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Chemicals Industry Solution Map Edition 2008

Industry Solution Map Chemicals 2008

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Chemicals

Industry Solution Map Edition 2008

Chemicals Suppliers &

Partners Customers &

Channels Develop Plan Source Make Deliver Sell & Serve

Enterprise Management & Support

Innovation Management

R & D Management

Product Development

Supplier Collaboration

Strategic Sourcing

Procure to Pay

Supply Chain Planning & Execution

Collaborative Demand & Supply Planning

Logistics & Fulfillment Planning

Warehouse & Inventory Management

Manufacturing

Manufacturing Planning

Manufacturing Execution & Collaboration

Manufacturing Visibility

Enterprise Asset Management

Sales & Marketing

Sales and Operations Planning

Opportunity Management

Inquiry to Contract

Order to Cash

Customer Service & Complaint Management

Quality Management & Compliance

Quality Management

Environmental, Health & Safety Compliance

REACH Compliance Management

Corporate Compliance

© SAP 2008 / Page 2

Chemicals Suppliers &

Partners Customers &

Channels Develop Plan Source Make Deliver Sell & Serve

Enterprise Management & SupportAnalytics

Financials

Human Capital Management

Corporate Services

Operations Support

Innovation Management

Supplier Collaboration

Supply Chain Planning & Execution

Manufacturing

Sales & Marketing

Quality Management & Compliance

© SAP 2008 / Page 3

Chemicals Suppliers &

Partners Customers &

Channels Develop Plan Source Make Deliver Sell & Serve

Enterprise Management & SupportAnalytics

Financial Analytics Operations Analytics Workforce Analytics

Financials Financial Supply Chain

Management Treasury Financial Accounting Management Accounting Corporate Governance

Human Capital Management

Talent Management Workforce Process Management Workforce Deployment

Corporate Services

Travel Management Environment, Health, and Safety

Compliance Management Incentive and Commission

Management Real Estate Management

Operations Support

Life-Cycle Data Management Project and Portfolio Management Indirect Procurement Global Trade Services

Innovation Management

Supplier Collaboration

Supply Chain Planning & Execution

Manufacturing

Sales & Marketing

Quality Management & Compliance

© SAP 2008 / Page 4

R & D Management

Idea and Concept Management (SAP S38 )

Strategic Portfolio Management (SAP S38 )

Resource and Time Management (SAP S7,S38 )

Project Planning and Scoping (SAP S7,S38 )

Project Execution (SAP S7,S38 )

Product Development

Specification Management (SAP S8,S38 )

Recipe Management (SAP S7,S38 )

Quality Engineering (SAP S7,S38 )

Prototyping and Ramp-Up (SAP S7,S38 )

Product Development (SAP S7,S38 )

Innovation Management Suppliers &

Partners Customers &

Channels Develop Plan Source Make Deliver Sell & Serve

SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

Innovation Management

© SAP 2008 / Page 5

Strategic Sourcing

Source of Supply Management (SAP S7,S17,S18 )

Vendor Evaluation and Monitoring (SAP S7,S17,S18 )

Requirement Processing (SAP S7,S17,S18 )

Procure to Pay

Managing Catalog Content (SAP S7,S17 )

Processing Purchase Orders (SAP S7,S17 )

Requirement Processing (SAP S7,S17 )

Supplier Order Collaboration (SAP S17 )

Inbound Processing and Receipt Confirmation (SAP S7,S17 )

Invoicing (SAP S17 )

Vendor Evaluation and Monitoring (SAP S17 )

Analyzing Spend (SAP S17,S34 )

Supplier Collaboration Suppliers &

Partners Customers &

Channels Develop Plan Source Make Deliver Sell & Serve

SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

Supplier Collaboration

© SAP 2008 / Page 6

Collaborative Demand & Supply Planning

Strategic SC Design (SAP S45 )

Demand Planning (SAP S45 )

Supply Network Planning (SAP S7,S45 )

Safety Stock Planning (SAP S7,S45 P4 )

Production Planning (Process Manufacturing) (SAP

S7,S45 )

