INE VO DD WB Vol1 Mod5 CallFeatures Tasks

8/10/2019 INE VO DD WB Vol1 Mod5 CallFeatures Tasks

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Voice Deep Dive Workbook Version 3.5 Module 5

Copyright 2011 Internetwork Expert www.INE.com- 1 -

CUCM Phone and Call Features :: Tasks

Lab Instructions:

Prior to starting this lab, ensure that you have both read through theVoice Rack RentalGuidebefore beginning this lab, so that you are fully aware of how all equipment worksand is accessed, and that you have loaded both the initial router/switch configs fromINEs members site,and that you have manually loaded the CUCM initial configs asdescribed below.

Note

- Most Deep Dive lab scenarios require existing configuration before they can begin tobe configured. Also, most lab scenarios use different pre-configuration from other DeepDive labs. Therefore it is necessary to load the "Startup Configs" prior to beginning anyof these lab scenarios.

- To load your router and switch configs, first log into yourINE.com Members account,then navigate to the "Rack Rental" tab, and click on "Control Panel" >> "Click here tochoose a configuration to be loaded on your Voice Rack", then choose the appropriatelynamed selection for this module. This will onlyload your router and switch configs(pstn, r1, r2, r3, sw1, sw2).

- To load your CUCM server initial configs,please log into the CUCM Admin WebUI,and use the Bulk Administration tool to upload & import the appropriately named DD-ModXX-CUCM-Startup.tar" file that was included in yourMembers accountfor thismodule. Here are two brief demonstration videos on how to successfully accomplish thisupload and import into CUCM:Importing or Exporting Configurations in CSV file fromCUCM(15 mins), andFixing Any Issues That May Arise With Importing CSS andCdPTP & CngPTPs(8 mins).
http://ine.com/l/vo_rraghttp://ine.com/l/vo_rraghttp://ine.com/l/vo_rraghttp://ine.com/l/vo_rraghttp://members.ine.com/http://members.ine.com/http://members.ine.com/http://members.ine.com/http://members.ine.com/http://members.ine.com/http://members.ine.com/http://members.ine.com/http://ieclass.ine.com/p98538031/http://ieclass.ine.com/p98538031/http://ieclass.ine.com/p98538031/http://ieclass.ine.com/p98538031/http://ieclass.ine.com/p20181521/http://ieclass.ine.com/p20181521/http://ieclass.ine.com/p20181521/http://ieclass.ine.com/p20181521/http://ieclass.ine.com/p20181521/http://ieclass.ine.com/p20181521/http://ieclass.ine.com/p98538031/http://ieclass.ine.com/p98538031/http://members.ine.com/http://members.ine.com/http://members.ine.com/http://ine.com/l/vo_rraghttp://ine.com/l/vo_rrag


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5.1 Phone Display

Ensure that all IP Phones show their complete E.164 phone number in the topright of their display

o CorpHQ Phones should show this number: +1206501100X

o Branch1 Phones should show this number: +1512602200X

o Branch2 Phones should show this number: +3120703300X

All users are already linked to their corresponding IP Phones using the belowinformation:

o CorpHQ Phone1 belongs to Jack Shepherd

o CorpHQ Phone2 belongs to Hugo Reyes

o CorpHQ Phone3 belongs to Benjamin Linus

o Branch1 Phone1 belongs to Eloise Hawking

o Branch1 Phone2 belongs to Daniel Faraday

o Branch2 Phone1 belongs to Desmond Hume

o Branch2 Phone2 belongs to James Ford

Ensure all IP Phones' primary line displays their User's First and Last Namealong with their extension (DN) in the following format:

o FName LName xYYYY (where YYYY is the 4 digit extension)

o (e.g. Jack Shepherd x1001)

Ensure two IP phones setting up a call (one phone dialing and the other phoneringing) both display the full name (only FName LName) of the person that iseither calling or being called respectively

5.2 Phone Firmware

Enable Hugo Reyes' (x1002) and James Ford's (x3002) phones so that they areable to distribute firmware images to each other via a peer-to-peer protocol toreduce WAN bandwidth consumption and CUCM TFTP server strain

5.3 Phone Logging

Force Jack Shepard's (x1001) phone to produce logging messages out of the PCport so that a packet sniffer can be used to watch them

5.4 Basic Ring Settings

Set Hugo Reyes' phone (x1002) to allow for up to 3 total calls, but only allow 1call to be active before future calls ringing in get forwarded to his CFB setting

Also set his DND so that if enabled, it automatically gets forwarded to his CFBsetting, however still allow his handset light to flash to indicate the incoming, butforwarded call. Ensure that he has the ability to toggle DND on and off.

