IMPORTANT NOTICE This notice is not to be erased and · PDF fileBMMS Better Medication Management System ... Assistant Commissioner Andy Hughes ... Australian Divisions of General

IMPORTANT NOTICE

This notice is not to be erased and must be included on any printed version of this publication.

This publication was rescinded by the Commonwealth of Australia as represented by the Department of Health and Ageing (the “Department”) on 22 August 2006

and is available on the Internet ONLY for historical purposes. • This publication was rescinded by the Department on 22 August 2006. The

Department has made this publication available on its Internet Archives site as a service to the public for historical and research purposes ONLY.

• Rescinded publications are publications that no longer represent the Department’s position on the matters contained therein. This means that the Department no longer endorses, supports or approves these rescinded publications.

• The Department gives no assurance as to the accuracy, relevance or completeness of any of the information contained in this rescinded publication. The Department assumes no legal liability or responsibility for errors or omissions contained within this rescinded publication for any injury, loss or damage incurred as a result of the use of, reliance on, or interpretation of the information contained in this publication.

• Every user of this rescinded publication acknowledges that the information contained in it may not be accurate, complete or of relevance to the user’s purposes. The user undertakes the responsibility for assessing the accuracy, completeness and relevance of the contents of this rescinded publication, including seeking independent verification of information sought to be relied upon for the user’s purposes.

• Every user of this rescinded publication is responsible for ensuring that each printed version contains this disclaimer notice, including the date of recision and the date of downloading the archived Internet version.

39

The 2003 AHPMC Symposium – Proceedings Report

ACRONYMS & ABBREVIATIONS

ACEM Australasian College for Emergency Medicine

ACRRM Australian College of Rural and Remote Medicine

A&E Accident and Emergency

ADGP Australian Divisions of General Practice

AGPAL Australian General Practice Accreditation Limited AHCAs Australian Health CareAgreements

AHMAC Australian Health Ministers Advisory Council AHPMC After Hours Primary MedicalCare

AHPMCT After Hours Primary Medical Care Trials AMA Australian Medical Association

APAC Australian Pharmaceutical Advisory Council

ARRWAG Australian Rural & Remote Workforce Agency Group

BMMS Better Medication Management System (now MediConnect)

CCT Coordinated Care Trials

CME Continuing Medical Education

DGP Division/s of General Practice

ED Emergency Department

EHR Electronic Health Records

EPAG Evaluation and Policy Advisory Group (on after hours care)

GPAC General Practice Advisory Council/s (States/Territories)

GPCG General Practice Computer Group

GPPAC General Practice Partnership Advisory Council (National)

GPARIA GP Accessibility and Remoteness Index of Australia

GPET General Practice Education and Training

HCC Health Call Centre/Contact Centre

HIC Health Insurance Commission

ICT Information and Communication Technology

MBS Medicare Benefits Schedule

MDS Medical Deputising Service

NAMDS National Association of Medical Deputising Services

NARG National Asthma Reference Group

NDSG National Diabetes Strategy Group Resc

inded

40


NHIMAC National Health Information Management Advisory Council

NHTP Nursing Home Type Patient (in hospitals)

NPP National Privacy Principles

OTD Overseas Trained Doctors

PAPS Privacy Amendment (Private Sector) Act 2000

PBS Pharmaceutical Benefits Scheme

PHC Primary Health Care

PIP Practice Incentive Payment

QIF Quality Improvement Funding

RACGP Royal Australian College of General Practitioners

RCF Residential Care Facility

RDAA Rural Doctors Association of Australia

RRGPP Rural and Remote GP Program

RWAAWP Rural Workforce Agency Advisory Working Party

SBO State Based Organisation (of Divisions of General Practice)

TRD Temporary Resident Doctor VR Vocational Registration

Resc

inded

41


APPENDIX A – THE PROGRAM

The 2003 National After Hours Primary Medical Care

Symposium:

SEARCH FOR THE SUPERMODELS

CanberraRydges Lakeside

Thurs 3 & Fri 4 April

Resc

inded

43


Day One – the search begins ……

8.00 - 9.00 – Registration

Plenary Sessions

9.00 - 9.10 Welcome – Dr Rob Pegram

9.10 - 9.20 Minister’s Opening Address – Minister Patterson (video presentation)

9.20 - 10.00 After Hours Illustrated – Dr Rob Pegram

10.00 - 10.20 People – at the interfaceSpeaker – Dr Ian Knox

10.20 - 10.40 Systems – striking a balance: the profession & the bureaucratsSpeaker – Dr John Aloizos AM

10.40 - 11.00 Information – is it a 24/7 issue?Speaker – Ms Irene Krauss

11.00 - 11.30 - Morning Tea – (Showcase Displays)

EPAG Concurrent Sessions – Oh Those Problem Areas!