Supply Chain Monitoring and Control (SAP S34,S45

P4 )

Logistics & Fulfillment Planning

Distribution Planning (SAP S5,S7,S19,S46 )

Transportation Planning (SAP S5,S7,S19,S46 )

Transportation Execution (SAP S5,S7,S19,S46 )

Freight Costing (SAP S5,S7,S19,S46 )

Sales Order Processing (SAP S5,S7,S19,S45,S46 )

Outbound Processing (SAP S5,S7,S19,S45,S46 )

Billing (SAP S5,S7,S19,S45,S46 )

GATP (SAP S5,S7,S19,S45,S46 )

Yard Management

Warehouse & Inventory Management

Warehousing and Storage (SAP S7,S19,S45 )

Inbound Processing and Receipt Confirmation (SAP

S7,S19,S45 )

Outbound Processing (SAP S7,S19,S45 )

Physical Inventory (SAP S7,S19,S45 )

Cross Docking in SCM (SAP S7,S19,S45 )

Supply Chain Planning & Execution Suppliers &

Partners Customers &

Channels Develop Plan Source Make Deliver Sell & Serve

SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

Supply Chain Planning & Execution

© SAP 2008 / Page 7

Manufacturing Planning

Production Scheduling (SAP

S7,S16,S32 P3 )

Production Planning (Process Manufacturing) (SAP S7,S16,S32

P3 )

Manufacturing Execution & Collaboration

Manufacturing Execution (SAP

S7,S16,S32 )

Electronic Batch Record (SAP

S7,S16,S32 )

Document Management (SAP S7,S16 )

Manufacturing Monitoring and Control (SAP S7,S16 )

Subcontracting (SAP S7,S16 )

Integration of Manufacturing Execution Systems (SAP S7,S16,S32 )

Manufacturing Visibility

Material Tracking (SAP S7,S16,S32 )

Integration of Manufacturing Execution Systems (SAP S7,S16,S32 )

Product and Service Cost Management (SAP S7,S16 )

Environmental Compliance (SAP

S7,S8,S16 )

Enterprise Asset Management

Investment Planning for Capital Assets (SAP S7,S7,S16,S29 )

Document Management (SAP

S7,S7,S16,S29 )

Investment Project Planning and Scoping (SAP S7,S7,S16,S29 )

Investment Project Execution (SAP

S7,S7,S16,S29 )

Contractor Management (SAP

S7,S16,S29 )

Services and Service Parts Requirement Processing (SAP

S7,S16,S29 )

Purchase Order Processing (SAP

S7,S16,S29 )

Supplier Collaboration (SAP

S7,S16,S29 )

Service Entry (SAP S7,S16,S29 )

Parts Inbound Processing and Receipt Confirmation (SAP S7,S16,S29 )

Invoicing Verification (SAP S7,S16,

S29 ) Phase-In Equipment (SAP

S7,S7,S16,S29 )

(continued…)

Manufacturing Suppliers &

Partners Customers &

Channels Develop Plan Source Make Deliver Sell & Serve

SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

Manufacturing

© SAP 2008 / Page 8

Manufacturing Planning Manufacturing Execution &

Collaboration Manufacturing Visibility Enterprise Asset Management

Preventive Maintenance (SAP

S7,S7,S16,S29 P2 ) Corrective Maintenance (SAP

S7,S7,S16,S29 ) Refurbishment Processing (SAP

S7,S7,S16,S29 ) Work Clearance Management (SAP

S7,S7,S12,S16 ) Reliability-Centred Maintenance (SAP

S7,S16,S29 P6 ) Dispatching and Scheduling (People/Tools) (SAP S7,S7,S16,S29

P1 ) Engineering Change and Configuration Management (SAP S7,S7,S16,S29 ) Maintenance Cost Budgeting (SAP

S7,S7,S16,S29 ) Shutdown Management (SAP

S7,S7,S16,S29 ) Equipment and Parts Physical Inventory (SAP S7,S7,S16,S29 ) Inspection and Calibration Processing (SAP S7,S7,S16,S29 ) Waste Management (SAP S7,S16,S29 )

