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Woodcock Way,Ashby de la Zouchx8 social rentx9 shared ownership
Monksmoor, Daventryx36 affordable rent x31 social rentx20 shared ownership
Middlemore, Daventryx6 market rent x10 affordable rentx21 shared ownershipx22 right to buy
Welford Road, Daventryx4 affordable rentx18 shared ownershipx19 right to buy
Daventry Garages & Street Propertiesx4 open market sale x22 affordable rent
Upton, Northamptonx17 market rent
6
5
7
Peveril Homes Stock Acq.x63 market rent
Greenhill Lane, Leabrooksx25 open market sale x27 affordable rentx6 shared ownership
Denby Bottles, Denbyx32 open market sale x18 shared ownershipx18 rent to buy
Coasthill, Crichx13 open market sale x4 affordable rent x1 shared ownership
Cavendish Road, Ilkestonx20 open market salex8 shared ownership
Rutland Mill, Ilkestonx37 market rent
Bath Street, Ilkestonx10 market rent x8 affordable rent
1
2
3 4 5
6
7
Eastwoodx6 market rent x9 affordable rentx10 shared ownership
The Maltings, Kimberleyx9 market rent
Canal Street, Long Eatonx10 market rent
Limehouse was launched as the commercial development arm of Futures Housing Group in 2015 to deliver quality homes for sale, market rent, shared ownership and rent to buy.
It is supporting the Group’s ambition to deliver at least 40% of our planned 1,000 quality new homes throughout the East Midlands by 2020. All of our market-led tenures are progressed through Limehouse, but the profit generated from our commercial activity is fed back into our core business of providing social and affordable homes.
In focus.LIMEHOUSE DEVELOPMENTS LTD
TALK TO US ABOUT• Land development opportunities
• Stock acquisition opportunities
• Investment in construction
• Market rent, market sale, shared ownership and rent to buy
• Development agent service
• Property portfolio management
WHO TO TALK TO• Alan Boucker, Director of Development & Investment
[email protected]• Helen Brown, New Business Manager
The safety of a brand new Limehouse home on Baker Close, Long Eaton enticed a mother and daughter as they decided to make the bold move to the UK.
Maria Neves, 46, moved into the Baker Close property after spotting it online and decided it had to be her home.
Long Eaton is a far cry from the crime-hit streets of Recife, where her daughter couldn’t walk to school alone due to gangs of muggers.
“It is safe for my daughter to walk to college from our house, something she could not do in Brazil. It was rare to see children walk to school,” Maria said.
The collection of 10 new-build homes on Baker Close, provided by Limehouse Developments welcomed Maria and her daughter late last year, and they have since adjusted to life in the UK very well.
Maria, a Programme Manager at Nottingham University, said: “I saw this house and I said oh my gosh, this has to be my home.”
“This house was so new, all the other houses I saw were old or renovated. There were a lot of applicants, but for some reason they liked me. It was a dream come true when my application was accepted.”
The home Maria fell in love with was part of a development of three bedroom homes for rent completed by Limehouse earlier this year.
Maria’s decision to move to the UK was also influenced by her desire for her daughter to experience the English culture and to learn the language fluently.
Since moving to the UK the pair have adopted their new lifestyle, and are thoroughly enjoying life in the UK, Maria added: “The lifestyle is much easier, it is much better than Brazil.”
BRAZILIAN FAMILY FIND DREAM HOME IN LIMEHOUSE PROPERTY
£54.5m invested in new homes
573new homes approved
459 starts on site
391homes completed
£4.6m sales income
£1.5m shared ownerships
sales income
£1.8m profit from diversified activity (outright sale
and market rent)
LIMEHOUSE BY NUMBERS
TO DATE
Futures Greenscape is a grounds maintenance social enterprise which was launched by Futures Housing Group in 2011.
It delivers a range of services from estate management and tree surgery to painting and decorating and grass cutting. The grounds maintenance team manages more than 400 sites throughout the East Midlands, while the painting and decorating team carries out more than 1,000 internal and external jobs per year. Our tree surgery team manages nearly 6,000 trees.
