40
158:16< +)6),) ;/, 4(92,;05. (5+ 05-694(;065 :6<9*, -69 047905;()3, 796+<*;: A Tristan Communications Ltd. Publication Volume 20, Issue 2 0DUFK$SULO 8=3DBCAH =4FB Get caught up on the latest industry news 4 F70CB 8= 0 =0<4. ?0AC # Mark Venit examines the use of descriptors and tag lines to better help position your company in the minds of current and potential customers 10 =4F ?A>3D2C B?>C;867CB Imprint Canada's showcases the newest wearable fashions, advertising specialty items, supplies and equipment 16 1H C74 =D<14AB Imprint Canada examines the value of the Canadian Dollar vs. its American counterpart 38 WHAT'S INSIDE <W]ZKQVO 5WKITTa ,WV\QV]ML WV 9IOM Canadian behavioural study reveals golfer participation and engagement are down Continuing throughout 2013, Imprint Canada will be running a six-part ser- ies which examines the pros and cons of sourcing custom promotional programs directly from overseas manufacturers versus domestic suppliers. Last issue, we looked the topic of sourcing custom programs direct from overseas manufacturers and we addressed the inherent perils and pitfalls associated with this course of action. To recap briefly, some of the key obstacles for buyers who attempt to utilize the direct sourcing model include: difficulties in finding and securing the right manufac- turer to partner with; sourcing the materials needed in the program; managing program execution details from afar; establishing and maintaining clear communication between local design team and overseas factory floor; ensuring quality control; managing costly shipping & inventory logistics. In part 2 of this series, we look at four reasons why you should consider sourcing from suppliers and manufacturers who produce in Canada and / or have a domestic base of operations for your custom promotional programs. Four Reasons Why You Should Source from Domestic Suppliers Part two in a six-part series By Adriano Aldini, Imprint Canada 78C C74 ;8=:B 8= =4F B?A8=6 BCH;4B ?064 % 8==>E0C8E4 03 B?4280;CH 8C4<B ?064 "! Source: Canadian Golf Consumer Behaviour Study, conducted by NAVICOM on behalf of the National Allied Golf Associations (NAGA) &25( ),1',1*6 3DJH In September 2012, the National Allied Golf Associations (NAGA) published its Canadian Golf Consumer Behaviour Study. e study revealed a growing lack of engagement in the sport among non-avid players, which are defined by those that play less than 26 rounds per year. Among the core findings, the study notes that there is lim- ited interest in the sport outside those that currently partici- pate in the game, with only 26 per cent of the effective popu- lation actually participating in the sport. e study, conducted by NAVICOM on behalf of NAGA in order to help better understand the current state of golf in Canada, was the second Canadian golf industry study. e original study conducted by NAGA was the Canadian Golf Economic Impact Study which was published in August of 2009. e ultimate goal of the Canadian Golf Consumer Behaviour Study was to provide statistical and predictive insight that can serve as a learning resource for NAGA and its respect- ive stakeholders within the Canadian golf industry, as well as the factors that influence the behaviour of consumers as they relate to golf. e study's findings are summarized, starting on page 12. FW • FWGOLF www.fersten.com T. 800-565-7462 GET READY FOR SPRING! PREVIEW OUR NEW REQUEST YOUR COPY TODAY SPRING CATALOG! THE POWER OF DECORATION Experience it all online at www.fersten.com UNLIMITED POSSIBILITIES FW7995 FW7991 PERFORMANCE POLOS CARDIGANS SWEATERS LIGHTWEIGHT JACKETS WOVENS SUMMER HEADWEAR

Imprint Canada Volume 20, Issue 2: March/April 2013

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Page 1: Imprint Canada Volume 20, Issue 2: March/April 2013

A Tristan Communications Ltd. Publication Volume 20, Issue 2

Get caught up on the latest industry news 4

Mark Venit examines the use of descriptors and tag lines to

better help position your company in the minds of current

and potential customers 10

Imprint Canada's showcases the newest wearable fashions,

advertising specialty items, supplies and equipment 16

Imprint Canada examines the value of the Canadian Dollar vs.

its American counterpart 38

WHAT'S INSIDE

Canadian behavioural study reveals golfer participation and engagement are down

Continuing throughout 2013, Imprint Canada will be running a six-part ser-

ies which examines the pros and cons of sourcing custom promotional programs

directly from overseas manufacturers versus domestic suppliers.

Last issue, we looked the topic of sourcing custom programs direct from overseas

manufacturers and we addressed the inherent perils and pitfalls associated with this

course of action.

To recap briefl y, some of the key obstacles for buyers who attempt to utilize the

direct sourcing model include: diffi culties in fi nding and securing the right manufac-

turer to partner with; sourcing the materials needed in the program; managing program

execution details from afar; establishing and maintaining clear communication between

local design team and overseas factory fl oor; ensuring quality control; managing costly

shipping & inventory logistics.In part 2 of this series, we look at four reasons why you should consider sourcing

from suppliers and manufacturers who produce in Canada and / or have a domestic

base of operations for your custom promotional programs.

Four Reasons Why You Should Source from Domestic Suppliers Part two in a six-part seriesBy Adriano Aldini, Imprint Canada

Source: Canadian Golf Consumer Behaviour Study,

conducted by NAVICOM on behalf of

the National Allied Golf Associations (NAGA)

In September 2012, the National Allied Golf Associations (NAGA) published its Canadian Golf Consumer Behaviour Study.