Phase-Out Equipment (SAP

S7,S7,S16,S29 ) Asset Scrapping (SAP S7,S7,S16,S29 )

Failure Mode and Effects Analysis

(FMEA) (SAP S7,S16,S29 P6 )

Manufacturing Suppliers &

Partners Customers &

Channels Develop Plan Source Make Deliver Sell & Serve

SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

Manufacturing

© SAP 2008 / Page 9

Sales and Operations Planning

Sales Planning and Forecasting (SAP S41,S45 )

Demand Planning (SAP

S7,S41,S45 )

Production Planning (Process Manufacturing) (SAP

S7,S41,S45 )

Source of Supply Management (SAP S7,S41,S45 )

Opportunity Management

Marketing Planning and Budgeting (SAP S7,S36,S41 )

Segmentation (SAP

S7,S36,S41 )

Customer Profitability Analysis (SAP S7,S36,S41 )

Sales Pipeline and Funnel Analysis (SAP S36,S41 )

Lead Processing (SAP S36,S41 )

Lead Analysis (SAP

S33,S34,S42,S43 )

Activity Processing (SAP

S36,S41 )

Activity Analysis (SAP S36,

S41 ) Opportunity Processing (SAP

S36,S41 )

Opportunity Analysis (SAP

S36,S41 )

Inquiry to Contract

Account Planning (SAP

S36,S41 )

Account Processing (SAP

S7,S36,S41 )

Inquiry Processing (SAP

S7,S41 )

Quotation Processing (SAP

S7,S36,S41 )

Contract Processing (SAP

S7,S36,S41 )

Contract Analysis (SAP

S36,S41 )

Order to Cash

Account Processing (SAP

S36,S41 )

Inquiry Processing (SAP

S7,S36,S41 )

Quotation Processing (SAP

S7,S36,S41 )

Sales Order Processing (SAP

S7,S36,S41 )

Outbound Processing (SAP

S7,S41 )

Billing (SAP S7,S36,S41 )

Billing Analysis (SAP

S7,S36,S41 )

Sales Quotation and Order Analysis (SAP S36,S41 )

Sales Analysis by Territory (SAP S33,S42,S43 )

Customer Service & Complaint Management

Help Desk (SAP S44 )

E-Mail Response Management with Interaction Center (SAP S33,S42,S43 )

Sample Management (SAP S43 )

Complaints and Returns Analysis (SAP S44 )

Complaints Processing (SAP

S44 )

Inbound Processing and Receipt Confirmation (SAP

S7,S44 )

Outbound Processing (SAP

S7,S44 )

Credit Memo Processing (SAP

S7,S44 )

Billing (SAP S7,S44 )

Sales & Marketing Suppliers &

Partners Customers &

Channels Develop Plan Source Make Deliver Sell & Serve

SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

Sales & Marketing

© SAP 2008 / Page 10

Quality Management

Quality Assurance and Control (SAP S7

P3 )

Quality Engineering (SAP S7 )

Quality Improvement (SAP S7 )

Audit Management (SAP S7 )

Environmental, Health & Safety Compliance

Product Safety (SAP S7,S8,S20,S21 )

Hazardous Substance Management (SAP S8,S20,S21 )

Dangerous Goods Management (SAP

S8,S22 )

Waste Management (SAP

S7,S8,S20,S21 )

Industrial Hygiene and Safety (SAP

S7,S8,S15,S20,S21 )

Occupational Health (SAP S7,S8 )

Audit Management (SAP S15,S22,S25 )

Emissions Management (SAP

S6,S7,S20,S21 P1 )

REACH Compliance Management

Legal process management (SAP S37 )

Material Management - Material assessment (SAP S37 )

Material Management - Use and exposure coverage (SAP S37 )

Material Management - Use and exposure determination (SAP S37 )

Org. Data Management - Maintenance of Consortia (SAP S37 )

Org. Data Management - Maintenance of external REACH organization (SAP

S37 )

Org. Data Management - Maintenance of internal REACH Organization (SAP

S37 )

