Improving Patient Experiences · fast and convenient for them. 3. Obtains Patient Feedback Without Burdening Staff Your team is busy already, so finding time to do more research,

MedRev 1

MedRevImproving Patient Experiences

Address245 N. Highland Ave.Ste 230-184 | Atlanta, GA 30307

Contact(404) [email protected]

MedRev 2


MedRev is an automated reputation management system designed to help healthcare businesses grow. MedRev provides actionable information that enables you to build your community & online reputation, and better understand your patients’ experiences, all without burdening your staff.

The MedRev system gives you tangible results in the form of revenue & meaningful data.

MEDICAL REVENUE & REVIEWS

This system can be fully integrated into your HIS, PMS, EMR, or RIS system as well as other auxiliary systems.

The MedRev team has years of experience working with HIPAA compliant environments and can work with HL7, FHIR, or a variety of other systems to transact data.

While MedRev itself does not deal with PHI, we understand the legal and security implementations of healthcare systems.

Compliant & Integrated

Our team of healthcare professionals, digital marketers, and software developers includes a multi-time award winning entrepreneur and business manager, a Ph.D. clinical psychologist, and an MD.

We understand the healthcare environment, your constraints and challenges, and we can help you grow your reputation and revenue.

By Healthcare Business Professionals, For Healthcare Business Professionals

MedRev 3


In a recent study, eighty-two percent of patients use online reviews to evaluate healthcare providers.

THE NEW HEALTHCARE ENVIRONMENT

82%

2nd Healthcare is second only to restaurants and hotels as the industry with the most read reviews.

When choosing a healthcare provider, patients trust online reviews over CMS ratings.

Patients are less influenced by a hospital’s morbidity and mortality statistics than by personal stories of care.

>

MedRev 4


WHY YOU NEED SATISFIED PATIENTS:

1. Satisfaction leads to patient loyalty &

advocacy.

2. Patient retention is improved.

3. You are less vulnerable to price

competition.

4. Increased productivity with higher staff

morale and reduced turnover.

5. Reduced risk of malpractice suits.

6. Reduced accreditation issues.

7. Increased personal and professional

satisfaction.

8. Consistent profitability

Quality of care and the perception of satisfaction is more important than ever. This is why:

MedRev 5


REPUTATION IMPACTS YOUR BOTTOM LINE

A 2016 study from Cornell University concluded that increasing your average online rating by one star can increase revenue by 39%.

39%Revenue

ReimbursementsPerceived value effects real value, and when patients give you positive reviews, they become advocates for your business.

The Impact is Tangible• A 2015 study by Moz shows that

just one bad review on Google can result in a loss of 22% of potential customers.

• According to the same study, more

than ⅓ of people said that a single negative review could be enough to make them steer clear of a business.

• Four or more negative reviews or articles on Google search results equates to a loss of about 70% of potential customers.

• A study from late 2016 done by Fan & Fuel revealed that 92% of consumers hesitate to trust a business without online reviews.

RankingsWhen patients search for your business, the first thing they see is a list of local businesses that match their search. The more 5-star reviews you have, the higher up you will be.

MedRev 6


WHAT MEDREV DOES FOR YOUR BUSINESS

1. Preempts Negative Reviews Negative reviews are damaging to your healthcare reputation. MedRev provides unhappy patients with a private means of communicating the issues they encountered during their visit. Asking patients for feedback shows them that their experiences matter. This leads to a decreased number of harmful online reviews.

2. Produces More Reviews by Satisfied Patients70% of consumers will leave a review when asked. The next step in improving and/or sustaining your reputation is to ask happy patients for online reviews in a way that is fast and convenient for them.

3. Obtains Patient Feedback Without Burdening StaffYour team is busy already, so finding time to do more research, more surveys, & more analysis can be overwhelming. Our system makes it easy and delivers results without a significant time investment from your staff.

4. Makes Negative Feedback a Positive For Your BusinessResponding to negative reviews can lessen the impact they have on your reputation. MedRev shows you all of your reviews and lets you reply publicly, all in one place.

