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Index
Mission Index
We offer an overall variety of logistic services including all those special extras which allow our customers to keep on concentrating on their main business.By providing a fast, efficient service basing itself on the highest technological standards available, we decisively contribute to our partner’s success.We encourage our staff in enhancing their professional skills. Our utmost concern lies in a guarantee of protection and growth of social well-being.By paying particular attention to a gentle and responsible handling of the resources, we actively contribute to an ecologically sound environment. Offering highly specialized logistic services, the family-owned company FERCAM is the undisputed number one among the Italian forwarders. FERCAM acts as one of the leading Full Truck enterprises on the European market, shows a strong European-wide presence and offers its Air & Ocean services all over the world.Motivated, skilled and positive-thinking staff with a highly pronounced team spirit turns FERCAM into one of the most wanted employers and adds a considerable upgrading to the company’s value.
Thomas BaumgartnerManaging Director
Company Index
Logistics Provider
360°
1949 FERCAM railway shipping company is founded FER = ferrovia (railway) – CAM = camion (lorry)
1955 Road shipping begins1963 Company is purchased by Baumgartner family
Company fleet comprises 5 lorries1975 Intermodal transport begins1977 Network of branches expands nationwide1982 First foreign branch (Munich, Germany)1986 FERCAM acquires Gondrand S.N.T.1993 FERCAM takes over Gondrand groupage services1999 Inauguration new headquarter in Bolzano2003 FERCAM begins cooperating with Dachser2005 Air & Ocean service implemented2007 FERCAM acquires Logistica Euroterminal (BO)2007 First African branch office in Tanger (Morocco)2008 Inauguration of the new logistics center in Padova 2008 Joint venture FERCAM Terry Logistica2009 Inauguration new logistics center in Ottobiano (Pavia)2010 Realization of the new Logistic Center in Bologna
History Index
IndexOrganigram
D I V I S I O N S
Managing directorManaging director
(Financial) Control(Financial) ControlHuman resourcesHuman resources
ProcurementProcurement
QualityQuality
Legal/InsuranceLegal/Insurance
Information TechnologyInformation Technology
AdministrationAdministration
DIT SalesDIT Sales
DIN SalesDIN Sales
Air&Ocean SalesAir&Ocean Sales
DivisionSales &
Marketing
DivisionSales &
Marketing
MarketingMarketing
DivisionDivisionDivision Division Division Division DivisionDivision
LOG SalesLOG Sales
DivisionDivision
FTL SalesFTL Sales
TendermanagementTendermanagement
Commercial control
Commercial control
Company
683.300 mq
Storage Area
Vehicle fleetTotal number
2.394
488 mio €
2011 Turnover
Index
Salaried Employees 1.393Warehouse Workforce 470Total 1.863 2037
Italy Europe Africa
2
Branches 59of which
Overview Index
0
50
100
150
200
250
300
350
1949 1994 2000
20032001
2002 2004
205 MILL
244 MILL
227 MILL
100 MILL
20051995198519751955
400
2006
255 MILL
2007
450
Mill Euro
385 MILL
325 MILL
286 MILL
450 MILL
2008
465 MILL
2009
385 MILL
2010
23 MILL2.3 MILL0.5 MILL
2011
488 MILL
430 MILL
EuropeConsolidated Turnover000/Euro
Key Figures Index
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
500,000
2000 2001 2002 2003 2004 2005 2006 2007 2008
385,000
450,000
+3.8%+4.5%
+12.2%
+13.6%
+14.6%205,000
286,000
325,000
255,000244,00023,.000
+16.9%+3.3%
+18.5%
2009
465,000
2010
385,000
-17.2%
430,000
+11.7%
20112011
488,000
+12.9%
Breakdown of Turnover – EuropeBreakdown of Operating Revenue by Sector
Year 2011
Overview Index
47%47% 53%53%
Logistics & Transport
51%
11%
38% 10%
6%
84%
Corporate Setup Index
Subsidiaries Co-Subsidiaries
Minority shareholdings
RORomania Srl
SKSlovakia S.r.o
UKLogistics LTD
ETransportes S.A.
FFrance S.a.r.l.