Org. Data Management - Maintenance of Supply Chain Business Partner (SAP

S37 )

Substance and Exposure Management - Endpoint Management (SAP S37 )

Substance and Exposure Management - Substance Base Data (SAP S37 )

Supply Chain Collaboration - Customer Communication (SAP S37 )

Supply Chain Collaboration - Supplier Communication (SAP S37 )

Corporate Compliance

Checking of Preferential Eligibility (SAP

S20,S21,S22,S27 )

Customs Processing Import (SAP S24 )

Export Control (SAP S20,S23 )

Export License Management (SAP

S20,S27 )

Import Control (SAP S21,S23 )

Preference Determination (SAP

S22,S27 )

Presentation to Customs (SAP S24 )

Product Classification (SAP

S23,S24,S27 )

Recipe Maintenance (SAP S27 )

Restitution Calculation (SAP S27 )

Sanctioned Party List Screening for Logistics (SAP S20,S27 )

Transit Procedure Inbound (SAP S24 )

Risk Management (SAP S7,S28 )

Quality Management & Compliance Suppliers &

Partners Customers &

Channels Develop Plan Source Make Deliver Sell & Serve

SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

Quality Management & Compliance

© SAP 2008 / Page 11

Financial Analytics

Financial and Management Reporting (SAP S7 )

Financial Planning, Budgeting and Forecasting (SAP

S3,S7 )

Profitability Analytics (SAP S3,S7 )

Product and Service Cost Analytics (SAP S7 )

Overhead Cost and ABC/M Analytics (SAP S3,S7 )

Payment Behavior Analytics (SAP S7 )

Legal and Management Consolidation (SAP S3,S7 )

Balanced Scorecard (SAP S7 )

Risk Management (SAP S7,S28 )

Management Cockpit (SAP S7 )

Corporate Investment Management (P7 )

Operations Analytics

Sales Planning (SAP S7 )

Procurement Analytics (SAP S7 )

Inventory and Warehouse Management Analytics (SAP S7 )

Manufacturing Analytics (SAP S7 )

Transportation Analytics (SAP S7 )

Sales Analytics (SAP S7 )

Customer Service Analytics (SAP S7 )

Program and Project Management Analytics (SAP S7 )

Quality Management Analytics (SAP S7 )

Asset Analytics & Performance Optimization (SAP S7 )

Workforce Analytics

Workforce Planning (SAP S7 )

Workforce Cost Planning & Simulation (SAP S7 )

Workforce Benchmarking (SAP S7 )

Workforce Process Analytics & Measurement (SAP

S7 ) Talent Management Analytics & Measurement (SAP

S7 )

Strategic Alignment (SAP S7 )

Enterprise Management & Support

Analytics

SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

© SAP 2008 / Page 12

Financial Supply Chain Management

Electronic Bill Presentment and Payment (SAP S7,S9 )

Collections Management (SAP

S7,S9 )

Credit Management (SAP

S7,S9 )

Dispute Management (SAP

S7,S9 )

Treasury

Treasury and Risk Management (SAP S7,S13,S15 )

Cash and Liquidity Management (SAP S7,S13,S15 )

In-House Cash (SAP

S7,S13,S14,S15 )

Bank Communication Management (SAP

S7,S9,S15,S30 )

Financial Accounting

General Ledger (SAP S7 )

Accounts Receivable (SAP

S7 ) Accounts Payable (SAP S7 )

Contract Accounting

Fixed Assets Accounting (SAP

S7 )

Bank Accounting (SAP S7 )

Cash Journal Accounting (SAP

S7 )

Inventory Accounting (SAP

S7 ) Tax Accounting (SAP S7 )

Accrual Accounting (SAP S7 )

Local Close (SAP S4,S7 )

Financial Statements (SAP

S7 )

Management Accounting

Profit Center Accounting (SAP

S7 )

Cost Center and Internal Order Accounting (SAP S7 )

Project Accounting (SAP S7 )

Investment Management (SAP

S7 )

Product Cost Accounting (SAP

S7 )