5. Provides Data For Meaningful ImprovementsWith your patient feedback data, you can identify areas for improvement and monitor change over time for tangible results.

6. Sends Messages At The Time That’s Best For Patients With our patient scenario management feature you can send messages to your patients at the time that’s most appropriate and convenient.

7. Improves Communication With Your PatientsMedRev helps build and maintain patient relationships by showing patients that their feedback is welcome and that their experience is important to you and your team.

8. Creates Real Change For Lasting Results & GrowthWhile helping happy patients give you positive reviews makes a difference, the real impact comes from understanding patients’ issues and being able to act quickly to implement operational changes. The MedRev system gives you the data you need to make lasting improvements.

MedRev 7


HOW IT WORKSFOR A SATISFIED PATIENT

STEP 1: When patients leave your office, they receive a text request for a brief satisfaction survey.

82% of smartphone users check every text message.

STEP 2: Patients rate you highly on the satisfaction

survey questions.

STEP 3: Patients receive a request for a public review on your top social platforms.

70% of consumers will give a review when asked.

MedRev 8


HOW IT WORKSFOR A DISSATISFIED PATIENT

STEP 1: When patients leave your office, they receive a text request for a brief satisfaction survey.

STEP 2: Patients give you low ratings on the satisfaction

survey questions.

STEP 3: Patients are asked for private feedback in the form of

comments.

If a 1-Star satisfaction surveys is submitted, a designated staff

member can be notified immediately via text or email.

MedRev 9


STEP 1: SETUP AND INTEGRATIONNo need to fumble through complicated instructions or code.With a few quick set up questions you an be sending surveys in just minutes. If you need an integration, we gather the information from your team to get you connected quickly.

STEP 2: REVIEW IMPROVEMENTThrough MedRev surveys your most satisfied patients will be able to leave you a glowing review in a matter of seconds. The positive impact to your reputation will be noticable right away.

IMPLEMENTATION

• Start sending your patients survey requests right away.

• Your personal account manager will help with any questions.

• Custom integrations let you send surveys automatically.

• A greater number of positive online reviews.

• An improvement in your average star rating online.

• Monitor your online reviews across platforms.

MedRev 10


STEP 3: RESPOND TO YOUR PATIENTSControl the conversation online and off by responding to patient feedback and reviews in just a few clicks.

STEP 4: LEARN AND IMPROVE

IMPLEMENTATION

• Use prebuilt response templates or build your own.

• Use automated responses.

• Reply to online reviews and private feedback.

• Compare time periods

and see your change

over time.

• See how frequently

patients report

satisfaction with each

facet of their visit.

• Integrate with your

existing data systems

for maximum impact.

Responding to patients lets them know you’re listening and with MedRev it doesn’t have to be time consuming.

MedRev helps you pinpoint problems so you can identify and implement changes that really make a difference to your patient experiences and the growth of your business.

MedRev 11


GETTING STARTEDYou’re doing a great job on quality of care. Now start building more trust with your patients through a proactive reputation management program.

• Improve your reputation.

• Understand your patients’ experiences.

• Know your weaknesses.

• Drive up your search engine rankings.

• Get minute by minute feedback from your patient

population.

• Decrease damaging public reviews.

• Increase your revenue.

Getting started with MedRev is easy. Just sign up on our website to create an account. We’re here for you! Our team provides options and support such as:

• Customized integrations with business intellegence systems like Tableau, or Domo.• Integrated solutions to send surveys automatically.• Patient scenario assessment.• Unlimited account users.• System walkthrough with your personal account manager.• Phone, email, chat, and video conference support. • Set up assistance for additional companies, locations, departments, or groups.

Easy Startup Process

CALL OR EMAIL US TODAY FOR A DEMO AND PERSONALIZED QUOTE

WE LOOK FORWARD TO WORKING WITH YOU!

Address245 N. Highland Ave.Ste 230-184 | Atlanta, GA 30307

Contact(404) [email protected]

Documents

Improving Patient Experiences · fast and convenient for them. 3. Obtains Patient Feedback Without Burdening Staff Your team is busy already, so finding time to do more research,