March 5, 2015

Information Technology Overview

Dan Rainey

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Agenda

Situation

Vision

Strategies

Plan

Metrics

Questions

1 1 1

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Situation

2 2

2

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Pro

cess

Optimization Program

Role of Technology at DWSD

3

3 3

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Pro

cess

Role of Technology at DWSD

4

4 4

| City of Detroit Water & Sewerage Department Great lakes Water Authority

First rate IT Services are a function of People, Process and Technology.

• Skills – leadership, management, planning, communication, problem solving

• Know-how and Experience – basic fundamentals of project and risk management

• Culture – limited accountability provided no consequences for sub par results and perpetuates an unreliable and at times insufficient IT service mode

Pro

cess

IT Services

People

Process

Technology

Challenges

• Insufficient risk management processes including IT Controls and a tested disaster recovery capability

• Lack of governance, ownership, standards and measurement of both performance and compliance across entity

• Immature project planning and project management undermine benefit realization

• Aged, unsupported infrastructure components

• Incomplete toolset to monitor infrastructure and systems to detect intrusions or other unsecure events

These IT services challenges subjects DWSD to risk of impaired or unavailable IT Services which may serve as a drag on Optimization business objectives

5 5

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Vision, Mission and Culture

6 6

| City of Detroit Water & Sewerage Department Great lakes Water Authority

ITS Vision & Mission

7

VISION STATEMENT To be the trusted advisor for the management and delivery of Information Technology Services for DWSD and to be recognized as a national leader in the delivery of Utility Information Technology Services. MISSION STATEMENT To provide measurable business value, through collaboration with our customers, by leveraging the right technology and processes to enable customer focused, optimized delivery of high quality DWSD services.

7 7

| City of Detroit Water & Sewerage Department Great lakes Water Authority

ITS Culture

8 8

Core Competencies Teamwork Communication Technical Ability Innovation Reliability

Core Behaviors Collaborative Initiative Leadership Respect Flexibility

8

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Strategies

9 9 9

| City of Detroit Water & Sewerage Department Great lakes Water Authority

IT Strategies

• Retain and recruit proven, experienced leaders for management positions

• Retain and recruit experienced IT staff on a “contract for hire” basis to fill in organization needs

• Strategically source and effectively manage vendor/partners

• Create an IT culture based on teamwork, open communication, continuous improvement,

accountability and delivering measurable value

People

Process

Technology

• Establish a Program Management Function to manage IT as a portfolio of projects,

applications, technologies and services.

• Establish a Risk Management Function focused on controls, vulnerabilities, and threats

• Establish a Governance Function that manages policies, processes and procedures

• Address immediate needs of organization (network, security, voice)

• Leverage existing technology investments

• Everything as a service

• Consolidate like services across the organization (DWSD 1-Net)

10 10

| City of Detroit Water & Sewerage Department Great lakes Water Authority

ITS – People & Process

IT Manager - Infrastructure

IT Manager -Applications(Enterprise)

IT Manager - Service Delivery(Administration)

InfrastructureAdministrator III (1)

(Team LeadTelecom/Radio/VoIP)

DatabaseAdministrator (2)

I, II & III

GIS Analyst (3) I, II & III

Applications Analyst (2)I, II & III

(Web Developer Role)

InfrastructureAdministrator (3)

I, II & III(Telecom/Radio/VoIP Role)

Infrastructure Administrator (2)

I, II & III (Network Admin Role)

Project Manager (2)

I, II & III

Service Desk Analyst (7)I, II & III

InfrastructureAdministrator III (1)

(Team Lead Systems Admininstration)

Applications Analyst (6)I, II & III

IT Manager – Applications

(Line of Business)

InfrastructureAdministrator (3)

I, II & III (Systems Admin. Role)

Project Manager III (1)

(Security Program Administrator)

Applications Analyst (2)

I, II & III(Business Process Integration Role)

Applications Analyst (2)I, II & III

(Enterprise Content Management Role)

Applications Analyst (2)I, II & III

(Enterprise ReportingRole)

