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Please find below the meeting minutes concerning our recent ASQ Central Kentucky Section# 0921 - Membership Meeting at the Stone Heart Restaurant in Elizabethtown on Jan. 28th. Also attached is a copy of the ASQ presentation outlining an overview of the various ASQ certifications, benefits, body of knowledge, and other related topics for your reading enjoyment. Purpose & Agenda:
• Introduction of guests and new & long-time members as part of our monthly ASQ membership meeting
• Review and discussion of ASQ certifications, benefits, body of knowledge, jobs & best fit, personal development through ASQ certifications, and other related topics
• Discussion & collection of feedback on how we can better serve our members Participants:
Num. Name Company E-mail Address Additional Information
1 Kit Cross Hendrickson [email protected] Guest and now new member as of 01/29/10
2 Dana Mattingly Hendrickson [email protected]
3 Diane Rogers Maker’s Mark [email protected]
4 Greg Talbert
5 Patrick Dudley Dow Corning [email protected] Treasury Chair
6 Walt Pozgay Mitsuba [email protected]
7 Billy Copeland Gates [email protected]
8 Jeff Anderson Gates [email protected]
9 Allan Lirot Gates [email protected] Program Chair
10 Martin Hennig BPE Consulting LLC [email protected] Section & Membership Chair
Special Items of Discussion: o As part of this month’s membership meeting we welcomed a guest to our section, Ms. Kit Cross, who
is working as a co-op at Hendrickson and in the process of completing her BS in Industrial Engineering, Minor in Management, at Kettering University. Congratulations for your upcoming graduation. As an update, Kit Cross joint our ASQ section as of 01/29/10 and is interested in becoming certified as an ASQ Six-Sigma Green Belt. Please welcome Kit Cross as one of our new member to our ASQ section.
• In this month’s meeting we reviewed the ASQ certifications, benefits, body of knowledge, and other
related topics. For this, please also see the attached PDF-file with. As part of the presentation, we also discussed how ASQ certifications are supporting the required skills relevant for certain jobs in the Quality field, and how the ASQ certifications are also a great tool for personal development and career advancement. Hereby, it is not uncommon that individuals with the help of ASQ certifications, supported & encouraged by the organizations they work for, can advance in their career from hands-on shop floor experience into positions in Quality, Quality Engineering, and Quality Management. Key aspects to highlight are that ASQ certifications are highly recognized throughout various industries and are one of the most cost efficient training & certification solutions when considering a self & team study approach. Additional details can be obtained from the ASQ website at www.ASQ.org.
• In regards to the discussion of meeting topics of interest, we revisited the proposals / requests discussed back in December. With the overview of the ASQ certifications covered in this ASQ meeting, we will start at our next ASQ monthly meeting with an overview over Quality Tools & processes, such as APQP, PPAP, FMEA, Control Plan, etc.
• Our ASQ section website overhaul / development will be supported by Walt Pozgay. Walt volunteered
to contact Shirl Furger at ASQ HQ for advice and assistance. Again, many thanks to Walt for volunteering to help us get our long overdue ASQ Central Kentucky website developed.
For our membership meetings and events, I’d like to encourage all of our members to join us as often as you can and thus utilize the benefit of networking with & learning from other quality professionals. In addition, as we welcome guests please feel free to invite your colleagues to our ASQ membership meetings or events, in particular if they have an interest in some of the topics of presentation or special events.
The Basics The Basics The Basics The Basics and Benefits and Benefits and Benefits and Benefits
of ASQ of ASQ of ASQ of ASQ CertificationCertificationCertificationCertification
www.ASQ.org or call (800)-248-1946
What is ASQ Certification?What is ASQ Certification?What is ASQ Certification?What is ASQ Certification?
