Index software levels

8/7/2019 Index software levels

1/4

Level 7.2

Level 8.0 Level 8.1 Level 9.0 Level 9.1 Level 9.2 Level 10

Level 7.0

Release InformationControlled Release on: August 1997General Release on: January 1998 (7.1)

New Hardware Support DRC (Data Router Cassette)

New Features DDI Numbers Menu: DDI numbers can now be allocated with a name so that you caneasily recognize them as your own number and not as the main number.

Call Limit: All DDIS can have a call limit set on them, any caller after this limit will get abusy tone.

Answers Page: The ability of extensions to answer page calls can now be set on or off. Supervisor/ACD Messages: Up to 30 ACD messages can be setup for system wide use,each message has a number, a short name to use within TT turret displays and a textmessage for use by the ACD system. Each TT turret can have 8 messages selected fromthe 30 Supervisor messages on the system.

Busy Wrap-Up Timeout: This timeout sets how long, in seconds, an ACD terminal canstay in Busy Wrap-Up before returning automatically to active.

Auto Log On: Allow POT devices to automatically log on as ACD Agents. DSS/BLF Key Enhancements: A main number can now be programmed under a DSS/BLFkey. Line groups programmed under a DSS/BLF key now give a single ring on eachgreen lamp flash.

Mobile Number: Any terminal can be twinned to another. When a Mobile number is set,calls to the terminal ring both the terminal and its mobile number at the same time. Ifeither terminal is busy then the caller receives busy. A licence key is required to enable

this function.

Level 7.2 Level 8.0 Level 8.1 Level 9.0 Level 9.1 Level 9.2 Level 10

Level 7.2

Release InformationControlled Release on: June 1998General Release on: July 1998

New Hardware Support CPU-V Only

New Features Call Limit Enhancement: Call Limit value can toggle between calls accepted or callswaiting.

Personal CLI: When dialing out you can have your own DDI number sent out instead ofthe main number (for Euro ISDN only).

Daily Database Backup: Used to be hourly is now every 24 hours. Enhanced DPNSS (Integrated Networking): Normal Internal Call Information Display,Internal/External Ringing Differentiation, Dial Ahead Across Network, Matching GroupPage, Retrieve Trunk Parked Calls.

Other Changes Caller Information Display Change: INDeX Level 7.2 gives preference to the callingparty CLI or name rather than the called party on DT terminal displays.

Absence Messages Enhanced: Absence messages are now displayed when set (theterminal does not have to be in No Calls without a Divert all number set.

INDeX Feature & Speed Dials: The ?INDeX option shown on an idle terminal no longerincludes speed dial names. When SPEED DIAL is pressed, it now offers ?INDeX optionto select a speed dial by name.

Personal Alarms on Pot's: POT users can set personal alarms. This will be particularlyuseful in the hospitality industry.
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2/4


Level 8.0Release InformationControlled Release on: January 1999

General Release on: June 1999 (8.0.3)New Hardware Support CPU-V Only: INDeX Level 8.0 will not run on non CPU-V cassettes. CPU-V1000 & LC4EV: to achieve a maximum system capacity of 5 cabinets and 1088ports.

No GCU Support: INDeX Level 8.0 does not support the attachment of SDX 420N GCU'S ALOG 24 Cassette Support: This cassette provides 24 analogue terminal connections. Basic Rate Interface Combo (BRIC): Cassette Provides 8 analogue terminal circuits, 4BRI circuits and 16 DSLC circuits.

Voice Compression Cassette (VCC): Allows up to 7 calls to be routed across the sameLine (BRI, E-PRI, DASS II and DPNSS).

Support for CCM and IVM: Call Centre Modules and Integrated Voice Manager.

New Features Guest Services: Level 8.0 includes the first implementation of INDeX Hospitalityfeatures.

System Speed Dials: The number of system speed dials has increased to 1800.

Combo Cassette Licence: Allows the use of Combo cassettes with CPU cassettes otherthan CPU-100.

DECT V24 Integration: Provides INDeX DECT DH1 handset users with additionalfeatures.

CSV Upload: System speed dials can be uploaded to the switch as comma separatevariable text files.

Splash Calls: Display terminals can select to auto-answer internal calls. Hot Desking: Terminals can be set as Hot Desk and a User who is not associated to aterminal can Log On to any available Hot Desk terminal taking with them Diverts, DSSkeys, Pick Up Groups, etc.


Level 8.1

Release InformationControlled Release on: August 1999General Release on: March 2000 (8.1.2)

New Hardware Support Support for the E1-V Cassette: Provides 30 channel interface for external voiceprocessing applications

CSLC: Integrated DECT support 8 or 16 base stations. 20 Series Terminals: New Range of terminals

New Features CLI Capture: Display DT Handsets stores CLI of up to 5 missed calls Saved Dialled Numbers: Stores last 5 dialled numbers, or saved missed CLI'S Guest Services Enhancement: Room Monitoring Voice Compression Cassette Enhancements: Support of Fax calls up to 9600 bits/sec,Multiple Cassette Support, Transparent Tandem of VCC Calls

Calling Line Identity Restriction (CLIR) Administration Enhancements: Multi Lingual Admin, Pilot & Group Name - Ex DirectoryOption, Access to User Pick Up, Diverts and BLF Settings via Administration, DirectoryListing Enhancements

Transfer to Pilot Number calls can be transferred to a pilot number (Main Number), thecall takes on all the routing and timeout information of the associated Call Control Planand will not recall back to the transferring device.