Th e study revealed a growing lack of engagement in the sport among non-avid players, which are defi ned by those that play less than 26 rounds per year.

Among the core fi ndings, the study notes that there is lim-ited interest in the sport outside those that currently partici-pate in the game, with only 26 per cent of the eff ective popu-lation actually participating in the sport.

Th e study, conducted by NAVICOM on behalf of NAGA in order to help better understand the current state of golf in Canada, was the second Canadian golf industry study. Th e original study conducted by NAGA was the Canadian Golf Economic Impact Study which was published in August of 2009.

Th e ultimate goal of the Canadian Golf Consumer Behaviour Study was to provide statistical and predictive insight that can serve as a learning resource for NAGA and its respect-ive stakeholders within the Canadian golf industry, as well as the factors that infl uence the behaviour of consumers as they relate to golf.

Th e study's fi ndings are summarized, starting on page 12.FW • FWGOLF

www.fersten.com • T. 800-565-7462

GET READY FOR SPRING!

PREVIEW OUR NEW

REQUEST YOUR COPY TODAYSPRING CATALOG!

THE POWER OF DECORATION

Experience it all online at www.fersten.comUNLIMITED POSSIBILITIES

FW7995 FW7991

PERFORMANCE POLOS • CARDIGANS SWEATERS • LIGHTWEIGHT JACKETS WOVENS • SUMMER HEADWEAR

Page 3: Imprint Canada Volume 20, Issue 2: March/April 2013

The Sixth SenseOn a recent shopping excursion with my better half,

I visited a hip fashion store geared to teens. Th e visit

allowed me to work all of my senses.

Visually, the store was so dark that I had to strain

at fi nding my way around. Th e music was so loud I

couldn't even hear myself think. Th e sales staff was

walking around in fl ip fl ops so I knew that the heat stroke I was about to suff er from was unlikely caused

from the snowstorm I drove through to get to the

mall. Th e only positive impression made upon me

was by the scent that the employees have perfumed

the store with.

I asked for a bottle of the scent and then proceeded

to the long lineup to pay. It was while I waited that I

noticed the price on the packaging: $50 USA; $70 CDN.

When it came to my turn to step up to the cashier, I

asked why the big diff erence in pricing. Neither the

employee or manager could give account for the 40

per cent diff erence in price in light of the fact that the

currencies are almost at par with each other. I asked if

I could pay in American currency but was informed

that they were not set up to process that. Needless to

say, I walked out with no products, only a very bad

taste of frustration in my mouth. All senses fulfi lled.

As a result of a recent report titled Th e CANADA-USA Price Gap by the Standing Senate Committee

on National Finance, the fi ndings recommended "the

Government of Canada should conduct a compre-

hensive review of Canadian tariff s, with the aim of

reducing price discrepancies for certain products

between Canada and the United States."

Th e committee looked at the contribution of coun-

try pricing and market segmentation, custom tariff s,

exchange rates, fuel prices, postage threshold pricing,

and competition levels.

Diane J. Brisebois, President and CEO, Retail Council

of Canada has been quoted as saying that, "Minister

Flaherty mandated the Senate Committee to explore

the root causes behind diff erences in price between

Canada and U.S. Th e Committee's fi ndings illustrate

that without change, Canadian retailers will continue

to operate at a cost disadvantage."

Brisebois has also been quoted as saying in a recent

CBC News Canada story,  "A May 2012 report from

Bank of Montreal estimated that cross-border shop-

ping is costing the

Canadian economy

approximately $20

billion per year, and

says the government is

losing another $8 bil-

lion to $10 billion in

tax revenue. We have

Canadian manufactur-

ers who are selling to

Canadian retailers at a

higher price than they

are to U.S. retailers,"

she explained. "And

the product is made

here. It doesn't make

sense."

Th e Canada - USA Price Gap report con-

cluded that Canadian

government legislation

should be investigated

in order to achieve a

level playing fi eld for

Canadian retailers.

Until that happens,

Canadian consum-

ers will not be able to

fully benefi t from the

stronger Canadian dol-

lar. As consumers are

only tool in this fi ght is

to use our sixth sense -

common sense.

MARCH/APRIL 2013Follow us: twitter.com/imprint_canada

TM

1 FOUR REASONS WHY YOU SHOULD SOURCE FROM DOMESTIC SUPPLIERS CONTINUED ON PAGE 6

4 INDUSTRY NEWS

8 TORONTO IMPRINT CANADA SHOW COLLAGE

10 WHAT'S IN A NAME? (PART 4)12 CANADIAN GOLF BEHAVIOURAL STUDY

38 BY THE NUMBERS

16 WEARABLES SHOWCASE

32 AD SPECIALTY SHOWCASE

36 SUPPLIES & EQUIPMENT SHOWCASE

Imprint Canada is published six times per year by Tristan

Communications Ltd. Th e contents of this publication may

not be reproduced either in part or in whole without the

consent of the copyright owner. Th e views expressed in this

publication are not necessarily those of the publisher. Request

for missing issues are not accepted aft er three months from the

date of publication.