11.30 - 1.00 People Systems Information

Chair Chair ChairMs Denise Fry–Kontaxis Dr Peter Doyle Dr Ross Mackay

Paper Presentations Paper Presentations Paper Presentations

1.00pm - 2.00pm - Lunch – (Showcase Displays)

Plenary Sessions – Setting the Stage

2.00 - 2.25 People – developing & sustaining workforceSpeaker – Dr Jill Maxwell

2.25 - 2.50 Systems – health call centres: friend or foe?Speaker – Ms Victoria Chalmers

2.50 - 3.15 Information – new privacy provisions: enabler or barrier?Speaker – Ms Martine Magers

3.15 - 3.45 - Afternoon Tea – (Showcase Displays)

Plenary Sessions

3.45 - 4.30 Guest Presentation – role of nurses/combined workforce• Ms Robin TchernomoroffRe

scind

ed

44


Day Two – the search continues ...

Plenary Sessions

9.00 - 9.10 Welcome Address – Mr Andrew Stuart

9.10 - 10.15 Guest Presentations – Common Issues for 24/7 Industries

AFP – Assistant Commissioner Andy HughesAmbulance Service of NSW – Superintendent Peter PayneRural GP – Dr Mark Robinson

10.15 - 10.45 – Morning Tea – (Showcase Displays)

Concurrent Discussion Sessions – Creating Supermodels

10.45 - 12.30 People Systems InformationFacilitator Facilitator Facilitator

Ms Kathy Mott Dr Georgia Karabatsos Mr Steven Tipper

Key Informants Key Informants Key Informants• Dr Kimberley Bondeson • Dr David Law (MDS) • Ms Jill Harper (SBO)

(Registrar) • Dr Lynton Stacey • Dr Rob Hosking• Ms Michelle Bradbury (Noarlunga Hospital-SA) (GPCG)

(CCDGP) • Ms Robin Toohey • Ms Irene Krauss• Ms Jan Chaffey (AAPM) (Consumer Rep) (HealthConnect)• Mr Matt Hanrahan • Ms Marisa Vecchio • Ms Susan Mitchell

(CCDGP) (AGPAL) (Consumer Rep)• Mr Dennis Schulz (SBO) • Ms Lynelle Wood (SBO) • Mr Stuart Tait• Ms Liz Scott (FCMS)

(Consumer Rep)

12.30 - 1.30 – Lunch – (Showcase Displays)

Plenary Session – The Hot Topics

1.30 - 2.30 Chair – Dr Rob Pegram

• People – presented by facilitator – Ms Kathy Mott• Systems – presented by facilitator – Dr Georgia Karabatsos• Information – presented by facilitator – Mr Steven Tipper

2.30 - 3.00 – Afternoon Tea – (Showcase Displays)

Plenary Session – Hypothetical – What is a Supermodel?

3.00 - 4.00 Host – Dr Chris BaggoleyPerformance to be a surprise on the day!

4.00 - 4.15 Close – Dr Rob PegramResc

inded

45


About the Program ……

The 2003 Symposium seeks to identify keyissues and stimulate innovative thinking toinform policy and system’s change to enhanceafter hours care and of course, address thatelusive question – what are the supermodels?

The Models

Under the National After Hours PrimaryMedical Care Grants Development Program, anumber of models of after hours care havebeen developed, tested and implemented. Thekey components of these models includepeople, systems and information – componentsthat are integral to the development of qualityafter hours services.

The Program

The Program comprises plenary sessionsfeaturing guest speakers and concurrentdiscussion sessions managed by facilitators andfeaturing key informants. Display booths willalso be on show, providing stakeholders withan opportunity to exhibit their activities andachievements.

The Streams

The Program has been divided into three keystreams:

• People – to address issues relating toworkforce, including training, consumerexpectations & behaviour, remuneration &incentives;

• Systems – to address issues relating to policy,regulations, organisational structures, quality &sustainability; and

• Information – to address issues relating tocommunication, including IT functions,education & access.

The Plenary Sessions

Plenary Sessions will include presentations byguest speakers on hot topics and key issuesrelevant to after hours primary medical care.There will also be presentations by facilitatorson the key issues and outcomes of theconcurrent discussion sessions.

