Information Technology IT Briefing February 2007

Information Technology

IT Briefing

February 2007


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IT Briefing February 15, 2007

Remedy Update GroupWise & Exchange Oracle DST Update Meeting Maker Web Hosting

Karen Jenkins Karen Jenkins Mark Parten Marcus Grier Lee Clontz


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Daylight Savings Time (DST)

MS 2000 systems require a patch MS Patch is $4,000 (site license) Healthcare has developed a patch internally We are obtaining a copy Will test and post on TechTools


Remedy &GroupWise/Exchange

Karen Jenkins


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Remedy Update

Initial Demonstrations & Training Today @ 2:00pm, NDB, 4th Floor Auditorium Friday @ 10:00am, B-School, W100

User access to dev 2/19 – 2/23 PLEASE provide written input and feedback to: ci-

[email protected] by 2/23 Any additional training / documentation needs Specific input to company based categorizations and

templates (using an Excel Spreadsheet)

Tentative go-live 3/5/07 help.emory.edu Existing ticket migration Governance portal


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GroupWise to Exchange and so on …

Moving fast!! Consultants arrived 1/22 Condensed discovery period

Key Decisions Avaya Modular Messaging Third Resource Forrest for Exchange (with trust to HC and

Emoryunivad domains) Utilize TBD archiving solution Migration to start mid May through ~end of June

In Progress Finalized design components (Exchange, AD, Network,

Storage, Backup) Communications planning – will use IT Website Finalized policy statements (quotas, archiving, etc.)


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GroupWise Users w/ Eagle

Working to identify this list Once defined possible approaches:

Have users migrate Eagle mail to GroupWise NOW Migrate GroupWise accounts with the bulk population –

scheduling toward the end Migrate GroupWise and Eagle accounts after the “bulk”

migration is complete Looking for alternative to minimize impact to user


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?Questions


Oracle DST

Mark Parten


Meeting Maker Update

Marcus Grier



• Started looking at Upgrading around the beginning of November 2006

• Weighted Options– For Users: They would have learn a new client

interface, which would probably change again with more and more people migrating to the new Exchange Email and Calendaring Solution

– For Local Support: Pain of dealing with application installations and users support

– For Administrators: Less resources to deal with current projects



Potentially Moving Away From Meeting Maker Many departments have stressed interest for

moving users off of MM Resources in Exchange 2007

AAIT & NETCOM Currently piloting room resources and booking

meetings in Exchange 2007



• Solution for DST (Daylight Saving Time) with Meeting Maker 7.5.3

– Upgrade to 8.6 unnecessary if majority of users or machines are located in the same Time Zone (Ex. All user are on Eastern Time Zone) and not booking meetings across multiple Time Zones

– Meeting Maker Client & Server applications are both totally dependent on System OS Date & Time• Windows DST patches must be applied on all PCs • MAC Updates ?



KNOWLEDGE BASE ARTICLE #3341 TOPIC: Changing the Date Display for

Meeting Maker

The Meeting Maker Calendar displays the date and time according to how your computer is configured to display the date and time.



To change the Date format display for Windows:

1. Open Control Panel on your computer (for example, Start > Control Panel)

2. Select Regional Settings

3. Select the Advanced tab, or select the Regional Options tab and then select the Customize button.

4. Select DATE

5. Select the correct date format, such as DD/MM/YYYY

6. Click OK to save the changes

7. Restart Meeting Maker Calendar



To change the Date format display for Mac OS X:

1. Open System Preferences

2. Select International

3. Select the Formats tab

4. Configure your Region, Date, and Time formats

5. Exit System Preferences



Is your Mac ready for Daylight Savings time? Office 2004 and OS 10.4 Office X and Pre-Tiger OS Test for Update History on Change Daylight savings comes 3 weeks early this year on March 11th 2007 (US).

Europe daylight savings comes into effect on Sunday, 25th March. The following updates need to be applied for the OS and Entourage.

Office 11.3.3 (or newer) Apple Updates 10.4.5 and 10.4.6 (or newer)

About the Mac OS X 10.4.5 Update: Updated the rules for time zones and Daylight Savings Time to conform to changes in the law for the United States, Australia, and other locations, for 2006 and later.

About the Mac OS X 10.4.6 Update: Makes Mac OS X aware of United States Daylight Savings Time (DST) changes enacted by the Energy Policy Act of 2005.

http://www.entourage.mvps.org/articles/daylight.html


Web Hosting

Lee Clontz


What’s Changing?

Service Structure WebDAV changing to SFTP MySQL support PHP version change Java support planned Path changes


Benefits

Broader range of service offerings Bring technology offerings up-to-date Increased stability Better site isolation External vs Internal

Using new location … secure.web


Tiers of Service

Standard Advanced Enterprise


Tiers of Service

Standard Suitable for most sites

Basic support for scripting languages Supported by common tools 500MB Free


Tiers of Service

Advanced For dynamic sites

Database connectivity Oracle (existing self-service and departmental

services), MySQL Broader language support

ColdFusion 7, Perl, Python, PHP 5, Java Dev server with SSH access 1GB $180/yr


Tiers of Service

Enterprise For sites requiring highest level of availability

Database connectivity Oracle (existing webp service), MySQL

Broader language support ColdFusion 7, Perl, Python, PHP 5, Java

CVS access to production only 2GB $450/yr

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WebDAV -> SFTP

Paths will change Same clients will be supported

SouthRiver WebDrive Dreamweaver Contribute Tectia

Improved Web interface


MySQL Scope

MySQL will be supported for vendor applications New development will be supported only on

Oracle No development in MySQL – for applications

only


PHP Version 4 to 5

Important to test scripts, as some changes which can impact older apps


Java Support

Using JBOSS application server Will be enabled as requested Availability planned for June


The Migration: Us

TechTalks to discuss migration plan and training on new tools

We’ll move content to new server We’ll try to identify hard-coded paths that

need to change We’ll provide tool to generate

Dreamweaver site file


The Migration: You

Attend TechTalk Ask questions Test the service Test your sites


Timeline

Hardware receipt is delayed, expected arrival to the web team mid-March

Late March: Server Testing Begins May: Content Migration and Testing June: Service is live


Feedback & Communication

WebTalk [email protected] TechTalks


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?Questions

Documents

Information Technology IT Briefing February 2007