Profitability Accounting (SAP

S7 )

Transfer Pricing (SAP S7 )

Corporate Governance

Audit Information System (SAP

S7 )

Management of Internal Controls (SAP S7,S26 )

Risk Management (SAP

S7,S28 )

Whistle Blower Complaints (SAP S7 )

Segregation of Duties (SAP

S25 )

Enterprise Management & Support

Financials

SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

© SAP 2008 / Page 13

Talent Management

Recruiting (SAP S2,S7 )

Career Management (SAP S7 )

Succession Management (SAP S7 )

Enterprise Learning (SAP S7 )

Employee Performance Management (SAP S7 )

Compensation Management (SAP S7 )

Workforce Process Management

Employee Administration (SAP S7 )

Organizational Management (SAP S2,S7 )

Global Employment (SAP S7 )

Benefits Management (SAP S7 )

Healthcare Cost Management (SAP S7 P2 )

Time and Attendance (SAP S2,S7 )

Payroll and Legal Reporting (SAP S7 )

HCM Processes & Forms (SAP S7,S31,S35 )

Workforce Deployment

Project Resource Planning (SAP S7,S40,S48 )

Resource and Program Management (SAP

S7,S39,S40,S48 )

Retail Scheduling (SAP S7,S40,S48 )

Enterprise Management & Support

Human Capital Management

SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

© SAP 2008 / Page 14

Travel Management

Travel Request and Pre-trip approval (SAP S2,S7 )

Travel Planning - Online Booking (SAP

S7 )

Travel and Expense Management (SAP

S7 )

Global Travel Policy Compliance (SAP

S7 )

Travel and Expense Analytics (SAP S7 )

Environment, Health, and Safety Compliance Management

Environment, Health & Safety (EH&S) (SAP S7,S8 )

Environmental Compliance (SAP

S6,S7,S8 )

Compliance for Products (SAP S7,S8 )

Incentive and Commission Management

Incentive Business Configuration (SAP

S7 )

Incentive Plan Maintenance (SAP S7 )

Incentive Processing (SAP S7 )

Real Estate Management

Portfolio Management (SAP S7,S11 )

Commercial Real Estate Management (SAP S7,S11 )

Corporate Real Estate Management (SAP S7,S11 )

Facilities Management (SAP

S7,S8,S10,S11 )

Support Processes (SAP

S7,S9,S11,S15 )

Enterprise Management & Support

Corporate Services

SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

© SAP 2008 / Page 15

Life-Cycle Data Management

Document Management (SAP S7 )

Product Structure Management (SAP S7 )

Recipe Management (SAP S7 )

Specification Management (SAP S7 )

Change and Configuration Management (SAP S7 )

Project and Portfolio Management

Project Planning (SAP S7,S39 )

Resource and Time Management (SAP

S7,S39 )

Project Execution (SAP S7 )

Project Accounting (SAP S7,S39 )

Prototyping and Ramp-Up (SAP S7 )

Development Collaboration (SAP S7 )

Indirect Procurement

Requisitioning (SAP S7 )

Purchase Order Management (SAP S7 )

Receiving (SAP S7 )

Financial Settlement (SAP S7 )

Global Trade Services

Export Management (SAP S20 )

Import Management (SAP S21 )

Trade Preference Management (SAP

S22 )

Restitution Management (SAP S21 )

Enterprise Management & Support

Operations Support

SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

© SAP 2008 / Page 16

Business Objectives

Scenario: Business Objectives: Collaborative Demand & Supply Planning Increasing Revenue

•  Improve capacity utilization

Lowering Working Capital •  Reduce inventory carrying costs

Reducing Operating Costs & Increasing Efficiency •  Automation and standardization of business processes

Corporate Compliance Improving Regulatory Compliance •  Lower risk of harm to employees and customers/clients/citizens •  Lower risk of employee accidents •  Comply with future regulatory reporting requirements

Improving Service Delivery •  Faster access to relevant information

Customer Service & Complaint Management

Improving Customer Service •  Improved quality and accuracy •  Complaint management and tracking •  Provide a single face to the customer

