INDIANA WIRELESS DIRECT NETWORK ILLINOIS PUBLIC SAFETY TELECOMMUNICATIONS ASSOCIATION Illinois IPS-TA NG 9-1-1 symposium this presentation and its contents

INDIANA WIRELESS DIRECT NETWORK

ILLINOIS PUBLIC SAFETY

TELECOMMUNICATIONS ASSOCIATION

Illinois IPS-TA

NG9-1-1 symposium

this presentation and its contents are © INdigital telecom 2007 – all rights reserved

IL - IPS-TA 21-May '07

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building the future

the Indiana experience

chapter 1 – a guide to the players

The men behind the project

21-May '07IL - IPS-TA

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improving wireless E911

overseen by the State Treasurer Tim Berry, outgoing Treasurer Richard Mourdock, Treasurer

elect Ken Lowden - ENP,

Executive Director

Indiana Wireless Advisory Board

PSAP representatives

James AlexanderMadison, Indiana

Lori Forrer, E911 Director, Cass CountyLogansport , Indiana

Harold Williams, CaptainJasper County Sheriff's DepartmentRensselaer, Indiana

Wireless Representatives

Jerry Branock, Regional Manager – Emergency ServicesCingular

Larry Jones, Operations ManagerVerizon Wireless

Mike Shulte, Assistant Vice PresidentCentennialL. Robert Kimball – consultant to the Board

21-May '07IL - IPS-TA 4

timeline of the project 2003 - 2004

Sprint, AT&T, Verizon and INdigital submit proposals

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20042003

Project RFI issued Feasibility study completed

IWDN project initiated by the Board

Clarification meetings held with responders

Responder demos and site visits(thru September)

Final submissions by respondents

Contract development begins for IWDN project

Evaluation committee developsrecommendation of INdigital

21-May '07

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IL - IPS-TA

timeline of the project 2005


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JUL

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2005

Trunk and facilities ordering, provisioning, turn up with VZ and Embarq

Crossroads network (phase G-1) network planning/implementation

DEC

Master agreement signed, network development and implementation begins

First wireless carriers turn up trunks to Crossroads routers

Trunks to Embarq selective router installed

First trunks to Verizon selective routers installed

Contract amendment signed with AT&T

Wireless carriers begin trunk and facilities ordering

First project planning meeting with AT&T

timeline of the project 2006


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Live traffic began in January, 2006By July, 2006

all carrier facilities turned up at least one county per carrier

OnStar testing begins in OctoberBy December, 2006

all 92 counties have WE9-1-1(one for the first time)


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The details of the project

chapter 2 – background and history

Who is INdigital, and what do you do?

who is INdigital ?


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11 telco owners founded in 1995

HQ in Fort Wayne, INIntegrated vendor

high availability IP private networking

Specializing in 911www.indigital.net

what is the roadmap ?


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two generations of change1. Project Crossroads

Connects wireless E9-1-1 callsto the existing landline routers

Routes E9-1-1 calls via an IP backbone2. IN911 Network

Next Gen packet delivery of wireless calls Redundant T-1s to each PSAP IN911 overlays, then replaces Crossroads

about: project Crossroads

Transition live E911 calls to an NG networkoptimized for wireless create a more efficient network modernize the infrastructure roadmap to a resilient packet network provide a unified, competitively neutral,

independent network for the future create system logs of call events

(not content) Crossroads is a ‘temporary’

transitional network


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Legacy WE9-1-1 network design


Legacy WE9-1-1 network design



Crossroads network stick diagram

IWDN network

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Crossroads voice only trunking facilities


mobile telephone

switching office (MTSO)

LECselective

router

IWDN network

wirelinesubscriber

wirelesssubscriber

Funding wireless enhanced 9-1-1


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The Board pays for equipmentspecific to wireless call delivery

The Board has previously paid for: Phase II mapping and startup

equipment and softwareWireless carriers surcharge 50¢

(formerly 65¢) which is distributed: INdigital, the network operator PSAPs as a supplemental payment

There is no cost to the PSAP forthe network, operation or maintenance

Stakeholder: PSAPs


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a transparent conversion to CrossroadsComplete audit of call routingBetter call delivery accuracyPhase II drive testingInformal assessment of PSAP needs

Stakeholder: wireless carriers


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Crossroads (phase G-1) Few issues migrating the wireless carriers Crossroads means real dollar savings,

simplification of maintenance and supportBenefits of Crossroads for wireless

Faster call setup times: 15 to 20 seconds <1 second

100% call logging, problem resolution One number to call for wireless 911 issues

Stakeholder: incumbent LECs


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Crossroads (phase G-1) uses LEC legacy wireline networks to terminatewireless 911 calls Embarq had no issues Verizon had a few operational issues AT&T had several administrative issues,

various other concerns, and‘pre implementation’ conditionson behalf of their PSAP customers

Measuring Crossroads success


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All 92 counties now havewireless E911 service

the goal: all capable countieswill have phase II info by 2Q ’07

any ‘missing’ phase II countywill receive guidance to getupgraded service from the carrier







1/26

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dsIWDN network call volume

phase G-1 Crossroads / phase G-2 IN9111/ 2/ 06 to 5/ 9/ 07

Total WE911 calls to date: 1,631,709


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IWDN Crossroads Call Volume2006 Yearly Total: 966,925


1/ 1/11 1/21 1/31 2/10 2/20 3/2 3/12 3/22

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dsIWDN network call volume

phase G-1 Crossroads / phase G-2 IN911

first quarter 2007 Total calls January: 141,831Total calls February: 147,148Total calls March: 163,662


4/1 4/10 4/19 4/28 5/7 5/16 5/25 6/3 6/12 6/21 6/30

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dsIWDN Crossroads Current Quarter

April 2007 - June 2007Calls current quarter: 212,139Total calls to date: 1,631,709

The bottom line…


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over a million and half calls processedreal world performance,

not a theoretical experimentimproved call delivery speed, accuracyOur goals:

statewide wireless WE911 in all counties

statewide phase II service from all carriers


Follow our progress yourself

www.in911.net/crossroads


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Indiana 911 networkNext Generation WE9-1-1

chapter 3 - pre-next gen 911

generation 2

“Why is there a need for change?”