TRISTAN COMMUNICATIONS LTD.Publications mail agreement no. 40025740Return undeliverable mail to:

190 Marycroft Avenue, Unit 16,

Woodbridge, Ontario, L4L 5Y2

Email: [email protected]

ISSN: 1480-1884 GST Registration #: RT892913294

IMPRINT CANADA

PUBLISHER Tony Muccilli : [email protected]

PRODUCTION MANAGEMENTAdriano Aldini : [email protected]

CONTRIBUTING WRITERSMark L. Venit, Ted Stahl, Adriano Aldini, Fran McAvity

MARKETING COORDINATORSteve Silva: [email protected]

OFFICE ADMINISTRATORMaria Natale: [email protected]

GENERAL [email protected], (905)856-2600

ADVERTISING SALESTony Muccilli (Toronto)

Tel: (905) 856-2600 Fax: (905) 856-2667

March/April 2013 - Volume 20, Number 2

IMPRINT CANADA

Page 4: Imprint Canada Volume 20, Issue 2: March/April 2013

| March/April 20134 IMPRINT CANADA

Industry News

Ash City launches new CORE365™ LineAnnounces New Dedicated Sales Representative Position

Ash City launched their exciting new CORE365™ line as part of their dynamic Spring 2013 Collection which is made up of 39 new styles. � e new CORE365™ line places a strategic focus on functional styling and performance, which makes it well suited for uniforms, team wear, the hospitality industry, golf and fundraising activities.

“� is product line has all the quality you expect from Ash City, and is extremely a� ordable” said Mabel Kwok, Director Design and Merchandising. “CORE365™ has great appeal from its amazing range of matchable color-ways, to the uncompromising functions and style details”.

� e CORE365™ line is comprised of � ve innovative styles: a performance pique polo (ORIGIN); a perform-ance crew neck (PACE); an unlined lightweight jacket (MOTIVATE); a 2-layer � eece bonded so� shell jacket (CRUISE); a seam-sealed lightweight variegated ripstop jacket (CLIMATE).

New Dedicated Sales RepresentativeAsh City is also very pleased to announce that Spencer

Linwood (pictured, above right) has taken on the newly created position of Dedicated Sales Representative for the

Golden Horseshoe and South Central Ontario territory.

A� er two e� ective years leading our Canadian sales force as National Sales Manager, Spencer has chosen to embrace his passion for selling and “get back on the road” full-time. He looks forward to providing a focused service approach to the valued customers in his home territory of South Western Ontario – essentially, making a return to his roots.

With 20 plus years of experience, working as a men-tor and “Coach” to both his co-workers and customers, Spencer is the ideal candidate to spearhead this new Dedicated Sales Representative position for Ash City.

� e combination of Spencer and Mike Bernard com-pletes the dedicated sales approach for the company in South Western Ontario. Together, they will work to ensure that a new standard for sales and customer ser-vice will be achieved for Ash City’s customers within their respective territories.

King Athletics announces new Director of Business Development

King Athletics is pleased to announce that Dennis Brockman (pictured, top right) has joined the King Athletics Team as the new Director of Business Development.

Dennis brings over 35 years of experience in the corporate and private label sportswear industry to King Athletics. He brings his long lasting and loyal relationships with his many customers and previous organizations which he was a¦ liated.

Dennis will be responsible for Ontario, while John Coupar (pictured right) continues to oversee British Columbia.

"I look forward to this new challenge and working with the King Athletics Team to grow our brand. I will also introduce the KA brand into the United States through our newly opened o¦ ce in Niagara Falls, N.Y.," said Dennis.

Dennis can be reached at [email protected]; John Coupar can be reached at [email protected].

Delta Apparel is proud to announce its � rst global apparel expansion outside of the U.S. with the opening of its new Canadian distribution centre.

"We are very excited about being in Canada," said Todd Scarborough, President of Sales, Marketing, Merchandising for Delta Apparel.

Delta Apparel is a well-established apparel manufactur-ing and distribution company that has been in business since 1903. � e company produces and distributes all of its own product, which includes of wide array of T-shirts in a variety of styles and fabric compositions.

"We've been working over the past 12 months to get our distribution centre ready and our inventory positions aligned, and we are very excited to have Terry Nojd - who is a long time veteran of the Canadian industry - head up national sales in Canada," said Scarborough.

� e new distribution centre is located in Etobicoke, Ontario at 105 Iron Street, M9W 5L9. All customer service operations will be hosted in Delta Apparel's main service centre in Atlanta, Georgia.

"When Canadian customers need assistance, they can call our toll-free number and speak with our experienced customer service agents who are expertly trained on our entire product o� ering," added Scarborough.

For more information, customers can contact Delta Apparel Toll-Free at 1(800)285-4456 or email: [email protected].

Delta Apparel launches Canadian Distribution Centre

Westhall Apparel announces new Quebec sales representation

Westhall Apparel is proud to announce that it has expanded its sales representation to Quebec.

Agence Nordiq will be joining Westhall Apparel’s new sales team and will be responsible for the Quebec region. Agence Nordiq joins Westhall’s strategic team of sales representation based throughout the country.

"We are very excited with our new team additions and are looking forward to continuing to make 2013 a great year," says Gabe Palumbo, president and CEO or Westhall Apparel.

Agence Nordiq can be reached at: 2885 le Corbusier, Suit A, Laval, QC, Tel: 450-681 6673

For retail sales and collegiate sales book store, contact Catherin Palumbo, Tel: 416-791-0845; email: [email protected]

Joto has announced it has launched its new, complete-ly redesigned website which features a fully integrated e-commerce solution that enables customers to place their orders, and receive a shipping quote based on the warehouse closest to their location.

� e new website also features easier user navigation, expanded product support, technical how-to videos, and product features and bene� ts.