Improving Service Delivery •  Collaborate with business partners

© SAP 2008 / Page 17

Business Objectives

Scenario: Business Objectives: Enterprise Asset Management Increasing Transparency & Accountability

•  Improvement of regulatory compliance •  Provide decision support

Managing Fixed Assets & Resources •  Optimize capital equipment and asset utilization •  Minimize investment in operating facilities

Reducing Operating Costs & Increasing Efficiency •  Improve asset and maintenance management

Environmental, Health & Safety Compliance

Improving Regulatory Compliance •  Lower risk of harm to employees and customers/clients/citizens •  Lower risk of employee accidents •  Comply with future regulatory reporting requirements

Improving Service Delivery •  Faster access to relevant information

Inquiry to Contract Improving Customer Service •  Better service levels •  Improve forecast accuracy •  Provide a single face to the customer

Increasing Revenue •  Improve customer retention and loyalty •  Improve order fill rate

© SAP 2008 / Page 18

Business Objectives

Scenario: Business Objectives: Logistics & Fulfillment Planning Improving Customer Service

•  Support multi-channel interaction

Lowering Working Capital •  Shorten order-to-cash cycle •  Reduce out-of-stock situation

Managing Fixed Assets & Resources •  Improve physical inventory process

Reducing Operating Costs & Increasing Efficiency •  Improve inventory visibility

Manufacturing Execution & Collaboration Improving Customer Service •  Improved quality and accuracy

Increasing Revenue •  Maximize profitability by product •  Improve order fill rate

Lowering Working Capital •  Shorten order-to-cash cycle

Managing Fixed Assets & Resources •  Improve return-on-investment (ROI) of fixed assets •  Improve resource tracking, availability and uptime

Reducing Operating Costs & Increasing Efficiency •  Improve asset and maintenance management

© SAP 2008 / Page 19

Business Objectives

Scenario: Business Objectives: Manufacturing Planning Improving Customer Service

•  Improved quality and accuracy

Increasing Revenue •  Maximize profitability by product •  Improve order fill rate

Lowering Working Capital •  Shorten order-to-cash cycle

Managing Fixed Assets & Resources •  Improve return-on-investment (ROI) of fixed assets •  Improve resource tracking, availability and uptime

Reducing Operating Costs & Increasing Efficiency •  Improve asset and maintenance management

Manufacturing Visibility Improving Customer Service •  Improved quality and accuracy

Increasing Revenue •  Maximize profitability by product •  Improve order fill rate

Lowering Working Capital •  Shorten order-to-cash cycle

Managing Fixed Assets & Resources •  Improve return-on-investment (ROI) of fixed assets •  Improve resource tracking, availability and uptime

Reducing Operating Costs & Increasing Efficiency •  Improve asset and maintenance management

© SAP 2008 / Page 20

Business Objectives

Scenario: Business Objectives: Opportunity Management Improving Customer Service

•  Strengthen partnerships and account management

Improving Service Delivery •  Collaborate with business partners

Increasing Revenue •  Efficient campaign planning and management •  Improve customer retention and loyalty •  Improve sales lead generation and process

Order to Cash Improving Customer Service •  24x7 customer self-service •  Offer multiple points of access. •  Provide a single face to the customer

Increasing Revenue •  Improve order fill rate •  Offer multiple points of access

Procure to Pay Increasing Security •  Improve document control, integrity and retention

Lowering Working Capital •  Fewer returns, more efficient process •  Reduce inventory carrying costs •  Reduce out-of-stock situation •  Visibility to vendor/supplier inventory

© SAP 2008 / Page 21

Business Objectives

Scenario: Business Objectives: Product Development Increasing Revenue

•  Develop new markets •  Extend market share •  Reduce time-to-market & volume

Reducing Operating Costs & Increasing Efficiency •  Lower communications expenses •  Reduce administration, improve business processes •  Reduce travel related expense •  Standardize processes for consistency, efficiency

Quality Management Improving Customer Service •  Improve product quality •  Improved quality and accuracy •  Reduce error rate