The Concurrent Sessions

Concurrent Sessions will be held to discussvarious aspects of the program streams:

• Day One – each session will be chaired by aMember of the After Hours Evaluation &Policy Advisory Group (EPAG). Paper presen-tations will be delivered by key stakeholders,including successful grant recipients. Thesessions will be informal, offering partic-ipants an opportunity to identify & discusssolutions to the challenges presented in theafter hours environment.

• Day Two – each session will be managed bya facilitator & assisted by key informants.The informants will deliver short presen-tations relating to their areas of expertise,particularly their experience of what’srequired to create a good model of afterhours care. The sessions will be an informal‘chat show’ set-up, with the opportunity fordelegates to participate & stimulatediscussion on developing quality services.

The Entertainment

• The Symposium Dinner promises to be a finedining experience (with jazz & stunningviews).

• To wrap up the Symposium, a wittyhypothetical will be presented, featuringstars of the after hours arena - all will berevealed on the day!Re

scind

ed

Resc

inded

47


APPENDIX B – PARTICIPANTS

Organisation Delegate

After Hours (Northside) Medical Service Mr Gary Jacobson

After Hours Doctor Pty Ltd Dr David Law

After Hours GP Medical Centre Ms Karen Fleming

AHPMC Section - Department of Health & Ageing Ms Anne Cramer

AHPMC Section - Department of Health & Ageing Dr Barbara Mullin

AHPMC Section - Department of Health & Ageing Miss Suze Hollingsworth

AHPMC Section - Department of Health & Ageing Dr Philip Thompson

AHPMC Section - Department of Health & Ageing Ms Kathy Blyth

AHPMC Section - Department of Health & Ageing Ms Tracy Gurnett

Alliance of NSW Divisions Ms Katharine Bramhall

Ambulance Service of NSW Mr Peter Payne

AMLS Group of Companies Mr Trevor Jew

Australian Divisions of General Practice Ms Elke Purnell

Australian Federal Police Mr Andy Hughes

Australian General Practice Accreditation Ltd Ms Marisa Vecchio

Australian Locum Medical Service Mr Bruce Richardson

Australian Locum Medical Service Mr Owen Day

Cairns Division of General Practice Mr Mark Davies

Canning Division of General Practice Dr David Fitzhardinge

Canning Division of General Practice Ms Marina Earley

Canning Division of General Practice Ms Carolyn Lawrence

Canning Division of General Practice Dr Stuart Burton

Central Australian Div of Primary Health Care Inc Ms Jane Tishler

Central Bayside Division of General Practice Ltd Ms Megan Buick

Central Coast Division of General Practice NSW Mrs Michelle Bradbury

Central Coast Division of General Practice NSW Mr Matt Hanrahan

Central Highlands Division of General Practice Dr Peter Ferguson

Central Highlands Division of General Practice Ltd Ms Lynda Vamvoukis

Centre for Health Informatics - University of NSW Mr Steven TipperResc

inded

48


Collaborative Health Education & Research Centre Ms Robin Tchernomoroff

Consumers Health Forum Ms Liz Scott

Consumer Perspectives Ms Kathy Mott

Dandenong Hospital Ms Jenny Downes-Brydon

Department of Health & Ageing Ms Abha Bedi

Department of Health & Ageing Ms Kathryn Bramwell

Department of Health & Ageing Mr Denzil Burke

Department of Health & Ageing Ms Elizabeth Butkus

Department of Health & Ageing Ms Langfeng Davis

Department of Health & Ageing Ms Jennine Fenech

Department of Health & Ageing Ms Yvette Gilroy

Department of Health & Ageing Ms Irene Krauss

Department of Health & Ageing Mr Andrew McAlpine

Department of Health & Ageing Ms Joy Pettingell

Department of Health & Ageing Dr Rob Pegram

Department of Health & Ageing Mr Andrew Stuart

Department of Human Services Mr Malcolm Ellis

Department of Human Services Mr David Gardner

Eastern Goldfields Medical Div of GP Ms Nicole Peel

Eastern Ranges GP Association Mr Geoff Rowe

Eastern Ranges GP Association Ms Kristin Michaels

Eastern Suburbs Medical Service Dr Danny Beran