"Our customers and visitors will now experience a more vibrant and seamless view of the digital imaging

products, systems and online resources we have to o� er," says Mark Collister, President of Joto. "� e redesign of the Joto Web site creates a new home for our customers to access the information required on products they may already be purchasing and provide the necessary details on new technologies they may be considering to add to their business,” he added.

To service both the US and Canadian markets Joto has launched jotopaper.ca for Canadian customers and jotopaper.com for U.S. customers.

Commonsku has launched a free version of its social collaboration tool for the promotional products industry.

Suppliers, distributors, and industry associations can cre-ate their industry pro� le and company network by entering their work email address at www.commonsku.com.

� e platform allows users to connect with other pro-fessionals and share information within a promotional

industry speci� c social network where users can ask ques-tions, collaborate on projects, and share information.

"Our goal with commonsku was to create an open and more transparent supply chain," said CEO, Mark Graham. "� e platform applies the principles of social media to the enterprise so people can interact in real time within their companies and across the supply chain."

Joto launches new integrated online e-commerce solution

Commonsku launches free social network

Industry News, continued on page 8

Page 5: Imprint Canada Volume 20, Issue 2: March/April 2013

LOOK NO FURTHER! WE HAVE THE PERFECT CHOICE FOR YOUR EARTH DAY EVENT TEES.

Page 6: Imprint Canada Volume 20, Issue 2: March/April 2013

IMPRINT CANADA

News

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Simultaneous white ink under or overprintthat does not slow down the printing speed

Print on: Plastics Glass Metals Wood Rubber

1. More ControlIt's human nature to want to have control, especially

when it comes to your business.

When you're sourcing directly from a company based

in Canada (as opposed to somewhere overseas), it's far

easier to establish and maintain a level of control that

typically isn't otherwise possible.

Th ere are several factors that contribute to this added

control, with one of the primary being improved com-

munication.

It's far easier to control the many variables that go into

producing custom programs - i.e. sourcing materials,

approving patterns, program execution and workfl ow,

et cetera - when you deal with a supply partner that is

based in the same country.

While proximity doesn't always equate to better com-

munication, sharing the same language, business norms,

and cultural understandings surely helps to foster com-

munication more than it does to impede it.

Th is streamlined communication leads to more con-

trol, as any issues that arise can be addressed in a more

timely, practical matter.

Depending on your location in relation to your supplier,

you'll have the ability to drop in and visit their facility, meet

with your partners in person, and secure invaluable face time

with your supplier to discuss the intricacies of your program

during the critical development stages.

If your supplier happens to be out of province, you can

always hop on a quick fl ight (which tend to be much shorter

and less costly than trans-Pacifi c ones) or you can pick up

the phone at anytime during the work week and speak

with your supplier regarding your order - in English and/

or French, no less.

Another factor which gives you more control when

sourcing from a local supplier is competition; our industry

is fi lled with many reputable domestic suppliers all striving

to ensure they get your valuable custom order business.

Depending on your program size and negotiating savvy,

you may be able to leverage this reality to help you.

2. Less RiskWhile sourcing locally does improve the control you will

have over your buying decisions, at the same time it also

minimizes your risk (talk about a win/win).

Should any signifi cant issues arise with your program - be

it in regards to quality control, fulfi lment or otherwise - you

will more than likely have legitimate recourse with your

domestic supplier, and have the issue sorted out.

More than likely, you won't be stuck out of pocket if a

major issue arrises; the same, unfortunately, cannot be said

when sourcing direct from overseas.

While many domestic suppliers may physically produce

their products overseas, all of their sales, marketing and

customer service departments are based locally, which gives

you the support and infrastructure you will need in a parter.

Sourcing your custom programs via established domes-

tic supply channel also tends to minimize your risk as it

relates to overall logistics. Complex and time-consuming

factors such as freight, customs, exchange rates, duties, et

cetera are already being handled by your supplier so you

won't have to.

Another risk reduction comes in the form of lower inven-

tory costs; oft en custom orders placed with domestic sup-

pliers are much smaller than they would need to be if you

went direct to an overseas manufacturer. What this means

is that you can buy less more oft en, thereby helping you

remain fl exible with your seasonal planning while preventing

your valuable cash fl ow from being tied up in inventory.

3. Faster Turnaround In the fi rst article of this series, we touched upon fi ve

pitfalls to look out for when sourcing direct from an over-

seas manufacturer.

Each of those factors - from fi nding the right manufacturer,

sourcing the right material, getting your design team on the

same page as factory staff overseas, quality control, supply

chain management, shipping and logistic - in the end, takes

up a lot of time and oft en pushes completion dates back

(sometimes to the point where delivery is too late). What

good is your clients' spring program when it fi nally lands

in May instead of March?

A simple and easy way to circumvent many of these delays

is to source your custom programs through reputable domes-

tic suppliers. In doing so, not only will you gain control and

minimize risk, as outlined in the two points noted above,

but you'll also speed up your turnaround time.

Th is is not to say that delays don't or won't happen if / when

you source domestically, or that you wouldn't conceivably be

able to produce a program faster in certain cases by sourcing

direct; this is part and parcel of the realities of business.

Th at said however, many of the lengthy delays that can

arise from developing custom promotional programs will

be diminished via the domestic model since the supply

chain infrastructure is already in place and established.

When you couple this with the improved communica-

tion you will likely have with domestic suppliers, any delays

or miscues will more than likely be caught sooner and

addressed in a more timely manner, thereby facilitating

faster program turnaround.

