IT ForumOctober 19, 2010

Jim Franceschelli

In the Year 2525

“In the year 2525If man is still alive

If woman can surviveThey may find……”

Zager & Evans 1969

Glimpse of what the future desktop will be

Many factors determine the selections, settings and configurations

Don’t run out and install any of this today!

Be aware that change is on the horizon

Microsoft Windows 7› Better Performance› Enhanced User Interface› More Secure› Manage Multiple Windows easier› Windows XP “Extended Support” ending…

Stronger Licensing Controls

Office 2010 (released 6/15/2010)› Added features include new video and

editing options in PowerPoint, updated text effects and table formatting in Word, advanced e-mail management and calendaring options in Outlook, co-authoring options in Word, PowerPoint, and OneNote, and a Web-based option via Office Web Apps.

› (Sharepoint designer no longer included) Stronger Licensing Controls

Open What ??

Open Office …. › The leading open-source office suite for word

processing, spreadsheets, databases, graphics, presentations and more. Writer (Word) Calc (Excel) Impress (Powerpoint) Base (Access) Draw (Graphics Editor) Math

› In computer labs for fall 2010 along WITH MS Office.

CNAC Implementation

Cisco Network Authentication Client› Implementation recently completed› Requires authentication to properly identify

which network resources a user should have access to

› Restricts unauthorized access to network and provides a more secure environment

› Periodic authentication will be required for network access

User Accounts

Standard User Account› Limits what you can do with your desktop› Installation of applications, screen savers,

malware, viruses, trojans, etc. prohibited› More secure › Reduces probability of malware infection

› Roll out of Windows 7 and Standard Accounts to ITS & IR starting in October 2010

› Campus roll out to begin in November 2010

Active Directory Domain

User Account will be provisioned and managed by Active Directory› Log in once to get access to Windows PC and

any LAN or mapped drives › Password Synchronization

Operating System & Security Policies will be monitored and updated via Active Directory› Mass deployment of security fixes & templates

Web Browsers Internet Explorer 8.0

(version 9 on the horizon)

Firefox (default browser)

Chrome (?)

Opera (?)

Where is my data?

First…. What kind of data do I have?

What is PII ?

PII Data› Data that is specific to personally

identifiable information› SSN, DOB, Drivers License, Credit Card,

etc.

Removal of PII data is necessary › Protect identities› Reduce liability› Legislative Compliance

How can I find PII ?

Identity Finder› Product rollout to help users identify PII› Locates potential PII on the desktop › Users will be required to remediate PII data

from systems (delete, shred, encrypt, move to secure location)

› Will be periodically monitored › Rollout slated for December 2010

Where is my data?

RoyalDrive› Xythos can provide security, encryption,

access control, sharing, and remote accessibility

User Data Migrated to RoyalDrive› New or recycled systems being rolled out

now› System rebuilds after CSIRT› Upon request

Where is McAfee??

McAfee Antivirus application to be replaced with a more efficient product……

Where is McAfee??

IT Services Antivirus Evaluation Taskforce› Fall 2009 through Spring 2010

› Protection is not 100% with any one desktop product and requires a layered approach

› Product needed to be less intrusive and still effective in identifying and removing viruses

Where is McAfee??

ITS Antivirus Evaluation Taskforce› Research & Evaluated numerous AV

Products

› Narrowed list to top three: ESET, Kaspersky, MS Forefront

› Used & evaluated each of the three products in office setting and lab environment

Where is McAfee??

Taskforce recommendation is Microsoft Forefront Client Security

› ITS is working with Infrastructure Group & PMO to begin deployment in Fall 2010

› McAfee has been renewed for one final year to provide sufficient time for the switch to Forefront

Look up for email?

Into the cloud !!!!! › What’s a cloud????

Look up for email?

Into the cloud !!!!! › Web based interface for accessing email› Local email clients will eventually go away!› Server based application

Calendar will be there too….› Web based interface for new calendar

system that will be integrated with email

Google vs. Microsoft Live

Look up for email?

What does this mean??? Email & calendar services will move into a

clouded provider to be more efficient and to provide a more robust environment

Thunderbird will go away CorpTime will go away New services via web interface More information and announcements will

be coming concerning the future of email & calendar

Desktop Management

KBOX› Network appliance that provides remote

management of desktops

› Continued use of KBOX for the managed deployment, configuration and removal of applications from the desktop

Desktop Management

KBOX› Watch for changes on startup and prompts

from KBOX….› Look for familiar KBOX popup boxes

Desktop Management

KBOX UPDATE: Third Party Application Push› Adobe Reader 9.3.4 onto 677 systems› Adobe Flash ActiveX 10.1.82.76 onto 687

systems › Adobe Flash Plugin 10.1.82.76 onto 698

systems› JRE6u21 onto 691 systems› Shockwave 11.5.8.612 onto 648 systems

Desktop Management

KBOX› Third party updates continue as vendors

look to enhance plug-ins and patch security vulnerabilities

› Next Step …. Web interface to allow users to select licensed applications

Remote Desktop Assistance

IT Services Staff, ITDA Staff and TSC Staff will have the ability to remotely connect to your desktop to:› View problems› Walk users through solutions› Provide end user assistance › Resolve problems

In the year 3535…

Well, maybe sooner than 3535 …..

Where did my desktop go???

Virtual Desktop Infrastructure› Desktop is in the cloud….. › Thin Client (similar to dumb terminal)

replacement› Full access to applications on an “image”

stored and managed in the data center› Access to data continues via RoyalDrive› Eventually accessible from anywhere on

campus

Virtual Desktop Infrastructure

Where did my desktop go???

Virtual Desktop Infrastructure› Thin clients received› VM servers prepared› Testing slated for later this month› Prototype lab to be developed in

Intersession and tested through Spring 2011

What’s next?

If desktops are virtualized, what could possibly be next ?????

Where are my applications?

In the cloud….› Virtual Applications

Run applications in a self-contained module regardless of your environment

Provides access from any client Beneficial to students with personal laptops Equivalent to web based applications

What about macs?

Office 2011 is now available for Macintosh Systems

Antivirus application evaluation currently in progress

RoyalDrive is also accessible Kbox client will help with necessary

updates

What about macs?

Apple Authorized Repair Center› Glen Pace first apple certified technician› On site warranty repairs

Additional technicians to be authorized Coverage provided for:

› All University owned Macintosh systems › Service is extended to student owned

systems

How can I prepare?

Watch for Email from IT Services “The preceding email is for informational

purposes only.  Please be advised that representatives from IT Services, the Technology Support Center and/or Information Resources will never ask for user login or password information via phone or email.  Additionally, communication of secure information or hyperlinks will only be provided to Faculty, Staff and Students via the my.scranton portal. ”

How can I prepare?

Read the Desktop Notices Channel

How can I prepare?

Clean up email inbox and sent folders Remediate all PII from your desktop Delete unnecessary files Utilize RoyalDrive for file storage Be prepared for change….

“Now it's been 10,000 yearsMan has cried a billion tears

For what he never knewNow man's reign is through

But through the eternal nightThe twinkling of starlight

So very far awayMaybe it's only yesterday”

“Now it's been 10,000 yearsMan has cried a billion tears

For what he never knewNow man's reign is through

But through the eternal nightThe twinkling of starlight

So very far awayMaybe it's only yesterday”

Questions ????