Service Desk Analyst (2)I, II, III

(Enterprise DocumentMgmt. Services)

Infrastructure Delivery Applications DeliveryService Delivery

IT Manager - Service Delivery(Service Desk)

Professional Administrative Specialist

(1)

Office Support Specialist I, II & III (1)

Applications Analyst (1)I, II & III

CIO/IT Director IT Manager - Risk and Information Security

11 11

| City of Detroit Water & Sewerage Department Great lakes Water Authority

ITS Current State – Technology and Services

12

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Plan

13 13

| City of Detroit Water & Sewerage Department Great lakes Water Authority

ITS 12 Month Plan Overview

Project Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

P1 WAM Operational Plan (WAM 2.0)

P2 Detroit Delivers (SeeClickFix) – Phase II

P3 Office 365 Implementation

P4 EMA Phase IV

P5 Enterprise Resource Planning Program

P6 AT&T Network Transformation, Voice Consolidation and Security Program

P7 GIS Operational Plan

P8 IT Governance

Improve Tools Improve Application and System Availability Enable DWSD transition to GLWA and DWSD-R

Improve Service (Requests, Enhancements) Improve Project Delivery incl. Benefits

Realization (Requires Business Participation)

√

P1

14 14

P2

R2 R1

Tentative date

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Project Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

P9 KACE Service Desk Implementation

P10 LIMS/PIMS Replacement

P11 Storm Water Billing

P12 PC Replacement

P13 Sprint to Verizon Mobile Phone Migration

P14 Invoice Cloud, IVR & ACD

P15 IT Security

P16 GLWA – DWSD-R Standup

P17 GLWA – DWSD-R Transition

Improve Service (Requests, Enhancements) Improve Project Delivery incl. Benefits

Realization (Requires Business Participation)

√

√

ITS 12 Month Plan Overview

15

R2

15

Tentative date

Improve Tools Improve Application and System Availability Enable DWSD transition to GLWA and DWSD-R

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Metrics

16

16 16

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Metrics

• People o Training / Certification Status o Employee Satisfaction / Turnover

• Project Management Measures o Time & Money o Business Value

• Service Delivery Measures o Availability o System Performance o Customer Satisfaction

17 17

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Next Steps

• People o Continue Future State Transition & Stabilize o Talent Acquisition

• Process o IT Controls & Risk Management o Selective Sourcing Practices

• Technology o ERP, WAM and Mobile o GIS and ECM

18 18

| City of Detroit Water & Sewerage Department Great lakes Water Authority

GLWA / DWSD-R Information Technology

Transition Plan

19

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Situation

• Information Technology is a critical component of DWSD today and is integrated into almost every aspect of operations and not easily separated.

• GLWA and DWSD-R both have immediate, medium-term and long-term IT needs.

• Many of the IT recommendations depend on final business direction.

20 20

| City of Detroit Water & Sewerage Department Great lakes Water Authority

IT Environment is not completely ready for bifurcation and needs 5 years to transition.

Why 5 years? IT strategy was to extend technology across business. The current state of enterprise data “intelligence” is poor. Many common systems to stabilize in next 24 mos. Need to develop basic IT infrastructures and plans for

migrating systems between City and GLWA. Both ITS organizations are in the midst of major

organizational transformations. The utilities, together, need to continue to deliver the best

water in the region, remain in compliance at all times and continue to improve service delivery.

21 21

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Strategy

• Leverage common systems where mutually beneficial for next several years

(GIS & WAM for example)

• Leverage existing infrastructure and facilities for ongoing operations while establishing separate and distinct technical infrastructures for GLWA and DWSD-R.