Other Changes CSV Upload Enhancements Night Service Timetables: Increased to 8

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3/4

Level 9.0

Release InformationControlled Release on: April 2000General Release on: March 2002 (9.0.5)

New Hardware Support CPU-X: Next generation of CPU new processor, more memory, embedded modem and10/100Mbit Ethernet interface.

IP Networking Cassette: IP only router with support for VOIP, Internet access andRemote LAN access optional V90 modems for 56k access.

2060 Terminals: New first party CTI terminal

New Features INDeX-Net: BLF presentation over network, Distributed groups, Hot Desking across thenetwork

Q-SIG: Basic telephony and data calls to another site over a fixed link (Europeanversion of DPNSS).

Telnet (CPU-X): Access to INDeX administration over Ethernet interface FTP (CPU-X): Fast file upload and download via Ethernet interface DECT Enhancements: Users with DH2 or 20DT handsets on CSLC will get enhancedmenu access to Voice mail, Message/Camp on/call-back and INDeX directory

Enhanced INDeX search: Allows users to dial the name they require using the letterson the keypad, switch able system wide to preserve original search if required

Individual Station Pickup: Allows users to pick up a call that is ringing against a phonethat is not in their pickup group.

Other Changes Password protected Logon: System can be set to require terminal password at Log On Enhanced No Calls: When pressing No Calls users can choose to have calls rejected orfollow the divert all, if set

Database Management (CPU-X): Database is constantly backed up when changes aremade

Edit User Name: The ability to edit a username from a display terminal has beenremoved.


Level 9.1

Release InformationControlled Release on: August 2000General Release on: February 2002 (9.1.6)

New Hardware Support INDeX 30: Fixed CONFIG: 4BRI, 8POTs, 16 Digital Terminals, maximum of 55 users. IVMLITE on 30 and 100: 55 Mailboxes, 50 messages per mailbox, 3 hours total recordtime, equivalent of 4 ports

New Features INDeX-Net: Replication of System Speed Dials around INDeX-Net. Replication of CallControl Plans round INDeX-Net. INDeX-Net Node Number to permit routing of calls toHot Desking users as they move around an INDeX-Net cluster

Call Centre Enhancements: Automatic Wrap-Up, No Dial tone when caller on hold, CallWaiting tone option, Reason codes for Busy N/A

Support for AOC(D): Advice of Charge During a Call, where available Password changes for Terminals: Preparation for unification with IVM Mailboxpassword(already supported by IVM Lite), Different length passwords for Internal,Voicemail and External access, Can be disabled on POTs/DT1/2010

VCC Enhancements: Configurable timeout to take advantage of tariff structures andincluding ability to 'Bolt Up' circuits

Off Switch divert from POT: Can now be set Account Code enhancements: Table increased to 400 entries and wildcard('.')supported to make entering a range of values easy

PIN Code enhancement: Table increased to 400 entries Enhanced Administration: Access to Personal Speed Dials from administration Night Service Enhancements: Holiday table to cope with Bank Holidays, Increase intables from 8 to 20

Other Changes Removal of Event stream: Used on SELTEK and Global Voice Mails

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4/4

Level 9.2Release InformationRelease on: May 2001General Release on: March 2002 (9.2.2)

New Hardware Support None

New Features Enhancements for IVM-Lite: ACA and Auto Attendant, Group Mailbox - enhancement forIVM-Lite

Enhanced Administration: Access to Speed Dials by name as well as number, Access toStation Ringer Timeout

Automatic Daylight Saving: Table with dates for up to 5 years ahead Terminal Notepad: Permits storing a number for later use when on a call or listening toVoicemail

Missed calls: Time & Date stamp On Hold confidence tone: For use where there is no MOH INDeX Feature: Now available during Dial Ahead and when Leaving a message usingVisual Voice

Multi-Site Roaming DECT: Auto logon and hot desking for users moving round up to foursites with their 20DT handsets

NOC Enhancements: Directory enhanced to include users on networked sites INDeX-Net over Packet networks: VOIP Trunking with DPNSS Signalling over IPNC Hot Desk auto logoff: Optional system setting to log off all idle hot desk terminals at

predefined time


Level 10.0Release InformationControlled Release on: August 2002

New Hardware Support New PRI Cassette: Supports external user transfer.

New Features IVM Lite: Dial 1 to transfer from mailbox. Message Waiting Lights: Will now be recorded for logged off users, the message light

will appear when the user logs back on. INDeX CLI Routing: Any main number can be routed differently depending on what CLIis received.

INDeX CLI Handling: Calls that are transferred off switch can now put out the InboundCLI, Personal CLI or No CLI (PRI Only).

Selective Group Access: Users in more than one group can now select which group theywish to receive calls on, they can also specify their Group Ringer Timeout and GroupRinging Tone.

Call Waiting: Now available on analogue phones. Dial in Conferencing: Allows users to dial a number to join a conference call. 20 Series Handsets BLF: Busy extensions will now flash intermittent on/off red lampsand a disconnected extension will be permanent red.

No Calls: No calls can be overridden from configurable display terminals. NOC/WOC Enhancements: NOC Associated terminals now offer the volume key. Doorphone entry systems can now be opened.

Enhanced Busy Divert: Busy divert set to another user who has busy divert set willroute to the first called party's mailbox.

Agent Remote Logon: Agents at remote sites can now login to a call centre on anothersite during busy periods. This is done via an IPNC cassette.

Personal Numbering: P.N allows a user to modify their terminal divert options via DTMFcontrol. The user has six divert fields Home, Mobile, Desk, Delegate, Other and

Voicemail. This feature is supported through the IVM version 1.5.
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Index software levels