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More information is available from the caller

Greater need forinter-agency operability

New call ‘generators’ arenot at a civil address

WE9-1-1 call generators


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OnStar ™ATX ™ Text messagingCamera phonesOther ‘non traditional’ call sources


Crossroads network stick diagram

IWDN network

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mobile telephone


LECselective

router

IWDN network

wirelinesubscriber

wirelesssubscriber


Moving beyond Crossroads

INdigital IN911IP network

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mobile telephone


LECselective

router

Cisco IP routers at the PSAP


wirelinesubscriber

wirelesssubscriber


The NG911 voice network


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mobile telephone


LECselective

router

Cisco IP routers at the PSAP


wirelinesubscriber

wirelesssubscriber

about: the network


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24x7 monitoring

Covers the entire state

PSAPs know what’s going on

All the facts are just amouse click away

Redundancy is built in

about: keeping the PSAP informed


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24x7 monitoring

Covers the entire state

PSAPs know what’s going on

All the facts are just amouse click away

Redundancy is built in


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Building out the IN911 network


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Update on Phase G-2 work These counties get voice and/or data

via the IN911 network Tipton KosciuskoAllen

Newton Jasper FultonCarroll Putnam ParkeClay Pulaski Starke


Barriers to progress


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Dealing with the ‘red Counties’ over three years of discussion

but strong opposition remains “We have serious concern over

the lack of national standards”“IP is too dangerous for 911”

“No one has used IP for E911”


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INdigital is using Cisco equipment, and we have a letter from Cisco saying it is not supporting E911. The LEC letter is for one Cisco product

(call manager). INdigital is not using call manager

There are thousands of Cisco products. Cisco is supporting efforts to build next generation E911 networks

IP makes WE9-1-1 work


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INdigital is ‘standards based’ All of the network is built on

standards that exist today. A small percentage of our work

is based on emerging standards. As standards are established, INdigital

will comply with all NENA standards The agreement with the Board

requires compliance with standards

The LEC’s view of


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Jasper County Sheriff’s deptAn installation at a typical PSAP


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Next Generation at the PSAPa look toward the future

chapter 4 – where reality and theory meet

PSAP integration

about: the PSAP facts


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INdigital is dealing with PSAPson a case by case basis Many PSAPs are unique PSAPs have different equipment

configurations and needsOne size does not fit all PSAPs

INdigital and the Board want toaccommodate the local PSAP

there is a lot of room withinthe framework of the overall project

Well, at our PSAP…


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We do it this way… INdigital response: That’s great !

Keep doing what works ! PSAPs are unique. PSAPs have unique

equipment configs and needs.One size does not fit all PSAPs

INdigital and the Board respectthe local PSAP, within the frameworkof the overall project

Well, at our PSAP…


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This is a statewide project,not a state project We have connected to equipment from:

Positron Zetron PlantCML (Rescue Star and ECS-1000) Orbicom Emergitech Various Nortel systems


This is not the IN911 network

about: conversion issues


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making the most of the legacy network living within the existing funding minimizing the rate of change at the PSAP building a next generation network

without obsolescing the legacy PSAP equipment

Competitive neutrality for 911is an issue in unified networks

about: delivering more data


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Forklift upgrades aren’t an optionData delivery improvements

offer a lower cost path to the futureOur goal is to deliver:

more information, more accurate information


about: how we display more data


wireless carriermobile switch

``

LECselective router

ANI/ALIcontroller

redundantCisco IProuters

wirelinesubscriber

wirelesssubscriber


A rural PSAP

Wireless calls rely on maps


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wireless calls in ALIviewer


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wireline calls in ALIviewer


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the eHarmony of 911


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A statewide network that is willmeet Indiana’s future needs

Competitive developmentof new technology by vendors

A public / private partnershipwith dozens of success stories


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chapter 5 – all 911 calls are local

The Illinois connection

Solving border problems


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The 911 call origination is within Indiana The wireless company tower is in Illinois The 911 call is routed to an Illinois PSAP The Illinois dispatch center can’t effectively

transfer to an Indiana PSAPThe 911 call origination is within Illinois

The wireless company tower is in Indiana The Illinois dispatch center can’t effectively

transfer to an Indiana PSAP.

Other, more unpredictable routing happens

Our solution to these border problems


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INdigital will provide trunking toparticipating border Illinois PSAPs Calls are routed to the ‘best’ serving PSAP Call routing is refined based on PSAP input

Within the restrictions of the statutes,911 calls are quickly transferredwithin the network by the PSAPs All caller data accompanies the call PSAPs have increased communication capability

(thru administrative phones)


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chapter 6 – visualizing the future

a real time display

Q&A


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Can we tell you more about our project?


Documents

INDIANA WIRELESS DIRECT NETWORK ILLINOIS PUBLIC SAFETY TELECOMMUNICATIONS ASSOCIATION Illinois IPS-TA NG 9-1-1 symposium this presentation and its contents