Indian Insurance Teach-In

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    The Goldman Sachs Group, Inc.

    Goldman Sachs Research

    Ind ian Insurance t each-in

    eg ecte or too ong, mer ts a re oo

    July 2011

    Tabassum Inamdar Goldman Sachs India Securities +91-22-6616-9052 [email protected]

    The Goldman Sachs Group, Inc. does and seeks to do business with companies covered in its research reports. As a result, investors should be awarethat the firm may have a conflict of interest that could affect the objectivity of this report. Investors should consider this report as only a single factor in

    making their investment decision.

    For Reg AC see the end of the text. For other important disclosures, see the Disclosure Appendix, or go to www.gs.com/research/hedge.html.

    Analysts employed by non-US affiliates are not registered/qualified as research analysts with FINRA in the U.S.

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    Som e Bas ics

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    Prem ium inc om e: Types of po l ic ies so ld

    Types of policies sold i.e. Term/risk policies or endowment (savings product)

    erm po c es s prov es pure r s cover on ea

    Endowment = is savings products with risk cover/term attached

    Endowment can be of two t es - ULIP or traditional roduct

    ULIPs - are transparent products where a policy holder is informed about

    (a) funds allocated to AUM, (b) cost allocated, (c) AMC fees, (d) othermiscellaneous charges, (e) mortality charges, (f) asset allocation

    Traditional product A non-transparent product. The investment guidelinesare provided by IRDA. As per current rules, 65% of funds have to beinvested in government securities.

    Goldman Sachs Global Investment Research 3

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    Prem ium inc om e: Types of po l ic ies so ld

    and Class i f ic a t ion d i f ferenc eTypes of policies sold i.e. Individual, group, single or regular

    Single policy holder pays premiums only once. Minimum holding period is now five years

    egu ar po cy o er pays prem um on regu ar n erva s e.g. quar er y, a -year y, year y e c.

    Minimum policy term is now five years. Top-ups both the above policy holders can pay additional premium over and above contracted

    amounts at their convenience. Now considered as single premium. Policyholder is required to buy risk.

    Group term policies these are typically policies bought by companies to insure employees, will alsoinclude policies against mortgages, credit cards

    Group superannuations fund based

    Classifying premiums

    FYP - when a new policy is sold the premium collected is classified as first year premium

    Renewal premium premium income received from existing policy holders

    Annualized premium equivalent (APE) FYP + 10% of single premium. Companies generally classifyall group premiums as single premium irrespective of whether this is received on regular intervals oras single premium

    Minimum risk cover has to be 10 X annual premium on regular premium products and 125% of SP

    Goldman Sachs Global Investment Research 4

    policy or top-up premium exceptions are pension/annuity products

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    Most po l ic y sa les now are ULIP

    Ex.1: 70% of incremental sales are ULIP

    94 94 96100.0%

    120.0%

    85

    6963

    90

    82

    70 67

    77

    82

    88

    70

    80.0%

    40.0%

    60.0%

    20.0%

    Goldman Sachs Global Investment Research 5Source: Company data.

    .

    Bajaj Allianz HDFC Standard Life ICICI Prudential Life Max New york Life SBI Life

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    w i t h s ign i f i c an t invest m ent in equ i t ies

    Ex.1: Significant investment in equity portfolio Ex.2:which has risen sharply with the rise in equity markets

    Others2%

    Dec-10

    33.934.6 34.8

    36.9

    35.936.0

    38.0

    5,000

    6,000

    Equity (MarketValue)

    36%

    Fixed income (Bookvalue)

    28.1 28.0 28.127.5

    25.9

    28.0

    30.0

    32.0

    .

    3,000

    4,000

    62%

    21.4

    23.8

    20.0

    22.0

    24.0

    .

    0

    1,000

    ,

    Mar-08 Jun-08Sep-08Dec-08Mar-09 Jun-09Sep-09Dec-09Mar-10 Jun-10 Sep-10Dec-10

    Equity AUM (Rs bn) % of To tal AUM (RHS)

    Goldman Sachs Global Investment Research 6Source: Life Insurance council.