• Internationally accepted & recognized• Recognition of excellence for 40 years• Endorsed by over 125 corporations• Marketplace requirement• Peer recognition• Personal validation
A formal recognition by ASQ that an individual has demonstrated a proficiency within, and comprehension of, a specified Body of Knowledge at a point in time
Key Benefits of Certification Key Benefits of Certification Key Benefits of Certification Key Benefits of Certification to Membersto Membersto Membersto Members
• Gain new skills and upgrade proficiency
• Professional and personal pride• Investment in career• Mark of technical excellence• Knowledgeable employees that are
able to assure product/service quality
Key Benefits of Certification Key Benefits of Certification Key Benefits of Certification Key Benefits of Certification to Organizationsto Organizationsto Organizationsto Organizations
• Investment in the company’s future• Perfect and share new techniques in
the workplace• Discriminator in the marketplace
�Certification has been rated as one of the top-three valued benefits of ASQ membership since 1991
History of CertificationHistory of CertificationHistory of CertificationHistory of Certification
♦ Certified Quality Engineer 1968
♦♦♦♦ Certified Quality Technician 1970
♦♦♦♦ Certified Reliability Engineer 1972
♦♦♦♦ Certified Mechanical Inspector 1984
♦♦♦♦ Certified Quality Auditor 1987
♦ Certified Quality Manager 1995
♦ Certified Software Quality Engineer 1996
♦ CQA-Hazard Analysis & Critical Control Point (HACCP) 1999
♦ Certified Quality Improvement Associate 2000
History of CertificationHistory of CertificationHistory of CertificationHistory of Certification
♦ Six Sigma Black Belt 2001
♦ CQA-Biomedical 2002
♦ Certified Calibration Technician 2003
♦ Certified HACCP Auditor 2004
♦ Replaces CQA-HACCP
♦ Certified Quality Process Analyst 2005
♦ Certified Biomedical Auditor 2005
♦ Replaces CQA-Biomedical
♦ Certified Manager of Quality / Org. Mgmt. 2006
♦ Certified Six Sigma Green Belt 2006
♦ Cert. Pharmaceutical GMP Professional 2009
Certifications IssuedCertifications IssuedCertifications IssuedCertifications IssuedAs of February 2009As of February 2009As of February 2009As of February 2009
♦ CQE♦ CQA♦ CQT♦ CQI♦ CMQ/OE
Total Certifications
35,15532,45622,38812,68112,715
143,402
• Quality Inspector (CQI)– Hardware documentation, lab and calibration
procedures, inspection, process performance, data collection and reports
Certification ProgramsCertification ProgramsCertification ProgramsCertification Programs
– I. TECHNICAL MATHEMATICS (16 Questions)
– II. METROLOGY (30 Questions)
• A. Common Gages & Measurement Instruments
• B. Special Gages and Applications
• C. Gage Selection, Handling, and Use
• D. Surface Plate Tools and Techniques
• E. Specialized Inspection Equipment
• F. Calibration
• G. Measurement System Analysis
– III. INSPECTION AND TEST (30 Questions)
• A. Geometric Dimensioning, Tolerancing, GD&T
• B. Sampling
• C. Inspection Planning and Procedures
• D. Testing Methods
– IV. QUALITY ASSURANCE (24 Questions)
• A. Basic Statistics and Applications
• B. Statistical Process Control (SPC)
• C. Quality Improvement
• D. Quality Tools and Techniques
• E. Resources
• Quality Technician (CQT)– Quality problem analysis, inspection
sampling plans, SPC applications
Certification ProgramsCertification ProgramsCertification ProgramsCertification Programs
– I. QUALITY CONCEPTS AND TOOLS (20 Questions)
– A. Quality Concepts
– B. Quality Tools
– C. Team Functions
– II. STATISTICAL TECHNIQUES (21 Questions)
– A. General Concepts
– B. Calculations
– C. Control Charts
– III. METROLOGY AND CALIBRATION (19 Questions)
– A. Measurement and Test Equipment (M&TE)
– B. Calibration
– IV. INSPECTION AND TEST (21 Questions)
– A. Blueprint Reading and Interpretation
– B. Inspection Concepts
– C. Inspection Techniques and Processes
– D. Sampling
– V. QUALITY AUDITS (9 Questions)
– VI. PREVENTIVE & CORRECTIVE ACTION (10 Quest.)