At the heart of Greenscape is an absolute commitment to provide jobs and training opportunities for local people. We’re very proud of that commitment and what we’ve achieved so far. However, we believe our story is only just beginning.
Greenscape celebrated its fifth birthday in 2017, employs 50 people and has an annual turnover of just under £2m. Profits are reinvested into the Group to support our wider social objectives. It is winning more contracts and becoming a grounds maintenance team of choice for a wider range of customers.
In focus.FUTURES GREENSCAPE
TALK TO US ABOUT• Grounds maintenance contracting
• Painting and decorating
• Estate management
• Handyman service
• Tree surgery
• Void clearance
WHO TO TALK TO• Wayne Green, Head of Repairs & Futures
Greenscape - [email protected]
After completing an eight-week training placement, Zak Nixon-Brown became one of the first success stories of Futures Housing Group’s new employability scheme, Futures Gateways.
The scheme has already supported 61 customers back into work and helped a further 150 get an interview.
Zak 19, a Futures Housing Group customer living in Daventry, had been claiming Universal Credit until his local Job Centre recommended Futures’ new initiative.
Working with Access Training, the training organisation co-owned by Futures, Zak joined a group of customers who learned practical experience in grounds and general property maintenance, employment preparation and English and maths tuition.
“I’d previously completed a two-year building maintenance course at college and I saw this as a foot in the door,” said Zak. Alongside four other customers, Zak successfully graduated from the placement and was later offered a seasonal role with Futures Greenscape.
“When I first started I was shy and very nervous but now I’m a lot more confident and my work has improved. It’s really satisfying when you’ve finished a day’s work and can see what you’ve achieved,” said Zak.
That sense of achievement is in sharp contrast to how Zak felt when he was claiming Universal Credit. “I was up until silly o’clock playing on the Xbox and then slept for half of the day,” he said. “I feel so much better now. I have a routine, I’m a lot healthier and I’m much more prepared for the future.”
GREENSCAPE OPENS UP A NEW PATH FOR ZAK
46full time
employees
2seasonal
employees
£1.7m annual turnover
£123,000annual operating
surplus
GREENSCAPE BY NUMBERS
TO DATE
As part of our unique approach to transformation, we have developed a quality independent living service which harnesses the power of assistive technology to help vulnerable people live happily and independently in their own homes.
We have more than 3,000 customers using Beep by FHG technology, ranging from pendants and fall sensors to vibrating pillows, talking key safes and Amazon Echo.
Although our emphasis is on tech-based solutions, unlike many telecare companies, we maintain our vital human touch by personally visiting each customer to install and explain our equipment.
Beep by FHG is a growing part of the organisation which we believe makes a huge difference to the lives of people who need a little bit of support to live in their own homes.
In focus.BEEP BY FHG
TALK TO US ABOUT• Technology to help people live longer in
their own homes
• 24/7 monitoring service to give customers peace of mind
• Supporting social care solutions
WHO TO TALK TO• Anna Carroll, Independent Living Team Leader
[email protected]• Sarah Wyke, Head of Neighbourhood Services
Caring for a vulnerable parent is tough, but as Daryl and her husband Keith have discovered, technology can provide welcome relief and freedom for loved-ones.
Daryl’s 87-year-old mum, from Erewash, has always wanted to live independently in her own home, but a fall and overheating appliances meant there were concerns for her safety. Installing Beep by FHG has offered the family peace of mind and made an unbelievable difference.
Daryl said: “The system was really quick to install and if there is a problem the response from Futures is phenomenal, it’s an amazing service which is important when you are worried about the safety of a relative. No-one could ask for more.”
Using the Advanced Telecare package, the home is fitted with unobtrusive pressure pads in two chairs and a bed, which activate if not used for more than 59 minutes. The system also includes a smoke sensor and personal call button which activate the alarm immediately if there is a problem.
Daryl added: “These pads are an absolutely superb idea. The peace of mind for the price is extremely good; it has been something worth paying for. I was lyrical to people about the system and the service provided by Futures. People think the system needed a lot of fixed wiring, but it needed none, it is totally unobtrusive, which suits an elderly person who dislikes change.”