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    Prem ium income: Lapsa t ion and surrenders

    Policy lapsation

    -.

    30% in the first/second year of policy. On policies sold till August 2010 insurance companies can retain the amount receivedfrom policy holder on lapsed policies and not refund the same.

    New regulations permit companies to retain only a smaller amount, and this will impactmargins earned by companies. Refunds can be made only after the fifth year.

    Over the long term, it is important to have lower lapsations in order to gain size/scale..

    Policy surrender

    Policy holders surrender policies prior to/ before maturity of the term.

    Charges on surrender also are now regulated, unlike in the past when companies couldretain significant amount on surrenders.

    Policy-holders are not allowed to surrender for the first five years.

    Goldman Sachs Global Investment Research 7

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    Foc us on pers is tenc y increas ing

    Ex.1: Companies need to focus on persistency (13th Month FY11)

    81

    80

    90

    56

    6670

    53

    69

    40

    50

    60

    70

    thpersistency(%)

    0

    10

    20

    30

    13thMo

    Ex.2: Compared with this, persistency ratios are clearly high inAsia ranging between 82.3%-95.7%

    BajajAllianz HDF CStandardLife ICICIPrudential

    Life

    KotakOldMutual

    MaxNewyorkLife

    RelianceLife S BILife

    13-month

    persistency

    (latest available)

    Lapse rate

    AIA 94.1% NAAXA AP (HK) 86.0% NACathay 95.7% NAChina Life 93.8% NA

    - -

    Goldman Sachs Global Investment Research 8Source: IRDA, Company data.

    . .Korea Life 82.3% 2.5%Ping An 90.0% NA

    Samsung Life 82.3% 2.5%

    Sony Financials (12-month) 95.2% 4.8%T&D (12-month) 93.0% 7.0%

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    New regula t ions have reduced the amount t ha t a

    c om pany c an re t a in on sur render /lapsed po l ic ies

    Surrender Prescribed norm for Prescribed norm for ICICI Max New Reliance Life SBI Life HDFC Kotak Birla Sunlife Bajaj Allianz

    Ex.3: Revised surrender charge ceiling significantly lower than those existed before the guidelines came into effect

    charges policies having

    annualized premium of

    upto Rs25000

    policies having

    annualized premium

    >Rs25000

    Prudential

    Life

    Insurance

    York Life

    Insurance

    Insurance Insurance Standard

    Life

    Insurance

    Mahindra Old

    Mutual Life

    insurance

    Insurance Life

    Insurance

    Year 1 *Lower of 20% of APE/ FV

    *Maximum of Rs3000

    *Lower of 6% of APE/

    FV

    *

    70% NIL-40% 100% 15%-20% 100% 20%-100% 40%-100% 50%

    Year 2 *Lower of 15% of APE/ FV

    *Maximum of Rs2000

    *Lower of 4% of APE/

    FV

    *Maximum of Rs5000

    70% 15%-40% 100% 10%-12% 50% 15%-80% 20%-50% 50%

    Year 3 *Lower of 10% of APE/ FV

    *Maximum of Rs1500

    *Lower of 3% of APE/

    FV

    *

    10% 10%-30% 100% 7.5%-9% 30%-50% 10%-70% 13%-25% 50%

    Year 4 *Lower of 5% of APE/ FV

    *Maximum of Rs1000

    *Lower of 2% of APE/

    FV

    *Maximum of Rs2000

    5% 5%-20% 20% 2%-5% 15% 4%-10% 5%-17.5% 20-40%

    Year 5 onwards NIL NIL NIL NIL-10% NIL -10% NIL- 5% NIL NIL-5% NIL-13% NIL-26%

    Goldman Sachs Global Investment Research 9Source: Company data.

