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"Improving the Permit-Processing "Improving the Permit-Processing Experience" Experience"
Co-hosted by Co-hosted by the Chico Chamber of Commerce the Chico Chamber of Commerce
and and City of ChicoCity of Chico
Purpose of the Purpose of the WorkshopWorkshop
•Walk through the processWalk through the process --
From Concept to ConclusionFrom Concept to Conclusion
•Interactive discussionInteractive discussion•Suggestions/comments will Suggestions/comments will be documented and be documented and summarizedsummarized •Feedback will be analyzed Feedback will be analyzed by staff and responses by staff and responses preparedprepared
The Planning The Planning Permit ProcessPermit Process
Concept/Preliminary Concept/Preliminary ReviewReview
Secure Planning Secure Planning Permits if NeededPermits if Needed
Plan Check Plan Check ReviewReview
Building Permit Building Permit ApprovalApproval
SignSign Off/Off/
OccupancyOccupancy
InspectionInspection
Discussion:Discussion:
•Access to Information –Access to Information – How are we doing? How are we doing? Ideas? Experiences elsewhere?Ideas? Experiences elsewhere?
•Internet – Internet – How many users?How many users? More permit submittal More permit submittal information needed? Better guidelines?information needed? Better guidelines?
•Access to Staff – Access to Staff – Phone, Counter, Email -Phone, Counter, Email - Available? Helpful? Polite Attitude? Need to expand our Available? Helpful? Polite Attitude? Need to expand our methods of contact?methods of contact?
•Preparing Applications – Preparing Applications – forms understandable? forms understandable? Correct information requested? How can we improve? Correct information requested? How can we improve?
At the Concept Stage – Planning and At the Concept Stage – Planning and BuildingBuilding
Discussion:Discussion:
•ResponsivenessResponsiveness
•Communication of expectations?Communication of expectations?
•Communication of issues?Communication of issues?
•Is the process adequately explained?Is the process adequately explained?
Planning Application Submittal and ReviewPlanning Application Submittal and Review
•How do applicants view planners and How do applicants view planners and other other review staff?review staff?
•Examples/Suggestions for improvement?Examples/Suggestions for improvement?
Discussion:Discussion:
•Zoning Zoning AdministratorAdministrator•Architectural Review Historic Preservation BoardArchitectural Review Historic Preservation Board
•Planning CommissionPlanning Commission•Map Advisory Map Advisory CommitteeCommittee
Action on Planning Action on Planning ApplicationApplication
•City CouncilCity Council
-Timeliness?Timeliness?- Quality of staff work?- Quality of staff work?- Follow up – after action, is course clear?- Follow up – after action, is course clear?- Suggestions?- Suggestions?
Who may submit plans / obtain building Who may submit plans / obtain building
permits:permits:
•Anyone may submit plans for a building permitAnyone may submit plans for a building permit
•City of Chico does not have building permit City of Chico does not have building permit application formsapplication forms
•The City will The City will onlyonly issue building permits to a property issue building permits to a property owner or licensed contractor, or an authorized agent owner or licensed contractor, or an authorized agent of the owner or contractorof the owner or contractor
Applying for a Applying for a Building Permit Building Permit
Applying for a Applying for a Building Permit Building Permit
Who may prepare plans:Who may prepare plans:•Generally plans must be prepared by a licensed Generally plans must be prepared by a licensed Architect or Engineer Architect or Engineer
Unlicensed person may prepare plans for residential Unlicensed person may prepare plans for residential projects of standard construction not requiring structural projects of standard construction not requiring structural engineeringengineering
Unlicensed person may prepare plans for certain types of Unlicensed person may prepare plans for certain types of very minor commercial projectsvery minor commercial projects
Quality of Plans
•Plans must be to scale & minimum 18”x24” sheets
•Plans must be of acceptable draftsman quality
•Plans preparer should have rudimentary building code knowledge
Applying for a Applying for a Building Permit Building Permit
Types of Building Permit Applications:Types of Building Permit Applications:
ResidentialCommercial
Over-the-Counter
- All “single trade” permits- Multiple trade when plans are not required- Some very minor projects where plan approval is required
- 3 sets of plans / 2 sets supporting documents- Plans typically reviewed by two or more departments- Usually 3-4 week review period
- 3 sets of plans / 2 sets supporting documents- Plans typically reviewed by Building Division only- Usually 2-3 week review period
Discussion:Discussion:
•Are submittal requirements clear? –Are submittal requirements clear? – Access Access to staff? Online services – what is most important?to staff? Online services – what is most important?
•What is working? What is working?
•What could be improved? What could be improved?
•Permit fees/plan check fees – Permit fees/plan check fees – experiences with experiences with other municipalities? other municipalities?
Applying for a Building PermitApplying for a Building Permit
Discussion:Discussion:
•Communication –Communication – Is process clear and Is process clear and understandable?understandable? Suggestions? Positive feedback?Suggestions? Positive feedback?
•Timeliness – Timeliness – How are we doing?How are we doing? How do we compare How do we compare to other municipalities?to other municipalities?
•Experiences from other municipalities that we Experiences from other municipalities that we might try?might try?
•Ease of SchedulingEase of Scheduling
Plan Check ProcessPlan Check Process
•Signs-offs from various departments/agenciesSigns-offs from various departments/agencies
InspectionsInspections
ConclusionConclusion
Where do we go from here?Where do we go from here?
