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Information Technology in Financial Services
Description/Objective: With the increasing use of and reliance on
technology in the financial services industry, bankers need to
know not only the basic computing concepts but also understand
the correlation that now exists between
banking and technology. This course is designed to equip
participants to have an understanding of the
above.
Learning Objectives/Outcomes: After the successful completion of
this course, participants will have:
Good understanding of the following concepts
o Significance of IT in banking
o IT infrastructure used in banking
o Core and supplementary banking applications and packages
Core banking systems
Desktop systems
Word processing
Spreadsheet
Presentation software
Communications systems
Email
Voice-over-IP (VoIP)
Video Conferencing
Groupware
Instant Messaging
o IT Security and Risk Mitigation
Basic understanding of how various electronic banking services
work, such as:
o E-Banking
o Telephone Banking
Thorough understanding and basic functional knowledge of
o The impact of outsourcing
o Business Continuity Planning
o Disaster Recovery and Management
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Course Topics:
1. Basic Computing Concepts o Basic Computer Terminology
What is a computer?
What is an operating system?
What are application software
What is Data Communication?
2. Information Technology in the Banking Sector o IT systems an
overview
Popular banking packages and software
Evolution of IT systems over the years
Architecture of banking packages and software
Desktop systems
Word processing
Spreadsheet
Presentation software
Communications systems
Email
Voice-over-IP (VoIP)
Video Conferencing
Groupware
Instant Messaging
o Systems used in Financial Industry
Core Banking systems
IT systems that link the bank with other banks
IBFT, MNET, 1-Link, POS , NIFT, RTGS, SWIFT, etc
Card processing systems
VISA, MasterCard, American Express etc.
Desktop support systems/ customer services systems
MIS applications e.g. Liability Management System, CRM, ERP
VeriSys NADRA database connectivity system (Pakistan's case)
Credit Assessment systems
eCIB /credit bureau check systems (connectivity with State Bank
and
local data-check companies)
Behavioral assessment and Application scoring systems using for
credit
related decisions
Fraud/ Risk Monitoring system, e.g. AML
Compliance/ Operational Risk systems
Treasury based market system
Reuters, Bloomberg, etc
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3. Introduction to the Internet o Basic Concepts
Evolution and current-day use
Dynamic Vs Static web pages
Transactions Vs Information websites
o Impact on business
o Internet tools
Search engines
Online tools
E-commerce and online trading
o Social media
4. Introduction to Networking o Basic Concepts
Branch connection with central servers
Online branch banking banks own branch connectivity
Issues in online branch banking connectivity
o Networking Trends
5. Technology Based distribution channels / Networks in
Financial Industry o Phone Banking/ Call Center
o Mobile banking
o Internet banking
o ATM
o POS
o CDM Cash Deposit Machines
o Email / SMS notifications
6. Emerging Technology trends in Financial Sector o Contact less
payment solutions
o Branch less banking
o Micro payment solutions
o Open Source software (alternatives to Microsoft and other
propriety products)
o Image based cheque processing system
o Biometric ATMs
o Stored Value cards, e.g. Watan cards
7. IT policy in financial institutions o Developing an
organization-wide IT policy
Key components
Dos and dont
User restrictions
Scheduled back-ups / auto-archiving
Antivirus safeguards
Data confidentiality
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8. IT Vendor Services
Outsourcing and In sourcing
Managed Services
9. IT Security and Risk Mitigation
o Basic principles
Key concepts
Authenticity
Banking security standards
Risk of password sharing
o Mitigation controls
Administrative
Logical
Physical
o Security processes and management
Security governance
Incident response
Risk management and IT auditing
o Business continuity
Disaster recovery planning
o Professionalism and ethical standards
o IT audit framework/ standardization
o International certifications in IT security
o International standards of IT security
o SBP IT Audit
10. IT laws in Pakistan/ Regulatory Framework o ETO Electronic
Transactions Ordinance
o Cyber Crime Ordinance
o Emerging card global standards, e.g. EMV and PCI / DSS
o State Bank penalties against non-compliance