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    Ex pens ing based on s t eady st a t e

    Key cost elements for insurance companies

    Commissions paid will vary depending on: (a) types of policies sold ULIP/traditional,

    (b) single vs. regular premium, (d) distribution channel and the effectiveness of such channel

    Other expenses Salaries

    Training of agents Advertising

    All cost are written-off under Indian accounting

    Policyholders charges assumes scale, the excess cost therefore is funded by

    policyholders

    Insurance companies thus report losses in the initial years

    Over time, cost ratios for companies will fall as the regular premium exceeds new

    Goldman Sachs Global Investment Research 10

    premium

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    Cost c u t t ing is t he new m ant ra , insurers have

    m ore rat iona l iza t ion room ahead

    Ex.1: Cost ratios are reducing, but still significantly higher than LICand Asian peers

    Ex.2: Asian companies have fairly low cost of operations, reflectingtheir maturity cycle and/or amortization of cost for some (2011E)

    7.5%

    7.9%

    7.2%

    7.8%

    6.0%

    7.0%

    8.0%

    9.0%

    31.6

    41.7

    39.0

    31.0

    30.0

    35.0

    40.0

    45.0

    2.4%

    4.6%

    5.0%5.3%

    3.0%

    4.0%

    5.0%

    .

    17.7 17.8

    25.9

    8.6

    15.5

    21.5

    15.5

    20.0

    24.8

    6.5

    16.7 16.6

    12.2

    19.5

    24.823.8

    6.810.0

    15.0

    20.0

    25.0

    0.0%

    1.0%

    2.0%

    C ath ay C hi na Li fe Dai -i ch i (1 2-

    month)

    Korea L ife P ing An Samsung Life Sony Financials

    (12-month)

    T&D (12-month)

    0.0

    5.0

    BajajAllianz HDFCStandardLife ICICIPrudentialLife KotakOldMutual MaxNewyorkLife RelianceLife SBILife

    FY09 FY10 FY11

    Goldman Sachs Global Investment Research 11Source: IRDA, Company data

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    Im ply ing h igher pro f i t s

    Ex.1: Companies now likely to make profit/lower losses as they moderate growth, focus on cost cuts

    5

    3

    11

    3

    8

    2

    10.0

    .

    Accumulated losses FY10 Profi t (Loss) in FY10 Profi t (Loss) in FY11

    0-3

    -10

    -4-3

    0

    -3-1 -1

    (10.0)

    -

    -20

    -15

    -27(30.0)

    (20.0)

    -35

    (40.0)

    Bajaj Allianz

    Life

    Birla Sunlife HDFC

    Standard Life

    ICICI

    Prudential

    Kotak Life Max New York

    Life

    Reliance Life

    Goldman Sachs Global Investment Research 12Source: IRDA, Company data

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    What dr ives insuranc e c om pany m arg ins ,

    rof i t s / ro f i t a bi l i t ?

    AMC fees/ Investment spread

    Impacted by economic cycles, types of policies sold and investment philosophy AMC fees charged could vary between products

    Persistency ratio - higher ratio, for higher profitability

    Profits are realized gradually and it is important to retain customers over the term of the

    Lapse ratio could range around 10-30% in the first two years Well-trained agency force helps in keeping the persistency ratio high

    -

    For new companies, the expense spread is negative as companies do not have scale Long-term expenses should move with inflation or company will need to revisit pricing

    Mortalit s read - sco e for ositive s read

    Currently, using outdated LIC (94-96) mortality tables, companies likely enjoying positivespread

    IRDA rules require insurance companies to share profit on traditional products in the

    Goldman Sachs Global Investment Research 13

    rat o o 90:10 .e 90 or nsure an 10 or nsurer/s are o er. n t e case oproducts, 100% of profit is retained by shareholders of the insurance company.

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    Regu lat ions c ont inued

    Ex.1: Flexibility to recoup margins on account of lower surrender charges hampered by ceiling on reduction in gross

    yields of policies surrendered/ lapsed in different years

    Annualized Premiums Paid in (years)

    Maximum reduction in yield (Difference

    between Gross and Net Yield (% pa))5 4.00%

    6 3.75%

    7 3.50%

    8 3.30%

    9 3.15%

    10 3.00%

    11 and 12 2.75%

    13 and 14 2.50%

    an t erea ter .