NLNederland B.V.
DDeutschland GmbH & Co. Speditions KG
ISpA
BBelgie BVBA
PLPolska Sp. Z o.o.
BGBulgaria LTD
MCTrans FERCAMMaghreb SARL
AAustria GmbH
TNFERCAMTunisie S.a.r.l.
Italian Branches Index
Catania
Cosenza
Naples
Perugia
Città di Castello
SassuoloGenova
Parma
Turin
BresciaTrento
BOLZANO
Belluno
Pordenone
Udine
TrevisoVicenzaPadua
Verona
Veronella
Bologna
Florence
Rome
Ancona
Pescara
Gorizia
Modena
Headquarter
Branches
PaviaCuneo
Bari
Novara
Como
Milan
FERCAM Branches Index
London Rotterdam Hamburg
Paris
Irun
Barcelona
Bratislava
Oradea
D
UK
F
E
NL
B SK
RO
Sevilla
BG
PL
Sofia
Tanger
MA
Lübeck
Wörgl
Gijon
Cologne
Munich
Antwerp
Warsaw
Vienna
Bolzano
GoriziaVeronella
Roma
Catania
GenovaFirenze
Torino
Milano
I
Modena
AKärnten
Coruña
Tunisi
TN
Divisions Index
ClientClient180,000 SHIPMENTS
700,000 SHIPMENTS
21.7 MILL Euro TURNOVER
1,590,000 SHIPMENTS
319,100 mq STORAGE
Many of today’s leading companies use FERCAM services. This is an indication of FERCAM’s ongoing commitment and an active demonstration of trust from our customers.
References
Trusted by Market Leaders
Index
F
Full Truck Load Index
Full Truck Load
720 SHIPMENTS A DAY
Total Shipments Europe
Index
60,000
80,000
100,000
120,000
140,000
160,000
180,000
20052004 2006 2007
200,000
220,000
2008
119,000
134,187
155,425
192,608
180,943
+15.8%
+2.9%
+12.8%
-6.1%187,085
+20.4%
2010
2011
182,760
+0.9%
179,829
-1.6%
2009
• Fleet comprising more than 2,200 company-owned loading units suitable for all types of freight
• Network covering whole Europe and the Middle East
• ADR freight handled
• Environmentally-friendly (euro 5), technologically-advanced vehicles
• In-house customer service (no third party call-centers)
• Messages sent to the client with vehicle registration number and time of loading
• Reliable, company-owned vehicles and qualified carriers
• Safety belts to secure shipments during transportation
• Predefined pick-up and delivery times
• Just in time trips
• 24/7 customer service
• Booking service, with delivery to or pick-up from your client or supplier
• Stand-by service
• RODD – Digital damage detection system
Full Truck Load Road Index
London Rotterdam
MunichParis
Irun
Barcelona
Bratislava
Oradea
Antwerp
F
E
B
SK
ROBolzano
UKNL
Turin Verona
Sassuolo
Rome
Trento
BresciaMilan
Catania
Sevilla
Warsaw
BG
PL
Sofia
Tanger
MC
Our Network
Full Truck Load Road
Cologne
HamburgLübeck
D
Index
GoriziaGijon
Vienna
Cosenza
Wörgl KärntenA
Coruña
Full Truck Load Road Index
Turin
MilanBolzano
Veronella
Bologna
Florence
• Full or partial loads with direct delivery throughout Italy
• A full range of vehicles including special lorries for oversized loads
• Special industrial services including dismantling and reassembly of machinery by skilled operators
• Exhibition services including shipping and stand assembly anywhere in Italy
• Booking service, with delivery to or pick-up from your client or supplier
Genova
Sassuolo
Caserta
Full Truck Load Index
• daily departures to and from north Europe• solutions for the optimization of the transport
- on the road- by train
• special vehicles for transport of bulk raw materials
• specialized in the distribution of Italian ceramics throughout Europe
• delivery and distribution of the goods starting with one palett on
• expess delivery between 48 and 72 hours throughout Germany
• continuous tracking & tracing from collection to delivery
Logistic and Transport of Ceramic Tiles
Cologne
Sassuolo
Leipzig
Mannheim
Hannover
Verona
• Promptness and guaranteed travel 24 hours a day, with change of driver for true express shipping
