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BOOKING A TABLE ON THE PHONE & ASKING FORINFORMATION

(Template)

HEAD WAITER: Greeting, including part of the day (morning, afternoon,

evening), name of the restaurant/hotel, person speaking/department, and offering help.

e.g. Good morning, S!oo"#Ho$e", Pe$er %e'(ing, !o)m'* I !e" *o+

-LIENT: Greeting, including part of the day (morning, afternoon,evening) and say that you want to make a reservation.

e.g. Good morning. I )o+"d "i(e $o m'(e ' re%er'$ion.

HEAD WAITER: Confirms, (sir /madam). Asks when

e.g. A"" rig!$, %ir. For )!'$ d'* )o+"d $!'$ /e

-LIENT: Says when (days, month, period...)

e.g. For ne0$ Frid'*

HEAD WAITER:  Asks numer of people

e.g. For !o) m'n* eo"e )o+"d $!'$ /e

-LIENT: Gives numer of people

e.g. I$ i% 1or $en eo"e

HEAD WAITER:  Asks which meal

e.g. Wo+"d *o+ "i(e i$ 1or "+n! or 1or dinner

-LIENT: Says when

e.g. I )o+"d "i(e i$ 1or dinner 

HEAD WAITER:  Asks time

e.g. A$ )!'$ $ime )o+"d *o+ "i(e *o+r $'/"e

-LIENT: Says time

e.g. A$ 23 o4"o(

HEAD WAITER:  Asks personal details

e.g. -o+"d I !'e $!e n'me 1or $!e re%er'$ion, "e'%e

-LIENT: Gives his/her name

e.g. 5e%, i$4% O"ier S$een%on

HEAD WAITER: Checks spelling

e.g. -o+"d *o+ %e"" *o+r %+rn'me, "e'%e

-LIENT: Spells his/her name/surname

e.g. O1 o+r%e. I$6% S#T#E#7#E#N#S#O#N.

HEAD WAITER:  Asks telephone numer 

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e.g. -o+"d *o+ gie me ' on$'$ n+m/er, "e'%e

-LIENT: Gives his/her telephone numer 

e.g. 5e%, i$6% 89;<=8>?

HEAD WAITER: Confirms the reservation

So, i$6% ' $'/"e 1or $en eo"e, ne0$ Frid'* '$ 23 o4"o(.

-LIENT:  Agrees and re!uires informatione.g. 5e%, i$6% er1e$. E0+%e me, i% $!e re%$'+r'n$ '#"'#'r$@ or )i$! %e$ men+%

HEAD WAITER: "rovides the re!uired information

e.g. We !'e go$ /o$!, %ir.

-LIENT: #e!uires some information aout methods of payment

e.g. And m'* I '* )i$! redi$ 'rd

HEAD WAITER: "rovides the re!uired informatione.g. O1 o+r%e, %ir. We do 'e$ mo%$ redi$ 'rd%.

-LIENT: #e!uires some information aout the location of thehotel/restaurant

e.g. E0+%e me, !o) 'n I ge$ $o $!e re%$'+r'n$

HEAD WAITER: "rovides the re!uired information

e.g. I$6% in O01ord S$ree$, +%$ oo%i$e Pi'di""* -ir+%+ndergro+nd.

($he client can ask some other !uestions)

-LIENT: $hanks the head waiter 

e.g. T!'n( *o+ er* m+! 1or *o+r !e".

HEAD WAITER: $hanks the client and says goodye

e.g. No$ '$ '"", Mr. S$een%on. We 're "oo(ing 1or)'rd $o%eeing *o+. Good/*e

-LIENT: Says goodye

e.g. Good/*e