    Sum assured Entry age < 45 years Entry age > 45 years

    Single premium 125% of premium 110% of premium

    Ex.2: All unit-linked products (other than pension and annuity products) to have a mandatory mortality cover or a health cover

    Regular premium

    10 times Annualized premiums or

    (0.5 * (70 - age) * Annualised premium)

    whichever is higher with a floor at 105%

    of total premiums paid

    7 times Annualized premiums or

    (0.25 * (70 - age) * Annualised premium)

    whichever is higher with a floor at 105%

    of total premiums paid

    Health cover Entry age < 45 years Entry age > 45 years

    Goldman Sachs Global Investment Research 15

    Regular premium5 times annualized premiums or

    Rs. 100,000 p.a whichever is higher with afloor at 105% of total premiums paid

    5 times annualized premiums or

    Rs. 75,000 p.a whichever is higher with afloor at 105% of total premiums paid

    Source: IRDA, Company data.

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    How t o va lue insurance c ompan ies?

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    Appra isa l m et hod

    Appraisal Value = New Business Value X Multiple + Embedded Value

    m e e a ue = e wor + o ro on po c es n orce

    New Business Achieved profit (NBAP) New Business Value (NBV) PV of profitsold on new policies sold

    NBV / FYP = New Business Margin

    Goldman Sachs Global Investment Research 17

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    Appraisa l va lue= EV + st ruc t ura l va lue

    Embedded Value

    Ad usted net asset value = market value of Value of in-force business i.e olicies alread sold =shareholders assets market value of

    shareholders liabilities

    Present value (PV) of transfers to shareholders expense

    overrun adjustments solvency margin adjustment

    PV of transfer to shareholders = PV ofany amounts projected to be availablefor distribution to shareholders (10% of

    surplus in case of participating policies-

    Expense overrunadjustment = Excess of

    projected actualexpenses over long term Solvency margin adjustment

    participating business. IN case of unit

    linked business, shareholders earn fees

    unit costs

    PV of transfer to shareholders from one years new business X Capitalisation factor

    tructura va ue

    Goldman Sachs Global Investment Research 18Source: Watson, Wyatt Insurance Consulting Private Ltd , Goldman Sachs Research.

    the profitability of the new businessdone over the past one year. This is

    post cost of capital

    multiple reflecting how stable thefranchise is and how fast it is expected

    to grow

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    New Bus iness Marg in - c a lcu lat ion

    No. of Premium per Premiums The margin companies earn willde end on

    0 1000 100 100,000 -200

    1 950 100 95,000 -1002 900 100 90,000 0

    3 800 100 80,000 200

    4 750 100 75,000 700

    1. Persistency

    2. Tenure of policy assumed

    3. Tax rate assumed5 700 100 70,000 2,000

    6 650 100 65,000 3,000

    7 600 100 60,000 4,000

    8 550 100 55,000 6,0009 500 100 50,000 8,500

    4. Opex assumption

    5. Capital required

    6. Discount rate assumed10 475 100 47,500 10,000

    Discount rate 13.5%

    NPV of Profits 12,101

    NPV of profits/1st year Premium 12.1%

    7. Returns assumed onequity/debt

    Companies do not disclose theabove info except for the taxrate.

    Goldman Sachs Global Investment Research 19Source: Goldman Sachs Research.

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    Margins dow n on new regula t ions

    Ex.1: Margin of Indian companies has been falling

    ICICI Pru Life 19.2 18.9 19.0 19.0 18.7 16.1 17.9

    Bajaj Allianz 20.1 18.6 18.4 - 18.5 11.9 16.6

    Max India 21.8 21.0 20.0 - - - 19.5Reliance Life - 20.9 19.1 17.9 18.0 - 16.7HDFC Life - - 25.8 28.3 - 10.1 18.8

    Goldman Sachs Global Investment Research 20Source: Company data

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    Em bedded Value c a lc u la t ion

    Calculation of EV (Rs mn) FY2007 FY2008 FY2009 FY2010 FY2011 FY2012E

    Embedded Value

    Opening EV 6,700 13,160 22,840 27,230 32,160

    NW 2,060 3,620 7,670 8,800 12,320

    VIF 4,640 9,540 15,170 18,430 19,840

    Unwinding of Discount 1,020 1,900 2,610 3,360 3,268

    % 14.4 11.4 12.3 12.0New business premium income (APE) 7,690 13,080 15,952 16,676 18,036 19,537

    . . . . .

