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CHARLES E. PEREZ
(510) 499-5318 [email protected]
SUMMARY
Dynamic Information Systems professional with a consistent
record of significantcontributions to productivity and profit
levels in every position held. Continued record of exceeding
standards and expectations. Maintains solid theoreticaltraining in
LAN/WAN network administration, PC troubleshooting, project
management, I.T. Training, business administration and
international business. Possesses sharp, analytic, problem solving
and presentation skills. Strengths include:
a Business Administration (MBA)a Information Technologya
Technical Supporta Local Area Network (LAN)a Wide Area Network
(WAN)a Leader and Motivator
PROFESSIONAL EXPERIENCE
Department of Emergency Management, San Francisco, CA 2001 a"
2010
Emergency 911 Technical Support Supervisor
a Managed a group of 11 Information System Administrators
supporting large and multiple networks in a 24/7 environment for 9
years with no operational downtime.
a Directed information technology operations functions by
coordinating support related activities with various local, state
and federal public safety agencies.
a Improved a poorly performing public safety support group to
perform within thetop 5% of all public safety support groups.
a Oversaw 2-year project to relocate 911 Dispatch Floor
operations center to temporary location, install new infrastructure
at old location and return operation
s to redesigned 911 Dispatch Floor operations center with no
operational downtime.
a Created change management process to manage, coordinate and
oversee system maintenance performed on the City and County of San
Franciscoas public safety information systems infrastructure.
a Reviewed and recommended personnel actions in selection,
training, performanceevaluation and disciplinary measures.
a Managed and reviewed the performance of contractors and
vendors.
a Assisted in the development of the work unit budget.
Ascend Communications/Alcatel-Lucent, Alameda, CA 1997 a"
2001
Lead Escalation Information Systems Operations Analyst III
a Worked as Technical Lead establishing and supervising the
operations support group for Alcatel-Lucentas Technical Assistance
Center (TAC).
a Implemented information technology operations aTeamworka
program to generate regular, open communication between various
information technology support groups
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to address technical, procedural, implementation and business
issues.
a Provided technical support to Executive Staff, Finance,
Accounting and Legal departments during Lucent Technologiesa
acquisition of Ascend Communications ($24B USD NASDAQ).
a Managed departmental information technology infrastructure and
computer laboratory relocations for the Alcatel-Lucent Alameda
campus.
a Managed and reviewed the performance of contractors and
vendors.
Maximizer Technologies, Oakland, CA 1995 a" 1997
Pre sales Engineer/Regional Sales Manager, Western U.S.
Territory
a Provided pre-sales technical consulting, installation,
configuration and post-sales support.
a Developed and managed Maximizeras Value Added Reseller (VAR)
distribution channels which included VAR prospecting, screening,
recruiting, training, distributing and making sales calls.
Autodesk, Petaluma, CA 1994 a" 1995
International Relations Analyst
a Coordinated international distribution of software products,
manuals and materials from the United States to Europe, Asia
Pacific and Australia.
EDUCATION
Master of Business Administration (MBA): Management Information
Systems (MIS)/Finance a" University of California, Irvine
Bachelor of Science (BS): Business Administration, Marketing
Management - California State University at Los Angeles
Certificate of Completion: Local Area Network Engineer (LAN) -
Master's Institute, San Jose, CA
Currently Enrolled: Wide Area Engineer (WAN) Cisco Networking
Academy, CCNA andCisco Security a" Amfasoft Corporation, Fremont,
CA.
Certificate of Completion: Center for International Trade
Development, Berkeley, CA
RELATED COURSEWORK
Building Web Sites Using Word Press a" Tech Liminal
Inter networking with TCP/IP - University of California Berkeley
Extension School
Essentials of UNIX - University of California Berkeley Extension
School
Fundamentals of Data Communications - University of California
Berkeley Extension School
The Analyst as the Internal Consultant a" University of
California Berkeley Extension School
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Foundations of Business Systems a" University of California
Berkeley Extension School
Windows 2000 Client/Server Training a" Lucent, GIS Educational
Services
Lucent Max/Pipeline router installation and configuration a"
Lucent, GIS Educational Services
Lucent Max/Pipeline router troubleshooting, Lucent - GIS
Educational Services
Microsoft NT a" Networking Essentials a" Learnix Technical
School
Customer Service Training a" Mandel Communications
Time Management Training a" Performance Systems
Federal Emergency Management Agency (FEMA), Introduction to the
Incident CommandSystem IS-00100 and IS-00200 a" San Francisco
International Airport Emergency Operations Center, San
Francisco
HARDWARE AND SOFTWAREa Protocols: TCP/IP.
a Networks: Cisco IOS, Novell.
a Operating Systems: Windows - All Versions including Windows 7.
Apple - Tiger, Leopard and Snow leopard.
a Email: Microsoft Exchange, Microsoft Outlook, and Lotus
Notes.
a Smart Phones: Blackberry, iPhone.
a Applications: Tiburon Emergency 911 Computer Aided Dispatch,
Emergin Alarm Management, Maverick Mapping Software, ShotSpotter
Gunshot Detection and LocationTechnology, Remedy Incident, Remedy
Asset Management, Peregrine Systems, Oracle,
SAP, Microsoft Office, Sun Microsystems Open Office, Maximizer,
Act! PeopleSoftand Google Docs.
a Browsers: Chrome, Firefox, Internet Explorer and Safari.
SECURITY CLEARANCE
Possess Department of Justice and Federal Bureau of
Investigation security clearance.