4. Support Domestic Economy Th e global economic recession is anything but over. Pick

up the business section of any newspaper and you'll see

that fear and uncertainty is ever-present in all the major

economies around the world.

Canadians, by nature, are a giving and forgiving bunch;

that doesn't mean we shouldn't do everything we can to

protect and nurture our economy. While Canada remains

in good economic shape relative to other G7 economies,

that is not to say that conditions couldn't be better.

Supporting domestic businesses - especially those that

still manufacture their products in Canada - is vital to the

sustainable growth of the Canadian economy.

While many suppliers in our industry have production

facilities overseas, almost all of them operate with their

head offi ces or key divisions in here Canada. Th is brings

with it vital employment opportunities, tax revenue and

productivity which helps drive our local economies.

In the next issue of Imprint Canada, this article series

will highlight the rising costs of energy and how it this will

impact your sourcing decisions.

GREATER CONTROL

LESS RISK

FASTERTURNAROUND

SUPPORT

Page 7: Imprint Canada Volume 20, Issue 2: March/April 2013

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Page 8: Imprint Canada Volume 20, Issue 2: March/April 2013

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Industry News continued from page 4

American Apparel Inc. announces fourth quarter and year end results

American Apparel Inc. announced increases in net sales of 13 per cent and 10 per cent for the year end and fourth quarter, respectively, while gross pro� t was up 11 per cent in 2012 to $327.4 million (all � gures USD). Gross pro� t in the fourth quarter also jumped 11 per cent from the same period last year to $93.1 million.

"We are pleased with our fourth quarter results that again show solid growth and continuing momentum in all business segments and almost all major geographies," said Dov Charney, chairman and CEO.

"Although we are pleased with this growth, we are focused on continuing to improve our � nancial performance. During this past year, we have carefully invested in systems and infrastructure to facilitate future growth," he added.Other key nancial numbers released were as follows:

• Comparable retail store sales: Up 13% for 2012 and up 7% for the fourth quarter.• Online sales: Up 30% for 2012 and up 42 % for the fourth quarter. • Wholesale sales: Up 12% for 2012 and 19% for the fourth quarter. • Earnings (Loss) per Share, Diluted: Up $0.07 per share to a loss of $0.35 in 2012 (from a loss of $0.42 in 2011). Up $0.15 per share to $0.04 in the fourth quar-ter of 2012 (from a loss of $0.11 in Q4 2011).

The 2013 Toronto Imprint Canada Show buzzed with a positive energy from nearly 3,000 buyers who got a jump on the newest o� erings from the industry's leading suppliers. Congratulations to Je� King of Fruit of the Loom Canada, who was presented with the Robert L. Scott Memorial Award - an honour presented to the individual who best displays unparalleled commitment, integrity and enthusiasm for the Canadian Imprintable Products Industry.

Je� King (picture #1, left) accepts his award from last year's recipient Rubenstein Bros.' Kevin Price (right). Congratulations also to SanMar Canada (picture #2) and to Gildan Activewear (picture #3)for winning the Best Sales Environment Award, and Booth Design Award, respectively, as voted by attendees.The Imprint Canada Show returns to Toronto January 10 & 11, 2014, but � rst stops in Calgary on October 18 & 19, 2013.

1

2

3

Page 9: Imprint Canada Volume 20, Issue 2: March/April 2013

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Page 10: Imprint Canada Volume 20, Issue 2: March/April 2013

IMPRINT CANADA

News

In the previous three parts of this article series, the dis-

cussion regarding business names covered considerations

in naming or re-naming your company and using tag lines

to better position and defi ne your enterprise in the minds

of your customers and prospects.

Now, we’ll turn our attention to putting a tag line to work

for you to help make your case in the minds of prospects

and customers.

A classic tag line developed by industry pioneer Dan Gray

– who is better known as “Daff y Dan” in the 1970s - focused

on the famous Cleveland, Ohio, entrepreneur’s innovative

concept of imprinting his interlocking “DD” icon on sleeves

of the shirts his company decorated. Say Daff y Dan’s to

someone from Cleveland and they’re likely to smile and say

out loud in response: “If your T-shirt doesn’t have a DD on the sleeve, it’s just underwear!”

Daff y Dan is still a well-recognized celebrity in Cleveland,

known for his signature handle-bar mustache. But even more

so for his company’s catchy, memorable, and powerful tag

line that has been hard at work helping position the fi rm ever

since its debut four decades ago. And despite the age of the

phrase, it’s still proudly proclaimed in all of the fi rm’s adver-

tising and marketing materials. And the company’s shirts

still get the double-D icon treatment. [www.daff ydan.com]

In a campaign I worked on several years back for a

Midwestern US client, I developed the tag line “Instant Answers, Fast Quotes, and Guaranteed 3-Day Delivery.”

Radio was the primary medium used to get the word out;

the airtime budget was $16,000, run over eight weeks on

three stations -- soft rock, country, and a time-slot leading

show (Rush Limbaugh) on a news-talk station.

Th e tag line, which admittedly is a bit longer than I usu-

ally like, clearly addressed the frustration that prospects

had with the competition, which consistently proved slow

on response and evasive or impossible on giving quotes to

callers seeking information and pricing.

True or not about the competitors, these characteristics

were the measured perceptions about the other guys. Typical

competitors’ phone responses included “We don’t quote over

the phone”; “We have to see your art before we give a price”;

“You have to speak with the owner and he’s out until about

four”; and “We’ll beat any price.”

