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IMPLEMENTINGAND AUDITING QUALITY MANAGEMENT SYSTEM
ISO 9001: 20155-Day Training Program
THE EUROPEAN UNION’S 10TH EDF PROGRAMME FOR NIGERIA
THIS PROJECT IS FUNDED BYTHE EUROPEAN UNION
FEDERAL GOVERNMENTOF NIGERIA
THIS PROJECT IS IMPLEMENTED BY THEUNITED NATIONS
INDUSTRIAL DEVELOPMENT ORGANIZATION
This programme is implemented by UNIDO.The views expressed in this publication do not necessarily reflect the views of the European Commission and UNIDO.
Vienna International Centre · P.O. Box 300 · 1400 Vienna · Austria Tel.: (+43-1) 26026-0 · E-mail: [email protected]
Course Description Course Contents:
Who should attend?
To be able to lead the function of establishing, implementing and maintenance of Quality Management System and continually improve its effectiveness.This is a modular course covering:
Anyone involved in establishment, implementation and maintenance of QMS; corrective action management and functioning of continual improvement in the organization; Conducting Internal Audits of their Quality management System.
Over the duration of 5 days, you will gain the knowledge and skills required to undertake the development, implementation and continual improvement of the effectiveness of QMS through management of documentation, audits, corrective action and continual improvement functions.
General Quality concepts and 7-Quality Management Principles.
Understanding requirements of Quality Management system standard ISO 9001:2015 and their application to effectively and efficiently manage the processes of the organization.
Practical training to establish, document, implement, maintain and continually improve quality management system as per the standard.
In-depth knowledge and practice to plan, conduct, report and closing of Internal Quality management system audit and continual improvement of the effectiveness of the Internal Audit Process.
Learning and practicing effective management of Corrective Actions and Continual Improvement practices.
Chapter 1. Basic Concepts of Quality Management System
• Quality• Evolution of Quality Inspection• Quality Control• Quality Assurance
Chapter 5. ISO 9001:2015 Quality Management System Requirements
• Scope, Normative Reference, Terms and Definition• Context of the organization• Leadership• Planning• Support• Operations• Performance Evaluation• Improvement
Chapter 6. Planning and conducting the Process Approach Audit
• Audit Terms and Definition• Types of Audits• Principles of Auditing• Auditor Skill and Knowledge• Audit Roles and Responsibilities• Auditor’s attributes• Audit Activities• Opening and closing activities• Audit Questioning Techniques
Chapter 7. Audit Checklist
• Purpose of audit checklist• Advantages and disadvantages of audit checklist• Formation of audit checklist
Chapter 8. Audit Reporting andCorrective Action Requests
• Types of audit nonconformities• Writing the nonconformities• Reporting the audit findings• Corrective Action Request
Chapter 9. Certification / Registration and Accreditation
• Conformity Assessment• Accreditation Vs. Registration• Inspection, Quality Control, Quality Assurance
Chapter 2. Fundamentals of ISO 9001:2015
• Processes• System, Management System• Quality Management System• Origin and History of ISO 9001• Purpose and Facts about ISO 9001
Chapter 4. New Terminologies and Concepts
• 7 Management Principles• Process Approach Model• Risk Based Thinking• Applicability• Documented Information• Organizational Knowledge• Control of Externally Provided processes, products and services
Chapter 3. Annex SL High Level Structure
• Introduction of Annex SL• Structure of Annex SL
Course Description Course Contents:
Who should attend?
To be able to lead the function of establishing, implementing and maintenance of Quality Management System and continually improve its effectiveness.This is a modular course covering:
Anyone involved in establishment, implementation and maintenance of QMS; corrective action management and functioning of continual improvement in the organization; Conducting Internal Audits of their Quality management System.
Over the duration of 5 days, you will gain the knowledge and skills required to undertake the development, implementation and continual improvement of the effectiveness of QMS through management of documentation, audits, corrective action and continual improvement functions.
General Quality concepts and 7-Quality Management Principles.
Understanding requirements of Quality Management system standard ISO 9001:2015 and their application to effectively and efficiently manage the processes of the organization.
Practical training to establish, document, implement, maintain and continually improve quality management system as per the standard.
In-depth knowledge and practice to plan, conduct, report and closing of Internal Quality management system audit and continual improvement of the effectiveness of the Internal Audit Process.
Learning and practicing effective management of Corrective Actions and Continual Improvement practices.
Chapter 1. Basic Concepts of Quality Management System
• Quality• Evolution of Quality Inspection• Quality Control• Quality Assurance
Chapter 5. ISO 9001:2015 Quality Management System Requirements
• Scope, Normative Reference, Terms and Definition• Context of the organization• Leadership• Planning• Support• Operations• Performance Evaluation• Improvement
Chapter 6. Planning and conducting the Process Approach Audit
• Audit Terms and Definition• Types of Audits• Principles of Auditing• Auditor Skill and Knowledge• Audit Roles and Responsibilities• Auditor’s attributes• Audit Activities• Opening and closing activities• Audit Questioning Techniques
Chapter 7. Audit Checklist
• Purpose of audit checklist• Advantages and disadvantages of audit checklist• Formation of audit checklist
Chapter 8. Audit Reporting andCorrective Action Requests
• Types of audit nonconformities• Writing the nonconformities• Reporting the audit findings• Corrective Action Request
Chapter 9. Certification / Registration and Accreditation
• Conformity Assessment• Accreditation Vs. Registration• Inspection, Quality Control, Quality Assurance
Chapter 2. Fundamentals of ISO 9001:2015
• Processes• System, Management System• Quality Management System• Origin and History of ISO 9001• Purpose and Facts about ISO 9001
Chapter 4. New Terminologies and Concepts
• 7 Management Principles• Process Approach Model• Risk Based Thinking• Applicability• Documented Information• Organizational Knowledge• Control of Externally Provided processes, products and services
Chapter 3. Annex SL High Level Structure
• Introduction of Annex SL• Structure of Annex SL
IMP
LEM
EN
TIN
GA
ND
AU
DIT
ING
QU
ALIT
Y
MA
NA
GE
ME
NT S
YS
TE
MIS
O 9
001: 2
015
5-Day Training P
rogram
THE EU
ROPEAN
UN
ION
’S 10
TH EDF PRO
GRAM
ME FO
R NIG
ERIA
THIS PRO
JECT IS FUNDED
BY
THE EU
ROPEAN
UNIO
NFED
ERAL GOVERN
MEN
TOF N
IGERIA
THIS PRO
JECT IS IMPLEM
ENTED
BY TH
EUNITED
NATIO
NS
INDUSTRIAL D
EVELO
PMEN
T ORG
ANIZATIO
N
This programm
e is implem
ented by UNID
O.
The views expressed in this publication do not necessarily reflect the view
s of the European Comm
ission and UNID
O.
Vienna International Centre · P.O. Box 300 · 1400 Vienna · Austria
Tel.: (+43-1) 26026-0 · E-mail: info@
unido.orgw
ww
.unido.org
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