals. Dan is ITIL certified, has an A+

desktop certification and a Bachelor of Science Degree in Computer Science. Dan values working with

people and has extensive experience building relationships and trust with clients.

Rich Swincicki – Desktop Engineer

Mr. Swincicki has 27 years of experience in the technology industry working directly with clients

providing end user support for their desktops, laptops and servers across many industry verticals. Rich

has certifications from Microsoft as a Certified Professional(MCP), Solutions Associate(CSA), Certified IT

Professional Enterprise Desktop Administrator and Certified Technology Specialist. He is also a Novell

CNE and HP ASE. Rich values working with people directly and has extensive experience building

relationships with clients.

Bo Durham – Senior Network engineer

Mr. Durham has 20 years of experience in the technology field as a systems engineer with heavy

experience in Microsoft, CISCO and Juniper environments. Bo has had vast hands on experience in the

design and building of networks including firewalls, switches, wireless controllers and storage

administration. Bo also has government experience working with The Department of Homeland

Security on network design and installation. Bo’s certifications include (JNCIA) Juniper, (CCNA) CISCO,

(WISE) Ruckus Wireless, (VCP) Veeam.

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 7

Tim Szymanski – Network Engineer

Mr. Szymanski has 18 years of experience in the technology field as a Systems Engineer with heavy

experience in the Microsoft topology. He is vast experience with Windows Server 2003/2008/2012/16,

Microsoft Windows XP/7/10, Microsoft Active Directory, Microsoft SQL Server, Microsoft Cluster

Services, Microsoft Exchange, Office 365 Administration.

Andrew Schmidt – Network Engineer

Mr. Schmidt has 12 years of experience in the technology field as a Systems Engineer with heavy

experience in the Microsoft topology. He is vast experience with Windows Server 2003/2008/2012/16,

Microsoft Windows XP/7/10, Microsoft Active Directory, Microsoft SQL Server, Microsoft Cluster

Services, and Microsoft Exchange. Andrew also has heavy experience with Wireless Controllers, switches

and firewalls from a variety of suppliers including Ruckus, Fortigate, Sonicwall, HP and CISCO.

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 8

1.6 References

City of Gladwin 1000 W. Cedar Ave Gladwin, MI 48624 Kimberly Bruner clerk@gladwin.org

Kochville Township 5851 Mackinaw Rd. Saginaw, MI 48604 Jim Loiacano supervisor@kochvilletwp.com

Village of Birch Run 12060 Heath Street Birch Run, MI 48415 Paul Moore pmoore@villageofbirchrun.com

Gladwin County 911 501 W. Cedar Ave Gladwin, MI 48624 Mike Brubaker Ad911@gladwinco.com

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 9

2.0 Scope of Work

2.1 Service Desk Our Service Desk is local to the area, staffed with Vector Tech Employees and provides services from

6am to 6pm Monday through Friday. If emergencies do come up, we also provide a 24/7 emergency

number for clients.

Client are able to initiate service requests with our service desk in one of three ways. We provide an

800 number to the service desk for phone support, clients can send a support request to our service

desk email box or clients can log into our customer support portal and log a ticket. Clients can also

review current tickets as well as recently closed tickets in our customer portal. When a ticket is logged,

clients receive a confirmation email with follow up within one hour of initiating a request.

Our service desk is staffed with trained, experienced staff which range from 3 to 20 years of experience.

The service desk is further backed up by our service engineers which have anywhere from 3 to 20 years

of experience. All staff have access to the necessary documentation and credentials to support a client’s

environment.

Executive reports are provided monthly which update the client on overall health of the organizations

assets. We summarize the position of Village assets with respect to performance and we summarize

ticket activity for the month as well as over time.

2.2 Service Field Technician Our solution includes a field technician on site within the Village five days per week. Our service

technicians are trained and qualified to work on desktops and laptops as well as aid in the support of

mobile devices. The field technician will have the ability to create service tickets as necessary based on

local need and will work with the village on prioritization of work. Our field technicians also draw on the

experience of our engineering staff for higher level support needs.

Vector Tech Group will assign a lead field technician however, we will train other field technicians to be

able to handle the environment when the lead technician is away from the office.

2.3 Network Infrastructure Monitoring Network Monitoring is accomplished through the use of monitoring tools. We have several tools at our

disposal for the monitoring of network traffic and hardware. The right tool may be a series of tools

depending on the environment.

