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InDemand Clarity - ConnectInDemand Interpreting just madeit easier for you to access live,medically qualified interpretersthrough your pre-existingtelehealth program.
InDemand Clarity – Connectseamlessly integrates video remoteinterpreting (VRI) into existingtelehealth platforms, providing ondemand access to interpretersby means of a virtual patient/provider encounter.
There are four ways to integrateVRI into your virtual healthprogram:
• Browser • Custom Telehealth Application• SIP/VoIP• Email
In addition to delivering immediate access to medically trained interpreters, InDemand provides real-time analytics, giving healthcare organizations essential data to effectively manage their language access program.
On-Demand Interpreting
Easy to Use
Simple Integration
Bring in Interpreter, Specialist or Family Member with Remote Patient
Bring in Interpreter with Remote Patient
Bring in an Interpreter Bring in Specialist & Interpreter
Ways to Add an Interpreter to Your Telehealth Session
1 2
43
Website InDemandInterpreting.com | Phone 1 (877) 899-3824 | Email [email protected]
Browser
Use a cloud-based app to seamlessly add a medically certified interpreter to your ongoing telehealth conference.
Custom Telehealth Application
Get one-touch access to medically certified inter-preters from within your existing telehealth platform using InDemand’s API for custom integration. This solution requires minimal development resources.
SIP/VoIP Connect
Send a request from any VoIP / SIP device and have a medically certified video interpreter join your ongoing Telehealth conference.
Send an email request (with a conference link) and have a medically certified video interpreter join your ongoing telehealth conference.
INDEMAND INTERPRETING CLARITY CONNECT
4 www.InDemandInterpreting.com
Support your telehealth program with seamless, on-demand access to med-
ically certified interpreters. Get access to interpreters of up to 28 languages
in 30 seconds or less.
UI/Integration Interface
Cloud-based UI (accessed via link/bookmark)
Custom Application and UI Integration Capable
Tenant Configuration/Requirements
Vidyo Video Conferencing Portal FQDN--For use in embedded HTML Link (Widget), and JSON link (API)
InDemand Operator User with rights to search contacts/rooms in Tenants where interpreters will be requested to join (on customer’s Portal).
Vidyo Desktop Client
PBX supports SIP Trunking including H.264, G.722, and G.711
API Resources/Model/Languages
RESTful API using JSON web tokens
Resources: 1) Languages Available, 2) Shared Contacts, 3) Conferences; manipulated using HTTP requests where the method
(GET, POST, PATCH, DELETE) have specific meaning in Interactive Documentation
Any language which supports HTTP requests
Documentation
Interactive
Request/response documentation (JSONAPI.org)
Integrated Help
Account Setup
Organizations, Facilities, Departments, & User Setup
Organizations, Facilities, Departments, & User Setup via API
Real-Time Analytics
InDemand Clarity-Dashboard: VRI Minutes Data at glance. Usage by language, Usage by cart, Average call time, VoIP languages and usage by day, call ratings, etc.
Advanced Analytics: Business intelligence capability built in providing a Video Call Log Dashboard which includes but is not limited to: View Usage by Cart / Department, VRI and VoIP minutes of use by language, by day, and peak interpreting times
Standard
Standard
Custom (via API)
Custom (via API)
Usage Scenarios Call Type Primary Participants Standard Custom (via API)
2 LEP patient & provider are
co-located with remote specialist & interpreter
VideoLEP Patient/Provider
Specialist
Interpreter
VoiceFamily Members by Phone
Doctors by Phone
4 LEP patient, provider &
specialist on a telemedicine call with remote interpreter
Video
LEP Patient
Provider
Specialist
Interpreter
VoiceFamily Members by Phone
Doctors by Phone
3 LEP patient & provider are on a telemedicine call with
remote interpreter
VideoLEP Patient
Provider
Interpreter
VoiceFamily Members by Phone
Doctors by Phone
1 LEP patient & provider
are co-located with remote interpreter
VideoLEP Patient/Provider
Interpreter
VoiceFamily Members by Phone
Doctors by Phone
www.InDemandInterpreting.com 5
Standard
Standard
Standard
Standard
Custom (via API)
Custom (via API)
Custom (via API)
Custom (via API)
Telehealth Application
Website InDemandInterpreting.com | Phone 1 (877) 899-3824 | Email [email protected]
InDemand Interpreting was founded in 2007 with the vision of ensuring every patient receives the highest quality healthcare, regardless of language, cultural background or disability. By delivering the most experienced medical interpreters and highest quality video technology InDemand Interpreting provides doctors, nurses and clinicians the language access they need to provide the best possible care. InDemand’s language access solutions are evidence based and data driven and support our commitment to improve the performance of our client’s language services program.
About InDemand Interpreting