TELECARE OFFERS FAMILY PEACE OF MIND
3,180customers
£994,000annual turnover
£171,000annual operating
surplus
BEEP BY FHG BY NUMBERS
TO DATE
Futures Gateways was developed as part of Futures Housing Group’s commitment and desire to support its customers into training, education and work so people were better equipped to build a better quality of life.
Our award-winning programme offers a range of skills training from CV writing and interview techniques, to presentations and volunteering opportunities.
Gateways is all about giving our customers opportunities to get into training, learn skills to help them improve their employment chances and ultimately get into paid work. We’re really proud of the success we’ve had so far in helping customers get into work and we’re working with more and more partners to make sure our customers get the best possible advice and support.
In focus.FUTURES GATEWAYS
TALK TO US ABOUT• Training for interview skills
• Supporting people back into work
• Offering volunteering and work experience opportunities
• Finding full and part-time job opportunities for customers
• Collaborative partnerships which support vulnerable people
WHO TO TALK TO• Jenny Jackson, Employability Officer
[email protected]• Sarah Wyke, Head of Neighbourhood Services
Ten years ago, an accident with an angle grinder turned Wayne Straw’s life upside-down.
The horrific incident meant Wayne lost his stable job as a plumber and he fell into a spiral of unemployment, mental illness and homelessness.
But a work experience placement with us has given him the boost he needed to secure a new job as an electrician and get his life back on track.
After his accident, Wayne retrained as an electrician and started hunting for work – but his lack of experience meant he couldn’t get a lucky break.
Then, the 46-year-old from Belper was referred by one of our neighbourhood officers to Futures Gateways, our
employability programme which helps customers get into work.
The Gateways team supported Wayne into a three-month work experience placement with some of our own electricians and put Wayne in the perfect position to fill a permanent electrician vacancy in our Repairs Team.
Wayne said: “The hands-on experience really helped me. I was working with two amazing guys who taught me a lot. The knowledge they have and have passed on to me is brilliant.
“Everyone has been incredibly welcoming, helpful and supportive. I am immensely proud to be a part of the organisation. Who knew that your landlord could provide so much support?”
WORK EXPERIENCE SPARKS ELECTRICAL CAREER
225referrals
42customers into volunteering
30customers into
work experience
40 customers into training
750 job skills
sessions held
150 interviews attended
68 successful job offers
61 customers into work
For every pound spent on supporting customers,
the social return on investment is
£3.27 (HACT calculation)
GATEWAYS BY NUMBERS TO DATE
Futures Housing Group has pioneered its own unique approach to ‘people-powered transformation’, with a focus on transforming services with a focus on creating effortless experiences for our customers.
To achieve this ambition, we have developed our own unique method of recruiting staff from throughout our business to get under the skin of processes involved in delivering our services and then removing ‘waste’ from those processes to improve the user experience while making them more efficient.
Customer-thinking is a crucial pillar of transformation at Futures which looks at how we work with services to transform and improve what we do and how we do it.
The key to our approach is not providing solutions to challenges, but to work with teams and create an environment where teams come up with their own solutions.
So successful is our approach that we’re now partnering with Housemark to provide other organisations with the building blocks and tools to carry out their own transformation activity.
In focus.TRANSFORMATION
TALK TO US ABOUT• Systems thinking
• People-powered transformation
• Improving performance by creating more efficient systems and processes
• Expertise in diagnosing system / process blockages
• Engaging people to lead their own transformation
WHO TO TALK TO• Nicola Hope, Director of Business Transformation
[email protected]• Darren Turner, Business Transformation Manager
The transformation team worked with our independent living service to thoroughly understand how the service worked and to identify ways it could be improved.
They redesigned independent living by focusing on areas which generated the highest demand from our customers.
They developed a fresh approach which placed more emphasis on technology-based solutions to help people live independently in their new homes while creating a more sustainable service.
The changes resulted in an annual cost saving of £250,000.
Christine Greaves is an independent living officer who was seconded to the Support Services transformation. It changed her life: “Transformation made me think completely differently, although I have always been customer focussed, I now look at how we can make it easier for people to do business with us.