Alerts will be generated 24/7/365 and prioritized based on severity. Warnings are generated and

transmitted directly into our ticketing software where they are evaluated by our staff. Critical warnings

are also sent to our engineers for evaluation directly.

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 10

Our toolset gives us full visibility into the client’s network environment so we can see how the network

is performing and make adjustments or resolve issues as identified.

2.4 Network Administration Network administration happens on several levels and begins with our monitoring software keep watch

on network traffic overall as outlined in network monitoring.

Switches and Routers are inventoried within our documentation. We do regular checks for firmware

releases and keep all firmware up to date. In the case of Firewalls, we check for periodic release of

updates to the firewall software and upgrade the firewalls once the software has been “out” for a long

enough period of time to ensure there are no obvious bugs in the current release which would cause

potential issues for the client. We like to wait at least 30 days before applying updates however this can

be adjusted based on Village requirements. Software updates are scheduled at a time to minimize

downtime for the client.

We also perform upgrades and maintenance on any wireless controllers or other network devices on a

periodic basis. The schedule for this is determined by what types of devices are connected to the

network and how often releases are generated. This is something we determine post contract.

We work with the client on a refresh cycle for the network equipment. It is important we keep the

network equipment current so the network will not fall out of support. This is a proactive administrative

step so proper planning can be performed well before a piece of equipment goes end of life.

Our monitoring software is also looking for bottlenecks in the network. Data transmission slowdowns

can be a cause of performance degradation. If we see slowdowns in the environment, our network

engineers will work to identify the issue and present options for resolving it.

2.5 Microsoft Services and SQL Server Administration Vector Tech Group is currently supporting hundreds of Microsoft Servers, SQL Servers Hyper V Servers

as well as VM Ware servers. This is one of the major strengths of our engineering staff. We have a deep

knowledge of Microsoft environments and virtualization. We have several Windows Certified

Professionals on staff which perform this function.

Our base Managed Services Offering on Servers includes the following:

• All operating system patching which is performed monthly

• Anti-Virus updates. We utilize Webroot Anti-Virus however we support other solutions as well

• Monitoring of Processor, RAM and Storage on all Servers

• Real Time Alerts for server performance and availability

All of this support is backed up with our tooling which helps us keep each server running at peak

efficiency and within proper cyber security protocols. We are monitoring servers for performance

24/7/365 and respond to critical issues and warnings when they arise.

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 11

We support SQL databases and ensure they are running properly. We do not upgrade them as a normal

course of business because the software utilizing them may not support upgrades. We will support

upgrades of third party software whether performed by our resources or that of a third party software

supplier. Additional charges apply for this type of project work.

The RFP also requested Office 365 administration. Our overall solution incorporates a suggested

conversion to Office 365 for the village. We have administrators on staff and manage a number of

Office 365 installations for our clients today.

2.6 Back-up As A Service Back-Up as a service is a core service which is provided by Vector Tech Group to many of our clients.

Our approach will bring base back-up functionality to the village utilizing either Acronis or Veeam back-

up software. We will maintain full back-ups as well as incremental back-ups for all servers on a schedule

outlined by the village. All back-up’s will be managed by Vector Tech Group and we will resolve any

back-up issues if and when they arise.

Back-Ups are scheduled to run on a regular basis in an automated fashion. If Back-Ups fail, alerts are

generated to our service desk for resolution. As an added precaution, we also have someone check the

back-up log each day to ensure back-ups have completed successfully.

An RFP requirement of the back-up service specifies recovery testing on a quarterly basis. We will

comply with this request and work with the village to define how recovery testing will be accomplished

and verified.

The RFP does not specify Recovery Time Objectives, the amount of allowable time for a recovery or

Recovery Point Objectives, to what point in time should a recovery establish data. Both of these service

levels are critical in determining the correct back-up methodology for the village. Our back-up solution

will provide base back as a service functionality. We are however able to architect additional back-up

solutions for the village depending on additional RTO/RPO requirements. We have a wide variety of

available back-up solutions to meet the village’s needs. Our VCIO will work with the village to determine

if additional back-up and recovery methodologies are necessary and, if so, present options to the village

for consideration.

