INFORMATION TECHNOLOGY MANAGER

$80,185 - $104,146

THE POSITION The Information Technology Manager(s) manage information technology services,

including strategic direction and goals, operational execution, and oversight of technology

governance and enterprise architecture portfolios. Under the general guidance of the IT

Director, manages the organizational interface to users and provides frontline supervision

in the delivery of services.

The IT Manager is a part of:

An innovation team that brings together technology, data, and continuous improvement to impact the lives of the Bend community.

Developing strategies to optimize service delivery and demonstrate the value of technology investments.

A culture that supports and enables the organization to embrace new ideas and operational enhancements.

IDEAL CANDIDATE PROFILE

The ideal candidate will be a curious and creative leader who understands the critical role that Information Technology plays in business success. Preferred candidates will demonstrate an understanding of using best practice and continuous improvement to optimize technology service delivery with a customer service orientation. The position effectively manages and inspires a team of highly talented and passionate professionals to achieve department goals, business continuity and team success. City of Bend Information Technology’s mission is to “Partner with the City’s business units to deliver quality and innovative technology solutions”. As a leader in the department, the IT Manager lives out the department’s values of Teamwork, Service, Learning, Stewardship, Best Practice and Job Satisfaction. Candidates will be fully engaged, approachable and committed to coaching employees to success. A proven track record of being accessible to customers and active listening is essential. Ideal candidates must have information technology service management experience. The candidate should demonstrate the ability to problem solve and manage risks without sacrificing quality of services, accountability or business continuity. This resourceful professional understands the current technology landscape, predicts trends in technology and develops plans and strategies to keep the City of Bend at the forefront of technology leadership.

COMPETENCIES

Candidates must demonstrate knowledge and skill in:

Advanced principles, practices, and procedures of enterprise technology infrastructure support.

Enterprise Architecture and Cybersecurity management practices.

Industry change management principles and practices.

Innovation and continuous improvement principles and practices.

BUILDING ON OUR PAST. SERVING THE PRESENT. SHAPING BEND’S FUTURE.

CRITICAL FUNCTIONS, DUTIES AND RESPONSIBILITIES INCLUDE:

Oversees assigned programs, including managing staff, establishing priorities and planning to achieve goals and objectives, making decisions regarding budget and purchases/procurements, evaluating performance, identifying and implementing solutions, developing policies and procedures and ensuring the continuous improvement of them.

Establishes and maintains standards and methodologies for service management, configuration management, security practices and business continuity readiness.

Manages Enterprise Architecture domains and IT Governance elements within portfolio. Ensures that management strategies are current best practice and meeting customer business needs.

Develops plans for deployment and support of technical solutions that address the City's business needs and technical infrastructure; measure performance through the establishment, implementation, and evaluation of metrics and report on effectiveness.

Develops and implements procedures to improve efficiency of activities; assesses, monitors and evaluates service delivery methods and procedures; directs and implements quality assurance and other various programs to ensure compliance with Federal, State and Local laws, permits and regulations.

Manages and directs compliance efforts related to licensing and information protection. Ensures compliance with defined incident response guidelines and classify incidents correctly within the technical environment with appropriate response and analysis; addresses risks and develops plans for future corrective action. Manages projects for new systems implementations and infrastructure enhancements.

Develops life cycle management strategies to facilitate the implementation of new technologies that maximize the service life of existing investments in core infrastructure components.

Evaluates, updates and aligns department procurement processes, including development of specifications, RFP, bid packages, contracting selection and contract development and management, ensuring compliance with all related regulations.

Collaborates with business units to identify and implement quality and innovative technology solutions to support their service delivery.

EDUCATION, EXPERIENCE, CERTIFICATIONS AND LICENSES REQUIRED

Any equivalent combination of education and experience providing the incumbent with the knowledge, skills, and abilities required to perform the job. A typical way to obtain the knowledge and abilities would be a bachelor's degree and at least 9 years’ experience in a similar position and/or performing similar tasks with 4 to 6 years of people management experience. Experience leading and maintaining a centrally controlled configuration management environment providing application delivery and patch management.

WE SERVE BEND RESIDENTS SO THEY CAN TAKE CARE OF THEIR LIVES, FAMILIES AND JOBS.

BEND COMMUNITY Near the geographic center of the state, Bend, Oregon, covers 32 square miles and sits at an elevation of 3,625 feet. According to the U.S. Census Bureau, last year the community was the fastest growing large city with a population greater than 50,000 in the West, now home to more than 90,000 residents. Surrounded by unmatched natural beauty in Mt. Bachelor, Three Sisters Wilderness, Broken Top Mountain, Smith Rock State Park, Mt. Jefferson, Mt. Washington Wilderness and Cascade Lakes, year-round outdoor recreation abounds. Whether it’s skiing, snowboarding, snowmobiling, snowshoeing, mountain biking, fishing, hiking, rock climbing, white-water rafting or golf, residents love the outdoor life that Bend affords them. When it comes to entertainment, Bend has far more than just outdoor recreation. With countless art galleries, annual music, art and film festivals, theatrical companies, movie theaters, unique shops, national clothing chains, world-class dining and nationally recognized breweries, wineries and wine tasting bars, there’s something for every tas te and preference. The Bend area is served by the exceptional Bend-La Pine School District, which has 12 elementary schools, four middle schools, four high schools and four magnet schools. There are also several private schools, Central Oregon Community College and the new Oregon State University-Cascades campus.

COMPENSATION AND BENEFITS

The pay range for this position is $80,185-$104,146. Benefits include:

Medical, vision and dental insurance

City-funded HRA account for medical expenses

VEBA Program

Telemedicine Hotline

Group Basic Term life insurance

Long-term disability insurance

11 Paid holidays

15 Vacation days per year The City of Bend participates in the PERS Retirement System. Employees become PERS members after working six full calendar months in a qualifying position requiring at least 600 hours worked per 12-month period. Contributions on the employee’s behalf begin following completion of the six-month waiting period. The City makes “employer” contribution based on the employee’s Tier I, II or OPSRP member status. The City also makes the “employee” member contribution of 6% of salary. For complete PERS program details, visit the website www.oregon.gov/pers.

HOW TO APPLY

Please visit: www.bendoregon.gov All qualified candidates are strongly encouraged to apply by June 24, 2019 for initial review, but position will be open until filled. Applications, supplemental questions, resumes and cover letters will only be accepted electronically.

All Photography: ©2008 Dustin Mitsch / Alpen Exposure

The City of Bend is committed to fostering, cultivating and preserving a culture of diversity and inclusion. At the City of

Bend, we don't just accept differences; we value them. We are proud to be an Equal Opportunity Employer and support

the Americans with Disabilities Amendments Act (ADAAA) and the Oregon Equal Pay Act.

12 Days sick leave per year

Optional 457 deferred compensation program

Optional Flexible Savings Account

Optional Dependent Care Savings Account

Optional additional Life and Accident insurance Optional AFLAC emergency/disability insurance

Optional Air-Ambulance insurance