Accepting a booking

• You will receive booking requests via the platform. In addition we will  send you an email or a text message (please opt in for text messages  in your profile if desired).• To accept the booking, you need to login within 48 hours. After that time  the booking request will expire. • You can interact with the traveller through the platform’s messaging  system to discuss details.• If you need to decline the booking for whatever reason please message  the traveller to advise, so they can make alternative arrangements.• If the booking was accepted, the traveller will lodge their payment  through our platform so your money is safe, until payout, within an  escrow account with our audited, third party payment provider.• In the unlikely event that you have to cancel a booking, a minimum  cancellation fee of $250.00 will be charged, which the traveller will  receive as a credit for future bookings through SHAREaCAMPER (please  refer to our T&Cs).

Important things you need to know after you listyour vehicle with SHAREaCAMPER

During your booking

• It is very important to complete the handover report(1) on pick up and  drop off, get it signed by both parties and forward the completed  report to SHAREaCAMPER. • Always check the driver's licence at pick up (age and class restrictions  apply) and note the details on the handover report.• Explain the vehicle features in detail to the traveller at the time of pick  up, so that your renter can get familiar with your vehicle. Make sure to  note down any existing damages on the handover report. • Possible incurred costs for parking tickets, speeding tickets or other  tolls need to be settled between you and the traveller at drop off.• If your traveller informs you about an accident while your vehicle is  being out on rental be sure to contact SHAREaCAMPER (mandatory)  and roadside assistance (if necessary).• If the traveller would like to change or cancel the booking please  contact SHAREaCAMPER.

After your booking

• At the time of drop off please spend some time going over your vehicle  thoroughly to make sure any damage or missing items are noted down  on the hand over report. Always complete the handover report and  forward it to SHAREaCAMPER.(1)

• In the case where the vehicle is returned dirty the set cleaning fee  should cover  your effort to get the vehicle clean again.• You will receive your payout seven days after the last day of the  booking. Please note that you need to provide your bank account  details and verify yourself for the payout to be successful.• Damages that have not been discovered during the drop off process of  the vehicle need to be reported within 7 days of the handover.

You can find all the important information in our FAQ (frequently asked questions),the Info & Download section in your profile settings and the T&C’s.

(1) The handover report protects you as theowner as well as the traveller. It serves as the basis for possible claims. If not completed correctly (detailed and readable) the claim process might be slowed down or even made impossible.

Overview of Owners and SHAREaCAMPER Responsibilities

Owner

• You are responsible for the general wear and tear of  the vehicle as well as mechanical fitness• Check the maintenance of your vehicle (coolant, oil,  brakes, electric, gas hob, alarms) as well as tires  (pressure, tread)• Be sure that everything is clean and works to an  acceptable standard• Fill up the tank with fuel • Fill up the water tanks and be sure that the grey  water tank and toilet cassette are empty• Fill up the gas bottle• Always make sure the vehicle matches your  statements and pictures of your listing• If you agreed to any optional extras or accessories  with the traveller beforehand, make sure these are in  the campervan, ready to go• You are the first contact point for the traveller, please  communicate all important information • Inform the traveller about roadside assistance• Check the traveller’s driver’s licence (age and class)• Carry out a thorough handover and complete the  handover report

SHAREaCAMPER

• We provide and maintain the website / platform so  you can list and travellers can find and book your  vehicle• We promote your camper through the website and  social media (Facebook and Instagram)• We provide fleet insurance cover for accidental loss  or damage caused in an accident (wear and tear and  mechanical failure are not included) and third party  liability• Support in finding repairshops and mechanics in    case of an incident• In the case of a claim SHAREaCAMPER's dedicated customer service team, together with the insurance provider's claim  management team provide support throughout the claim process• 24/7 roadside assistance is provided through our   roadside service partner• We provide payment handling services and bond  handling through a third party payment provider • Dedicated customer service team to support you  and the travellers with any requests • Passionate salespeople who are dedicated to  support you as your first point of contact• Innovative IT team to provide a state of the art  platform and work on future developments

You can find all the important information in our FAQ (frequently asked questions),the Info & Download section in your profile settings and the T&C’s.