Th e campaign struck a nerve and scored more than 40 new

accounts, whose purchasing volume over 12 months (meas-

ured from the onset of the radio spots) totaled $141,000. And

that was in addition to the additional business stimulated

from former customers and existing accounts.

Given that some 80 per cent of these accounts will con-

tinue to buy from the company for many years (data source:

Apparel Graphics Institute, 2009 survey), the value of this

campaign could easily chalk up a half-million dollars in fi ve

years as well as generating more volume through referrals.

Here are some tag lines I’ve used successfully for decades.

Th ey’re still popular with my clients.

Borrow what you’d like, a small gift from me to you as an

Imprint Canada reader:

• Targeting business customers? "We make good companies look great!"

• Targeting teams and leagues? “Where [insert your area]’s best dressed teams buy

winning uniforms!”

• Positioning against slower competitors? "Guaranteed 3-Day Turnaround"

• Positioning against low-balling competitors? "Get the good stuff ”

THE all-time most popular tag line among my clients for

the past 30 years? "We sell attention!” Sometimes, this tag

line takes the form of "We sell attention! You get results!"…

(Please note "We sell attention!” is protected via copyright

and its use is restricted only to companies who’ve secured

legal authorization. For details on obtaining a license, please

contact the author.)

Diff erentiating Your Company from the Pack Each of the tag lines above and, of course, those you’ll

develop on your own, will help diff erentiate your company.

But why is this eff ort necessary?

Let look at that tag line “We sell attention!” for its goal or

goals. Th e off er, claim, and positioning strategy addresses

specifi c aspects of prospects’ perceptions about what they’re

buying; or, rather, what they think they’re buying.

“We sell attention!” is designed to jog would-be buyers

minds’ to expand their thinking beyond the notion that all

sellers and producers of decorated apparel all do the same

thing, on the same products, with the same results.

Th e typical uneducated buyer believes all he or she needs

to know to diff erentiate one vendor from another is the prices

they’re charging. He or she believes that what you sell, and

what you do are commodities. Th e thinking here goes that

if he or she is buying fl our, sugar, eggs, milk, gasoline, salt,

tissue paper, or toilet bowl cleaner, it’s all pretty much the

same stuff and why pay more for any of these commodities?

Th at’s essentially the same thinking they have about apparel

decorators and apparel decorating – we are - in their minds

- simply a commodity.

When pressed to think that there could be diff erences

among any of the commodities suggested above, folks might

adjust their thinking, though not by much. Th at’s the type

of thinking you need to combat our industry’s commodit-

ization factor to successfully diff erentiate your company

from the others.

Your failure to change this perception leaves prospects

committed to one main standard of diff erentiating you from

the next guy: price.

Diff erentiation is a critical function of positioning; think

of it simply as explaining why you’re diff erent, or better,

or friendlier, or easier to do business with, or smarter, or

whatever else sets you apart from the pack.

You need to say it, you need to show it, and you need to

prove it, if you are to make your case successfully.

Descriptors A descriptor is a signifi cant word, phrase, or specifi c ter-

minology used to help your customers and prospects get a

quick handle on just what it is that you do, or sell, or off er in

the way of other benefi ts and services. It’s easiest to explain

it by presenting it in conjunction with a company name.

True North Custom Apparel and Promotions sells and

does lots of diff erent things. To get people who see their

ads, websites, signage or other materials zoned in quickly,

True North has added a few words that get right to the point.

Kinda says it all, doesn’t it?

Hopefully by reading Parts I through IV on company

names, tag lines, and descriptors, you’re now on fi rm ground

to eff ect a better position for your company.

I trust you’ve gotten plenty of food for thought about

contemplating a name change for your company (or choos-

ing a second name) and presenting it to your markets with

greater precision and greater understanding about what it

is that you actually do and sell!

Now…it’s your move.

“What’s In a Name? - Part IV: Cool Tag Lines and Intelligent Descriptors” Mark L. Venit, MBA

Mark L. Venit, MBA, provides management and marketing consulting and proprietary research to apparel graphics companies throughout the Americas and Europe. He’s the author of several books and over 500 articles published in trade magazines and professional journals.

His book, The Business of T-Shirts: A Textbook for Success in Marketing and Selling Decorated Apparel, released in March 2011, is available from Stahls' Canada and from the author. Venit is engaged extensively as an expert witness, qualifi ed in all U.S. and Canadian jurisdictions in the areas of trademark and copyright applica-tions, business conventions and trade practices in the apparel graphics industry. A former professor of advertising and marketing, Venit earned his bachelors and mas-ters degrees at Temple University in Philadelphia, Pennsylvania. Mark Venit can be reached at: [email protected], 410.641.7300.

Page 11: Imprint Canada Volume 20, Issue 2: March/April 2013

New Balance® performance apparel is now available in wholesale.

Offered in companion styles in 100% polyester fabrics, these athletic designs deliver what your active customers demand.

For more information contact us at [email protected]

Gildan is an authorized licensee of New Balance Athletic Shoe, Inc. New Balance® and the fl ying NB are registered trademarks of New Balance Athletic Shoe, Inc.

YOU NEVER HAVE TO RUN ALONE

Page 12: Imprint Canada Volume 20, Issue 2: March/April 2013

Source: Canadian Golf Consumer Behaviour Study, conducted by NAVICOM on behalf of the National Allied Golf Associations. Findings Report, published September 2012

There is limited interest in the sport outside those that currently participate in the game.

