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Indirect Service Procurement and VMS Technology:
The Final Frontier?
Art of Procurement / Palambridge
Philip IdesonFounder
DCR Workforce
Daniel WeinfurterChief Growth Officer
SIG Summit
March 2018
DCR Workforce is a relentless juggernaut of innovation pushing the boundaries of the Vendor
Management System (VMS) industry. Smart Track is DCR’s award-winning cloud-based VMS.
This technology provides a unified approach toward managing all aspects of non-employee
engagement and global services procurement.
• Over 150 clients across multiple verticals
• More than 400 employees supporting clients in 70 countries, in 34 currencies and 16 languages
• Smart Track VMS was named a leader in The Forrester WaveTM: Service Procurement Q1 2017
report, with top scores in technology, globalization, and integration, and the highest score in
project-based/SOW services and business/outsourcing services criteria
• DCR has been the recipient of various awards, including SIIA CODiEs and Stevie American Business
Awards, as well as been named as a provider to know in Spend Matter’s 50/50 List
“A power shift, driven by business practice innovations using the internet, cloud, predictive data analytics and
mobile-first has expanded choices for customers. Now customers are paying more attention to the opinions of other
customers than to the reputation of long-established incumbents who may have been market leaders. DCR is a
company to watch for its innovation.”
~John Sculley, Board Member SIG and former CEO of Apple
TECHNOLOGY AND THE ADVANCES IN AUTOMATING
PROCUREMENT PROCESSES
SaaSEase of
integration
Mobile
functionality
Machine
learning and
Artificial
Intelligence
WHY GOODS AND SERVICES PROCUREMENT ARE
DIFFERENT
Goods can be catalogued Services are too dynamic
They have a skew
Products can be standardized
and commoditized
Once selected the product will
be the same when reordered
or shared
No deliverable
No two people are the same and services are provided by people
Same task can be handled different ways – even the same job is
different based on the person doing it
Highly subjective and difficult to categorize to commoditize
Highly subjective and dependent on the final deliverables
THE REASON IS IT A DIFFICULT CATEGORY TO ADD TO
YOUR EXISTING TECHNOLOGY
The Added Functional Requirements
Most Procurement platforms do not account for the variables in service
• Travel and locations
• Security and risk
• Labor laws and regulations
• Credentialing
• Levels of expertise
Complexity of Reporting
• Cost is only one factor
• Time to begin project and time to delivery is variable and interdependent
• Providers need to be monitored and managed in order to achieve performance
THE BENEFITS OF AUTOMATING SERVICES SPEND
(OPTIONAL SLIDE)
Efficiency
Tracking
performance
Consistency
Sharing
known
resources
Reporting and
Analytics
Ease of
Payment
WHAT SHOULD BE INCLUDED IN A PLATFORM’S
FUNCTIONALITY?
No separate modules for
Contingent and SOW
▪ Keep tracking separate but merge data because there are overlaps
▪ All separate apps need to integrate
▪ No advantage to have a corporate affiliation with the other platforms if they can
integrate
Diverse categories
▪ Contract Labor
▪ Projects works assigned to an SOW
▪ Outsourced work
▪ Large contracted deliverables
▪ Interns to volunteers
▪ Recall people from the past and alumni
Mobile and other features
of the architecture
▪ Do the ordering and tracking where ever you are
▪ Learn from prior behavior
▪ Track and archive important data and contracts
Tracking milestone and
deliverable to release
payment
▪ Payments linked to approvers and payment systems
Integration with major
systems and micro apps
▪ Timekeeping, A/P, HRIS
▪ Social networks
▪ Contract standardization
Provider vetting
▪ Consistent contract terms and complimentary skills
▪ Broad coverage without competing
▪ Build off relationships with users
LEARN FROM THE EARLY ADOPTERS?
• How do you handle SOW spend today
• Contingent Workforce Management as an entry point
• Small service providers – on-site
• Large Service Providers – off-shore
Evaluation How-to:
▪ Your feedback drives SIG
Event content
▪ By signing and submitting
your evaluation, you are
automatically entered into
a prize drawing
Why?
From the App
1. Select Sessions
2. Select Day
3. Select Session S11
4. Click on Clipboard Icon
How?
COMPLETE &
SUBMIT EVAL
Session # 11
Compass Rose Advisory
Jay Lash
Art of Procurement / Palambridge
Philip Ideson
DCR Workforce
Daniel Weinfurter
Tweet: #SIGspring18
Download the App: sig.org/app
Indirect Service Procurement and VMS
Technology: The Final Frontier?
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