    Value of New Business 2,670 3,120 2,670 2,350 2,344

    % of Premium income 20.4 19.6 16.0 13.0 12.0

    Other adjustments (230) (2,840) (2,800) (780) 0

    Operating Variance 220 90 1,220 790

    Maintenance Expenses Over runs (350) (3,920) (3,770) (2,550)

    t er a ustments 980

    Market value movement 440 (560)

    New Capital Infusion 3,000 7,500 1,910 0 0Closing EV 13,160 22,840 27,230 32,160 37,772

    YoY change (%) 100 42 16 15 15Note: This is a generic illustration and not representative of any company.

    Goldman Sachs Global Investment Research 21Source: Company data, GS estimates

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    Despi te shor t -t erm c oncerns, Ind ian com panies li k e ly

    t o t rade at a p remium, given long-t e rm grow t h po ten t ia l

    Valuation comparison Vs. regional peers

    Asian Life Insurers

    Multiple on

    NBV (X)

    Implied

    value to EV

    (X)

    Implied

    value to

    NBV (X)China Life 19.4 2.2 35.2

    Ping An 21.6 2.9 32.8

    Samsung Life 1.2 27.8

    Korea Life 0.9 19.0

    Dai-ichi 0.5 14.0

    Sony Financials 0.8 15.0

    T&D 0.5 16.7

    Indian Life Insurers

    Bajaj Allianz Life 14.0 1.6 39.3HDFC Standard Life 14.0 2.1 26.7

    ICICI Prudential Life 14.0 1.7 34.5

    Kotak Life 14.0 1.8 30.5

    Max Newyork Life 14.0 1.9 30.5

    SBI Life 14.0 2.1 27.1

    Goldman Sachs Global Investment Research 23Source: Company data, Goldman Sachs Research estimates

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    K ey par t i c ipan ts

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    Indust ry in a c onso l idat ion/reassessm ent

    hase marke t sha res f luc t uat i n

    Ex.1: Industry led by private players has shrunk in FY11 Ex.2: Driven by decline in regular premium products

    FY11Individual Single

    PremiumIndividual Non

    Sin le Premium Total rou TotalRetail APE - % yoy FY2008 FY2009 FY2010 FY2011

    Total Premium

    collection Rs mn

    y-o-y

    (%) Rs mn

    y-o-y

    (%) Rs mn

    y-o-y

    (%) Rs mn

    y-o-y

    (%)

    7,798 -2.9 18,087 -41.3 8,739 54.5 34,624 -22.2454 7.1 15,955 -28.9 4,363 -35.1 20,771 -29.8