• Refrigerated trailers with temperature setting facilities (+30°C to –30°C)
• Hi-tech company-owned semi-trailers equipped with temperature recorders and printers for continuous temperature monitoring throughout the journey
• Total flexibility with same-day delivery all year round
• Dedicated vehicles for food and non-food, special vehicles suitable for hanging fresh meat
Full Truck Load Fresh Index
Bolzano
• Environmentally-friendly
• Service is operational 24/7
• Capacity higher than the one offered by road transport (up to 30 tons)
• Reliable and on-time, irrespective of weather and traffic
• Vehicles available at short notice
• Real time tracking and tracing
• Wide range of vehicles and equipment
• Signature required for shipping papers
• Customs clearance
• Immediate alert sent to addressee if any unexpected event occur
• Stand-by service, with loading unit available on-site
• Delivery booking service to your customer or supplier
• Guarded parking facilities
• Handling priority
Full Truck Load Intermodal Index
Rotterdam
Munich
Padua
Rome
Milan
Verona
Mannheim
Hamburg
FERCAM partners
FERCAM branches
Full Truck Load Intermodal Index
Cologne
Catania
Full Truck Load Index
F
Many of today’s leading companies use FERCAM services. This is an indication of FERCAM’s ongoing commitment and an active demonstration of trust from our customers.
Trusted by Market Leaders
IndexDistribution International
2,800 SHIPMENTS A DAY
Total Shipments Europe
IndexDistribution International
20052004 2006 2007 2008 2009
100,000
200,000
250,000
300,000
350,000
400,000
450,000
500,000
150,000
550,000
600,000
331,000364,000
426,000
524,000
573,810582,000
+17%
+23%
+10%
+9.9%+1.4%650,000
700,000 699,984+1.4%
2011
689,955+18.5%
2010
Distribution International Index
• TargoFlex – Time-shifted deliveries: System of daily departures for customers who require on time deliveries and a major attention on the costs.
• Express delivery – Individually organized deliveries: transit times based on the kilometres of distance.
• TargoSpeed – Deliveries with a guaranteed transit time: the fastest one for every European destination. A fixed shipping time is defined for each destination.
• TargoFix – Stipulated deliveries ad hoc with a defined day of delivery: indispensable when highest priority is given to a precise date of delivery.
• Distribution all over Europe, incl. the East• European network of qualified partners• No weight limit• Utmost flexibility in deliveries• Internal Customer Service, not assigned to an
external call center• Possible pallets/pallet cage exchange (only
w/exchange countries)• Daily departures from Italy to all over Europe• Guaranteed times of delivery• POD (Proof of Delivery)• Tracking & Tracing for continuous locating the goods• RODD (Optical and Digital Registration of Damages)• AKTIVReporting for being informed of possible freight
inconveniences
IndexDistribution International
• European network of qualified partners
• Timing of guaranteed deliveries
• Disposal of IT-services like: AKTIVReporting, tracking & tracing, POD, RODD
• “All Risk” Assurance
• Cash-On-Delivery Service (COD)
• Possibility of ex works Deliveries
• One delivery only for multi-packaged consignments
IndexDistribution International
CH
NL
F
E
D
SK
B
DK
S
N
IRL
UK
BG
PL
TR
GR
L
P
FIN
SLOHR
BIH
SRB
MK
CZ
LT
LV
EST
MD
UA
RUS
BY
RO
AL
Partner +
PartnerA
IndexDistribution International
Index
F
Many of today’s leading companies use FERCAM services. This is an indication of FERCAM’s ongoing commitment and an active demonstration of trust from our customers.