2.7 Desktop as a Service Vector Tech Group will comply with all services for the desktop/vehicle data terminals outlined in the

RFP. Specifically:

• Imaging

• Patching

• Software Packaging/Deployment

• Anti-Virus

• Troubleshooting and Repair

o All parts and supplies will be at an additional cost

• Scheduled Hardware Rotation

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 12

o Makes and Models to be mutually agreed with the Village

• Disposal of Old Equipment

• Deployment and Adding Peripherals to Existing Machines

Each work station will receive a software “Service Agent” which will allow us to perform many of the

Desktop Services remotely. In the event something cannot be completed remotely, a Desktop Engineer

will be dispatched.

Each month, the village will receive a report for each asset administered by Vector Tech Group which

provides a health check for each asset.

There may be times where the Village must have a rapid deployment schedule which would otherwise

impact service levels to Village employees. Vector Tech Group is happy to comply with such requests

however if additional resources are required to achieve specified dates, additional charges will apply.

Vector Tech Group will discuss any such situations with the village before work commences.

2.8 Security and Compliance Security Administration and Compliance starts internally within Vector Tech Group. To provide the

service, it is necessary for us to have a number of elevated privilege passwords. To protect the village’s

assets, we employ an encrypted password vault which manages all of the passwords we access. Those

passwords are not known to our staff until they are required for use and then they are immediately

changed once service is complete. Service technicians will not be in possession of critical village

passwords unless they need them for immediate work.

We will assess the current infrastructure to determine if there are any security concerns we feel should

be brought to the attention of the village along with our recommendations for remediation. We will

also review all existing policies and enhance those policies where we feel there are gaps.

We are suggesting the formation of an incidence response team comprised of Village and Vector Tech

Group personnel to respond to any sort of a security breach or other such threat if such a group does

not already exist. Our goal is to have responses outlined in advance prior to an incident happening. This

type of group may already exist, but if it does not we feel it is best practice to have a group that meets

on a regular basis to review incident responses and outline appropriate actions.

The RFP outlines a requirement for a security policy review. An initial review would be incorporated into

our initial on boarding assessment. Gaps Identified would be reported to the Village along with

suggested steps for remediation. In addition, we would perform the following:

• Policy reviews would happen annually and be documented

• Hardware assets would be reviewed against policies to ensure compliance at least annually

• Any changes in the environment would automatically trigger a review of policies

• We are suggesting annual Information Security Awareness Training be given to village

employees

• Internal and External Penetration testing would be performed annually with a report provided

to the village.

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 13

The RFP stipulates a requirement for annual policy and procedure compliance testing for PCI, HIPPA and

CJIS. This requirement could be interpreted in a number of ways. If the Village is requesting, we review

the technology infrastructure for any policy or compliance violations which would be in violation of PCI,

HIPPA or CJIS, then it would be covered under the response we have provided. If the village is

requesting a PCI, HIPPA or CJIS audit, then Vector Tech Group would be happy to engage one or more of

our partner organizations to perform such an audit. This is something we would need to determine

during contract negotiations.

2.9 Professional Services Vector Tech Group agrees to provide all necessary resources for desktop support, infrastructure support

and network support. We have a vast array of resources available to us which are all highly experienced

in providing these types of professional services.

While putting together our RFP response, there were a number of additional services we would like to

suggest to the Village which will help to round out our overall solution. These services are not being

proposed as part of our overall solution but as add on services should the Village wish to engage us.

Vector Tech Group can provide the following services if desired:

2.9.1 Print Management Vector Tech Group is a partner with Xerox and we offer print management solutions through Xerox. Our

program involves an initial study of the current print solution whether it be a competing solution or a

collection of printers and a summary report of how we could implement a managed print solution for

the Village. The report would include a suggested configuration of printers with models and placement

to gain the best efficiency from print. We can then implement the solution over time or as a fork lift

implementation depending on the needs of the Village.

In addition to our managed print solution, Vector Tech Group is also capable of servicing many brands of

printers. We have assumed responsibility for the support and maintenance of printer fleets in the past

at the request of our clients. We would be happy to discuss this with the Village.

