Industry Awareness Night Industry Awareness Night 20052005

"You Never Get a Second Chance to Make a First Impression!"

Slippery Rock UniversitySlippery Rock University

TopicsTopics

Interviewing TipsInterviewing Tips GSK’s Interviewing TechniquesGSK’s Interviewing Techniques

Interviewing TipsInterviewing Tips

PreparationPreparation

Research the companyResearch the company Test driveTest drive RehearseRehearse Be early!Be early! Take paper and penTake paper and pen Take RésuméTake Résumé

PresentationPresentation

Appropriate AttireAppropriate Attire JewelryJewelry TattoosTattoos PiercingsPiercings Make-upMake-up Hair styleHair style

PresentationPresentation

Eye ContactEye Contact Hand ShakeHand Shake Greet by NameGreet by Name Good PostureGood Posture Strong Voice toneStrong Voice tone Curtail bad habitsCurtail bad habits POSITIVE ATTITUDE!!!!!!POSITIVE ATTITUDE!!!!!!

During the Interview….During the Interview….

Turn your cell phone off!Turn your cell phone off! Be comfortable - OK to be nervousBe comfortable - OK to be nervous Talk 70% of the timeTalk 70% of the time Be a good listenerBe a good listener Take notes if necessaryTake notes if necessary Be prepared with your own questionsBe prepared with your own questions Sell yourself at the Interview CloseSell yourself at the Interview Close Inquire about the next stepsInquire about the next steps

Frequent MistakesFrequent Mistakes

Not informed about the Company Not informed about the Company (24%)(24%)

Unprepared for the Interview (23%)Unprepared for the Interview (23%) Timid (15%)Timid (15%) Don’t Sell Themselves (8%)Don’t Sell Themselves (8%) Overpowering/Aggressive (7%)Overpowering/Aggressive (7%) Don’t know what they want to do Don’t know what they want to do

(6%)(6%)

Frequent Mistakes Frequent Mistakes (cont.)(cont.) No eye contact (3%)No eye contact (3%) Not punctual (3%)Not punctual (3%) Smoking/Chewing Gum (3%)Smoking/Chewing Gum (3%)

Follow UpFollow Up

Thank you letter(s)Thank you letter(s) What are the next steps?What are the next steps? When can I expect to hear from When can I expect to hear from

you?you? Phone callsPhone calls

GSK’s Interviewing GSK’s Interviewing TechniquesTechniques

What is Targeted What is Targeted Selection?Selection?

A selection system that provides an A selection system that provides an

efficient method of collecting the efficient method of collecting the

necessary information about annecessary information about an

applicant, which helps make applicant, which helps make superiorsuperior

hiring decisions.hiring decisions.

Targeted Selection Targeted Selection ElementsElements

Several interviews conductedSeveral interviews conducted– Human Resources Human Resources – Hiring ManagerHiring Manager– Associates/Managers in the Associates/Managers in the

DepartmentDepartment

Targeted Selection Targeted Selection ElementsElements Each Interviewer responsible for Each Interviewer responsible for

gathering particular informationgathering particular information– Problem Solving SkillsProblem Solving Skills– Technical SkillsTechnical Skills– LeadershipLeadership– InitiativeInitiative– MotivationMotivation– Communication SkillsCommunication Skills– Presentation SkillsPresentation Skills– Organizational SkillsOrganizational Skills

Question TypesQuestion Types

STAR STAR Questions – The Whole Questions – The Whole StoryStory– SSituation/ituation/TTask Questionsask Questions– AAction Questionsction Questions– RResult Questionsesult Questions

A

R

S/T

Situation/Task Situation/Task QuestionsQuestions Background or Context in which Background or Context in which

the candidate took actionthe candidate took action

Examples:Examples: Describe a situation when…Describe a situation when… What were the circumstances What were the circumstances

surrounding…?surrounding…?

A

R

S/T

Action QuestionsAction Questions

What the candidate did in What the candidate did in response to a response to a SSituation or ituation or TTaskask

Examples:Examples: Exactly what did you do?Exactly what did you do? Describe specifically how you did Describe specifically how you did

that.that.

A

R

S/T

Result QuestionsResult Questions

The effects of the candidates The effects of the candidates AActionsctions

Examples:Examples: What problems/successes What problems/successes

resulted from…?resulted from…? What was the outcome?What was the outcome?

A

R

S/T

Purpose of STAR Purpose of STAR QuestionsQuestions

Interviewer sees the whole storyInterviewer sees the whole story What situations the candidate has What situations the candidate has

experiencedexperienced What he or she did in the What he or she did in the

situationsituation Results of his or her actionsResults of his or her actions

A

R

S/T

Five Points to Five Points to RememberRemember Be Early!Be Early!

Have a Neat Appearance!Have a Neat Appearance!

Have a POSITIVE ATTITUDE!Have a POSITIVE ATTITUDE!

Follow Up!Follow Up!

Give the whole story!Give the whole story!A

R

S/T

"You Never Get a Second Chance to Make a First

Impression!"