Trusted by Market Leaders
Distribution International
IndexDistribution Italy
6,361 SHIPMENTS A DAY
Total Shipments Italy
IndexDistribution Italy
20052004 2006 2007 2008 2009
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
1,600,000
1,800,000
2,000,000
1,350,0001,438,000
+6.5%
2,099,201
-17.7%1,884,716
+31%
1,727,000-2.6%
1,682,000
+11.3%
-4.3%
1,590,246
20112010
-1.3%
1,661,000
• Services are operational 7 days a week, 365 days a year, including summer holidays and Christmas
• Flexible deliveries and storage possibilities
• Tracking and tracing system
• In-house customer support (no third party call-centers)
• Contact with addressee’s IT system
• No weight restrictions
• Custom rates based upon average weight of shipments
• Services with guaranteed delivery times
• AKTIVReporting – System providing real-time information on any unexpected events affecting shipments
IndexDistribution Italy
• Service of guaranteed return• Rates calculated per pallet• Booking administration• RODD - Optical and Digital Registration
of Damages• POD - Proof of Delivery • Tracking & Tracing
max 60 kg
A
B
C
A = width - B = height - C = length
*except islands and Calabria
IndexDistribution Italy
• Delivery in 24 hours anywhere in Italy*
• Up to 60 kg and 220 cm
• Multiple-shipment service
Our Network
Index
BZ
TN PNUD
PD
NA
CT
TOMI 5 Hubs
BL
23 Branches
48 Distribution Centers
CO
PG
RM
FI
PR
GE
PV
CC
BO
TVVR VI
AN
PE
BS
CS
Distribution Italy
CN
BA
IndexDistribution Italy
Integrated Tracking & Tracing Information Online
Outbound MovementsPer order, destination, ecc.
Interactive AssistenceDelivery info, allocation of orders, stock clearance,
POD
Delivery
Warehouse StockReal Time Interrogation
Inbound MovementsPer article, lot, data, ecc.
Course of DeliveryEvery passagge in real time
Possible AbberationReal time stock and
abberation
Sales OrderAssistance/Preparation
Information on DeliveriesPer data, client, ddt,
no. of delivery
Index
Tracking & Tracing
Main run
Delivery
Barcode exit reading
Collection
Barcode
fixing
Barcode exit reading
Sender / Customer Recipient / Customer
Warehouse
Warehouse
Directcustomer connection
Barcode
initial reading
Verification of volume and weight
FERCAMbranchesconnected„online“
Distribution Italy
IndexDistribution Italy
GENERAL FOODS13%
BEVERAGES 5%
OTHER14%
DOMESTIC OR EDIFICIAL DEVICES 11%
CONSUMER PRODUCTS
8%
FASHION AND CONSUMER
GOODS6%
LEISURE4%
TRASPORTS AND WAREHOUSING
3%
PRODUCERS OF COMMODITY
3%
INTERMEDIAT GOODS FOR INDUSTRY: METAL PRODUCTS5%
ELETTRONICS3%
PHARMACEUTICS2%
FURNITURE AND DOMESTIC APPLIANCES4%
CONSTRUCTION GOODS
9%
IndexDistribution Italy
…modern access and video sorvegliance
…especially safe packaging of the goods
Safe goods because of…
Added Value Services
„CUSTOMS“ WAREHOUSE
• Possibility of importing goods from abroad, leaving them in suspension of tariff laws until their collection
„TAX DEPOT“ WAREHOUSE
• Possibility of importing goods from abroad in a status of “tax free”
„TAX“ WAREHOUSE
• Possibility of importing goods in suspension of taxes applied on alcoholics “ACCISA”
Index
CUSTOMS WAREHOUSES
Europa
ChinaBolognaPadua
Bolzano
Modena
Verona
Added Value Services Index
FlorencePavia
Milan
Turin
TAX WAREHOUSES
Added Value Services Index
Bologna
Europe
China
Milan
Pavia
IndexLogistics
20052001 2002 2003 2004 2006
15,000
2007
27,50041,500
67,500
102,500
128,500
222,000
2008
166,500
2009
267,000
2010
297,000
2011
319,100
IndexLogistics
Evolution of the logistics
0
20,000
40,000
60,000
80,000
100,000
120,000
160,000
140,000
180,000
200,000
240,000
220,000
260,000
280,000
300,000
mq
Inhouse Logistic
• Abundant storage at logistics centers
• Flexible working times
• Focus on your core business
• Innovative identification systems
• Monthly statistics
• Process optimisation
• KPI monitoring
• Continuous quality control
• Logistics management at your premises
• Stocking service
• Inventory management and replenishment planning
• Synergies at FERCAM logistics centeR
• Multiple logistics platform management for same client
• Delivery scheduling and telephone reservation system