“Since the transformation it feels like I’m in a brand new job even though I have been here for 17 years. I’m also a lot more confident in my work and am always looking for continuous improvement. Transformation has been great for the business and Futures’ customers.”
Working closely with the income team, transformation focused on helping customers pay their rent. After mapping the service and processes, the team was completely restructured so that resources were moved to where they were most effective - generating an annual saving of £15,000.
The transformation created a new outbound calling system to target customers in arrears while empowering the whole team to make decisions on any rent accounts.
It led to streamlining payment options, removing costly ineffective payment methods while supporting customers to keep their rent accounts four weeks in credit at all times.
Helena Thompson, Income Manager, said: “As the leader of the Income Team and the system lead for the transformation it has not only helped me to find solutions for things that weren’t working in the team (some of which we didn’t even know about!), but also it has helped me to see what the team need from me for continuous improvement. A large part of this is supporting the team to identify causes of effort and find solutions and this will see me spending much more time with the team which I can’t wait to do!”
TRANSFORMING INDEPENDENT LIVING SERVICES AT FUTURES
OUR FUTURES WAY BY
NUMBERS TO DATE
6major service
transformations
12mini-transformations
£270,000savings / efficiency
generated from transformation work
Futures is really proud to be recognised as an Investors In People Gold Award winner because of our commitment to creating people-powered services.
That commitment is not an empty platitude. We have developed our own Leadership Academy to create great leaders who inspire, motivate and who are built to embrace change.
Crucially, those leaders are then charged with creating future leaders in our business so we are flexible, adaptable and nimble enough to cope with anything the world may throw our way.
Our academy uses a range of psychology methods and models to help get the best from our leaders so we have a motivated and inspired workforce both now and in the future.
In focus.FUTURES LEADERSHIP ACADEMY
TALK TO US ABOUT• Leadership thinking
• Coaching and support
• Personal development
WHO TO TALK TO• Nicola Hope, Director of Business Transformation
[email protected]• Karen Allen, HR Business Partner
Leadership Academy completely changed the way I think about what it means to manage at Futures. It vindicated and articulated many of the things I do intuitively as a leader.
But it took me onto a different level so I now feel equipped to not only lead well through clarity of purpose, inspiring and motivating my brilliant team – but to adapt so that future challenges can be met with confidence, agility and a clear sense of what is and isn’t in my control.
I’ve learned how to coach and how effective it is to be coached. I’ve learned how to be a mentor for the next generation of leaders at Futures and how it’s ok, and in fact beneficial, to show your vulnerability as a leader.
The learning from Leadership Academy hasn’t just ended in the office. There are many occasions where I’ve used some of the skills which have served me well in a personal capacity.
When Futures says it invests in its people, it isn’t just talking the talk. It is an intelligent, well-orchestrated and thought-provoking programme which I would recommend to anyone even remotely interested in a leadership role.
MIKE UNDERWOODHead of Communications
LUKE STANLEYBusiness Transformation Facilitator
“Working at Futures feels like being part of a family. I think people understand the role they play and how that fits in with the bigger picture, which means that people are happy to help each other out.
“I think that futures are always trying to push themselves forwards and are never happy to settle with the status quo. We’re always looking at how to make things better, be that for our customers, or for our internal partners.
“I’m now on the Leadership Development Academy which is really getting me to think about what makes good leadership and how, despite not having a traditional “manager” role, everyone can be a leader!
“I like change and the unknown - it excites me! I think it would be really difficult to know where futures will go next, because we are always looking to change, and looking for new ways of working.”
LEADERSHIP ACADEMY BY
NUMBERS TO DATE
39leaders attended
the first phase of our Leadership Academy
45days invested in training leaders over two years
24new leaders started phase two with 14
people on a waiting list
£80,000 invested in
Leadership Academy between 2016-2018
At Futures Housing Group, we have an outstanding repairs team with a rich depth of trades at our disposal including plumbers, joiners, electricians, builders and gas fitters.
This talented team ensures our customers get a top quality service no matter what happens in their homes. Not only do they fix problems, but they also fit new kitchens and bathrooms as part of our commitment to ensure our customers live in decent, quality, modern homes.
