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Increasing Cleaning and Stocking with the Help
of a Job-AidName:Jada-Rae Traub
Class: BSAPSemester: Spring 2006TA Name: Allison Mueller
Setting and Participant Description Setting
Hanover Market Intervention
Job-aid Pinpoint
Increasing cleaning and stocking in the designated pizza area
Reason to Intervene
The pizza area was not being cleaned or stocked
The manager was the only one cleaning and stocking
Please help me BSAP!!
Analyze the Natural Contingencies
The outcome is too small to control the employee’s behavior
I hate ineffective natural
contingencies
Analyze the Natural Contingencies
Ineffective Natural Contingency
Given level of cleanliness and
pizza area stocked
Employee cleans and stocks pizza area
Employee has infinitesimally higher
level of cleanlinessand pizza area stocked
Analyze the Natural Contingencies
Natural Competing Contingency
Given amount of time to look at magazine
Employee cleans and Stocks pizza area
Less time to look at magazine
Stocking and Cleaning
0
5
10
15
20
25
30
35
40
45
1 2 3 4
Weeks
Perc
en
tag
e o
f C
orr
ect
Resp
on
ses
Baseline
Baseline Graph Description The cleaning and stocking did not occur for
weeks 1,3,4 Reasons why?
Manager has not asked them to clean or stock He just assumes they will do it Pizzas are selling at low rate, which means low
occurrence for the desired behavior to occur
The pinpoint occurred at 42%for week 2 Reasons why?
They sold a lot of pizzas that week The manager had to remind them numerous times
Specify the Performance Objectives
The employees will have to complete all of the required tasks Clean Pizza Area
wipe counter, wash dishes, sweep floor, and wash sink Stock Pizza Area
pizza boxes, pepperoni, sausage, ham , mushroom, green peppers, olives, banana peppers, cheese, and pizza pie
Input-Process-Output Model
(Workers that clean and stock) [Output]
Training with job-aid on stocking and cleaning [Process]
(Workers that do not clean or stock) [Input]
Goal Specification Form
Output Employees that clean and stock 100%
Standards
Quality
Current Ideal
42% 100%
Quantity All employees All employees
Timeliness None By 11:00 am
Cost None $6
Process Training with job-aid on stocking and cleaning
Production: XDistribution_ __ R&D__ _
Input Employees who do not stock and clean
Design the Intervention
Literature review “ The Use of the Performance Diagnosis Checklist to Guide
Intervention Selection in an Independently Owned Coffee shop” The article lead to the idea of creating a job-aid The goal of the job-aid
Prompt the employees to clean and stock Clarify exactly what task need to be completed
( no more using the excuse “I forgot/did not know that task has to be completed)
Design the InterventionPerformance Management Contingency
Employee does not have tasksCrossed off job-aid
Employee cleans and stocksPizza area
Employee does have tasks crossedOf f job-aid
Employee fears the sight of theUnmarked tasks on the job-aid
Employee cleans and stocks Pizza area
Employee does not fear theSight of the unmarked tasks
On the job-aid
Implement the Intervention
Implemented on February 25, 2007 The manager verbally gave his employees
the directions to check off the job-aid after they completed the tasks
Cleaning and Stocking
0
10
20
30
40
50
60
70
80
90
100
1 2 3 4 5 6 7 8 9 10
Weeks
Perc
en
tag
e o
f C
orr
ect
Resp
on
ses
Goal line Baseline
InterventionBaseline
Evaluate the Intervention
The intervention was a success Employees met goal every week with the
exception of week 10 Reasons why
The store sold a ton of pizzas. More than they normally do
A normal shift consists of two people working and only one employee was working that week
Based on week 10 The busier they are selling pizzas less likely they are to
complete all the tasks
Recycle Phase
Assign specific tasks to the employee Based on my survey after the job-aid was
implemented The employees were still not aware of the
required standards of performance Assigning tasks could possible help with the
confusion
I would like to continue using the job-aid
0
1
2
3
4
1 2 3 4 5
1=Disagree 5=Agree
Nu
mb
er
of
Em
plo
yees
N=4
Discussion
Treatment Integrity Manager signed treatment integrity worksheets
Social Validity Four employees filled out a survey with 9
questions pertaining to what they thought of job-aid
Manager’s Experience
Manager wants to continue using the job-aid
He is satisfied with his employees performance
Personal Experience
Tons of fun!! Gained practical experience