2.9.2 Cloud Hosting Currently, the Village is hosting its infrastructure on premise and Vector Tech Group is positioned well to

support that model. Technology is however moving towards a shared services and cloud model in the

long term. If the Village would like to explore moving away from an on premise solution for their

computing needs, Vector Tech Group offers an Application Hosting service in the cloud. We can work

with the Village to identify those applications which could be efficiently hosted in the cloud and design a

migration plan to move those applications. Hardware and Operating System Licensing would no longer

be the responsibility of the Village as it all becomes part of the service purchased. The technology

budget model would move from Capital Spend to Consumption Spend model that would flex up or down

depending on need. There would be no need for a hardware refresh plan and everything would be

backed by our Managed Services solution.

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 14

2.9.3 Wireless as a Service Vector Tech Group has a new state of the art solution for the delivery of wireless capability called

VectorFI. This solution is a “Wireless as a Service” solution. There is no longer a need for on premise

wireless controllers and software. The VectorFi solution would implement/replace access points

connected to the network and back to our VectorFI controller in the cloud. The access points are then

monitored 24/7/365. If there is a wireless outage, we will resolve it. If an access point goes bad, we will

replace it. If you need to control access, our solution allows you that control. This service is provided all

for one very attractive price point per access point per month.

2.9.4 Project Work There are many times when projects arise and organizations wonder where they are going to find the

resources to get the project done. In many cases, our clients reach out to us. We can bring project

resources to focus on a particular problem and get it resolved. Many of those projects are technology

based but there are a number that are not root in technology. Many organizations use us to move their

offices from one location to another as an example. No matter the project, Vector Tech Group wants to

be the first call the Village considers for project work. We have a reputation of solving problems and

several of our competitors call us when a project comes up. They know we can get it done.

2.9.5 Structured Cabling We have our own structured cabling division which can easily manage your cabling needs. Our crews

are capable of wiring both indoors and outdoors as the job dictates. We have the resources for one

drop or thousands.

2.9.6 Additional VCIO Support We have proposed a level of VCIO support in the response to this RFP. You may find you need more

support than what is stipulated here. Our VCIO’s are available for projects and additional work as

needed by the Village. We stand ready to deliver solutions to you and are only a phone call away.

2.9.7 Information Security Training In any organization, employees are the weakest link in your Information Security program. Vector Tech

Group is capable of providing Information Security Training to your employees based on industry best

practices as well as your own internal policies and procedures. We can design a program for you which

incorporates annual training for your employees as well as training for new employees as part of your

on boarding process.

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 15

2.9.8 Office 365 Conversion and Support Vector Tech Group is a certified partner with Microsoft and we have performed a number of Office 365

conversions for our clients. Our process uses state of the art tools to automate the process of

conversion and limit the impact on the end user. We would be happy to provide a proposal to the

Village for this service.

2.9.9 Web Content Development and Hosting Vector Tech Group has a staff of web development professionals ready to assist the village with their

web hosting and development needs. Our internal web developers have many years of experience in

developing web content. We work with our clients to bring their information to life on the web through

start of the art web development techniques. We can host this content with your current web host or

we can host it in our data center.

INFORMATION TECHNOLOGY SUPPORT SERVICES RFP Response January 30, 2021

pg. 16

3.0 Solution Investment

Throughout this RFP response, we have described the capabilities Vector Tech Group can bring to the

table to address the technology needs of the village. We believe our solution is full featured and

addresses the requirements of the RFP. We look forward to discussing our solution with the village and

clarifying our approach.

Our delivery of this solution is backed by our ownership, our dedicated employees and our decades of

technology experience. From an investment standpoint, our approach is simple. The following table

outlines the investment on the part of the village.

Solution Resource On Site

Base Monthly Investment

Up Front Costs

Annual Increase

Three Year One 8 hr

Days/Month $3,530

$500 2%

Add-on Year 1 One 8 hr

Days/Month $3,750

2%

Add-on Year 2 One 8 hr

Days/Month $3,825

2%

Add-on Year 3 One 8 hr

Days/Month $3,900

2%

The Base Monthly Investment is the base investment for the solution. This investment will remain

constant during the term of the contract unless there are technology changes within the village which

will warrant additional support.

The monthly investment for years 4 through 6 is dependent on the level of commitment the village

wishes to purchase plus the annual increase/decrease applied to the base.

This proposal and cost schedule shall be valid and binding for ninety (90) days following proposal due

date and will become part of the contract that is negotiated with the Village.

If you have any questions, we would love to meet you and explain our proposal in detail.

Thank you for your time and we look forward to speaking with you shortly.