Logistic Consulting
IndexLogistics
IndexLogistics
FERCAM Logistics Centers in Italy
Area Total mqDeposits
mq
Catania
Cosenza
Città di Castello
Parma
Turin
Milan
Bolzano
TrevisoVicenza
Padua
Bologna
Verona
AnconaSassuolo
Pavia
Florence
Modena
Naples
Trento
Ancona
10.000Bari
5.500Bologna
18.000Brescia
5.000Bolzano
7.000Catania
8.000Como
4.000Cosenza
7.000Florence
11.500Genova
2.600Milan
32.000Modena
18.600Padua
16.000Parma
14.000Pavia
35.000Pescara
1.800Perugia
1.100Città di Castello
7.200Sassuolo (MO)
11.000Rome
3.800Turin
21.000Trento
16.000Treviso
26.000Verona
10.500Veronella
7.500Vicenza
10.000Naples
9.000TOTAL
319.100
25.0005.500
30.0009.000
45.00060.000
8.00015.00035.000
3.50062.00030.00033.00025.00060.000
4.5006.600
13.20011.000
8.00040.00025.00045.00031.00015.00020.00018.000
683.300
Bari
IndexLogistics
… everything under control !
Advantages:
• Up-dated warehouse mapping in real time
• Traceability of the goods (lot/FEFO)
• Elimination of picking or movement errors
• Control tower management
• Real time inventory
• Prints of orders, accompanying documents and packing lists
… an advanced administration, IT-contolled by the warehouse logistic, in order to organize and control all the activities by using bar codes, radio frequencies and pick by voice with the possibility to verify in real time due to WEBSTAT.
IndexLogistics
… our additional services!
Main warehouse-based activities:
• Inbound and storage management
• Quality check, sampling, qualitative locks
• Stock level management and planning for provisioning
• Criticality prevention
• Re-packing, preparations, customization
• Pick & Pack, Packing
• Kitting activity
• Delivery planning and telephone reservations
• Reverse logistics
IndexLogistics
Index
F
Many of today’s leading companies use FERCAM services. This is an indication of FERCAM’s ongoing commitment and an active demonstration of trust from our customers.
Trusted by Market Leaders
Distribution Italy & Logistics
Air & Ocean Index
Air & Ocean
Turnover in 000/Euro
Index
0
5,000
25,000
20,000
15,000
10,000
2005 2006 2007 2008 2009
1,700
+22.8%
+88.6%
9,000
16,980
20,850
+429.4%
15,300
-26.7%
21,663
+9.5%
2011
19,785
+29.3%
2010
Air & OceanF
Index
Commodity sectors
• Broad worldwide network of exclusive partners
• Company-owned customs warehouses, in-house customs services with fully-qualified staff and VAT deposits
• On-time deliveries
• Handling and shipping of hazardous and/or perishable goods
• ATA Carnet
• Guaranteed departures twice a week
• Information on shipment status
• Swift, effective, step-by-step customs assistance
• Priority boarding
• E-mail or telephone notification of departure
• Pick-up from depot
Air & Ocean
AIR
Index
• Wide range of containers
• Broad worldwide network of exclusive partners
• Company-owned customs warehouses, in-house customs services with fully-qualified staff and VAT deposits
• On-time deliveries
• Customs assistance
Air & Ocean
• Guaranteed departures twice a week
• Information on shipment status
• Swift, effective, step-by-step customs assistance
• Fast pick-up and deliveries to and from the world’s main ports
• Delivery to your premises
• Pick-up from depot
OCEAN
Index
Main Partners Worldwide
Air & Ocean Index
• DSV Turners Shipping (South Africa)
• Austral Shipping Agency (Chile)
• Aviatur (Colombia)
• Toll-Dachser (Hong Kong)
• CTS Cargo (Shanghai)
• Dimerco (China, Taiwan)
• CAF Trasportes Inter. (Brazil)
• IPE Logistics Inc. (Canada)
• Penashin Shipping (Singapore)
• HTL Logistics Ltd (India - Sri Lanka)
• Incargo S.L. (Canary Islands)
• Seatrans (Cyprus)
• Mitsui Soko Air Cargo (Japan)
• Latin Mundo (Argentina)
• Toll (UAE)
• Freightworks (Dubai)
• MGI Dachser (Korea)
• Pengelly´s (New Zealand)
• Pico Logistics (Egitto)
• DBA Distributors Service (USA)
• ACA International (Australia)
Air & Ocean
• Largest and most powerful networking organization in the world for international forwarders
• More than 4,062 member offices in 186 countries move for times more freight than any multinational
• Every member carefully examined for