The team is now looking at almost doubling in size and creating a unique Construction Academy to train tradespeople of the future as part of an ambitious future-proofing strategy. These plans will create more jobs and training opportunities for local people while also saving the Group money and helping us deliver even better value for money for our customers.
In focus.THE FUTURES REPAIRS SERVICE
TALK TO US ABOUT• Planned repair programmes
• Tradespeople development
• Gas safety
WHO TO TALK TO• Wayne Green, Head of Repairs & Futures
Greenscape - [email protected]• Phil Brailsford, Repairs Manager
Liam Wheatley joined Futures as a Joinery Apprentice five years ago and, after four years of hard work, he is now a fully qualified joiner with a permanent job in the Repairs Team.
Despite his plans to go to college and gain his qualifications, he found an apprenticeship with Futures and knew it was the right route for him.
Working full time and attending college, he had to find ways to fit in his course work. Liam said: “It wasn’t too hard balancing work and study. If I needed time to finish some college work, Futures would give me a chance to do it in work time, making it easier to get it done.
“I’ve found my apprenticeship to be a positive experience. It’s been enjoyable and practical and it’s been good to get to know people in my team and across the business.”
As part of his apprenticeship, he and others on his course were given the opportunity to visit Finland to see how their construction varied from the UK. It also gave them valuable experience and exposure to other forms of construction.
Although he specialises in joinery, Liam has the opportunity to work across the repairs team, working in plumbing and window fitting, but his trade skills aren’t the only things his apprenticeship has helped him improve.
“I’m more confident; going and talking to new people and working with customers feels so much easier now,” he added.
FROM APPRENTICE TO RISING STAR
REPAIRS BY NUMBERS TO DATE
£1,374 on average spent
on every home
26,790responsive repairs
completed
95.9% of repairs completed
first time
£300m30 year business plan
for planned asset investment
Futures Housing Group co-owns Access Training, a further education provider which operates throughout the East Midlands.
Its vision is to be an inspiring learning provider, passionate about quality and success for all while providing excellent learning opportunities to support the communities it serves.
It offers a range of ‘on the job’ training by working with a variety of large and small employers. It was acquired by Futures Housing Group and Nottingham Community Housing Association in 2014 to contribute significantly to employability in the region.
It is now on a mission to grow and offer even more to the East Midlands and is one of the first providers in the country to offer a housing trailblazer qualification.
In focus.ACCESS TRAINING
TALK TO US ABOUT• Apprenticeships
• Vocational courses
• Employer involvement
WHO TO TALK TO• Corrina Hembury, Manager Director, Access Training
[email protected]• Karen Allen, HR Business Partner
Amelia Wayne joined Futures Housing Group as an apprentice after working as a barista in a coffee shop for 18 months.
She was drawn to the business administration apprenticeship as she wanted to gain more qualifications but felt more at home in a working environment - she knew this was the best option for her.
Since joining Futures, Amelia has grown in confidence, broadened her skills and even won Regional Apprentice of the Year. She said: “Choosing an apprenticeship with Futures was the best decision I ever made.
“The experience I have gained whilst working with Futures has been incredible and being able to earn and learn is an opportunity not to be missed.”
Her positive experience led Amelia to promote apprenticeships to other young people as an East Midlands
apprentice ambassador. She visits schools and conferences and talks of the opportunities that can be found through the apprenticeship route.
Amelia’s apprenticeship was delivered through Access Training, an East Midlands training provider which is co-owned by Futures Housing Group and Nottingham Community Housing Association (NCHA).
They provided Amelia with on-site support every six weeks, and ongoing online support. She said: “Without the support from Access it would have been so difficult to pass this course.
“It was so comforting to know that my tutor was only at the end of the phone or an email away. Having someone there to guide you through your qualification takes away a lot of stress.”
FROM FLAT WHITES TO FUTURES
753new learners engaged
(397 apprentices)
521learners who achieved
their programme(300 apprentices)
80% achievement rate
121people engaged on our employability
programme who moved from unemployment to
employment
ACCESS BY NUMBERSTO DATE