• Quality Engineer (CQE)– Principles of product and service quality
evaluation & control
Certification ProgramsCertification ProgramsCertification ProgramsCertification Programs
– I. Management and Leadership (15 Questions)
– A. Quality Philosophies and Foundations
– B. The Quality Management System (QMS)
– C. ASQ Code of Ethics for Prof. Conduct
– D. Leadership Principles and Techniques
– E. Facilitation Principles and Techniques
– F. Communication Skills
– G. Customer Relations
– H. Supplier Management
– I. Barriers to Quality Improvement
– II. The Quality System (15 Questions)
– A. Elements of the Quality System
– B. Documentation of the Quality System
– C. Quality Standards and Other Guidelines
– D. Quality Audits
– E. Cost of Quality (COQ)
– F. Quality Training
– III. Product and Process Design (25 Questions) – A. Classification of Quality Characteristics – B. Design Inputs and Review – C. Technical Drawings and Specifications – D. Design Verification – E. Reliability and Maintainability
– IV. Product and Process Control (32 Questions) – A. Tools - B. Material Control – C. Acceptance Sampling – D. Measurement & Test - E. Metrology– F. Measurement System Analysis (MSA)
– V. Continuous Improvement (30 Questions) – VI. Quantitative Methods and Tools (43 Questions)
– A. Collecting, Sum. Data, & Distributions– B. Quantitative Concepts– C. Probability Distributions – D. Statistical Decision-Making – E. Relationships Between Variables – F. Statistical Process Control (SPC) – G. Process and Performance Capability – H. Design and Analysis of Experiments
• Quality Auditor (CQA)– Standards & principles of auditing, questions,
evaluations, reports for quality system adequacy
Certification ProgramsCertification ProgramsCertification ProgramsCertification Programs
– I. AUDITING FUNDAMENTALS (30 QUESTIONS) – A. Basic terms and concepts – B. Purpose of audits – C. Types of quality audits – D. Audit criteria – E. Roles & responsibilities– F. Ethical, legal, and professional Issues
– II. AUDIT PROCESS (60 QUESTIONS) – A. Audit preparation and planning – B. Audit performance – C. Audit reporting – D. Audit follow-up and closure
– III. AUDITOR COMPETENCIES (23 QUESTIONS) – A. Auditor characteristics – B. Resource management – C. Conflict resolution
– D. Communication techniques – E. Interviewing techniques – F. Team, leadership, & facilitation – G. Presentation Techniques – H. Verification and Validation
– IV. AUDIT PROGRAM & BUSINESS APPLICATIONS (15 Q.) – A. Audit program management – B. Business applications
– V. QUALITY TOOLS & TECHNIQUES (22 QUESTIONS) – A. Fundamental quality control tools – B. Quality improvement tools – C. Descriptive statistics – D. Sampling methods – E. Process capability – F. Qualitative and quantitative analysis– G. Cost of quality
• Manager of Quality/Organizational Excellence (CMQ/OE)
– Champions process improvement initiatives, supports
strategic planning and deployment initiatives
Certification ProgramsCertification ProgramsCertification ProgramsCertification Programs
– I. Leadership (25 Questions) – A. Organizational Structures and Culture – B. Leadership - C. Teams & Team Processes – D. ASQ Code of Ethics
– II. Strategic Plan Development & Deployment (15 Q.) – A. Strategic Planning Models – B. Business Environment Analysis– C. Strategic Plan Deployment
– III. Management Elements & Methods (32 Questions)– A. Management Skills and Abilities– B. Communication Skills and Abilities – C. Project Management– D. Quality System - E. Quality Models & Theories
– IV. Quality Management Tools (28 Questions)– A. Problem-Solving Tools– B. Process Management– C. Measurement: Assessment and Metrics
– V. Customer-Focused Organizations (20 Questions)
– A. Customer Identification and Segmentation
– B. Customer Relationship Management
– VI. Supply Chain Management (15 Questions)
– A. Supplier Selection
– B. Supplier Communications
– C. Supplier Performance
– D. Supplier Improvement
– E. Supplier Cert., Partnerships, and Alliances
