Independent Aftermarket Genuine GM Rewards FAQ

GENERAL QUESTIONS:

What is the Genuine GM Rewards program?

The Genuine GM Rewards program rewards customers on eligible Genuine GM powertrain and collision parts purchases.

What is Genuine GM Rewards, and where do I find my rewards?

Genuine GM Rewards is an on-line promotional platform that allows for national, regional and local promotions to bemarketed to eligible customers - all in one place. Go directly to http://www.genuinegmrewards.com and log in orhttp://www.genuinegmparts.com and click on Genuine GM Rewards logo.

What will I find when I go to Genuine GM Rewards?

National, regional and local promotions offered to you, based on your profile.Your personal "wallet" and earnPOWER points balance. Genuine GM Rewards points are also referred to asearnPOWER points.Links to other key websitesNew exciting ways to spend YOUR pointsImportant news including: product information, leadership messages, training updates and other information

What are Genuine GM Rewards points (also called earnPOWER points)?

Through this rewards program customers earn points or earnPOWER points. Each point is equivalent to $1 ofpurchasing power. Points can be redeemed in a variety of ways but are not transferable directly into cash.

Who do I call for help relative to reward point usage?

Dial 1-888-639-2967

How often and when will my rewards be put into my earnPOWER account?

Rewards will be paid by the 4th Tuesday of the month following the purchase.

How can I redeem my points?

Your personal earnPOWER page allows you to manage your Genuine GM Rewards points from a wide range ofchoices:

1. Use your points to shop directly from the online exclusively yours® (ey) rewards collection, featuringmore than 3,000 items, millions of books, music and DVDs, individual online travel, event tickets,experiential awards, online specialties, gifts, and more!

2. Transfer your points to your exclusively yours® card.This card can be used at over 160 well-known stores and dining establishments, such as:

Macy’s, Lowe’s, Lord and Taylor, and SearsOlive Garden, Dave and Buster’s, and Red Lobster.

How can I find out how many earnPOWER points I have earned?Clicking on the "more details" link in the Wallet section of your Genuine GM Rewards earnPOWER home page willtake you to a detailed earnings report.

What do my earnPOWER points equate to in terms of dollars?1 point = $1 US in purchasing power. So when you view your balance on your earnPOWER web page, the balanceshown is exactly the amount you have to spend. To get your exclusively yours® card balance you can:

Go to www.eycardonline.comCall 888-842-0336

How do I transfer points from my earnPOWER account to the exclusively yours card?

From your Genuine GM Rewards earnPOWER home page, click on the SHOP button in your Wallet.There will be a menu option for Transfer to EY Card.Choose that option and the screens that follow will step you through the process.

o If you do make a transfer, allow 7-10 business days if you are getting a card for the first time and 3business days for transfers to your existing card.

o Note: Once you transfer points to your exclusively yours card, you will NOT be able to transfer themback to your earnPOWER account.

Who will be responsible for the taxes on reward earnings?

Any and all tax liabilities for rewards under the program are the responsibility of the individual who receives therewards. Consult your accountant for tax advice.GM will comply with any applicable tax reporting requirements based on IRS and local and state guidelines.

exclusively yours card Questions

How do I use the exclusively yours card?

Review the Cardholder Agreement that came with the card.Sign the signature panel on the back of the card. Record the card number and the Customer Service number onthe back of the card. You will need this information if the card is lost or stolen.The card is valid at select merchants where Discover® cards are accepted in the U.S. Terms and conditions apply.At the point of sale, present the card and select Discover as the form of payment.If given an option, select Credit, not Debit. The card works just like a credit card, with the transaction valuededucted as purchases are made.If your purchase is less than the current value of the card, you may use the card again until the remaining valueis depleted.If your purchase is more than the current value of the card, please see “What if my purchase exceeds the card’svalue?”

Is the exclusively yours card a credit card?No. It is a prepaid card containing a specific value. You may only spend the value available on the card.

Can I use the exclusively yours card at ATMs?No.

Will I receive a monthly statement as with a credit card?No. For your convenience, a transaction summary may be viewed at www.eycardonline.com.