The effective population of potential golfers in Canada is 21.2 million. Only 26% (approximately 5.7 million) of the effective population engage in the sport.

21.2 million

5.7 million

The number of golfers playing fewer rounds (38%) is more than double the number of golfers playing more rounds (14%).

Overall, there is no growth in the number of people playing golf in Canada. Among the population of approximately 5.7 million golfers, the number of people entering the game (1.026 million - or - 18 %) is equal to the number of people leaving the game.

Lapsed GolferNo Longer Plays

New Golfer

IMPRINT CANADA

CORE

FINDINGS

Page 13: Imprint Canada Volume 20, Issue 2: March/April 2013

Made in USA Polos

Cotton Pique S/S Tennis Shirt Tri-Blend S/S Leisure Shirt

Fine Jersey S/S Leisure Shirt – 2412 / Unisex– 100% Ring-Spun Combed Cotton– 4.3 oz/yd² = 146 g/m²– 9 Colors Available– Cranberry / 7426 U

– PQ412 / Unisex– 100% Ring-Spun Combed Cotton – 4.5 oz/yd² = 153 g/m²– 17 Colors Available

– RSATR412 / Unisex– 50% Polyester 25% Ring-Spun Combed Cotton 25% Rayon – 3.7 oz/yd² = 125 g/m² – 4 Colors Available

You CanOrder MillDirect!

American Apparel—Canada1550 Metcalfe Room 704Montreal, QC H3A 1X6Tel: +1 (514) 940–1301Fax: +1 (514) 939–[email protected]

American Apparel—Factory HQ USA747 Warehouse St.Los Angeles, CA 90021

Wholesale Imprintable Divisionamericanapparel.net/wholesale

– Mossy Green / 8321 U– Summer Peach / 196 U

– Athletic Grey / 424 U – Athletic Blue / 542 U

That’s American. That’s

American Apparel is Jobs. At American Apparel we leverage art, design, innovation, and technology to advance our business. Our workers earn fair wages, pay millions of dollars in taxes, and have access to comprehensive medical programs.

Founded inMontreal

Made in USASweatshop Free

Page 14: Imprint Canada Volume 20, Issue 2: March/April 2013

Source: Canadian Golf Consumer Behaviour Study, conducted by NAVICOM on behalf of the National Allied Golf Associations. Findings Report, published September 2012

Area of Spend% Spend

Increased

% Stayed

the Same

% Spend

Decreased% Change

The majority of rounds of golf are being played by less than 26% of golfers. Of the remaining 74% who are considered “fringe” players, occasional golfers are down 17% and infrequent golfers are down 49%

Infrequent

38%

Frequent

14%Avid

12%

Occasional

36%

1-3 rounds per year2,166,000 golfers

9-25 rounds per year798,000 golfers

4-8 rounds per year2,052,000 golfers

26+ rounds per year684,000 golfers

IMPRINT CANADA

CORE

FINDINGS

969,000 of today’s golfers played golf as a child (6 - 11 years)

399,000 of today’s golfers have a child (6 - 11 years) that

plays golf

1.31 million of today’s golfers took up golf as a junior (12 - 17 years)

513,000 of today’s golfers have a junior

(12 - 17 years) plays golf

Page 15: Imprint Canada Volume 20, Issue 2: March/April 2013

NEW Spring Polos

StylishShima - 16506/96506

ModernAlbula - 16207/96207

ClassicWestlake - 16606/96606

Customize with Innovative Decoration Techniques. Visit www.trimarksportswear.com/decoration to be inspired.

10 Modern, Stylish & Classic styles in an array of fabulous colours.

Contrast dye detail

Snag resistant

14 Colours

Page 16: Imprint Canada Volume 20, Issue 2: March/April 2013

IMPRINT CANADA

Page 18: Imprint Canada Volume 20, Issue 2: March/April 2013

IMPRINT CANADA

Page 22: Imprint Canada Volume 20, Issue 2: March/April 2013

IMPRINT CANADA

Page 23: Imprint Canada Volume 20, Issue 2: March/April 2013

THE SURF TEEOffering a slimmer drape, the Surf Tee is a

great lightweight option for summer. Style 1701

is constructed of 9.1 oz soft-spun 100% cotton

tubular jersey, now available in 27 color options

and sizes XS-3XL. 866.275.7860 | Canada Corporate | Toronto800.353.3470 | A.N. Distributors | Edmonton800.663.1807 | Budget T-Shirt | Vancouver

www.alstyle.com

1701shown in kelly green

Page 24: Imprint Canada Volume 20, Issue 2: March/April 2013

IMPRINT CANADA

Page 25: Imprint Canada Volume 20, Issue 2: March/April 2013

IMPRINT CANADA

StahlsCanada.ca P: 800.521.5255

WINNING STRATEGY—Stahls’ Canada introduces

Custom Embroidered PatchesPERMANENT APPLICATION—NO SEWING REQUIRED!

Offer your customers textured, embroidered crests and patches that permanently apply with only a heat press. No sewing required. Our Custom Embroidered Patches are perfect for hats, jerseys, sweatshirts and more.

ECONOMICALPricing as low as $.08/square inch*, even detailed, high stitch crests are affordable.

QUICK & EASYCombine twill and embroidery in a fully finished crest for application in as little as 20 seconds. Compatible with cotton and polyester fabrics.