– F. Supplier Logistics
– VII. Training and Development (15 Questions)
– A. Training Plans
– B. Needs Analysis
– C. Training Materials / Curriculum
– D. Training Effectiveness and Evaluation
Certification ProgramsCertification ProgramsCertification ProgramsCertification Programs
• Quality Improvement Associate (CQIA)– Basic knowledge of quality tools and their uses
and involved in quality improvement projects
– I. Quality Basics (25 Questions)
– A. Terms, Concepts, and Principles
– B. Benefits of Quality
– C. Quality Philosophies
– II. Teams (25 Questions)
– A. Understanding Teams
– B. Roles and Responsibilities
– C. Team Formation and Group Dynamics
– III. Continuous Improvement (50 Questions)
– A. Incremental & Breakthrough Improvement
– B. Improvement Cycles
– C. Problem Solving Process
– D. Improvement Tools
– E. Customer-Supplier Relationships
• Six Sigma Green Belt (CSSGB)– A paraprofessional who works with process
development, and documentation, collect and summarize data, creates and interprets multi-vari studies
Certification ProgramsCertification ProgramsCertification ProgramsCertification Programs
– I. Overview: Six Sigma and the Organization (15 Q.)
– A. Six sigma and organizational goals
– B. Lean principles in the organization
– C. Design for Six Sigma (DFSS) in the
organization
– II. Six Sigma – Define (25 Questions)
– A. Process Management for Projects
– B. Project management basics
– C. Management and planning tools
– D. Business results for projects
– E. Team dynamics and performance
– III. Six Sigma – Measure (30 Questions)
– A. Process analysis and documentation
– B. Probability and statistics
– C. Collecting and summarizing data
– D. Probability distributions
– E. Measurement system analysis
– F. Process capability and performance
– IV. Six Sigma – Analyze (15 Questions)
– A. Exploratory data analysis
– B. Hypothesis testing
– V. Six Sigma – Improve & Control (15 Q.)
– A. Design of experiments (DOE)
– B. Statistical process control (SPC)
– C. Implement and validate solutions
– D. Control plan
Certification Program CostsCertification Program CostsCertification Program CostsCertification Program Costs
As of 01/26/2010
◆Division comes forward with an idea for a certification program
• Obtains from Certification Board approval of the concept
• Conducts marketing study to determine potential market.
• Contracts with outside measurement expert to conduct job analysis.
Initial ActivitiesInitial ActivitiesInitial ActivitiesInitial ActivitiesPreliminary StepsPreliminary StepsPreliminary StepsPreliminary Steps
ASQ Certifications:Exam Development Process
Job Analysis PrepJob Analysis PrepJob Analysis PrepJob Analysis Prep
• Survey Developed with help from an Outside Measurement Expert
– Literature Search & Subject Experts– Advisory Committee – Survey Review Panel
• Advisory Committee identifies– Typical job responsibilities (what
people do on their job, criticality & frequency)
– Knowledge base required (what people need to know to perform their job)
A Job Analysis Study A Job Analysis Study A Job Analysis Study A Job Analysis Study
is conducted every five years is conducted every five years is conducted every five years is conducted every five years
to ensure the validity of the to ensure the validity of the to ensure the validity of the to ensure the validity of the
exam programs.exam programs.exam programs.exam programs.
- Survey mailed to 2000 individuals & summarized
- Approved sponsoring Division & Certification Board
Job Analysis Results used to Job Analysis Results used to Job Analysis Results used to Job Analysis Results used to
develop Body of Knowledgedevelop Body of Knowledgedevelop Body of Knowledgedevelop Body of Knowledge
BOK DevelopmentBOK DevelopmentBOK DevelopmentBOK Development
• Body of Knowledge Committee – Consists of about 12-15 subject matter
experts– Two day workshop– Primary task is to translate the job
analysis results into meaningful categories that can be tested.