• Identify opportunities where technology and business alignment and readiness intersect 22 22

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Systems Roadmaps Drafted

23

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Startup Services - Roadmap

Component Org. Solution Notes

Websites DWSD-R DWSD.org to move to Detroitmi.gov Not started. If DWSD-R stays on DWSD.org, need

12-mo Transition Agreement (TA-12)

GLWA GLWA.org to be running Site is up, no TA needed

Email DWSD-R DWSD-R to move to City’s GroupWise Not started. If DWSD-R stays on Zimbra, need 12-mo

Transition Agreement (TA-12)

GLWA GLWA to move to Office 365 No TA needed

Phones, FAX DWSD-R DWSD-R to use GLWA phone services until network moves, then migrate to City VoIP system

Need 60-month Transition Agreement (TA-60)

GLWA GLWA to maintain FS-6000 system No TA needed

Computers, Laptops, Tablets

DWSD-R DWSD-R to use GLWA provided equipment until transferred at a later date or replaced. Need 60-month Transition Agreement (TA-60)

GLWA No changes No TA needed

Printers, Print Services

DWSD-R DWSD-R to use GLWA provided equipment until transferred at a later date or replaced Need 60 -month Transition Agreement (TA-60)

GLWA No changes No TA needed

24

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Startup Services - Roadmap

Component Org. Solution Notes

Data Centers DWSD-R GLWA will operate until services are transitioned to City Need 60-month Transition Agreement (TA-60).

GLWA N/A No TA needed

Network DWSD-R DWSD-R to move to City’s WAN/LAN after AT&T upgrades Need 60-month Transition Agreement (TA-60).

GLWA No changes No TA needed

Storage DWSD-R DWSD-R to move to City’s SAN/Backup with systems replacements Need 60-month Transition Agreement (TA-60).

GLWA No changes No TA needed

800Mhz Radio

DWSD-R Move to City ASAP Need 12-month Transition Agreement (TA-12)

GLWA Move to MPSCS No TA needed

Itron & 900Mhz Radios

DWSD-R (Itron)

GLWA will operate until services are transitioned to City Need 60-month Transition Agreement (TA-60).

GLWA (900Mhz) Stays with GLWA No TA needed

25

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Shared Services - Roadmap

26

Component System

Plan Current State: July’15 Future State 1: July ’16 Future State 5: July ’20

DWSD-R GLWA DWSD-R GLWA DWSD-R GLWA

Datacenter As systems transfer

GLWA Provided

GLWA Provided

GLWA Provided

GLWA Provided

City Provided

GLWA Provided

Servers As systems transfer

GLWA Provided

GLWA Provided

GLWA Provided

GLWA Provided

City Provided

GLWA Provided

Network As facilities move to city

GLWA Provided

GLWA Provided

GLWA Provided

GLWA Provided

City Provided

GLWA Provided

Storage As systems transfer

GLWA Provided

GLWA Provided

GLWA Provided

GLWA Provided

City Provided

GLWA Provided

Disaster Recovery

GLWA Provided

GLWA Provided

GLWA Provided

GLWA Provided

City Provided

GLWA Provided

Telephone As facilities move to city

GLWA Provided

GLWA Provided

GLWA Provided

GLWA Provided

City Provided

GLWA Provided

| City of Detroit Water & Sewerage Department Great lakes Water Authority

GLWA IT Effort - First 6 Months (7/1 – 12/31)

• GLWA identity o Office365 implementation o Automated phone attendant & directory o Website optimized for search and social media o Extranet improvements including mobile

• Stabilize shared infrastructure and systems o WAM, GIS and Fusion o Network upgrade o Datacenter upgrades

• Standup key systems o HRIS, Timekeeping and Payroll o GeoWorx Sync, Map and Mobile

27 27

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Transition IT Architecture

28 28

| City of Detroit Water & Sewerage Department Great lakes Water Authority

GLWA / DWSD –R APPLICATIONS ARCHITECTURE JULY 2015

29

| City of Detroit Water & Sewerage Department Great lakes Water Authority

GLWA APPLICATIONS ARCHITECTURE JULY 2016

30

| City of Detroit Water & Sewerage Department Great lakes Water Authority

GLWA APPLICATIONS ARCHITECTURE JULY 2020

31

| City of Detroit Water & Sewerage Department Great lakes Water Authority

Thank You!

Questions

32 32