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Improving services for victims. WHO NGO Meeti n g Brussels 7-8 may 2009. Definition : victim. Injured, related of killed and injured Friends, colleges, even neighbours…….. policemen, rescue people and hospital employees - PowerPoint PPT Presentation
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WHO NGO MeetingBrussels 7-8 may 2009
Improving services for victims
AVR Improving services mai 09
Definition: victimInjured, related of killed and injuredFriends, colleges, even neighbours…….. policemen, rescue people and hospital
employees
Is a road user who caused a crash ( by dangerous driving and/or disobeying the law also a « road traffic victim » ???
Which approach ?…..for an association to improve the
services for victims
AVR Improving services mai 09
AVR Improving services mai 09
Is a Mix of volunteers ……and professionals….to recommend
AVR Improving services mai 09
An organisation of victims showing solidarity for victims
AVR Improving services mai 09
…………….and professionalsSocial team ( psy, almoner « assistante
sociale » social worker, …………freelance )
Have to be payed ………….. and supervised
by whom ?
AVR Improving services mai 09
Financial ressourcesOnly possible with a longtime guarantee
through convention with government
Ex.:AVR 2/3 of budget through convention with Minister of Family ( from year 2000 up )
AVR Improving services mai 09
Adapted accessible rooms
AVR Improving services mai 09
But a good set up of a help center for victims is of no use if it is not knownPRMarketing ( Internet,flyers, posters,
« business » cards for police and rescue people, posters in hospitals and medical cabinets… )
Corporate idendity, Logo, CoalitionsPresence in Media ( TV )Road Danger Reduction Activities( help making association known )
AVR Improving services mai 09
AVR Improving services mai 09
HELPWHERE;WHEN;WHAT……WHY
Those who need help should know instantly where to get it and that it is serious
Juridical; medecinal, administrative and practical immediate And MORAL ( PSY ) longtimeHOT: Statut for victims 6.5.09. house of
deputies
AVR Improving services mai 09
Some statistics
AVR Improving services mai 09
Types d'assistance 2007
0
50
100
150
200
250
300
350
400
450
2007
2007 414 59 284Aide administrative et sociale Conseil Assurance Consultation psychologique
AVR Improving services mai 09
Age des Victimes
0
50
100
150
200
250
300
Hommes 2007
Femmes 2007
Hommes 2007 0 98 122 7 0
Femmes 2007 10 221 258 37 6
0-19 20-39 40-59 60-79 80+
. Les prises en charge par l’équipe de l’AVR : Le Centre d’assistance et de conseil de l’AVR a assisté 121 victimes de la route ou membres de leur entourage, dont 53 hommes et 68 femmes en 2007. Pour 71 de ces victimes, il s’agit d’un premier contact avec l’AVR.
Victimes Hommes/Femmes 2007
30%
70%
Hommes
Femmes
AVR Improving services mai 09
Durée de temps entre la collision et la demande d'aide
0
5
10
15
20
25
30
2007
2007 13 25 23 4 2 31 semaine 1 mois 6 mois 1 an 3 ans >3 ans
AVR Improving services mai 09
Advantages Center for assistance and help:can be
reached at any timeProfessionals know better and are still
learning how to approachNo financial problems ( even able to help
poor victims by the membership fees and donations )
For victims it is sometimes very hard They prefer spending energy on « road
danger reduction »
AVR Improving services mai 09
Some: Disadvantages Administrative charge ( contracts, work laws, control ) Have to show accounts to controllers of government ( but this is no real problem in fact, have nothing to hide) Sometimes victims prefer instantly speaking to other
victims instead to « professionals » ( psy….. ) Get less donations as people prefer helping those
associations who get no governemental support
Trough the convention with the Minstry we have also to help victims who are « guilty »
IS THIS A REAL PROBLEM ?
AVR Improving services mai 09
AVR Improving services mai 09
AVR Improving services mai 09
THANK YOU