BOK CommitteeBOK CommitteeBOK CommitteeBOK Committeedetermines # of questions in each area, determines # of questions in each area, determines # of questions in each area, determines # of questions in each area, based on importance of the topic as based on importance of the topic as based on importance of the topic as based on importance of the topic as well as the depth of testable materialwell as the depth of testable materialwell as the depth of testable materialwell as the depth of testable material
Item Writing & ReviewItem Writing & ReviewItem Writing & ReviewItem Writing & Review
• 20-25 subject matter Writing experts are trained in item writing
• Items written in each area of the Body of Knowledge
• 450+ items developed during 2-3 day session
• One 2-day Review workshop per year• 12 subject matter experts review each
question for: –Accuracy, Clarity–Appropriateness, Diversity
Exam ReviewExam ReviewExam ReviewExam Review
• 12 subject matter experts take each exam before formal administration
• Every item on exam is reviewed once more
• Flow of the entire exam is reviewed
Over 50 Over 50 Over 50 Over 50
volunteers volunteers volunteers volunteers
participate in the participate in the participate in the participate in the
development of development of development of development of
each exameach exameach exameach exam
ASQ Certification:
Volunteering via workshop
• Item Writing (write exam questions)• Item Review (review the questions)• Exam Review (take the actual exam &
score it before official administration)
• Good team and communication skills• Exam teams chosen with mix of new and
experienced volunteers• Not teaching/authoring exam review
materials
Selection Criteria for VolunteersSelection Criteria for VolunteersSelection Criteria for VolunteersSelection Criteria for Volunteers
Benefits of VolunteeringBenefits of VolunteeringBenefits of VolunteeringBenefits of Volunteering
• 1 RU per day of workshop• Expenses Reimbursed• Visit ASQ HQ. Meet Certification staff• Peer Networking• Reinforce & expand subject knowledge• Learn New Techniques from others �To volunteer: Contact Certification
Office at ASQ HQ at 1-800-248-1946�Or contact Division Liaison
responsible for specific exam
Recertification verifies that you
have maintained the same
knowledge level you
demonstrated when you
originally passed the exam
ASQ Recertification
Who Has to Recertify?Who Has to Recertify?Who Has to Recertify?Who Has to Recertify?
CMQ/OE
CQE CQA CRECSQE CSSBB CCT
CHA CBA
It’s Easier than you think!
Recertification RequirementsRecertification RequirementsRecertification RequirementsRecertification Requirements
• 18 credits over three years• Credits earned through:
–Employment–Professional Development–Education–Society Involvement
Only 18 RU credits needed over Only 18 RU credits needed over Only 18 RU credits needed over Only 18 RU credits needed over 3 year period3 year period3 year period3 year period
• Employment• Professional Development
– via Seminars, Workshops, Conferences
• Instructor– company internal instructing– college, university instructing
– ASQ exam refresher course instructing✴ any instructing must be above and beyond your
regular job duties and requirements to qualify
You only need 18 RU credits You only need 18 RU credits You only need 18 RU credits You only need 18 RU credits ----over 3 years!!over 3 years!!over 3 years!!over 3 years!!
• Education– Company-sponsored in-house courses
(computer skills, team building, etc.)– University/college courses– ASQ-sponsored courses
• Society Involvement– Exam Proctor– Meeting/workshop attendance– Committee member– Officer (national, division, section)
Just see how Just see how Just see how Just see how simple!!simple!!simple!!simple!!
Full-time employment 10.8RU
AQC attendance (once) 3.0RU
Company-sponsored training(e.g., project management,Diversity in the Workplace) 4.0RU
Section Meetings (2 mtgs./yr.) 2.7RU
20.5
For help: contact ASQ: www.ASQ.org or call (800)-248-1946
ASQ
Make Good Great ®
www.ASQ.orgor call (800)-248-1946