Improving Regulatory Compliance •  Improve auditability of information and actions

R & D Management Increasing Revenue •  Reduce time-to-market & volume

Increasing Transparency & Accountability •  Improve transparency and auditability of activities •  Increase data transparency

REACH Compliance Management

© SAP 2008 / Page 22

Business Objectives

Scenario: Business Objectives: Sales and Operations Planning Improving Customer Service

•  Improve forecast accuracy

Increasing Revenue •  Efficient sales planning and management •  Improve capacity utilization

Increasing Transparency & Accountability •  Provide decision support

Managing Fixed Assets & Resources •  Improve physical inventory process

Strategic Sourcing Improving Customer Service •  Collaborate with business partners •  Improve forecast accuracy

Increasing Revenue •  Improve order fill rate

Lowering Working Capital •  Increase inventory turns •  Reduce inventory carrying costs

© SAP 2008 / Page 23

Business Objectives

Scenario: Business Objectives: Warehouse & Inventory Management Improving Customer Service

•  Improved quality and accuracy

Increasing Revenue •  Maximize profitability by product

Managing Fixed Assets & Resources •  Improve physical inventory process

Reducing Operating Costs & Increasing Efficiency •  Improve inventory visibility

© SAP 2008 / Page 24

Key Performance Indicators

Scenario: Key Performance Indicators: Collaborative Demand & Supply Planning •  Production Cycle Time

•  Production Lead Time •  Forecast Accuracy •  Finished Goods Inventory Days of Supply •  Upside Production Flexibility •  Material Stock shortfalls

Corporate Compliance •  Preventative Occupational Health And Safety Investment Factor

Customer Service & Complaint Management

•  Customer Satisfaction Index •  Percentage of Customer Complaints •  Return Rate •  Returns •  Returns % Sales •  Service Costs Revenue Ratio

Enterprise Asset Management •  Total Assets Turnover Ratio •  Fixed Asset Turnover •  Rate Of Return On Capital •  ROI •  Percentage of Planned Maintenance Work •  Capacity Utilization

Environmental, Health & Safety Compliance

•  Preventative Occupational Health And Safety Investment Factor

© SAP 2008 / Page 25

Key Performance Indicators

Scenario: Key Performance Indicators: Inquiry to Contract •  Contract, Program and Channel Management Costs

•  Contract, Program & Channel Mngt. Costs as a % of Order Mngt. Costs •  Customer Satisfaction Index

Logistics & Fulfillment Planning •  Delivery Performance to Scheduled Commit Date •  Delivery Performance to Customer Request Date •  Order Fulfillment Lead Times

Manufacturing Execution & Collaboration •  Capacity Utilization •  Production Cycle Time •  Production Execution Time •  Production Lead Time •  Yield

Manufacturing Planning •  Capacity Utilization •  Production Cycle Time •  Production Execution Time •  Production Lead Time •  Yield

Manufacturing Visibility •  Capacity Utilization •  Production Cycle Time •  Production Execution Time •  Production Lead Time •  Yield

© SAP 2008 / Page 26

Key Performance Indicators

Scenario: Key Performance Indicators: Opportunity Management •  Campaign/Event Cost Revenue Ratio

•  Customer Satisfaction Index •  Contact Efficiency •  ROI

Order to Cash •  Customer Satisfaction Index •  Order Fill •  Revenue •  Sales Cycle Time (Orders)

Procure to Pay •  Inventory •  Inventory Carrying Costs •  Percentage of Purchased Orders sent via Internet •  Raw Material Inventory Turnover •  Receiving & material storage costs

Product Development •  Lead times: product development •  Time to Market •  Research & Development Costs •  Average Development Cost per New Product •  Product & Process Data Accuracy

Quality Management •  Customer Satisfaction Index •  Yield

© SAP 2008 / Page 27

Key Performance Indicators

Scenario: Key Performance Indicators: R & D Management •  Lead times: product development

•  Research & Development Costs •  Project Setup Time •  Average Project Revenue •  Average Development Cost per New Product •  Time to Market

