ManageMent SolutionS

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Why Use InsIght’s MobIlIty lIfecycle ManageMent solUtIons?

• Reduce telecom costs with optimization, consolidation, best rates and invoice assurance

• Consolidate multicarrier purchasing through Insight and reduce the overhead of day-to-day carrier management

• Reduce costs by streamlining the configuration process and deployments of mobile devices

• Provide a higher level of mobile device support with Insight’s 24x7 Technical Help Desk solution

• Increase end user productivity and reduce help desk calls with Insight’s Mobile Device Training services

• Quickly get users with defective/lost devices up and running with Insight’s Mobile Device Replacement Services

• Leverage Insight resources for all of your BlackBerry needs, from purchasing to licensing to support

• Streamline the purchase of embedded wireless laptops by allowing Insight to activate them for you, either before or after they ship

overviewFrom day-to-day device management, contract negotiation, expense management and ongoing support, InsightTEMSM Mobility Lifecycle Management provides a full suite of services to help you efficiently manage your wireless telecom environment. Telecom expenses are in the top five highest expenses a business deals with, and in the current economy, many enterprises are struggling to find the internal resources to adequately support their mobile devices. Insight typically helps save our clients up to 30% by efficiently managing their voice, data and wireless telecommunications expenses and vendor contracts through our InsightTEM solutions.

Mobility lifecycle servicesInsightTEM Mobility Lifecycle Management provides a total solution to help manage your wireless telecom contracts, invoices, devices and ongoing expenses. Not only will we ensure you have the best rates and contracts possible, but we’ll also audit your invoices and provide ongoing rate plan optimizations to ensure your users are on the right plans. Additionally, we can ease the burden on your accounts payable department with our comprehensive Bill Pay services, while reducing monthly telecom costs and avoiding carrier late charges.

Insight’s robust reporting capability provides you with enhanced visibility to wireless monthly spend, quarterly trends and activity by carrier. Coupled with our monthly service reviews, our reporting capabilities can help you proactively manage your telecom budget. Clients are also provided access to an online Mobility Provisioning & Management Portal that will not only provide enhanced spend detail, but also streamlines procurement and helps maintain an accurate inventory of mobile devices.

Clients using our InsightTEM Mobility Lifecycle Management solution typically experience a wireless telecom savings of 10+ percent, while clients that also utilize our InsightTEM Wireless Optimization Services realize a savings as much as 30 percent.

carrier Management benefits When enterprises deploy mobile devices, most underestimate the amount of administrative time it takes to manage the day-to-day moves, additions and changes that are required with the carriers. Approximately 5–10 percent of devices that are deployed will require action with the carriers each month. Insight has partnerships with all of the major domestic carriers and can manage this day-to-day activity on your behalf.

Mobile Device 24x7 technical help Desk Insight’s Mobile Device Technical Help Desk solution provides assistance 24x7. Mobile device models change too frequently for most enterprise help desks to keep up. Insight’s agents are certified on mobility solutions including the latest devices and servers in

InsightTEMSM Mobility Lifecycle Management

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addition to a broad range of hardware, software and network products. Insight’s Mobile Device Technical Help Desk can troubleshoot not only device issues, but carrier and server issues as well.

Mobile Device Deployment Mobile device configurations can be complex and time consuming. Typically, several different individuals would be required to “touch” a device from start to finish. Insight can manage the entire process from start to finish. That means that after the device is ordered from Insight, no one else in your organization has to touch the device before it’s delivered to the end user. Insight can manage large device deployments as well as the day-to-day configuration needs for enterprise organizations.

Mobile Device trainingMany times, end-user adoption of a mobile solution is thwarted by the lack of proper training on basic device and application features and functionality. As such, end-users either give up or place calls into the company help desk. These calls put a burden on the help desk and detract from truly critical device issues. However, with proper training from Insight, help desks can realize up to an 80 percent reduction in the number of level one calls for many device related questions and issues.

Mobile Device Replacement servicesMobile devices can break and get lost—this is simply a fact of life. But that doesn’t mean you can’t protect your investment. Insight can manage a pool of fully configured devices for you to help replace lost or broken devices. We’ll also work with the carriers through the warranty process of the defective device.

Mobile Device Disposal servicesRetiring old equipment can be as much of a hassle as replacing it, but Insight can simplify the process and help minimize the costs of refreshing your technology. We help make sure you are disposing of assets in secure and environmentally sound ways, using EPA disposal procedures and eliminating data according to U.S. Department of Defense (DoD) process standards, when requested. Whether you are disposing of assets entirely, remarketing them, preparing them for redeployment or trading them in, Insight makes the process simple, secure and cost effective.