Evaluation & Policy Advisory Group Mrs Denise Fry-Kontaxis

Evaluation & Policy Advisory Group Dr Peter Doyle

Evaluation & Policy Advisory Group Dr Georgia Karabatsos

Evaluation & Policy Advisory Group Dr John Birss

Evaluation & Policy Advisory Group Dr Ian Knox

Evaluation & Policy Advisory Group Dr John Davis

Evaluation & Policy Advisory Group Dr Ross Mackay

Evaluation & Policy Advisory Group Ms Margaret Brown

Evaluation & Policy Advisory Group Dr Laurie Kelly

Fairfield Division of General Practice Inc Ms Melissa McCarthyResc

inded

49


Family Care Medical Services Mr Robin Nixon

Family Care Medical Services Mr Stuart Tait

GP Computing Group & Rural GP Dr Rob Hosking

General Practice Divisions of the NT Ms Heather Sjoberg

General Practice Divisions of the NT Mr Dennis Shulz

General Practice Divisions of WA Ms Caroline Langston

General Practice Divisions Victoria Dr Nicole Petterson

General Practice Education Australia Ms Anna Shadbolt

General Practice Greater Bunbury Division Ms June Foulds

General Practice Partnerships Advisory Council Dr Jill Maxwell

General Practice Partnerships Advisory Council Dr John Aloizos AM

General Practitioners for Quality Ms Angela Chatterton

General Practitioners for Quality Dr Richard Hetzel

GP Division of Northern Tasmania Inc Mr Lawrie Donaldson

GP Division of Northern Tasmania Inc Mr Phil Edmondson

GP Registrar Dr Kimberley Bondeson

Great Southern Division of General Practice Ms Mary MacNish

Hawkesbury District Health Service Dr Nada Raja Ramesh

Hawkesbury Division of General Practice Mr Peter Blanchard

Health Advisory Service - NSW Health Dept Ms Sharryn Gannon

Health Consumers of Rural & Remote Australia Ms Susan Mitchell

Hornsby Ku-ring-gai Ryde Division of GP Ltd Ms Louise Mors

Hunter Urban Division of General Practice Ms Michelle Hancock

Hunter Urban Division of General Practice Dr Mark Foster

Hunter Urban Division of General Practice Mr Tony Phillipps

Ipswich & West Moreton Division of GP Ms Pam Lane

Ipswich & West Moreton Division of GP Ms Noelene Bischoff

Ipswich & West Moreton Division of GP Ms Annette Hogan

Knox Division of General Practice Ltd Dr Wendy Bissinger

Latrobe Community Health Service Inc Ms Leonie Coleman

Liverpool Division of General Practice Inc Dr Ken Cho

Macarthur Division of General Practice Mrs Maree WurthResc

inded

50


Macathur GP After Hours Service Dr Warwick Ruscoe

Mackay Division of General Practice Ltd Ms Ellen Reiner

Mackay Division of General Practice Ltd Mr Christian Grieves

McKesson Asia-Pacific - Health First Ms Yvonne Epping

Medicentre - Frankston Hospital Ms Jacquie Haigh

Melbourne Medical Locum Service Ms Josie Adams

Melbourne Medical Locum Service Ms Bronwyn Hawking

National Council of Women Australia Ltd Ms Robin Toohey

Noarlunga Health Services Ms Lindy Harkness

Noarlunga Health Services Dr Lynton Stacey

North East Victorian Division of General Practice Ms Sandra Beirs

North East Victorian Division of General Practice Mr Shane Boyer

North West Melbourne Division of GP Ltd Dr Denise Ruth

NSW State Office - Dept of Health & Ageing Ms Virginia Lambert

NSW Central West Division of General Practice Ltd Dr John Sandra

NT Health Service Ms Noelene Swanson

NT Health Service - Ms Jenny Woodhouse

NT Remote Health Workforce Agency Mr Jim Thurley

Osborne Division of General Practice Ltd Ms Jodee Cassells

Peel & South West Division of General Practice Mr Nick Francis

QLD Branch of Australian Medical Association Dr Ingrid Tall

QLD State Office - Dept of Health & Ageing Ms Carolyon Young

Queensland Divisions of General Practice Ms Lynelle Wood

Queensland Health Ms Victoria Chalmers

Riverina Division of General Practice Inc Ms Joy Ross

Royal Australian College of General Practitioners Dr Noela Whitby

Rural Doctor’s Association Australia Ms Susan Stratigos

Rural Doctor’s Association Australia Dr Andrew Slutzkin

Rural Doctors Workforce Agency Inc Ms Jenny Fleming

Rural GP Dr Mark Robinson

Rural GP - Tasmania Dr Denis Dubetz