    5,889 120.1 29,057 16.8 5,709 13.0 40,654 24.7

    19,294 1489.2 34,920 -31.4 24,395 117.7 78,610 24.1

    Birla Sunlife

    Bajaj Allianz

    HDFC Standard Life

    ICICI Prudential

    Bajaj Allianz 79.6 -32.8 -14.2 -39.5

    Birla Sunlife 138.8 42.9 -6.5 -29.1

    HDFC SL 78.6 3.5 10.2 17.8

    ICICI Pru 68.1 -22.3 -1.4 -24.7

    Max NY 70.4 21.8 -0.3 9.02,804 49.3 6,850 -25.9 2,878 30.0 12,531 -6.1

    2,333 20.3 17,007 8.7 1,255 40.1 20,596 11.4

    7,197 171.8 19,389 -37.9 3,763 -29.3 30,350 -22.6

    19,363 245.2 28,514 -27.5 27,830 9.3 75,707 7.5

    82,534 163.0 221,976 -22.1 89,303 31.7 393,813 2.6

    276,202 4.1 245,835 4.3 342,411 64.8 864,447 21.9

    Private players

    LIC

    Kotak Life

    Max NY

    Reliance Life

    SBI Life

    Kotak Life 87.8 24.3 -19.0 -23.2

    SBI Life 106.8 12.2 37.2 -21.7

    Private 85.1 1.6 7.8 -19.0

    LIC 0.2 -20.6 31.3 8.7

    Industry 29.8 -9.5 18.2 -5.4

    Ranking based on retail

    Ex.4: and ranking for key players

    Market

    share in

    retail APE

    Bajaj

    Allianz

    Reliance

    Life

    SBI Life HDFC

    Standard

    Life

    ICICI

    Prudential

    Birla

    Sunlife

    Kotak

    life

    Max NY LIC

    Ex.3: Changes in strategies has influenced market share (%)

    358,735 20.9 467,811 -10.1 431,714 56.7 1,258,260 15.1Industry

    ICICI Prudential 1 1 1 1 1 1SBI Life 9 3 3 4 2 2

    HDFC Standard Life 3 4 4 6 5 3

    Reliance Life 11 7 5 3 4 4

    Ba a Allianz 2 2 2 2 3 5

    FY2003 0.5 0.0 0.5 1.2 3.4 1.2 0.3 0.7 91.4FY2004 1.2 0.2 0.4 1.0 4.8 2.0 0.7 1.0 86.4

    FY2005 2.9 0.2 0.7 2.3 8.7 3.3 1.2 1.4 74.7

    FY2006 6.4 0.4 1.5 3.7 10.1 2.7 1.7 2.1 65.8

    FY2007 7.8 1.7 3.1 3.1 9.9 1.7 1.3 1.9 64.5

    Goldman Sachs Global Investment Research 25

    Max NY 5 5 7 7 7 6

    Birla Sunlife 4 6 6 5 6 7

    Kotak-Old Mutual Life 8 10 9 8 9 9

    . . . . . . . . .

    FY2009 8.0 6.3 6.1 4.9 10.9 5.2 2.5 3.4 43.0

    FY2010 5.7 5.7 7.3 4.6 9.3 4.1 1.7 2.9 47.7

    FY2011 3.7 4.0 6.0 5.9 7.3 3.2 1.4 3.4 54.3

    Source: IRDA.

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    Companies c onsol idat ing ne t w ork

    Agents Branches Employees

    FY08 FY09 FY10 FY11 FY08 FY09 FY10 FY11 FY08 FY09 FY10 FY11

    BajajAllianz 250,239 204,941 167,741 170,000 1,007 1,164 1,151 1,050 20,764 21,038 20,000 14,938HDFCStandardLife 144,000 207,626 198,879 148,713 572 595 568 514 15,411 14,506 14,397 12,094ICICI

    Prudential

    Life 291,000 299,879 241,830 176,076 1,956 2,104 1,921 1,400 16,317 28,900 20,000 13,000

    KotakOldMutual 34,723 42,082 35,897 39,171 150 197 214 202 5,000 5,200 6,400 4,300MaxNewyorkLife 36,896 84,355 72,813 43,692 242 705 715 500 7,648 15,402 10,454 7,000Reliance Life 184 201 149 613 195 565 189 304 744 1 145 1 247 1 248 14 781 21 688 16 656 13 183

    SBILife 40,643 68,993 65,532 72,085 200 433 494 494 3,738 5,910 5,985 5,985

    Goldman Sachs Global Investment Research 26Source: Company data.