Set his CFB to Eloise Hawking (x2001) to test


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5.5 Basic Call Forwarding

Provision James Ford's phone (x3002) so that if a call is ringing into him, that hesees the calling party's name and number, as well as the original party thatforwarded the call and the last party to forward the call

Ensure that there is some sort of information that displays on James Ford'sphone indicating that this call was a Forwarded Call, even after the call has beenpicked up by him

Set DND on Hugo Reyes' phone (x1002) to Enabled and set Eloise Hawking'sphone (x2001) to CFA to 3002, then call from x1001 to x1002 to test

In the above test, where the call has already been forwarded twice, if Jamesshould attempt to forward the call again, it should fail whenever Jack initiates theabove call. Forward James' phone to x3001, and place the call from Jack (x1001)to James (x3001) again to test. You should hear reorder tone. You can un-forward when done testing.

5.6 Advanced Call Forwarding

Ensure that if Hugo Reyes (x1002) wanted to, he had the ability to immediatelyforward any incoming call to either Desmond Hume (x3001) or James Ford(x3002) by only pressing one button

o Clarification: You are allowed two buttons for this task, however only oneshould need to be pressed to forward the incoming call to x3001, and theother to x3002

5.7 Auto-Answer

Enable Auto-Answer for Benjamin Linus' phone (x1003) with speakerphone

Only allow it to auto-answer the call after 2 full rings

Do not allow auto-answer to function if there is a call already on hold at CorpHQPhone3

5.8 CallBack

Enable CallBack for Hugo Reyes' phone (x1002)

When Hugo enables CallBack for another phone, and the other phone becomesavailable (goes from any other state to the state of idle), then a female voiceshould ask Hugo "Are You There?"

5.9 Intercom

Enable Intercom functionality between Jack Shepherd's (x1001) and HugoReyes' phones (x1002) using the DNs of 1001 and 1002 respectively

Each phone's intercom line should go off-hook with speaker immediately - noringing

Each person should see Ringing ID or Display ID of the other person's full namewhen calling or being called respectively


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If either person goes off-hook on their intercom line, it should automatically dialthe other person's intercom, and their phone display should indicate that

5.10 Call Hold

If Eloise Hawking (x2001) places a call on hold, she should be reminded of thatheld call every 10 seconds

5.11 Call Park

Ensure that any IP Phone user can park any call that is active on their phone

Ensure that users are always able to park calls anywhere in the DN range of5500-5599

Ensure that an IP Phone who might have a full display can choose to park a call

by choosing the exact park DN, rather than having one automatically assigned tothem by CUCM

o They should be able to park the call anywhere in the range of 5600-5699

o If that call is not retrieved within 30 seconds, the call should ring back toEloise Hawking (x2001)

o Calls should be able to be retrieved by dialing *88

5.12 Call Pickup

Setup call pickup groups, one for each of the three sites, and assign all phones'

primary DN's at each site to their respective groups Provision each phone so that if a call is ringing in on any other phone, that they

are able to use the Pickup, GPickUp and OPickUp softkeys to pickup ringingphones in various groups

Ensure that if a phone is ringing inside of a group, that after one ring, the otherphones in that group hear "Are You There?" and simultaneously see the both theCalling and Called party along the bottom of their phone display (e.g. JackShepherd sees: "Desmond Hume -> Hugo Reyes")

Allow any person picking up a call to only have to press a single key toimmediately answer the other person's ringing phone

Allow Jack to immediately see if Hugo's phone is ringing with a BLF Call Pickupbutton


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5.13 Shared Line, Barge and cBarge

Create a DN on a new line on both Jack Shepherd and Hugo Reyes' phones

o Assign the new Line the DN of 1005

Allow Jack the ability to barge into any active call on that line, undetected by thethird party on the existing call with Hugo

Allow Hugo the ability to barge into any active call on that line, if the third party onthe existing call with Jack is using an IP phone, they should be able to tell thatthe call has been barged in on

Allow Jack the ability to "lock" the line so that Hugo cannot barge in on any in-progress, or on-hold, existing call, nor "see" who Jack is calling at any time

Hugo should not have the ability to "lock" the line for any calls

Documents

INE VO DD WB Vol1 Mod5 CallFeatures Tasks