SA Divisions of General Practice Inc Ms Merelyn BoyceResc

inded

51


SA State Office - Dept of Health & Ageing Mr Kleo Pope

SA State Office - Dept of Health & Ageing Mr Paul Halton

School of Health & Environment - La Trobe Uni Dr Robert Crouch

Southern QLD Division of GP Assn Ltd Mr Scott Hancock

Sunshine Coast Private Hospital Ms Vicki Eckart

Sydney Medical Service Co-operative Mr Joseph Dalzell

TAS - Dept of Health & Human Services Ms Fatima Ali

TAS General Practice Divisions Ms Jill Harper

TAS State Office - Dept of Health & Ageing Ms Catherine Brown

The Australian Association of Practice Managers Ltd Ms Jan Chaffey

The Ochre Group Ltd Mr Graham Hill

The Office of the Federal Privacy Commissioner Ms Martine Magers

Top End Division of General Practice Mr Bevan Richardson

Top End Division of General Practice Mr Shane Dawson

Townsville Division of General Practice Ltd Dr Kevin Arlett

Townsville Division of General Practice Ltd Ms Carol Nolan

University of Adelaide Dr Chris Baggoley

Urbis Keys Young Consulting Group Ms Alison Wallace

VIC State Office - Dept of Health & Ageing Ms Karen Large

WA Health Call Centre Dr Peter Bentley

WA State Office - Dept of Health & Ageing Ms Fiona Maguire

Wagga GP After Hours Service Ltd (Riverina DGP) Ms Anna Thompson

West Vic Division of General Practice Ms Alicia McGrath

Resc

inded

Resc

inded

53


APPENDIX C – PRESENTATIONS

• General Practice Patients in Emergency Departments - Ian Knox

• After Hours Primary Medical care The Serach for Supermodels - Jill Maxwell

• A Telephone Triage Education Program for nurses: From rhetoric to reality - Robyn Tchernomoroff

• Striking a Balance: The Profession and the Bureaucrats - John Aloizos

• Health Call Centres: Friend or Foe? 2003 After Hours Symposium 3 & 4 April 2003, Canberra - Victoria Chalmers

• Information - Is is a 24/7 Issue? - Irene Krauss

• New Privacy Provisions: enabler or barrier? The 2003 After Hours Symppsium: Search for the Supermodels - Martine Magers

• Managing 24/7 Service delivery during the January ACT Bushfire Emergency: A Policy Perspective - Andy Hughes

• 2003 After Hours National Symposium - Peter Payne

• Provision of after hours services (24/7) in Rural General Practice in 2003 - Mark Robinson

Resc

inded

54


Resc

inded

55


Resc

inded

56


Resc

inded

57


Resc

inded

58


Resc

inded

59


Resc

inded

60


Resc

inded

61


Resc

inded

62


Resc

inded

63


Resc

inded

64


Resc

inded

65


Resc

inded

66


Resc

inded


67

Resc

inded

68


Resc

inded

69


Resc

inded

70


Resc

inded

71


Resc

inded

72


Resc

inded

73


Resc

inded

74


Resc

inded

75


Resc

inded

76


Resc

inded

77


Resc

inded

78


Resc

inded

79


Resc

inded

80


Resc

inded

81


Resc

inded

82


Resc

inded

83


Resc

inded

85


APPENDIX D - DISPLAY BOOTHS

The Symposium also featured a number of showcase displays, which provided a range ofinformation to conference participants on after hours care issues at both regional and nationallevels.

Further information regarding these activities can be found at the following websites:

• EPAG – the After Hours Primary Medical Care Evaluation & Policy Advisory Group.www.health.gov.au/gpconnections/epagidx.htm

• the Townsville Division of General Practice (Queensland). www.tdgp.com.au

• the Hunter Urban Division of General Practice (NSW). www.hudgp.org.au

• the Goulburn Valley Division of General Practice (Victoria). www.gvgp.com.au

• the Canning Division of General Practice (WA). www.canningdivision.com.au

• the West Vic Division of General Practice (Victoria). www.westvicdiv.asn.au

• After Hours Doctor (Tasmania). www.afterhoursdoctor.com.au

• the National Association of Medical Deputising Services . www.namds.com

Resc

inded

Documents

IMPORTANT NOTICE This notice is not to be erased and · PDF fileBMMS Better Medication Management System ... Assistant Commissioner Andy Hughes ... Australian Divisions of General