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© Copyright 2011 Hitachi Consulting
www.hitachiconsulting.com
Karthik Palanisamy
Senior Dir, EDS
Schwan Food Company
Dave Barkus
Mgr, Solution Delivery BI & Portals
Schwan Food Company
Implementing Effective and Pervasive BI
Dashboards at Schwan's Home Service
Shawn Duffy
Mgr, Specialized Services
Hitachi Consulting
© Copyright 2011 Hitachi Consulting
Agenda
About Schwan’s
Business Need
Resolution Dashboard Demonstration
Best Practices Avoid the One-Size-Fits-All Dashboard
Requirements drive Architecture
Less is More
Questions & Answers
Agenda
2
© Copyright 2011 Hitachi Consulting
About Schwan’s
3
Schwan’s Shared Services, LLC
Based in Marshall, Minnesota
Subsidiary of The Schwan Food Company
Support manufacturing, sales, and distribution of frozen
foods
Affiliates include:Schwan’s Home Service, Inc. Sells frozen food through home delivery services
Schwan’s Food Service, Inc. Sells frozen food to schools, universities, restaurants & c-stores
Schwan’s Consumer Brands North America, Inc. Sells frozen food products to retail/grocery stores
Schwan’s Global Supply Chain, Inc.Manages the manufacturing facilities in the United States
© Copyright 2011 Hitachi Consulting
About Schwan’s
4
Began implementations in 1994 with MM/PP and FI/CO
BW installed 2000 and Business Objects in 2010
Rollout of additional SAP functionality continues today
Current BW Version is 7.01, Business Objects is XI3.1 SP3
+ FP3.3
Active Systems and ModulesBI, BWA, BOBJ, BP, CO, CRM, DWM, FI, GRC Access Control, HR,
MM, PLM, PM, Portals, PP, PS, QM, SD, SEM, SRM, XI, WM
© Copyright 2011 Hitachi Consulting
About Schwan’s
5
Our Brands
© Copyright 2011 Hitachi Consulting
Business Need
6
Increase visibility into Sales Process
Increase efficiency of Sales Process
Increase revenue from Sales Process
What was the purpose for the dashboards?
Visibility, Efficiency, and Revenue!
© Copyright 2011 Hitachi Consulting
Resolution
7
Sales Dashboards Demonstration
© Copyright 2011 Hitachi Consulting
Resolution
8
Sales Dashboards Demonstration
© Copyright 2011 Hitachi Consulting
Avoid the “One-Size-Fits-All” Dashboard!
9
Step 1: Identify Target
Groups/Users Based upon data needs and
usage
Not necessarily departmentally
oriented
Step 2: Identify KPI’s and
Metrics Aiming at your target group is
crucial to success
How do you measure &
incentivize your business?
Use MDM and Data
Governance to define metrics
Step 3: Prioritize Top 5-7 KPI’s Limit list to top 5-7 key drivers
Avoid the One-Size-Fits-All
Dashboard
Step 4: User Experience Best
Practices
Identify best components for job
Avoid over use of color, alerting,
and highlighting
Delivery and Connection Styles
(PC, Laptop, Tablet, Smartphone,
etc.)
“A dashboard is a visual display of the
most important information needed to
achieve one or more objectives,
consolidated and arranged on a single
screen so the information can be
monitored at a glance.”
- Stephen Few
© Copyright 2011 Hitachi Consulting
Requirements Drive Architecture
10
Data Requirements for targeted group/user Real-Time is not always “Right-Time”
Granularity and drill-down navigation can be tricky
Solution Requirements Single version of the truth is still REQUIRED Data Warehouse with MDM/Data Governance/COE
Performance and Accuracy are paramount for adoption
Styles of Computing Push all processing “left” to leverage servers
Delivery and Connection Styles (PC, Laptop, Tablet, Smartphone,
etc.)
Tool selection based upon navigation and data volume
© Copyright 2011 Hitachi Consulting
Less is More
11
Drill Down Reports add supporting details Use sparingly to diffuse requests for “one-size-fits-all”
dashboard/solution
Pop-up’s and Hover-Over’s add value without cluttering
screen real estate
Simple is always better, so when in doubt leave it out
© Copyright 2011 Hitachi Consulting
www.hitachiconsulting.com
12
Questions