Information Technology Services Getting Engaged: Renewing the IT Organization and Its Management in Large Universities Neil Thelander Queensland University

Information Information Technology Technology

ServicesServices

Getting Engaged: Renewing the IT Getting Engaged: Renewing the IT Organization and Its Management in Organization and Its Management in

Large UniversitiesLarge Universities

Neil Thelander

Queensland University of Technology

EDUCAUSE 2002

Atlanta Georgia

Copyright Neil Thelander, 2002. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.


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Innovation:Innovation:

New / Improved Services

Projects/Program Progress

Project Proposals /Strategic Priority UNI

Decision Making

ServiceImprovementNeeds

- Priorities- $ + (ongoing!)- Filter / Choose

New imperativesNew project ideas, Feasibility Studies, Research

Systems

Infrastructure

Governance

PROGRAM OF PROJECTS

STRATEGIC GOVERNANCEDEANS: Faculty

DVC T & L

Registrar: Admin

Executive Sponsor: PVC DIAS

- Improve email- E- Library

Current IT Services

- Portfolio 1999, 2000- Asset Plan 2001-2003

External forces -Business and Technology Opportunities

IT Strategy: Progress & NeedsIT Strategy: Progress & Needs


ServicesServices

Constella HubInterface manager

Authentication

IAS

Education

FIT

FSS

Cardax

Parking

Document ImagingSystem

LibraryDatabase

Systems

Infrastructure

Governance

INFORMATION VELOCITY AND VERACITY

300 + interfaces

QUT Virtual

CONCEPT HR/Payroll

Oracle Financials

CallistaStudent

Specialist Staff/Process Access

Staff and Student Access (Portal)

100 +PENDANTSYSTEMS

Large Corporate systems

- DATAMANAGEMENT- E-BUSINESS



ServicesServices


Systems

Infrastructure

Governance

CORENETWORK

KG

PABX

Voice

100 + Servers, Storage and Databases

External- Student Standards

Desktop- Standards (Handshake)-General & Academic Staff-Student Computer Labs

RELIABLE SERVICES

Remote Access

- Email- QUT Virtual- Large Corporate- Callista- OLT

SECURITYCAPACITYSKILLS

Campus Cabling

GPKG

CA

To AARNet, Internet, External Partners


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AARNet as a player in International Research and AARNet as a player in International Research and Advanced NetworkingAdvanced Networking

Singapore

South Asia

Middle East

Europe

Europe

Korea

APANInternet2

Canarie

Dante

StarTap

Connection to other National Advanced Networks and Testbeds

Cooperation with other national and major organisations in advanced communications and grid services

Japan

China GlobalGRID

Forum

SouthAmerica

AARNet


ServicesServices

103

Wireless network

Wired network

104

100 Megabit

Rich network apps

105

1 Gigabit

Int’l Research Networks

ISP & research traffic

Capacity may be shared amongst users on each network and this will impact efficiency

Bandwidth Ramp

101

Dialup modem

Web surfing & email

- text heavy web site surfing

- text based email

- Instant messaging

56 Kilobit

Rich web content

- audio streaming

- software downloads

- remote PC management

102

Cable or ADSL

2 Megabit

- access grid (videoconferencing on steroids)

- collaborative high performance research computing

- international Internet traffic

-networked applications like Oracle Financials and Concept

- Channel Q

- rapid email delivery and retrieval

11 Megabit

As bandwidth increases – it can support more video and graphic intensive applications

Web surfing & email

- text based email

- web site access

- instant messaging and PDAs


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24 x 7 Support – NOT !24 x 7 Support – NOT !


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Student Activity CycleStudent Activity Cycle


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Documents

Information Technology Services Getting Engaged: Renewing the IT Organization and Its Management in Large Universities Neil Thelander Queensland University