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BUS 311: Fall Management Information Systems Provide routine information to managers in the functional areas Provide information in exception reports and ad hoc (demand) reports Terminology Originally: ’MIS’ used for everything having to do with IT and IS Today: ’MIS’ used for this type of system (except in a few universities!) MIS gets input from TPS
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Information and Decision Support Systems
Chapter 6October 22
BUS 311: Fall 2003 2
TPS, MIS/DSS, and AI/ES
BUS 311: Fall 2003 3
Management Information Systems
Provide routine information to managers in the functional areas
Provide information in exception reports and ad hoc (demand) reports
Terminology Originally: ’MIS’ used for everything having to do with IT
and IS Today: ’MIS’ used for this type of system (except in a
few universities!) MIS gets input from TPS
BUS 311: Fall 2003 4
Management Information System
BUS 311: Fall 2003 5
Sources of Managerial Information
BUS 311: Fall 2003 6
Guidelines for Developing MIS Reports
BUS 311: Fall 2003 7
Decision Support Systems
Support for Problem-Solving Phases
Different Decision Frequencies One-time: ad hoc DSS Repetitive: Institutional DSS
Different Problem Structures Highly structued vs. Semi or
unstructured Support for Various
Decision-Making Levels Operational, tactical,
strategic
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Decision Making Level
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DSSs versus MISs
Problem Type Users Support Emphasis Approach
System Speed Output Development
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Book, p. 238
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Model of a DSS •Financial Models•Statistical Analysis Models•Graphical Models•Project Management Models
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Group Decision Support System
Software application that consists of most elements in a DSS, plus software needed to provide effective support in a group decision making
Special design Ease of use Flexibility Decision-making
support Anonymous input
Reduction of negative group behavior
Parallel communication
Automated record keeping
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GDSS Configuration
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GDSS Alternatives
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GDSS Decision Room
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Executive Support System
Tailored to individual executives
Easy to use Drill down capabilities Support need for external data Can help when uncertainty is
high Future-oriented Linked to value-added
processes Support for
defining an overall vision strategic planning strategic organizing and
staffing strategic control crisis management
BUS 311: Fall 2003 17
Coming up
Thursday Relational DB Appendix Due: Tutorial 6
Tuesday Intelligent/Advanced Systems Chapter 7
