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iv

ACKNOWLEDGEMENT

I take this opportunity to express my sincere thanks to Mr. DURAISAMY

(Human Resource Manager, Tamilnadu Circle), Mr. SANJAY BABU (Resource

Management Executive), for their encouragement and support during the course of

my project work in their esteemed organization.

I express my sincere thanks to our HOD, M/s. G. SHOBA, M.B.A., M. Phil.,

for giving the guidance in completing project.

I take this grant opportunity to record my everlasting thanks and hearty

feelings of gratitude to my project guide M/s. D. SUJATHA, M.B.A., M. Phil., for his

valuable suggestion and full encouragement in doing this project.

I thank my college professors and staff members and my well wishers for

their deep involvement in helping me in completing this project.

Last but not least; I would like to express my deep sense of gratitude to the

respondents who extended their help by providing the required information which in

turn helped me in achieving the object the projective of this study.

This work will be incomplete if I fail to thank my family and friends moral

support.


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vi

TABLE OF CONTENTS

CHAPTER

NO.TITLE

PAGE.

NO1. 1.1 INTRODUCTION 1

1.2 COMPANY PROFILE 14

1.3 OBJECTIVES OF THE STUDY 25

1.4 SCOPE OF THE STUDY 26

1.5 LIMITATIONS OF THE STUDY 27

1.6 REVIEW OF LITERATURE 28

1.7 THEORITICAL PERSPECTIVE 30

2 2.1 RESEARCH METHODOLOGY 35

2.2 DATA COLLECTION METHOD 37

2.3 DATA ANALYSIS AND INTERPRETATION 43

3 3.1 FINDINGS 75

3.2 SUGGESTIONS 78

3.3 CONCLUSION 79

APPENDIX

REFERENCES


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vii

LIST OF TABLES

Table

No.DESCRIPTION

Page

No.2.3.1 Age of the respondents 44

2.3.2 The Qualification of the respondents 45

2.3.3 The Marital Status of the respondents 46

2.3.4 The Source of the respondents 47

2.3.5 The career Growth of the respondents 48

2.3.6The satisfaction of training and time schedule of

the training programme provided by Reliance49

2.3.7The satisfaction level of the employees with the

performance appraisal system50

2.3.8The following factors you feel the most

motivating in Reliance51

2.3.9The motivating factor to retain within the

organization52

2.3.10 To access the HR development easily 53

2.3.11The HR department regarding solving the

problems immediately54

2.3.12Regarding the satisfaction with the organizational

climate at Reliance55

2.3.13 The reward giving based on their job performance 56

2.3.14 The resources provided for reaching your targetin the job

57

2.3.15 The supervisors listen to your ideas 58

2.3.16 The job challenges and excites 59

2.3.17 The job pressure prevailing the Reliance 60

2.3.18 The satisfaction with your management 61

2.3.19You have adequate knowledge to handle the

responsibilities in your role62

2.3.20 Current job profile matches with expectations 63

2.3.21Allowed to interact with superiors for

clarification regarding the job64

2.3.22The policies and procedure successfully helps you

to retain in the organization65

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LIST OF FIGURES

Chart DESCRIPTION Page


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No. No.2.3.1 Age of the respondents 44

2.3.2 The Qualification of the respondents 45

2.3.3 The Marital Status of the respondents 46

2.3.4 The Source of the respondents 47

2.3.5 The career Growth of the respondents 48

2.3.6The satisfaction of training and time schedule of

the training programme provided by Reliance49

2.3.7The satisfaction level of the employees with the

performance appraisal system50

2.3.8The following factors you feel the most

motivating in Reliance51

2.3.9The motivating factor to retain within the

organization52

2.3.10 To access the HR development easily 53

2.3.11 The HR department regarding solving theproblems immediately

54

2.3.12The satisfaction with the organizational climate at

Reliance55

2.3.13 The reward giving based on their job performance 56

2.3.14The resources provided for reaching your target

in the job57

2.3.15 The supervisors listen to your ideas 58

2.3.16 The job challenges and excites 59

2.3.17 The job pressure prevailing the Reliance 60

2.3.18 The satisfaction with your management 61

2.3.19You have adequate knowledge to handle the

responsibilities in your role62

2.3.20 Current job profile matches with expectations 63

2.3.21Allowed to interact with superiors for

clarification regarding the job64

2.3.22The policies and procedure successfully helps you

to retain in the organization65

ii

BONAFIDE CERTIFICATE

Certified that this project report titled A Study on Employee Retention in

Reliance HR Services Private Limited at Chennai is the bonafide work of

M/s. S. INDUMATHI (Reg. No. 51006631012) who carried out the research under


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my supervision. Certified further that to the best of my knowledge the work reported

herein does not form part of any other project report or dissertation on the basis of

which a degree or award was conferred on an earlier occasion on this or any other

candidate.