- experience
- professionalism
- financial strength
• Constant monitoring of all members to ensure standards
• Code of Ethics binding on all members
Index
Added Value Services Index
Perishabole Cargo
Added Value Services Index
Hand made
Authorized Economic Operator Full (AEOF)
The possibility of having an “in-house” customs, i.e. the goods can be cleared directly on our premises, eliminating thus unnecessary delays in customs offices and their relative costs.The possibility of having an “in-house” customs, i.e. the goods can be cleared directly on our premises, eliminating thus unnecessary delays in customs offices and their relative costs.
Since 2012 FERCAM may call itself Authorized Economic Operator Full.Owning the AEOF certificate, comes with along a lot of benefits like a diminution in customs examinations, which, as a consequence, means major rapidity in shipment completions.
Since 2012 FERCAM may call itself Authorized Economic Operator Full.Owning the AEOF certificate, comes with along a lot of benefits like a diminution in customs examinations, which, as a consequence, means major rapidity in shipment completions.
An advantageous position among the international logistic chain, having been acknowledged as a reliable, warranted and trustworthy member. An advantageous position among the international logistic chain, having been acknowledged as a reliable, warranted and trustworthy member.
The guaranty to work with a steady partner of good repute regarding every business relationship. The guaranty to work with a steady partner of good repute regarding every business relationship.
Reduction in customs controls (document controls, scanner as well as physical presence) Reduction in customs controls (document controls, scanner as well as physical presence)
Preferential treatment for processing during customs controls. Preferential treatment for processing during customs controls.
Precise indication by the local operator on where to accomplish customs controls. Precise indication by the local operator on where to accomplish customs controls.
Improved relations to the customs authorities. Improved relations to the customs authorities.
LA CERTIFICAZIONE AEOF IMPLIES:
Index
Air & Ocean Index
Project Cargo
Added Value Services Index
Air & OceanF
Many of today’s leading companies use FERCAM services. This is an indication of FERCAM’s ongoing commitment and an active demonstration of trust from our customers.
Trusted by Market Leaders
Index
• “Quality means providing services tailored to the customer’s needs”.
• FERCAM Italia has been ISO 9001-certified since 1993
• Since then, FERCAM’s European branches have also been certified.
• SQAS (Safety & Quality Assessment System) attestation
At FERCAM quality has always been a principle underlying the services we provide to our customers.
Quality
Quality as a Service Culture
Index
Environmental It is our belief at FERCAM that sustainable development implies respect for the environment and the best possible use of energy resources.This vision explains FERCAM’s decision to implement an ISO 14001-certified environmental management system.
• FERCAM has implemented an ISO 14001-certified environmental management system.
• In order to implement its environmental policies as successfully as possible, FERCAM has decided to renew its fleet every five years and adopt Euro 5-compliant vehicles.
• To help reduce pollution caused by fine dust in Bolzano town center, FERCAM has just invested in a number of methane-powered vans.
Environment Index
HACCP SYSTEM as a Garanty for Safety of Foods
It is a constant concern for FERCAM to garantee the security of food products during their movement, transport and storage.
• FERCAM has developed within the company a system of auto-control in order to respect the correct operative procedure in hygiene matters
• A regular maintenance and cleaning is made within the loading areas of the vehicles, within the frigos and all the infrastructure
• The staff receives adequate training for what regards a good hygienic practice to adopt
HACCP Index