REACH Compliance Management

Sales and Operations Planning •  Percent Revenue Growth – Existing Customers •  Operating Income •  Inventory Turnover •  Forecast Accuracy

Strategic Sourcing •  % of EDI Transactions •  Contract Negotiation Time •  Delivery Date Accuracy •  Inbound Freight and Duties •  Inventory Days of Supply

Warehouse & Inventory Management •  Inventory Days of Supply •  Inventory Days of Supply (Quantity) •  Inventory aging •  Work In Process (WIP) Inventory Carrying Costs

© SAP 2008 / Page 28

SAP Products

Key Description

S1 Available preconfigured scenarios in SAP Best Practices for Chemicals

S2 DUET

S3 SAP Business Planning and Consolidation

S4 SAP Central Process Scheduling by Redwood

S5 SAP Commodity & Bulk Logistics for Petrochemicals

S6 SAP Environmental Compliance

S7 SAP ERP

S8 SAP ERP: Environment, Health and Safety

S9 SAP ERP: Financial Supply Chain Management - Biller Direct, Dispute, Credit and Collections Mgmt.

S10 SAP ERP: Sales/Service Order Processing

S11 SAP ERP: SAP Real Estate Management

S12 SAP ERP: SAP Work Clearance Management

S13 SAP ERP: Treasury - SAP Bank Communication Management

S14 SAP ERP: Treasury - SAP In-house Cash

S15 SAP ERP: Treasury - SAP Treasury and Risk Management

S16 SAP Extended Manufacturing Planning and Execution for Chemicals

S17 SAP Extended Procurement for Chemicals

S18 SAP Extended Sourcing for Chemicals

S19 SAP Extended Warehousing and Logistics for Chemicals

S20 SAP Global Trade Services - Export

S21 SAP Global Trade Services - Import

S22 SAP Global Trade Services - Trade Preference

© SAP 2008 / Page 29

SAP Products

Key Description

S23 SAP Global Trade Services: SAP Compliance Management

S24 SAP Global Trade Services: SAP Customs Management

S25 SAP GRC Access Control

S26 SAP GRC Process Control

S27 SAP GRC Risk Management

S28 SAP GRC Risk Management

S29 SAP Industry Package

S30 SAP Integration Package for SWIFT

S31 SAP Interactive Forms by Adobe

S32 SAP Manufacturing Integration and Intelligence (SAP MII)

S33 SAP Marketing (SAP CRM)

S34 SAP NetWeaver

S35 SAP NetWeaver Records Management

S36 SAP Price and Margin Management by Vendavo

S37 SAP REACH Compliances

S38 SAP Research and Development for Chemicals

S39 SAP Resource and Portfolio Management (SAP RPM)

S40 SAP Resource Management for Professional Services

S41 SAP Sales and Marketing for Chemicals

S42 SAP Sales Management (SAP CRM)

S43 SAP Service Management (SAP CRM)

S44 SAP Service Management for Chemicals

© SAP 2008 / Page 30

SAP Products

Key Description

S45 SAP Supply Chain Planning and Collaboration for Chemicals

S46 SAP Transportation Operations for Chemicals

S47 SAP Visual Information for Plants by NRX (SAP VIP)

S48 SAP Workforce Management for Retail and Wholesale Distribution

© SAP 2008 / Page 31

SAP Partner Products Powered by SAP NetWeaver

Key Description

P1 External Scheduling

P2 Process Control

© SAP 2008 / Page 32

SAP Endorsed Business Solutions

Key Description

P1 Compliance for Products by TechniData

P2 Health Benefits Management for ERP v.2.0 by VitalSpring

P3 Manufacturing Workbench 6.6 by ORSoft

P4 MIPO 5.0 by SmartOps

P5 Production Execution PCA 1.5 by Wonderware

P6 RCMO - Reliability Centered Maintenance and Optimization for SAP Service and Asset Management by Meridium

P7 zetControl Corporate Investment Management (CIM) 1.5. by zetVisions

© SAP 2008 / Page 33

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© SAP 2008 / Page 34