SUPERVISOR HEAD OF THE DEPARTMENT

Submitted to the project and Viva examination held on

INTERNAL EXAMINER EXTERNAL EXAMINER

iii

DECLARATION

I, S. INDUMATHI, Student of PRIYADHARSHINI INSTITUTE OF

MANAGEMENT STUDIES, VANIYAMBADI hereby declare that project titled

A STUDY ON EMPLOYEE RETENTION IN RELIANCE HR SERVICES

PRIVATE LIMITED AT CHENNAI is submitted by me for partial fulfillment of


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award of MASTER OF BUSINESS ADMINISTRATION degree for Anna

University. This report was prepared on my own efforts and it has not been produced

earlier towards the award of any other degree.

Place :

Date :

(S. INDUMATHI)


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APPENDIX

QUESTIONNAIRE ON EMPLOYEE RETENTION

Name:

Age:

Less than 20 20-25 25-30 above30

Educational Qualification:

Graduation Post Graduation Diploma Others

Marital status

Single Married

1. How did you come to know about reliance?

Advertisement Field recruitment Employee referral

Others

2. Are you Aware about the career growth in this organization?

Yes No

3. Are you satisfied with training and time schedule of the training programme

provided by Reliance?

Highly satisfied Satisfied Neither satisfied nor dissatisfied

Dissatisfied Highly dissatisfied

4. To what extent are you satisfied with the performance appraisal system?

Highly satisfied Satisfied Neither satisfied nor

Dissatisfied Dissatisfied Highly dissatisfied


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5. Which of the following factors you feel the most motivating 1

Employee

Job

Incentives

Rewards

Work environment

6. Whether you get reward based on your performance?

Yes No

7. Are you provided with all the resources for reaching your target ?

Strongly agree Agree Neither agree nor disagree Disagree

Strongly disagree

8. Does your superior listen to your ideas?

Always Often Sometimes Rarely Never

9. Do you agree that job challenges and excites you?


Strongly disagree

10. Which type of motivating factor makes you to retain within the organization?

Salary Perks Allowances Training and development

Higher grade

11 .Are you able to access the HR department easily?

Yes No

12. If yes, then whether the HR department solves your problems immediately?

Yes No

13. Are you satisfied with the organizational climate at reliance?




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14. How is the job pressure prevailing at Reliance?

Yes No

15. Are you satisfied with your management?



16. Do you have adequate knowledge to handle the responsibilities in your role?

Yes No

17. Do you agree that your current job profile matches your expectations?Strongly agree Agree Neither agree nor disagree

Disagree Strongly disagree

18. Whether you are allowed to interact with the superiors for any clarification

regarding your job?


Strongly disagree

19. Do you Agree that the polices and procedures implemented successfully helps

you retain in the organization?

Strongly agree Agree Neither agree nor disagree

Disagree Strongly disagree

20. Give your suggestions to improve employee Retention? Expectation fromReliance?

__________________________________________________________________

Thank You For Spending Your Valuable Time


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REFERENCES

Articles:

Orlow, D. (1986). The Hiring Handbook. Institute for

Management: New York

Rice, C. (1984). Getting Good People and Keeping

Them. American Management Association. Publications Group: New York.

Wendover, R.(1991). High Performance Hiring.

Criosp Pulications, Inc:Los A

Robert P. Steel, Rodger W. Griffeth, and peter w. hom,

Academy of management executive, 2002, vol.16,No.2)

Management Retention Strategy, by Jayanta Kishore

Nandi*, Faculty member, The ICFAI Business School, Jaipur H.R.M. Review,

Sep 2006 p47.

Retaining talent in knowledge Economy, by. Gurdeep

S. Hora. M.D. Synergy HRD consultants Pvt. Ltd. New Delhi. Article: HRM

Review, Oct, 2005. p.15.

Books:

Personal management & Industrial relations - By P.C. Tripathi.

Edition-2004, Sultan Chand&Sons,. Educational Publishers, New Delhi.

Research Methodology methods & Techniques - By C.R. Kothari,

Edition-2, New age international (p) Limited Publishers,

Websites:

www.hrmguide.com

www.hr2hr.com

http://www.shrm.org (SOCIETY FOR HUMAN RESOURCE

MANAGEMENT)

www.hpf-india.com

http://humanresources.about.com/od/retention/a/manager role.html


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v

ABSTRACT

The purpose of this study is to find out the reason for attrition, and frame

employee retention and its effectiveness are taken a core factor. Using simple

Random sampling the total number of 200 respondents was contacted. The study was

successfully completed and opinions of the respondents were analyzed and the results

were obtained with help of statistical tools. The findings are presented in this report.

For this survey structured questionnaire was used for gathering information from the

employees.


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PRIYADARSHINI INSTITUTE OF MANAGEMENT STUDIES

PRIYADHARSHINI ENGINEERING COLLEGE

VANIYAMBADI

CERTIFICATE

Certified that this project report titled A Study on Employee Retention in

Reliance HR Services Private Limited at Chennai is the bonafide work of

M/s. S. INDUMATHI (Reg. No. 51006631012) who carried out the research under

my supervision. Certified further that to the best of my knowledge the work reported

herein does not from part of any other project report or dissertation on the basis of

which a degree or award was conferred on an earlier occasion on this or any other

candidate.

HEAD OF DEPARTMENT

(G. SHOBA, M.B.A)

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indumathi first pages