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    Append ix Insurance Marke t penet ra t ion

    16.0 5.0

    Ex.1: Life premium to GDP (%) Ex.2: Non Life premium to GDP (%)

    13.8

    10.0 10.09.610.0

    12.0

    14.0

    4.5 4.5

    3.9 3.7

    3.13.0 3.0 3.0

    2.93.0

    3.5

    4.0

    4.5

    .7.2

    6.5

    5.4 5.14.6

    3.5

    2.0

    4.0

    6.0

    8.0

    0.6

    0.5

    1.0

    1.5

    2.0

    2.5

    0.0 0.0United

    States

    Switzerland South Korea Germany France Taiwan United

    Kingdom

    Austral ia South Afr ica Ind ia

    Goldman Sachs Global Investment Research 28Source: IRDA, Company data, Swiss Re

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    Techn ic a l ac c ount o f po l icy ho lder

    Proforma Revenue account for a Life Insurance CompanyNon-

    Participating participating Linked Total

    Premiums earned - net of reinsurance

    Income from investments (including profit/loss on sale of investments)

    Other income (to be specified)

    Commission

    Operating expenses relating to insurance business

    Provision for tax

    Other provisions

    Total (B)

    Benefits paid (net)

    Interim bonuses paid

    Change in valuation of liability in respect of life policies / Reserves

    Total (C)

    Surplus / (Deficit) (D=A-B-C)

    Goldman Sachs Global Investment Research 29Source: Goldman Sachs Research estimates.

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    MCEV HDFC St andard Li fe

    Change in MCEV 1H 2H FY2011

    Opening MCEV 33.80 40.20 33.80Change in assumptions (0.20) (0.70) (0.90)

    New business profit (before over-run) 3.90 1.50 5.40

    Expense overruns (0.70) (0.70) (1.40)

    Return on in-force 0.90 1.00 1.90

    Other income and variances 0.60 (0.40) 0.20

    EV operating profit 4.50 0.70 5.20

    Investment variances and economic assumption 0.90 0.30 1.20

    EV profit 5.40 1.00 6.40ap ta n ect on . . .

    Closing MCEV 40.20 42.10 42.10

    New business profit 3.90 1.50 5.40

    New business EPI 13.70 14.90 28.60

    . . .

    New business margin post impact of acquision cost 23.60 5.56 14.20New business profit post impact of acquisition cost 3.23 0.83 4.06

    Goldman Sachs Global Investment Research 30Source: Company data, Goldman Sachs Research

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    Disc losure Appendix

    u y ,

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    Disc losure Appendix

    RegAC

    I, Tabassum Inamdar, hereby certify that all of the views expressed in this report accurately reflect my personal views about the subject company or companies and

    . , , , ,expressed in this report.

    Coverage group(s) of stocks by primary analyst(s)Compendium report: please see disclosures at http://www.gs.com/research/hedge.html. Disclosures applicable to the companies included in this compendium can be

    oun n e a es re evan pu s e researc .

    Company-specific regulatory disclosuresThe following disclosures relate to relationships between The Goldman Sachs Group, Inc. (with its affiliates, "Goldman Sachs") and companies coveredby the Global Investment Research Division of Goldman Sachs and referred to in this research.

    Compendium report: please see disclosures at http://www.gs.com/research/hedge.html. Disclosures applicable to the companies included in this compendium can befound in the latest relevant published research.

    .

    Goldman Sachs Global Investment Research 32

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    Disc losure Appendix

    Distribution of ratings/investment banking relationships

    Goldman Sachs Investment Research lobal covera e universe

    Rating Distribution Investment Banking Relationships

    Global

    Buy Hold Sell

    32% 54% 14%

    Buy Hold Sell

    52% 41% 37%

    , , , .

    Sachs assigns stocks as Buys and Sells on various regional Investment Lists; stocks not so assigned are deemed Neutral.

    Such assignments equate to Buy, Hold and Sell for the purposes of the above disclosure required by NASD/NYSE rules. See

    'Ratings, Coverage groups and view s and related definitions' below.

    Price target and rating history chart(s)

    Compendium report: please see disclosures at http://www.gs.com/research/hedge.html. Disclosures applicable to the companies included in this

    compendium can be found in the latest relevant published research.

    Goldman Sachs Global Investment Research 33

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