Where can I find a summary of my exclusively yours card transactions?For your convenience, a transaction summary is available on this www.eycardonline.com, or you may obtaininformation on your last five transactions by calling the automated service at 1-888-842-0336.

Is the card website secure?Yes. Information submitted through www.eycardonline.com is protected by Secure Socket Layer (SSL) technology, whichencrypts or scrambles information submitted online.

What if my purchase exceeds the card’s value?If the merchant allows multiple forms of payment, use your personal form of payment first (cash, check, credit card) andthe exclusively yours card last. Do not process the card for more than its available value.

Why should I know the value before I use my exclusively yours card?Knowing the value enables you to avoid having your transaction declined by ensuring you have enough available valueto cover your transaction.

How do I check the card value?Simply enter the card number in the fields provided on www.eycardonline.com, or call the Customer Service numberlocated on the back of the card.

If I do not agree with the card value online, how do I reconcile?Please contact Customer Service at the number found on the back of the card.

When buying online or if the merchant asks for my CID (Card Identification Code), where can I findthis code?The three-digit CID number is located on the back of the card.

Can merchants advise me of the card value?The remaining card value may be shown on your receipt after using the card at some merchants; however, point of saletechnology determines this functionality and is ultimately controlled by the merchants.

If I use my exclusively yours card to make a purchase and want to return or cancel my purchase, willthe value return to the card?In most cases the value will return to the card; however, returns and cancellations are ultimately decided by themerchant from where the purchase was made, and the card valid thru date must not have passed.

What should I do if my exclusively yours card is lost or stolen?Report the loss immediately by calling Customer Service at 1-888-842-0336, or 1-801-744-9918 outside the U.S. Youmust have the card number available for the Customer Service representative. A new card will be sent to you with theremaining value at the time you call Customer Service. The replacement card must be requested 15 days prior to thevalid thru date. The first replacement is free, although there is a fee for each additional replacement. Replacement cardstypically arrive within seven to 10 business days via first-class mail.

What should I do if I encounter a problem at the point of sale?Ask the merchant to call Customer Service at the number on the back of the card for assistance.

Can I get text messaging?Yes. You may opt in when you activate your card. You may also change your preferences by visiting www.eycardonline.Charges from your phone carrier may apply.

Can I get email notifications?Yes. You may opt in when you activate your card to receive email notifications.

What type of information can I receive via texts and email?You can receive available balance and transaction alerts, including purchases and loads.

What is a reloadable card?A reloadable card can have value added to it at the discretion of your sponsoring company throughout the life of thecard. Card value is not indicated on the front of the card, since it may fluctuate; however, you may access the card valuevia www.eycardonline or by calling the Customer Service number located on the back of the card.

How do I use my exclusively yours card for hotels and car rentals?Companies associated with travel services may automatically factor in an additional 20 percent to cover incidentalcharges you may incur. You should ensure that your card has an available balance 20 percent greater than your totalbill. We recommend you always use a personal credit card when making hotel or car rental reservations, and thenpresent your exclusively yours card when paying the bill at the completion of your hotel stay or car rental.

How can I use my exclusively yours card at restaurants and dining establishments?Before presenting the card for payment, make sure the available value will cover the bill plus an additional 20 percent.Otherwise, ask the merchant to process the card for a lesser amount, and use an additional form of payment (cash,check, credit card) for the balance.

Can I use my exclusively yours card for online purchases?Yes. You may use your exclusively yours card at online merchants that welcome Discover cards. Be sure to selectDiscover as the form of payment, and choose Credit instead of Debit if given the option. Prior to shopping online, knowthe card value to ensure you have sufficient value to cover the purchase. If your online purchase exceeds the card’svalue, contact the merchant’s customer service department and ask if they accept additional forms of payment. If youexperience any difficulty when ordering online, contact the merchant’s customer service number. If the online merchantis unable to assist you, contact the Customer Service number on the back of the card.

What should I do if I am not satisfied with my online purchase?You should contact the customer service department of the online merchant directly.