CALL US TODAY FOR MORE DETAILS. 800.521.5255

*Custom Embroidered Patches can also be ordered with a non-permanent adhesive for as low as $.07/square inch. Sew disk not included.

Page 26: Imprint Canada Volume 20, Issue 2: March/April 2013

IMPRINT CANADA

Page 27: Imprint Canada Volume 20, Issue 2: March/April 2013

BE DIFFERENT WITH THE FLOWY COLLECTION.BELLA + CANVAS DISTRIBUTED BY:

MODES GÉANTES/GIANT FASHIONS Montreal, QC (800) 361-0777, SANMAR CANADA Calgary, AB (403) 735-9540, Mississauga, ON (800) 668-0899,

Richmond, BC (800) 663-7965, TECHNOSPORT Anjou/Montreal (800) 711-1600, Calgary, AB (888) 442-8587, Burnaby, BC (855) 549-4797, Woodbridge, ON

(800) 569-6980, Moncton, NB (888) 523-8181, TOBA SPORTSWEAR Winnipeg, MB (888) 632-8622, WESTMOUNT DISTRIBUTORS London, ON (800) 461-4906

8800

8800

VIEW THE ENTIRE COLLECTION AT BELLA.COM

8850

Page 28: Imprint Canada Volume 20, Issue 2: March/April 2013

IMPRINT CANADA

Page 30: Imprint Canada Volume 20, Issue 2: March/April 2013

IMPRINT CANADA

1-800-663-6359www.gunold.ca

AD SPECIALTYSPOTLIGHTS

AD SPECIALTYSPOTLIGHTS

START ON PAGE 32

Page 31: Imprint Canada Volume 20, Issue 2: March/April 2013

Call or visit us at Westhallapparel.ca for your one source one price. We truly have made it easy.

T 905 501 1033 • F 905 501 0398 • westhallapparel.ca

W1740 Cali Beach Heathered Hood Royal Heather W1815 Ladies Harvard Hood Bonzai

One Source. One Price.

Over the years we have listened to you the client and have arrived at the most

convenient and reliable system. The one source, one price method! It’s simple

we take care of everything from garment to design ideas, decorating methods,

and you pay just one single price. Making your life easy.

CH801 Campus Classic Contrast Hood Red

Page 32: Imprint Canada Volume 20, Issue 2: March/April 2013

IMPRINT CANADA

Page 34: Imprint Canada Volume 20, Issue 2: March/April 2013

IMPRINT CANADA

Page 36: Imprint Canada Volume 20, Issue 2: March/April 2013

IMPRINT CANADA

Page 37: Imprint Canada Volume 20, Issue 2: March/April 2013

[email protected] 1.416.289.2899

High quality league kits

Kit ARES100% polyesteravailable in sizes 2XS to 2XLalso available in long-sleeve

4 weeks delivery on large quantities

Kit CAPO100% polyesteravailable in sizes 2XS to XLalso available in long-sleeve

High qualitymatching socks

More than

25,000 players

will wear

GIVOVA

in 2013

contact us to be a distributor in your community

Page 38: Imprint Canada Volume 20, Issue 2: March/April 2013

IMPRINT CANADA

February 2003 - February 2013

February 2008 - February 2013

Average low

$0.7915 USDMarch 2009

Average high

$1.0463 USDJuly 2011

10 Year Monthly Average - $0.8854 USD

5 Year Monthly Average - $0.9573 USD

Average low

$0.6614 USDFebruary 2003

Average high

$1.0463 USDJuly 2011

10-YEAR MONTHLY AVERAGE EXCHANGE RATEFebruary 2003 - February 2013

Sources: Bank of Canada; The Canada - USA Price Gap - Report of the Standing Committee on National Finance, Statistics Canada

Sources: The Canada - USA Price Gap - Report of the Standing Committee on National Finance, Statistics Canada

2.4 millionAverage number of Canadians each month in 2011 who made a same day trip across the border by car

32.8%increase from January 2002 in monthly Canadian travellers

returning from U.S. by car when the Loonie reached parity in Jan’ 11

11% - 114% Price range that Canadian retailers pay

more for on a random basket of identical goods compared to U.S. retailers

90% Percentage of goods imported into Canada

entered duty-free.Of the 10% of goods subject to tariff s,

70% had a tariff rate of 0%.

January 2000 - February 2012

CAD-USD EXCHANGE RATE JANUARY 2000 - MARCH 2012

Page 39: Imprint Canada Volume 20, Issue 2: March/April 2013

Take a closer look at our densest fabric yet, and you’ll see more detail in decorations than you

ever thought possible. The fine gauge yarns of our HD fabric are knit tighter than ever for

an incredibly smooth, consistent surface. The result is maximum ink coverage and incredible

sharpness. Now available in two collections: the 8.3 ounce, Heavy Cotton HD™ and 10.0 ounce,

Lofteez HD™. You’ll also find more colors, more styles and more choices across the board. All

this and no price increase. With Fruit of the Loom HD™ fabric, there’s just more to love.

MORE CONSISTENCY • MORE SHARPNESS • MORE VALUE

Our revolutionary high-density fabric offers

more than meets the eye.

Scan to learn the Fruit HD difference.

905.607.5500 • FruitActivewear.com/FruitHD

©20

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Page 40: Imprint Canada Volume 20, Issue 2: March/April 2013

style shown on model:18Z0116

orange withnavy and white tipping

www.canadasportswear.com

exclusive distributor of