Research In Motion (blackberry) Products, services and supportNeed help with your BlackBerry environment? Insight and Research In Motion (RIM) have partnered to help with all of your BlackBerry needs. We provide engineering resources, licensing, technical support programs, software version upgrades and deployment services for your mobile devices.

embedded laptop activationsInsight’s Embedded Wireless Activation Service is a value-added service for wireless embedded notebooks and netbooks. Partnering with HP, Lenovo, Panasonic, Acer and other manufacturers along with major U.S. carriers AT&T, Sprint and Verizon, Insight takes the pain out of the activation process. The Embedded Wireless Activation Service is a component of our InsightTEM Mobility Lifecycle Management solution and is provided to our clients individually or as part of a larger solution, often at no additional cost.

InsightteM Professional services overviewCoupled with a Lifecycle solution, InsightTEM’s Professional Services group can round out your solution to provide a full suite of Telecom Expense Management services including:

contract negotiation servicesIf you are thinking about renegotiating your wireless carrier contracts let us help you through the process. Our InsightTEM Professional Services team has over 15 years of negotiation experience and has helped save our clients billions of dollars. We have the industry knowledge and

sUccess stoRIes

global technology company

• 2,500 mobile devices under management since 2007

• Streamlined and centralized ordering for all major carriers

• Advanced technical help desk solution, supporting two different email platforms for mobile devices

• Streamlined device configuration for end users and device replacement services

• Supporting approximately 500 international customers in over 50 countries

oil and gas Retailer

• $12 million annual spend

• Delivered 20+ percent savings within first 45 days of five-year engagement

• Saved over $2.5 million annually in contract negotiations

Major financial company

• Deployment of over 2,500 BlackBerry devices

• Configured devices at individual user level

• Completed project in seven days, verses client’s estimate of 2.5 months

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aboUt InsIght

Insight is a technology solutions provider serving global and local clients in 190 countries. Today, thousands of clients, including more than 80 percent of the Global Fortune 500, rely on Insight to acquire, implement and manage technology solutions to empower their business. Insight provides software and licensing services globally. In addition, we offer a comprehensive portfolio which also includes networking, hardware and value added services for our clients in North America and the U.K. We are aggressively expanding our global capabilities by introducing new offerings, including hardware and services, to meet emerging needs for our clients worldwide. Insight is ranked No. 484 on the 2009 Fortune 500.

Insight and the Insight logo are registered trademarks of Insight Direct USA, Inc. All other trademarks, registered trademarks, photos, logos and illustrations are the property of their respective owners. ©2010, Insight Direct USA, Inc. All rights reserved. Updated 4.10

experience to ensure that you get the best rates and terms for your new contracts. Planning to release an RFP for your carrier wireless services? Let us manage the entire RFP process for you. We can ensure that the process is fair and that you end up with the best contracts to maximize savings to your organization.

tactical cost RecoveryInsight’s Tactical Cost Recovery audit can help you achieve immediate savings with little involvement on your part. We’ll review your current contracts and invoices to ensure that they are competitive.

Wireless optimization and auditOur team has the expertise to analyze your wireless bills in ways that are nearly guaranteed to yield your company savings. Our extensive knowledge and staff of experts in this area allows us to find savings that your team will not even know how to look for. We analyze all aspects of your corporate wireless spend and make changes that save you money now and into the future – on average about 30 percent off the existing wireless for our clients.

telecom lifecycle assessment Our Professional Services team will not only review your contracts and invoices, but also provide you with a complete Telecom Lifecycle Assessment to help you achieve greater savings. We’ll analyze everything from contract and policy management, your provisioning process, inventory controls, accounts payables processes, and how you allocate and budget your telecom spend.

Mobility lifecycle Management offerings • Carrier Management • Contract Management • Invoice Management • Policy Management • Bill Pay • Reporting • Mobile Device Inventory Reporting • Mobile Device 24x7 Technical Helpdesk • Mobile Device Deployment • Mobile Device Training • Mobile Device Replacement Services • Mobile Device Disposal Services • Research In Motion (BlackBerry) Products, Services & Support • Embedded Wireless Activation Services

Professional services offerings • Contract Negotiation Services • Tactical Cost Recovery • Wireless Optimization and Audit • Telecom Lifecycle Assessment