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INFORMATION TECHNOLOGY SERVICES & FACILITIES

INFORMATION TECHNOLOGY SERVICES & FACILITIES. 1 1 IT Services and Facilities 2 2 Toolkits 3 3 Open Access Computing Services 4 4 Wireless Internet Access

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Page 1: INFORMATION TECHNOLOGY SERVICES & FACILITIES. 1 1 IT Services and Facilities 2 2 Toolkits 3 3 Open Access Computing Services 4 4 Wireless Internet Access

INFORMATION TECHNOLOGY

SERVICES & FACILITIES

Page 2: INFORMATION TECHNOLOGY SERVICES & FACILITIES. 1 1 IT Services and Facilities 2 2 Toolkits 3 3 Open Access Computing Services 4 4 Wireless Internet Access

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CONTENTS

ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

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CONTENTS

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• Open Access Computing Services

• Wireless Internet Access Services

• Computer Labs

• Online Services

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• Open access computers are available at the RO

• Opening hours will be the same as RO/Library opening hours

• Login is NOT required

• Bring along your USB pendrive

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Wireless Internet access services are available at RO.

Kindly register with RO technical personnel.

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Refer to the rules and regulations listed in WOU Student Handbook.

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• Account Self-Activation

• Student Portal

• Student Portal : E-Mail

• Student Portal : My Library

• Student Portal : My LMS (WawasanLearn)

• Student Portal : Online Assignment System (OAS)

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NOTE: Only use this page to activate your e-mail account after 4 hours of your online account activation.

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What can I see in Student Portal?• Enrolment• Community discussion board• Personal information• Time table• Academic Calendar•…and other useful information

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• Click on “MY LIBRARY” to access library services.

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• Click on “MY WAWASANLEARN” to access the Learning Management System (WawasanLearn).

Note: It can also be accessed at https://lms.wou.edu.my.

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• Click on “MY OAS” to access the Online Assignment Submission System (OAS).

Note: It can also be accessed at https://assignment.wou.edu.my.

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For queries on IT services and facilities, please contact:

[email protected]

Telephone04-2633323 (PGRO)05-2426323 (IPRO)03-76297223 (Bandar Utama)03-92817323 (KLRO)07-5564323 (JBRO)082-578923 (KCRO)

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• Provide necessary information when requesting help.

• WHO, WHAT, WHEN, WHERE, & HOW.

• Example: (Bad) “Cannot access LMS, please help.”

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• Example: (Good)“Cannot access WawasanLearn on Saturday, 14/01/2011, 7pm onwards. I have tried with my house and office computers using Internet Explorer and Firefox, but still failed to access. The following are my details:

• Name: XXX XXXX XXXXX• Student ID: XXXXXXXX• User ID: XXXXXXXXXX• Contact No.: XX XXXX XXX• IC: XXXXXX-XX-XXXX• Error Message: Access denied. You do not ..… (if

possible provide screen shot)”

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THANK YOU!