Contact Information

For questions about orders through the Genuine GM Rewards earnPOWER catalog, please call 1-800-343-2607.For general program questions, please call 888-639-2967.

COLLISION ONLY:

Who is eligible to participate in the Genuine GM Rewards Collision parts program?

Shops installing parts on a consumer’s vehicle for insurance claims only, such as:Independent Service CentersIndependent Body ShopsFleet Repair FacilitiesService RetailersGM and Non-GM Dealerships

Who is NOT eligible?

Resellers and Manufacturers, as well as all Government entities are not eligible for this program.

What collision parts are eligible?

Qualified parts ordered on CollisionLink that are identified as insurance estimates only:*

Lighting Assemblies Doors Mirrors Wheels

*excludes past two model years

How do I sign up for the Genuine GM Rewards Program?

Customers who are CollisionLink users need to look for the email from CollisionLink to complete their enrollment onGenuine GM Rewards. Terms and conditions must be accepted. Customers who are non-CollisionLink users must enrollat http://www.oeconnection.com or by calling 888-776-5792. After enrolling through CollisionLink, customers willreceive an email to complete their enrollment on Genuine GM

If I complete my enrollment in the middle of the month, when am I eligible for payment?

You will start earning points after creating your earnPOWER ID. Points will not be retroactive to the beginning of themonth.

Sample email to collision shops:

Screenshot- After collision shops hit the enroll button from the email:

Coming Soon

Screenshot of “enrollment complete” confirmation:

Screenshot of Genuine GM Rewards log-in screen:

POWERTRAIN ONLY:

What powertrain parts are eligible?

EnginesNew & Reman Cylinder HeadsCylinder Head & Intake Manifold KitsIntake ManifoldsFlywheel & Flexarm AssembliesTiming Chain Components & Kits

TransmissionsTransmission Overhaul KitsNew & Reman Torque ConvertersTransmission Case ActuatorsValve Body Assemblies

Who is eligible to participate in the Genuine GM Rewards Powertrain Component program?

Shops that install program parts on a consumer or work vehicle and are mapped to their GM Dealer are eligible toparticipate in the program. Examples of eligible customers include Fleet Repair Facilities, Independent Service Centers(includes franchised locations), Service Retailers (e.g. PEP Boys), Independent Body Shops, and Transmission and EngineRepair Specialists.

Who is not eligible?

Any GM or other OEM dealership, any manufacturer purchasing parts to build other engines or transmissions (E.g.Jasper, SRC, AER, Edelbrock, etc.), any company that redistributes parts (E.g. Transtar, JEGS, Summit, etc..), anymunicipality or other government entity.

How do I sign up for the Genuine GM Rewards Program?

Contact any participating GM dealer to obtain a Genuine GM Rewards enrollment certificate. Then follow theinstructions on the certificate to self-register on the Genuine GM Rewards earnPOWER website earnPOWER site.

If I complete my enrollment in the middle of the month, when am I eligible for payment?

Payments will begin the month your earnPOWER ID is created and will include the entire month (prior months’ salesexcluded).

Certificate Redemption Page:

http://www.genuinegmrewards.com

Enter your Genuine GM Rewards certificate number and click Redeem.

Genuine GM Rewards / earnPOWER Welcome Screen:

If you are new to earnPOWER, click Enroll Now. If you are an ACDELCO PSC and already have an ID, you can use yourexisting User ID and Password to log in to Genuine GM Rewards.

Section 1: Company Type

Select the appropriate Company Type

Section 2: Name & Address

Enter your name and home address. (Your business information will be entered later, in Section 5.)

Section 3: Password

Create a password.

Section 4: Email

Enter your email address.

Section 5: Company

Click Find Company to use the Company Finder. The Company Finder will help identify your company in our database.

Company Finder:

Enter your company information and click Select. If your company is not found in the system, click Add and the screenwill allow you to enter your company information.

Genuine GM Rewards Home Page

When you make it to this screen, your registration is almost complete. Click on Powertrain Rewards in the centersection of the page.

Account Number Entry Page

Be sure to enter ALL Account Numbers provided on your mapping certificate or you will not receive all of your rewards.